A friend recommended Brook & Wilde to us and we couldn’t be happier. The mattress is so unbelievably comfortable, we really feel like we’re sleeping in luxury. Love it and have recommended to others.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Purchased in Feb 2020, expecting it to last a good amount of time. Initially great, then after a couple of years faults start appearing. Same experience as all the other customers who have given poor... See more
Amongst the best money I've ever spent. Delivery and removal of old mattress was on time and smoothly done. The mattress itself is an absolute wonder, as a 100kg man of 52 who does a very physica... See more
Company replied
I felt that my previous mattress was too firm so I ordered a soft Elite one from Brook + Wilde because they offer soft, medium and firm mattress with a 200 day trial period. Although it felt a bit str... See more
Company replied
Company details
Written by the company
Brook + Wilde Sleep is a luxury British brand that specialises in premium sleep products. At the heart of the business is an ergonomically designed mattress, which is available in soft, medium or firm preferences. Brook + Wilde Sleep is committed to making beautiful, high-quality design available to everyone, via its direct to consumer business model. With an eye on social responsibility.
Contact info
United Kingdom
- brookandwildesleep.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Brook + Wilde Sleep
The second one of these I've enjoyed sleeping on
Having happily slept on one of your Elite mattresses for a couple of years but now needing to change to a single bed in my new home, I ordered another the same. So far my experience has been the same, very comfortable

Reply from Brook + Wilde Sleep
Great customer support
I originally ordered a medium firmness Elite mattress. It was delivered a little ahead of the estimated 4 week schedule. I choose the firmness rating after reading some independent reviews. After sleeping on this mattress for around a month I realised that I needed a firmer model.
The Brook & Wilde team were great when I let them know I needed a replacement. Between my original order and my follow-up contact with the company, they had released the Suprema range. I chose to upgrade to that model in a firm rating. This has been perfect. As a heavier person with some age related spine issues this mattress has been a great combination of supportive springs and comfortable foam layers.
From my experience you can expect great customer service from this company and a great product. The delivery guys were friendly and efficient.
For anyone who has never had this type of mattress, there are some things to know. First is that the mattress comes vacuum packed, the delivery guys opened this up, set the mattress on the bedframe and took away the plastic wrapping. It does take a few hours for the mattress to expand into its full plumpness. The second is that there is a smell to these mattresses when they are very new. The smell is strong the first day or two, it is not very unpleasant, but it is a strong chemical smell. This wears off over a few weeks, keeping your room aired with windows and doors open will help a lot. While this isn't great, I feel that a few weeks for the smell to reduce, in comparison with hopefully years of use, isn't too bad a compromise.
Here is to hoping that my investment in the Brook + Wilde Suprema continues to give me the best sleep I have had in a while.

Reply from Brook + Wilde Sleep
Great products and service all round . . . .
I have just received my second Soft mattress from Brook + Wilde Sleep (Elite range). I have Rheumatoid Arthritis and have tried so many mattresses over the years. This is the first one that has not only reduced my pain during the night, and on waking up, but has actually taken it away completely! So after 20 years of searching I have finally found the right mattress, hence also buying one for the spare room. I also want to say that the delivery team are simply amazing - very organised, on time and polite. Great products and service all round. Thank you!

Reply from Brook + Wilde Sleep
Don’t use them their mattress’s are…
Don’t use them their mattress’s are poor quality, customer service non existent. Used to be called Brooke and Wild but added the sleep when they went bust! Other reviews with photos have somehow managed to be removed!

Reply from Brook + Wilde Sleep
Poor built quality Perla mattress
I own a Perla mattress that has significant settlement in less than a year, don't waste your money

Reply from Brook + Wilde Sleep
Great service and a great start
The mattress arrived within the time expected and the customer care has been great. Getting used to the bed takes a while after a traditional mattress but the initial sleeps have been very good up to now and its very comfortable without being too soft. Early days but its great up to now.

Reply from Brook + Wilde Sleep
Excellent and very responsive costumer…
Excellent and very responsive costumer support. Lewis was very helpful throughout the process.

Reply from Brook + Wilde Sleep
Ultima brook and Wilde matress
I have just bought my 2nd matress from Brook and Wilde and I can honestly say the matress ultima double medium firmess is fantastic very comfortable and high quality My husband and myself are really happy and getting a good night sleep. The overall service from ordering our matress to getting it delivered and took to the room of our choice was outstanding. I would highly recommend this company as the product is a high quality. The staff are very friendly and helpful.

Reply from Brook + Wilde Sleep

Reply from Brook + Wilde Sleep

Reply from Brook + Wilde Sleep
Do not use
Do not use. I purchase a mattress from 'Brooke + Wilde' who have now gone into liquidation and started up under this new name!!
In relation to the response from them below...same logo, same website, same products but apparently different company? Doesn't quite stack up and I'd be very cautious of buying from them even if they have started again.

Reply from Brook + Wilde Sleep
When I first tried it my initial…
When I first tried it my initial reaction was that it wasn’t really suitable for me i contacted the company and they asked me too try it for a while and if it wasn’t suitable then they would change or refund me.It’s now been 3weeks and I’ve never been happier being a side sleeper it supports my lower back giving me a good night’s sleep .I have got 100days to test it but so far so good fantastic company fantastic mattress

Reply from Brook + Wilde Sleep
Brook+Wilde Sleep were fast efficient…10/10
Brook+Wilde Sleep were fast efficient and professional highly recommend

Reply from Brook + Wilde Sleep

Reply from Brook + Wilde Sleep
Very pleased
Very impressed that I was kept informed with the delivery time and even had a call an hour before delivery. The drivers were very helpful and pleasant.

Reply from Brook + Wilde Sleep
Best mattresses on the market
I’ve recently purchased my second mattress from Brook and Wilde (using first one for over 4 years), and my experience has been outstanding. The ordering process was straightforward, and the delivery was right on time. The quality of the mattresses, especially the Ultima in both double and super king sizes (both firm versions), has exceeded my expectations. The sleep is truly amazing, and I highly recommend investing in a Brook and Wilde mattress for a rejuvenating experience. The delivery team, though outsourced, was exceptionally friendly and helpful, adding a positive touch to the overall service. Overall, I'm thoroughly satisfied with my purchase and would recommend Brook and Wilde to everyone seeking a top-notch mattress.

Reply from Brook + Wilde Sleep
I needed a good quality travel pillow…
I needed a good quality travel pillow and couldn't be happier with my Brook & Wilde pillow. It's the comfiest pillow I've ever used. So much so that I now use it as my main pillow in bed!

Reply from Brook + Wilde Sleep
We bought the medium elite mattress…
We bought the medium elite mattress which is very good. Everything went very smoothly from ordering to delivery (delivery guys very good) by the way. I know about the company changing hands because we have mattresses from previous owner so already knew the mattress was good. We rang customer service to make sure the mattress was the same as before, he confirmed that they were the same so we ordered.
My wife and I are 11 stone in weight so the medium is excellent for us, we have also had the soft elite which was very good as well.

Reply from Brook + Wilde Sleep
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







