Brodie Cashmere Reviews 24

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Just ordered 2 sweaters from the Wispr collection. They arrived yesterday and only taken 2 working days. Fantastic quality and price. Already have some of the cashmere collection I bought in the sale... See more

Rated 1 out of 5 stars

DO NOT SPEND YOUR MONEY ON BRODIE CASHMERE. I purchased a $300 US sweater while on vacation at a ski resort in Idaho. I subsequently meticulously washed the sweater per the label instructions. The col... See more

Rated 5 out of 5 stars

I own quiet a few peaces brim Brodie - I must say not only outstanding quality of the cashmere and cotton silk garments but also incredible design - so stylish and comfortable. I wear for casual looks... See more

Rated 5 out of 5 stars

I was so impressed by Katie, the customer service person who helped me find the perfect cashmere sweater!/poncho! She was so responsive, sending me photos of options. She was always so pleasant and ac... See more

Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Written by the company

Brodie Cashmere provides a luxurious 100% pure cashmere knitwear range. All of our garments are hand-finished to the finest quality and are machine washable.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

24 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fantastic product and speedy delivery!

Just ordered 2 sweaters from the Wispr collection. They arrived yesterday and only taken 2 working days. Fantastic quality and price. Already have some of the cashmere collection I bought in the sale and it is all fantastic. Lovely fit and quality. Would definitely recommend.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I love Brodie Cashmere and Wispr…

I love Brodie Cashmere and Wispr products! They are very high styled and wonderful fabrics! I own quite a few sweaters from them and have never been disappointed. I always want to know the fit since some of the styles are generous and others more fitted. I also love their sales!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

The softest cashmere

I’ve purchased a few pieces from Brodie Cashmere and they’re absolutely gorgeous. The knitwear is super soft, stylish, and I always get compliments when I wear them. I was a bit cautious about washing cashmere, but they’ve washed really well at 30 degrees and still look and feel great. Really happy with the quality and would definitely recommend!

2 September 2025
Unprompted review
Rated 5 out of 5 stars

I own quiet a few peaces brim Brodie

I own quiet a few peaces brim Brodie - I must say not only outstanding quality of the cashmere and cotton silk garments but also incredible design - so stylish and comfortable. I wear for casual looks or even evening looks - STUNNING! Will never go back to another brand as this one is my go to and number 1

1 September 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT SPEND YOUR MONEY ON BRODIE…

DO NOT SPEND YOUR MONEY ON BRODIE CASHMERE. I purchased a $300 US sweater while on vacation at a ski resort in Idaho. I subsequently meticulously washed the sweater per the label instructions. The color ran and irreparably STAINED and ruined the sweater. The company, whose own return policy is 14 days, ignored my request for a replacement or credit, and told me to return to the store I purchased it — well knowing that the return window had closed. DO NOT WASTE YOUR MONEY ON BRODIE CASHMERE.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Good helpful people

Hello this company dealing with them 14 years they are so lovely people helpful accurate on time so happy to work with the perfect

16 May 2023
Unprompted review
Brodie Cashmere logo

Reply from Brodie Cashmere

Hello,

Thank you for your lovely review :)

We really appreciate your feedback!

Thank you,
Brodie Customer Service Team

Rated 1 out of 5 stars

I am still waiting for a refund for 2…

I am still waiting for a refund for 2 jumpers 2 weeks after returning.No one ever answers the phone and my emails have been ignored.Will report to trading standards if I get no response

11 April 2023
Unprompted review
Brodie Cashmere logo

Reply from Brodie Cashmere

Hello,

I sincerely apologise for any inconvenience caused by the delay with your refund, I know that this issue has now been resolved but if there is anything further we can help with please don't hesitate to get in touch with us at hello@brodiecashmere.com.

Customer satisfaction is something we take very seriously, and we appreciate your feedback.

If you would like to discuss this issue further, our customer support team is here for you.

Thank you,
Brodie Customer Service Team

Rated 5 out of 5 stars

Brodie Cashmere is a stunning brand…

Brodie Cashmere is a stunning brand with reliable customer service and the most premium products on the market. Could not recommend more!

