Brook + Wilde Sleep Reviews 

218
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

A friend recommended Brook & Wilde to us and we couldn’t be happier. The mattress is so unbelievably comfortable, we really feel like we’re sleeping in luxury. Love it and have recommended to others.... See more

Rated 1 out of 5 stars

Purchased in Feb 2020, expecting it to last a good amount of time. Initially great, then after a couple of years faults start appearing. Same experience as all the other customers who have given poor... See more

Rated 5 out of 5 stars

Amongst the best money I've ever spent. Delivery and removal of old mattress was on time and smoothly done. The mattress itself is an absolute wonder, as a 100kg man of 52 who does a very physica... See more

Company replied

Rated 5 out of 5 stars

I felt that my previous mattress was too firm so I ordered a soft Elite one from Brook + Wilde because they offer soft, medium and firm mattress with a 200 day trial period. Although it felt a bit str... See more

Company replied

Company details

  1. Bedroom furniture shop
  2. Mattress Shop

Written by the company

Brook + Wilde Sleep is a luxury British brand that specialises in premium sleep products. At the heart of the business is an ergonomically designed mattress, which is available in soft, medium or firm preferences. Brook + Wilde Sleep is committed to making beautiful, high-quality design available to everyone, via its direct to consumer business model. With an eye on social responsibility.


Contact info

3.9

Great

TrustScore 4 out of 5

218 reviews

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3.9

All reviews

(218)

13 reviews in the last 12 months

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Rated 4 out of 5 stars

Amazing

Matress is amazing and brooke and wilde are very helpful

11 March 2024
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Shane,

Thank you for your positive review.

We are delighted that you are happy with the service from the Brook + Wilde Sleep team and we would like to thank you for choosing Brook + Wilde Sleep.

Kind regards,
Brook + Wilde Sleep Team

Rated 5 out of 5 stars

The second one of these I've enjoyed sleeping on

Having happily slept on one of your Elite mattresses for a couple of years but now needing to change to a single bed in my new home, I ordered another the same. So far my experience has been the same, very comfortable

31 March 2024
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Peter,

Thank you for your positive review.

Our teams work extremely hard, and we are delighted that you are happy with the service from the Brook + Wilde Sleep team and the quality of the product.
We would like to thank you for choosing Brook + Wilde Sleep.

Kind regards,
Brook + Wilde Sleep

Rated 5 out of 5 stars

Great customer support

I originally ordered a medium firmness Elite mattress. It was delivered a little ahead of the estimated 4 week schedule. I choose the firmness rating after reading some independent reviews. After sleeping on this mattress for around a month I realised that I needed a firmer model.
The Brook & Wilde team were great when I let them know I needed a replacement. Between my original order and my follow-up contact with the company, they had released the Suprema range. I chose to upgrade to that model in a firm rating. This has been perfect. As a heavier person with some age related spine issues this mattress has been a great combination of supportive springs and comfortable foam layers.
From my experience you can expect great customer service from this company and a great product. The delivery guys were friendly and efficient.
For anyone who has never had this type of mattress, there are some things to know. First is that the mattress comes vacuum packed, the delivery guys opened this up, set the mattress on the bedframe and took away the plastic wrapping. It does take a few hours for the mattress to expand into its full plumpness. The second is that there is a smell to these mattresses when they are very new. The smell is strong the first day or two, it is not very unpleasant, but it is a strong chemical smell. This wears off over a few weeks, keeping your room aired with windows and doors open will help a lot. While this isn't great, I feel that a few weeks for the smell to reduce, in comparison with hopefully years of use, isn't too bad a compromise.
Here is to hoping that my investment in the Brook + Wilde Suprema continues to give me the best sleep I have had in a while.

30 March 2024
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Lee,

Thank you for your positive review.

We are pleased that you are happy with your mattress. We take pride in the quality and customer service you receive.

We would like to thank you for choosing Brook + Wilde Sleep.

Kind regards,
Brook + Wilde Sleep Team

Rated 5 out of 5 stars

Great products and service all round . . . .

I have just received my second Soft mattress from Brook + Wilde Sleep (Elite range). I have Rheumatoid Arthritis and have tried so many mattresses over the years. This is the first one that has not only reduced my pain during the night, and on waking up, but has actually taken it away completely! So after 20 years of searching I have finally found the right mattress, hence also buying one for the spare room. I also want to say that the delivery team are simply amazing - very organised, on time and polite. Great products and service all round. Thank you!

