The best eyebrow product I know. Very fast shipping and friendly customer service. Would buy again.
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I love this product so much, the application is easy and simple and great to travel with. I would not go back to regular eyebrow gels, at least not during summer. The soap feels weightless and still s... See more
Company replied
I use your Brow Soap Brown and the Face Spray for 1 1/2 week and I‘m thrilled! Unfortunately in my youth I plucked my eyebrows too often. Now there are gaps in some places. With your product I get it... See more
Company replied
Obsessed! Perfectly sculpted brows for 24hrs!!! Holiday & pool and party proof! Would recommend to get the face spritz too - works like magic! My brows were never fuller! 10/10
Company replied
Company details
- Beauty product supplier
- Beauty supply store
- Cosmetic Products Manufacturer
- Cosmetics and Perfumes Supplier
- Cosmetics Industry
- Cosmetics wholesaler
About BROWLY
Written by the company
Perfekte Augenbrauen in unter 1 Minute.
Egal ob extra buschig oder ordentlich gekämmt - deine Augenbrauen sind immer in Bestform. Selbst feine Augenbrauen wirken sofort voller und dabei trotzdem absolut natürlich. Probiere es aus und verleihe deinen Augenbrauen den WOW-Effekt!
Contact info
From questionmarks to quality service.
Ordered the set and was very hopeful and enthousiastic because of the insta ads and great website. Loved the packaging too. Unfortunately I had a huge allergic raction to the face spritz! The Browly team was very helpful in finding out about cross reactions between different cosmetics and face products. They went over every detail with a fine tooth comb to find out what the problem was. Have never seen such care in customer service before, they take pride in their product, so I rewrote my review to reflect the action they took.
Don't rush getting the hang of using brow soap, learning how to use it is worth it, your effort will be rewarded. I had some difficulty at first, and didn't understand how to get the effect they advertised with. The brow soap is the right colour brown and had quite some hold, but it was almost impossible to comb my brows up with the brush without ending up with a dark smudge above my brows. Tried all the different ways of applying up and down but combing my brows upwards wasn't possible without colouring ashy brown goo on my forehead in the process, and a bit of dirt ended up underneath my brows too. But here it comes. When you use the brown soap, don't comb up and down when first applying, comb side to side to cover the hairs first. This is the trick! This will make sure the soap only ends up on and between the hairs. Combing brows up when using the coloured brown soap needs another (clean) brush and works best once the hairs are a little bit dryer (again to make sure the brown soap doesn't smudge on your forehead), especially when you have long brow hairs like me. I am buying the clear soap next time (with a discount thank you Browly!) because it's better suited to my product wishes, but the brown one is still better than any brow mascara product out there.
24 January 2021
Unprompted review
Reply from BROWLY
Dear Ivy,
WOW! ❤️ Thank you so much for this incredibly kind and loving feedback! This truly warms our hearts 🤗We are so happy, that we could assist you and that our little brow soap tip helped you achieve the desired results 🤓
Lots of love
Your BROWLY-Team ❤️
Amazing product
This product arrived super quickly and everything was in good conditions! I bought the transparent soap kit and I’m really impressed it truly works how it promises, really practical, easy and fast to use. You get instant voluminous brows and groomed in place! Really happy with browly
18 January 2021
Unprompted review
Reply from BROWLY
Thank you so much for this amazing review ♥️We are so happy you love our brow soap as much as we do #teambrowly ♥️
Good product and service
Fast Delivery, very nice packaging and the brow soap works very nice on my eyebrows :)
16 January 2021
Reply from BROWLY
Thank you so much for this amazing feedback! ♥️
Great product
Great product, fast shipping. Still have to work out the perfect amount of soap, but it is getting bettet with every day.
16 January 2021
Reply from BROWLY
Dear Sabrina ♥️
Thank you so much for your feedback! We're so happy you like our brow soap. It's true, when it comes to brow soap, it may take a few applications until you figure out the perfect amount of soap and application style for your brow type. As the saying goes- practice makes perfect.🤓 I suggest you have a look at our how-to brow soap page (https://browlycare.com/pages/how-to-use-brow-soap) as well as our blog where we list the most common brow soap mistakes (https://browlycare.com/blogs/all-about-brows/die-haufigsten-brow-soap-fehler-und-wie-du-sie-vermeidest). I'm sure, these tips will get you those perfect brows in no time. Plus, our brow experts will contact you to give you some more useful tips 🤓
Lots of love ♥️
Great product
Amazing customer service, great product. I have tried clear brow soap from another company and can tell the difference, as Browly does not leave white traces on the skin and keeps hairs in place. I would recommend the brown soap only if you have really dark hairs, mine are medium brown and it was still dark for me. Clear soap is perfect though. Thank you! :-)
16 January 2021
Reply from BROWLY
Dear Anna ♥️
Thank you so much for your awesome feedback! We're so happy you love our clear and residue-free brow soap as much as we do 👏🥳The brown soap has a subtle brown shade, but the beauty of this product is that you can build it up to create several different shades to suit your brow color. Our pro-tip: start with a small amount of product, slowly adding layers until you reach the color of your liking. 🤓
Reply from BROWLY
Thank you so much Anissa ♥️
Where is my package?
I ordered a few days ago and paid for fast delivery. From the moment I ordered I heard nothing anymore, I only received an orderconfirmation but without any information. When I want to contact the costumerservice I need an order number, but I don’t have any.
