Sold by Brompton Bicycle
The information on this page is based solely on product reviews written by customers of Brompton Bicycle via Trustpilot.
Brand: Brompton
MPN: Premium Brompton Service
Decided to opt for the Premium Service, yes a bit pricey but what you get is well worth the money, my Brompton feels like a new bike, they were kind enough to include parts that were not covered by the service, plus having the reassurance that your bike has had the optimum of attention
Bike is like new!
Brilliant service. Easy to pack up bike and picked up on time by DPD. Only drawback was inefficiency of UPS delivery service in delivering bike back. However bike retuned in fantastic shape. Impressed by quality of service and communication from Brompton.
Easy to arrange and prompt. A couple of improvements - let the customer know the frame number will be needed before the his is packed into the box! Let the customer know you have received the bike and what its progress is during the service. But as I say, prompt and good quality work.
Exceptional value. This team did a great job in resurrecting my 9-year-old Brompton and threw in complementary parts worth more than the bill itself. I'd choose them over any other retailer for a Brompton overhaul.
Bike came back as good as new after 6 (hard) years of work
super quick and easy - great value and a service that goes above and beyond
Superb renewal
My Brompton was 3 years old and used daily in all weather and was desperate for a little love having never been serviced. Bike came back like new. Actually had brakes again and no electrical tape holding cables together. Will use again.
Excellent service and customer service 👏 brilliant
Quality service, bad delivery service. I had an accident with my e-bike and it was in need for a full check up and I was lucky to find they provide this premium service). The service in general was great, clear communication and as soon as they received my bike they contact me with a detailed report of inspection with the extra parts damaged from the accident and the total amount for the replaced parts. As soon as I approved and made the payment, my bike was sent back with no delay. The only issue I had was with the company responsible for delivering the box, DPD which fail to deliver the empty box, as their courier had a flat tire, luck me he wasn’t too far, apart from one of their depot is 5min from here. Anyway, I contacted them to collect the bike to send for service, they contacted 30 min before on the day to let me know I should expect the collection the next 1 hour, I have waited and they didn’t come. Tracking on their website page was showing out for delivery all day, I try to find a way to contact them but no success, their website to contact them send you in a loop and you ended up back to their homepage more frustrated. Next day I check the tracking and it says the courier couldn’t collect the box because the client told him it was ready. Anyway after book a second time collection and wait for a week they finally sent someone to collect.
The couriering back and forth went well and was easy. The bike came back pristine and with lots of new parts, on top of the listed parts I had a new seat post clamp and Brompton frame stickers! The bike feels “tighter” and newer! Great! Will do again!
Well worth it. Fixed and replaced items and saved a great deal. My brompton is good as new!! Very speedy service too!
Very happy with the work done and parts replaced with the service, great value.
Very thorough and speedy service. They repaired all the things that needed replaced or mending. My bike is like new and working great once again. I wish I had done it sooner. And I will definitely use again.
Really impressive service from start to finish. Collection and delivery were all arranged for me, so there was no need to travel anywhere — a huge convenience. I’ve only had my electric Brompton for seven months, but the rear tyre had punctured, the bike was looking a bit tired, the brake pads had worn down, and the chain had already started to show a hint of rust. The actual service itself was exceptional. They replaced the handlebar grips, seat post sleeve, chain, sprockets, brake pads (front and back), and both tyres. I was also told they replaced the rear inner tube and the handlebar hinge clamp as a gesture of goodwill. The bike was given a deep clean, properly greased, fitted with a fresh Brompton sticker, and even came back with a keychain. They also repaired and cleaned my bike pump, which I didn’t expect at all. The result? The bike rides like new. I’ll admit I hesitated at the £275 cost, thinking I could buy the parts and do some of the work myself — but honestly, it’s worth every penny if you value your time and want expert workmanship. There are no additional charges for parts or labour; it’s a flat £275 for everything. Even better, after doing a bit of research, I discovered that the service can be put through the Cycle to Work scheme, meaning you can effectively have your bike serviced every year at a discount. A few areas for improvement: It would have been great if both inner tubes were replaced as standard. For such a comprehensive service — and given how inexpensive inner tubes are — they really should be included. The same goes for hinge clamps; these are low‑cost parts that arguably should be part of the package. The process is fairly lengthy. First the empty box arrives, you pack the bike, arrange collection, it goes to Brompton, they service it within a couple of days, and then it’s delivered back to you. In total, the whole process took just over two weeks end-to-end, so having a backup bike is important. If I were to suggest one thing that would make this service unbeatable, it would be offering a courtesy Brompton while yours is being serviced — maybe one of the C bikes from their hire scheme. Overall, I’m genuinely glad I got that puncture — it led me to an amazing service that has my bike feeling brand new again.
This actually got off to a bit of a bad start. The box arrived just fine. When I went to book the delivery slot (do this before you box-up the bike, FYI), there were only two collection slots per week. I'd just missed one, the next one I couldn't be around for, so had to wait almost a week. Not a huge problem but the box is fairly bulky to have lying around for a week. Then, when it came to collection, I received my time slot from DPD, but the courier just didn't show up. When I checked the online status (after the time slot), it was marked "when our driver arrived we were advised there was nothing to collect." I got in touch with Brompton straight away. This is where it got a lot better... I got an email back from Dan, 40 mins later. He was very apologetic, took responsibility (despite it being a courier issue), and asked about any constraints I might have in the upcoming days, so he could re-book a slot that would suit me. Turned out to be the following day. From then on, everything ran really smoothly, and Dan kept in touch via email throughout the process to update me on progress and advise on additional costs for parts that weren't covered by the service. They even made sure to have it done well in advance of the deadline I had for getting it back. At a time when it seems like every company is using AI bots to deal with customer queries, complaints, and "service", it was not only refreshing but an actual joy to deal with a real human being who took responsibility and dealt with my issue from start to finish. Please, Brompton, never change this! Got my bike back with a new rear rack and grips (as I had requested) and whole bunch of other parts replaced either foc or heavily discounted. I've had my bike back a few days now, and wanted to wait til I'd taken it out for a few miles before leaving a review. With the exception of a few cosmetic scratches (normal wear through life), it's like new. An absolute joy to ride! My only problem now... I don't to go out in the rain for fear of getting it all dirty again. Definitely the best service it's had since I've bough it for 5(?) years ago.
Great service and quick turnaround. Bike rides great again
A quality service which I will use again. Turn around time was quicker than expected and the bike came back looking almost new (which is great considering it’s been unloved for a while)
First class premier service is well worth the money.