11 March 2024
Unprompted review
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi there,

Thank you for your positive review.

We are delighted that you are happy with the service from the Brook + Wilde Sleep team and we would like to thank you for choosing Brook + Wilde Sleep.

Kind regards,
Brook + Wilde Sleep Team

Rated 1 out of 5 stars

Don’t use them their mattress’s are…

Don’t use them their mattress’s are poor quality, customer service non existent. Used to be called Brooke and Wild but added the sleep when they went bust! Other reviews with photos have somehow managed to be removed!

24 March 2024
Unprompted review
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Hayley,

Thank you for your review.

Brook + Wilde Sleep is a separate company with different ownership, we know receiving this news is not ideal and we are sorry we are unable to assist you with this directly.

Whilst we cannot assist directly as a new business, however if you do have further questions our team will be more than happy to try and help.

Kindest regards,
Brook + Wilde Sleep

Rated 1 out of 5 stars

Poor built quality Perla mattress

I own a Perla mattress that has significant settlement in less than a year, don't waste your money

20 March 2024
Unprompted review
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Danial,

Thank you for your review.

Brook + Wilde Sleep is a separate company with different ownership, we know receiving this news is not ideal and we are sorry we are unable to assist you with this directly.

Whilst we cannot assist directly as a new business, however if you do have further questions our team will be more than happy to try and help.

Kindest regards,
Brook + Wilde Sleep

Rated 5 out of 5 stars

Great service and a great start

The mattress arrived within the time expected and the customer care has been great. Getting used to the bed takes a while after a traditional mattress but the initial sleeps have been very good up to now and its very comfortable without being too soft. Early days but its great up to now.

19 March 2024
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Reply from Brook + Wilde Sleep

Hi Tony,
Thank you for your positive review.

We are delighted that you are happy with the service from the Brook + Wilde Sleep team and we would like to thank you for choosing Brook + Wilde Sleep.

Kind regards,
Brook + Wilde Sleep Team

Rated 5 out of 5 stars

Excellent and very responsive costumer…

Excellent and very responsive costumer support. Lewis was very helpful throughout the process.

12 March 2024
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Margarida,

Thank you for your positive review.

We are pleased that you are happy with your mattress. We take pride in the quality and customer service you receive.

We would like to thank you for choosing Brook + Wilde Sleep.
Kind regards,
Brook + Wilde Sleep Team

Rated 5 out of 5 stars

Ultima brook and Wilde matress

I have just bought my 2nd matress from Brook and Wilde and I can honestly say the matress ultima double medium firmess is fantastic very comfortable and high quality My husband and myself are really happy and getting a good night sleep. The overall service from ordering our matress to getting it delivered and took to the room of our choice was outstanding. I would highly recommend this company as the product is a high quality. The staff are very friendly and helpful.

11 March 2024
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Gillian,

Thank you for your positive review.

We are pleased that you are happy with your mattress. We take pride in the quality and customer service you receive.

We would like to thank you for choosing Brook + Wilde Sleep.

Kind regards,
Brook + Wilde Sleep Team

Rated 5 out of 5 stars

By far the best mattress I've had.

By far the best mattress I've had.

18 March 2024
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Reply from Brook + Wilde Sleep

Hi Shaquille,

Thank you for your positive review.

We are delighted that you are happy with your mattress and we would like to thank you for choosing Brook + Wilde Sleep.

Kind regards,
Brook + Wilde Sleep Team

Rated 5 out of 5 stars

Beautiful mattress

Beautiful mattress, firm yet comfy. Great service. Highly recommend

18 March 2024
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Peter,

Thank you for your positive review.

We are pleased that you are happy with your mattress. We take pride in the quality and customer service you receive.

We would like to thank you for choosing Brook + Wilde Sleep.

Kind regards,
Brook + Wilde Sleep Team

Rated 1 out of 5 stars

Do not use

Do not use. I purchase a mattress from 'Brooke + Wilde' who have now gone into liquidation and started up under this new name!!

In relation to the response from them below...same logo, same website, same products but apparently different company? Doesn't quite stack up and I'd be very cautious of buying from them even if they have started again.

14 March 2024
Unprompted review
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Bruce,

Thank you for your review.

Brook + Wilde Sleep is a separate company with different ownership, we know receiving this news is not ideal and we are sorry we are unable to assist you with this directly.

