Broadway Auto Transport Reviews 

152
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, communicative, and exceptionally helpful throughout the entire vehicle transport process from start to finish. Consumers note that vehicles are delivered safely on time, and the overall service remains smooth and reliable. Some reviewers were not happy with unexpected price increases, extra fees, and sudden requests for more money right before pickup. People also mentioned frustrating experiences regarding service issues and communication breakdowns about final costs. A few individuals felt that these sudden adjustments created unnecessary stress and financial complications during their move.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting exceptional communication, professionalism, and... See more

Service

People report positive experiences with service, highlighting consistent communication and well-organized... See more

Delivery service

Consumers find delivery service to be extremely positive, with everything going smoothly from the first call... See more

Price

Reviewers mention ambiguous feedback about price, reflecting widely contrasting experiences. Many customers... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fair quote right from the start. Landed this company after a fair amount of research. Easy to communicate and good business practices. Car picked up fast and arrived on time in perfect condition.... See more

Company replied

Rated 5 out of 5 stars

Adam at Broadway Auto Transport was awesome to work with. He made the whole process of moving my car from Minnesota to South Carolina feel super easy. He kept me in the loop the entire time, was easy... See more

Company replied

Rated 5 out of 5 stars

I have worked with Mike Brandon, his communication was excellent from day one. The sign up process was very simple, no hidden fees. I had to cancel my order due to an unforseen change in travel plan.... See more

Company replied

Rated 5 out of 5 stars

I’ve had the pleasure of working with Jim from Broadway Auto Transport, and I can honestly say he’s one of the best brokers out there. Communication is always clear and timely — no last-minute surpris... See more

Company replied


Company details

  1. Auto broker

Written by the company

Broadway Auto Transport is a top rated car transport management company, located in New York. As we have 10-year experience in the field of vehicle shipping sphere, we can provide a huge range of services like door to door car shipping, Open car transport, Enclosed auto transport, Motorcycle shipping across country, Express car shipping etc.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

152 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(152)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Bad Experience

Bad Experience
Unfortunately, we had a very disappointing experience. We signed the contract with an agreed upon price, sent the $200 deposit, and then Henry told us we would need to pay a driver twice the amount on the contract. After telling him no, he and his manager bombarded us with calls and texts, even to go so far as to say he would lose his job if we did not go through with the car transport. On top of all of this, he asked me to have my father call him because "men understand these things better than women"... disgusting.

7 December 2023
Unprompted review
Rated 5 out of 5 stars

James was awesome!

James was awesome to work with and helped me in a time crunch get my car to Colorado from California. In less time than anticipated at that! The company was great to work with and communication was on point. Thanks again!

2 December 2023
Unprompted review
Rated 5 out of 5 stars

As a dispatcher

As a dispatcher, working with James from Broadway Auto Transport has been great, he is an excellent and fair negotiator. Their professionalism and experience in transporting vehicles are excellent. James consistently delivers exceptional service, making our collaboration seamless and clients incredibly happy. He is a reliable partner in the transport sector and I highly recommend his services to anyone looking for a dedicated and reliable broker, I hope to work with him again whenever possible

30 November 2023
Unprompted review
Rated 4 out of 5 stars

Great Care and On Time

After searching and researching several companies to ship my ‘97 SL 500 from IN to FL, I chose Broadway….Charlie was very thorough, and explained the process in detail, and worked painlessly to locate a credible carrier. And they quoted me an exact price, no dickering…
The only issue I had was I paid for a 2 vehicle enclosed trailer, but when it arrived, it was a six vehicle. I was told that there were problems with the two v…the driver was great… picked up/ delivered on time.

21 October 2023
Unprompted review
Rated 5 out of 5 stars

Clean and safe

We've had the privilege of partnering with Henry for years, and his professionalism stands out. Broadway Auto Transport's reputation for reliable, secure car transport is a testament to his leadership. Jack's commitment to both customers and carriers is commendable.

17 October 2023
Unprompted review
Rated 5 out of 5 stars

The experience was great

Collaborating with Charlie at Broadway Auto Transport has been a fantastic experience. His dedication, professionalism, and commitment to excellence make every project a success and a pleasure to be part of. It's a real privilege to work with someone so remarkable. I can't say enough good things about him!

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Helpful and personable

Ronald was very helpful and personable, responded promptly and directly. Kept in good contact and helped me with all my questions. He was incredibly accommodating and understanding when working with me to ship my car.

14 September 2023
Unprompted review

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