13 January 2021
Unprompted review
Reply from BROWLY
Hello Noa,
we're sorry you haven't received your order yet. Unfortunately, we had some technical issues which is why your shipment has been delayed and your order confirmation including all details wasn't sent. Our team has already contacted you regarding your order. Your parcel will be sent out today, and you will receive a separate e-mail with tracking details. Once again, we apologize for the delay and the inconveniences caused and hope, you like the goodie we added to your order :)
Lots of love
BTW: You don't need your order number to contact us. Simply write us via our live chat, email, Facebook or Instagram and our customer happiness team will help you! :)
UPDATE: Hello Noa, we are glad you received your order and hope you enjoy your products. Have a nice weekend :)
Best ever and priece is great
Best ever and priece is great
Shipping perfect with a wonderful packaging ♥️
11 January 2021
Unprompted review
Reply from BROWLY
Thank you so much for this lovely feedback ♥️
Disappointment :(
Product literally melted on the first day, the second time I tried to use less spray but didn’t stay on the brows more than half a day. Tried a couple other times balancing product quantity but it never stayed on the brows more than 1-2 hours. There’s a lot of product and the packaging is nice and practical, the idea is really good but sadly doesn’t work!
10 January 2021
Reply from BROWLY
Hello Pat,
many thanks for your feedback. We are sorry, that you are not getting the desired results. Your "issue" sounds a lot like an application mistake, as the brow soap should definitely not melt, if used correctly. The initial brow soap is rock solid and needs to be activated with a settingspray to change the consistency into something waxy. As you mention, that your brow soap "melted", it seems like you are using way too much spray, making the soap gooey. In general, if the brow soap is too wet, it cannot dry properly and hence, won't give you that amazing staying power. We recommend either spraying 1-3 splashes of settingspray onto the brow brush or 1-2 splashes directly onto the brow soap. This way, you achieve the perfect consistency and your brows will stay in place all day. When coating the brush with the soap, there should only be a thin layer of soap on it and no clumps or gooey parts should form. Plus, to get an even stronger hold, you can start by brushing your brows downwards, then back upwards and then into the shape you want. This will make sure, that all your brow hairs are coated with the product, keeping your brows in place throughout the entire day. In regard to brow soap, it may take a few applications to find out the perfect consistency and application for your brow type. Our brow experts will contact you separately to give you some helpful tips and tricks so that you too, can get those amazing brow soap results!
Reply from BROWLY
Thank you so much for this lovely feedback! Enjoy the products! 😍
Reply from BROWLY
Thank you for your feedback! As we always want to improve, is there anything we could do, to achieve the 5th star? 🤩⭐
Very quick delivery and amazing…
Very quick delivery and amazing products, very happy with this order!
2 January 2021
Reply from BROWLY
Thank you for your amazing feedback! We're happy, you're happy 🥰🥰🥰
The Browsoap doesn't really fix the…
The Browsoap doesn't really fix the hairs well. The advertisement for it was totally misleading. Doesn't look like the presentation on, for example, instagram. And I know how to use it, so it's not my fault.
27 December 2020
Reply from BROWLY
Dear Luzie,
many thanks for your feedback. We are sorry that you don't like the outcome. Since brow soap behaves differently than conventional products, it can sometimes take a few applications to achieve the desired result. In general, brow soap is known for its super strong staying power. Have you tried the double-coating trick to get a stronger hold? You can check out our application how-to video on Instagram to see the unedited and real-life application of brow soap. 🤓Feel free to check out our blog about the most common brow soap mistakes and how to prevent them (https://browlycare.com/blogs/all-about-brows/die-funf-haufigsten-brow-soap-fehler-und-wie-du-sie-vermeidest). In case of any questions, you can always contact our brow experts via our live chat, Instagram, Facebook or e-mail. Usually, a few little tips and tricks will make a huge difference. I have forwarded your message to our team of experts, they will contact you via e-mail and give you some helpful tips. I'm sure, we can help you achieve those amazing results!
Lots of love
Reply from BROWLY
Dear Amelia,
many thanks for taking the time to write a review. We are sorry, that the brow soap doesn't seem to work for you. It would be great, if you could provide us with more details so that we can give you some tips and tricks on how to solve your issue. We are sure, we can help you achieve the desired results!
Our brow experts will contact you via email.
Lots of love
Your BROWLY-Team
everything perfect!
super sweet and pretty packaging, quick delivery and simply love the products!!
17 December 2020
Reply from BROWLY
Thank you for your kind feedback! So happy, you like our products! 😍
Lots of love and stay safe!
Reply from BROWLY
Many thanks for your sweet feedback. So happy you like our products :)
Lots of love and stay safe!
Reply from BROWLY
Thank you Kate!
Very happy with this product ❤️ Works…
Very happy with this product ❤️ Works perfectly and i love the pink package!!
8 December 2020
Reply from BROWLY
Thank you so much 🥰
product is as expected and arrived very…
product is as expected and arrived very quickly
7 December 2020
Reply from BROWLY
Thank you for your kind feedback!
the product was unbelievable
the product was unbelievable! I bought both white and brown. Both work surprisingly well and it lasts till you wash your face.
Although the brown one looks dark in pallett, it looks like the color of your own brows when you apply it.
Using so many products from well known brands and ending up disappointed, this time I am really satisfied with the product .Thanks Browly team:)
7 December 2020
Reply from BROWLY
Oh WOW - thank you so much for this awesome feedback ♥️We are so pleased that you love our products as much as we do and have finally found the perfect match 🥰 This makes us so happy!
Enjoy the products and lots of love!
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