Whilst we cannot assist directly as a new business, however if you do have further questions our team will be more than happy to try and help.

Kindest regards,
Brook + Wilde Sleep

Rated 5 out of 5 stars

When I first tried it my initial…

When I first tried it my initial reaction was that it wasn’t really suitable for me i contacted the company and they asked me too try it for a while and if it wasn’t suitable then they would change or refund me.It’s now been 3weeks and I’ve never been happier being a side sleeper it supports my lower back giving me a good night’s sleep .I have got 100days to test it but so far so good fantastic company fantastic mattress

12 March 2024
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Philip,

Thank you for your positive review.

We are delighted that you are happy with the service from the Brook + Wilde Sleep team and we would like to thank you for choosing Brook + Wilde Sleep.

Kind regards,
Brook + Wilde Sleep Team

Rated 5 out of 5 stars

Brook+Wilde Sleep were fast efficient…10/10

Brook+Wilde Sleep were fast efficient and professional highly recommend

12 March 2024
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Sheila,

Thank you for your positive review.

We are delighted that you are happy with the service of Brook + Wilde Sleep and we would like to thank you for shopping with us.

Kind regards,
Brook + Wilde Sleep Team

Rated 5 out of 5 stars

Best choice ever

Best choice ever
Mattress is soft and no more back pain

6 March 2024
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Violeta,

Thank you for your positive review.

Our teams work extremely hard, and we are delighted that you are happy with the service from our teams and the quality of your product.

We would like to thank you for shopping with us.

Kind regards,
Brook + Wilde Sleep

Rated 5 out of 5 stars

Very pleased

Very impressed that I was kept informed with the delivery time and even had a call an hour before delivery. The drivers were very helpful and pleasant.

28 February 2024
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Christine,

Thank you for your review.

We will be sure to pass this on to our delivery team.

Thank you for choosing Brook + Wilde Sleep!

Kindest regards,
Brook + Wilde Sleep

Rated 5 out of 5 stars

Best mattresses on the market

I’ve recently purchased my second mattress from Brook and Wilde (using first one for over 4 years), and my experience has been outstanding. The ordering process was straightforward, and the delivery was right on time. The quality of the mattresses, especially the Ultima in both double and super king sizes (both firm versions), has exceeded my expectations. The sleep is truly amazing, and I highly recommend investing in a Brook and Wilde mattress for a rejuvenating experience. The delivery team, though outsourced, was exceptionally friendly and helpful, adding a positive touch to the overall service. Overall, I'm thoroughly satisfied with my purchase and would recommend Brook and Wilde to everyone seeking a top-notch mattress.

8 March 2024
Unprompted review
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Rok,

Thank you for taking the time to leave your review.

We are so happy you are enjoying your Ultima! Thank you for your kind words, we will be sure to pass this feedback on to our teams.

Kindest regards,
Brook + Wilde Sleep

Rated 5 out of 5 stars

I needed a good quality travel pillow…

I needed a good quality travel pillow and couldn't be happier with my Brook & Wilde pillow. It's the comfiest pillow I've ever used. So much so that I now use it as my main pillow in bed!

22 November 2023
Unprompted review
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi Barry,

Thank you for your positive review.

We are delighted that you are happy with the service from Brook + Wilde Sleep and we would like to thank you for shopping with us.

Kind regards,
Brook + Wilde Sleep Team

Rated 5 out of 5 stars

We bought the medium elite mattress…

We bought the medium elite mattress which is very good. Everything went very smoothly from ordering to delivery (delivery guys very good) by the way. I know about the company changing hands because we have mattresses from previous owner so already knew the mattress was good. We rang customer service to make sure the mattress was the same as before, he confirmed that they were the same so we ordered.
My wife and I are 11 stone in weight so the medium is excellent for us, we have also had the soft elite which was very good as well.

14 February 2024
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep

Hi John,

Thank you for your positive review.

We are pleased that you are happy with your mattress. We take pride in the quality and customer service you receive.

We would like to thank you for shopping with us.

Kind regards,
Brook + Wilde Sleep Team

Rated 5 out of 5 stars

delivered all on time

28 February 2024
Brook + Wilde Sleep logo

Reply from Brook + Wilde Sleep


Hi Alex,

Thank you for your positive review.

Our teams work extremely hard, and we are delighted that you are happy with the service of the team and the quality of the product.

We would like to thank you for shopping with us.

Kind regards,
Brook + Wilde Sleep

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