Brooks Running Reviews 629

The help I received from Jess in replacing my Glycerin 21's after both outside seams of the trainers had split was second to none

Prompt reply and no hassle with replacing

A big thank you to Jess and the Brooks team for helping resolve an issue with a pair of Max Hyperion 2 shoes. Super swift and great communication, even sending a follow up email when an email from them went to a junk folder. Without the follow up email I would have missed the original message.

Issue was resolved exactly as I hoped with great communication all the way through. Thanks again. I’m delighted that I get to keep on running in Brooks shoes.

I had a really great experience with Camilla from Brooks’ customer support team. She was absolutely amazing in helping me resolve an issue with my item. From start to finish, she went above and beyond to make sure everything was sorted quickly and smoothly.

What really stood out was her patience and kindness throughout the whole process. She took the time to listen, explain things clearly, and made me feel genuinely looked after rather than just another ticket to close. It’s rare to receive customer service at this level, and it made a potentially frustrating situation completely stress-free.

Camilla is a real credit to Brooks — thank you again for the outstanding support!

Really blown away by the service and experience with Brooks.

I am currently in physiotherapy rehab for a foot injury and have been trying to find trainers that don’t give me excruciating pain.

The 90 days return policy, including worn, that Brooks offers has been phenomenal and made my experience so much better. I initially ordered 3 trainers, returned 2. I then tried the 3rd outdoors a couple times and had to unfortunately return those also due to pain.

I then ordered another pair this week which have arrived so quickly and in a few wears, I know they’re the right trainer for me. I couldn’t be happier and think the price is really reasonable for the quality and science of the shoe.

I have been using Brooks for many years and have only just had to use the customer service department. But I must say they went over and above to resolve my issue. Thank you so much to Fatma for all your help and support.

I went through the return process, so if you are not happy with your shoes within the 90-day period, you can return them. My elderly father had these shoes for one reason or another and was not quite happy with them. After I contacted a brooks I got Fabulous Fatma, she was absolutely amazing. She guided me through everything, informed me promptly and kept me in the loop. This is real customer service someone who cares, listens and gets the job done. Brooks, you need to ensure Fatma is training others because she is clearly excelling in her role right now. I just want to thank too Brooks for how wonderful you are. What a great company and what a wonderful thing you can do in terms of supporting elderly patients. I can’t thank you enough. As for why it didn’t work out this time, my father will continue to sing high praises about the nursing home about brooks such a wonderful company. Thank you so much.

Really impressed with the customer service i received. Fatma was very helpful and got my issue resolved.

After getting in touch with Brooks, I have received an amazing e-mail, an apology that seemed heartfelt. So Brooks, I changed my mind, you are a great company, but you do need to sort your courier out (DPD), they are proper letting you down.

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Will never order anything from Brooks again until they change their courier (DPD). Paid £5 for delivery and I have been chasing DPD for days now as they keep "missing me" (although I am at home and they keep posting photo of a house that is not even close to me).

4th pair of running trainers ive had, build quality is amazing but not as good as their advice and support.

World class! Thank you

This company is very trustworthy I ordered a pair of shoes and having worn them and found them not to be comfortable, I returned them as per their policy and my refund was immediate with no quibble.

Re: Order No. BRG00172593

I don’t even know where to begin with the shambles that is Brooks Running. Placed a pre-Christmas order around the 8th of December last year.

Their incompetent DPD courier failed to deliver the item, despite alerting me that it was ready for collection. When I went to the locker, it was empty.

Since that date, I’m been emailing and phoning Brooks to get a refund to no avail. I have confirmation that the courier has returned the item to Brooks.

However, for reasons knownto Brooks only, they’re still holding onto my funds and are refusing to issue a refund😡😡.

Im tired of emailing, tired of phoning. BROOKS RUNNING, I WANT MY FUNDS BACK WITH INTEREST PLEASE!!!😡😡😡

I love my brooks shoes. I always use my brooks everywhere. Brooks are just amazing for my feet and stability of my whole body.
I just love my brooks. Always with minimum 4-5 pairs parallel.
Very happy with the customer service also.
Fatma thanks for helping. You are an amazing customer service executive.

Camilla extremely helpful and most
efficient
A good experience dealing with Camilla
It was a pleasure doing business with Brooks
5 stars

Great customer service, which is RARE these days

Usually order through Rebel, who dispatch on the same day. 5 days after ordering from Brooks (Aus), I sent a message asking why the sneakers hadn’t been dispatched yet via their website. No response but the 3 pairs of shoes were finally sent. Will be going NB or Adidas in future.

I received an excellent service from Brook's Customer service department. Very efficient and helpful lady who sorted my issue very well.

Started with Brooks as recommended by a Podiatrist then changed to Hoka. The heel of Hoka let me down but was perhaps a failure of myself. Have since purchased adrenaline gts from Brooks and shocked that the grip from the get go is awful, they slip on even the most mildly wet surface. They are comfortable other than that but also anticipate the upper material will not be robust enough so think I may be returning to Hoka again.

I got back into running last year from having a few years break due to getting a lot of injuries, one being plantar fasciitis. When I started getting back into it I noticed I was feeling a lot of aches and needing more recovery time then I was ever used to, this could just of been because I am now in my mid 30s. I've been few many running trainers and I thought cushioned trainers would help take some of the impact off the runs and would help with the aches. Well that didn't work for me so I looked more into a support trainer and I came across brooks, so i decided to give the brooks adrenaline 24 a try out and I loved them, they felt amazing and snug, very different to the type of trainer to a max cushion I was currently using, but after I long run, I noticed my legs wasn't as achy and i felt much better the next day. Support trainers are definitely for me and I've just bought the adrenaline 25 and looking forward to using them. The brooks website is fantastic, they have a run club which keep me motivated and set challenges with chances to win trainers and discounts on races and many other things. I had a slight problem uploading my stride points at first and contacted brooks by email, they were fantastic, Fatma from the customer service team help me sort it all out. 10/10 for me.

I love Brooks Trainers, originally recommended by Foot solutions in Richmond, I have worn them every day since, I have Plantar Fasciitis and Brooks Ghost together with my insoles have completely got rid of the pain, I would really recommend Brooks Ghost Max L if you do a lot of walking and have pain in your heal, really well balanced Brooks Ghost are also fantastic for running, the customer service is exceptional and I want to say a personal thank you the Camilla who was a superstar!!

Firstly, Brooks running shoes are just the best. The most comfortable running shoes I've ever experienced, both Road shoes and Trail. But this review is actually about the customer care you get with Brooks. Sometimes things break, that's just life, so when a tear appeared in my Trail shoes I was disappointed. However, when I contacted Brooks customer service they didn't hesitate to make things right, (even though I was well beyond the 90 return period). They sent me a new pair of shoes within days, no judgement, no speculation just exceptional customer service. This is what sets Brooks apart from other companies, it's not just about making the sales, it's about making the sure the customer is happy, that's what makes the difference.