3 October 2022
Unprompted review
Brodie Cashmere logo

Reply from Brodie Cashmere

Hello,

Thank you so much for your lovely review! :)

We really appreciate customer feedback and hope to see you shopping with us again soon.

Thank you,
Brodie Customer Service Team

Rated 1 out of 5 stars

Careful! They don’t refund returns!

I ordered 3 items. I sent back 2. This was within a week of order arriving. Still don’t have a refund. I’ve had to chase and I am chasing. No response from seller. So far they aren’t as ethical as their branding suggests.

7 January 2022
Unprompted review
Brodie Cashmere logo

Reply from Brodie Cashmere

Hello,

I'm very sorry to hear about the negative experience you have had returning your items to us, this is absolutely not our usual standard.

Customer satisfaction is something we take very seriously and we appreciate your feedback.

I know this issue is now resolved, please don't hesitate to get in touch with us at hello@brodiecashmere.com if there is anything we can help with in the future.

Thank you,
Brodie Customer Service Team

Rated 5 out of 5 stars

On every level Brodie Cashmere deserves…

On every level Brodie Cashmere deserves 5 starts. They have incredible styles, amazing quality (I get to save money in dry cleaning as their stuff is machine washable 👏🏼👏🏼👏🏼) and incredible customer service. I live in the United States and Katie who has helped me has been nothing but lovely. She answered any questions I have, done my exchanges with kindness and has been a dream to shop from. Brodie Cashmere is VERY lucky to have her as it’s because of her I buy so much from her 😁
Stella

17 April 2020
Unprompted review
Rated 5 out of 5 stars

Wonderful customer service and lovely product!

I contacted Brodie Cashmere directly having lost my treasured pair of cashmere 'kitten mittens' and was helped by Katie to find a gorgeous replacement. Email responses to all my questions (on colour, postage etc) were fast and dispatch/delivery was immediate once I'd made my payment.

16 April 2019
Unprompted review
Rated 5 out of 5 stars

What a wonderful experience I had with…

What a wonderful experience I had with placing an order. I had the pleasure of dealing with Katie when placing my order. She helped me every step of the way. I was not sure of sizing? Katie made it all very simple for me with kindness and fast delivery too!

27 March 2019
Unprompted review
Rated 5 out of 5 stars

This company is amazing

This company is amazing! I felt like I had a personal shopper help me through my order. The cashmere sweaters are perfect for any weather! The designs are beautiful and they fit perfectly! I would recommend Brodie Cashmere to everyone!

22 March 2019
Unprompted review
Rated 5 out of 5 stars

Beautiful quality knitwear

Beautiful quality knitwear. Excellent customer service. Staff are friendly and accommodating. I own far too many Brodie jumpers, always on their website looking for another gem! Trustworthy and fast delivery service.

13 March 2019
Unprompted review
Rated 5 out of 5 stars

Cashmere of the highest quality

Brodie Cashmere is a fantastic brand, the cashmere is of the highest quality and their designs are unique. I would recommend purchasing their products as you wont regret it.

6 February 2019
Unprompted review
Rated 5 out of 5 stars

Lovely quality products that are on trend

Lovely quality products that are on trend. It's great how Brodie Cashmere want you to understand where their cashmere comes from and the process involved to make a quality jumper. I chose the camo jumper in large, for me it came up a little big, but it's great to wear as a boyfriend styled jumper. The service from Brodie was great, several contact emails and express delivery. In with the express delivery package was Brodie's catalogue which was a joy to look through. Love the jumper and the styles, please stay on trend Brodie, you're onto a winner!

9 December 2018
Unprompted review
Rated 5 out of 5 stars

I was so impressed by Katie

I was so impressed by Katie, the customer service person who helped me find the perfect cashmere sweater!/poncho! She was so responsive, sending me photos of options. She was always so pleasant and accommodating! I love the poncho (I have 2 now in different colors). It’s a great product but the service really made the experience special.

20 November 2018
Unprompted review

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