Brown Bear Reviews 

492
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Only just got a new grinder, triedit out on the Sweet Brazil coffee great flavours much better than any supermarket blend. My only problem would be deluvery I ordered 2 small bags and they were se... See more

Rated 5 out of 5 stars

Recommended by a friend & all I can say is excellent coffee & service is quick & friendly. I’ve only bought ground coffee & ive tried most of them & our favourites are, Columbian sweet & fruity not to... See more

Rated 5 out of 5 stars

Got a Xmas present of Brown Bear Breakfast blend, which was delicious, so decided to try their other coffees by purchasing direct. An excellent choice! First class customer service from start to f... See more

Rated 5 out of 5 stars

A few weeks ago I wrote a slightly disgruntled review of Brown Bear. The way the company dealt with my complaint was hugely impressive. A swift and immediate personal response plus some coffee restor... See more

Company replied

Company details

  1. Coffee store
  2. Kitchen supply shop

Written by the company

We love great coffee. All Brown Bear beans are carefully selected from farms around the world and then prepared by our expert roasters to give you the unique taste on which we pride ourselves. We have one of the largest coffee selections in the UK with over 16 different coffees to choose from.


Contact info

4.8

Excellent

TrustScore 5 out of 5

492 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(492)

11 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great coffee, good value

The original blend is frankly excellent, and it keeps will in the pouches so I usually buy several. It's great value, the delivery is quick & cheap /free. If you like proper coffee but don't want to spend vast amounts of money, this is your stop.

9 March 2015
Unprompted review
Rated 4 out of 5 stars

Worked OK in the end

Web site easy to use but froze on confirmation page so I had no idea whether my order had gone through or not. To my supprise the parcel turned up two days later.

9 March 2015
Unprompted review
Rated 5 out of 5 stars

Awesome coffee!

Out of all the coffee I have tasted, Brown Bear is the best by far! ...in particular Blue Mountain and Sweet Brazil :)

9 March 2015
Unprompted review
Rated 5 out of 5 stars

The only decaf worth getting

Like many of you, I've tried to cut back on my caffeine intake of late, but let's face it, most decaf is worse than no coffee at all. So I had a little sample of my traditional providers and nothing popped up (even the more expensive ones came up short). Then I came across Brown Bear. Their tasting notes are accurate, their decaf isn't bitter (which can be a challenge), and it loses none of the body. Plus even with postage, it is practically supermarket prices.

(And for the times when I'm treating myself, their original blend has chocolatey notes, a buttery mouth feel and a great finish - a great place to start if your trying them for the first time.)

Their customer service is also first class. There was a hiccup with the delivery company, but their care team sorted it quickly and I got some extra loyalty points for my trouble - can't say fairer than that!

My top tip is to bulk order. The postage is a one off fee, so doesn't go up for each item (and it is free for orders over £30).

5 March 2015
Unprompted review
Rated 5 out of 5 stars

Brown Bear

I found Brown Bear in my search for a manual coffee grinder. Based on recommendations, I was looking for a Hario Skerton grinder, which BB carries and at a very competitive price. I decided to try their coffee at the same time and ordered two varieties. I qualified for free delivery, which was advised to take up to five business days, but it arrived not even two days later. It's exactly as advertised, and the coffee is lovely. I'd be happy to recommend BB to anyone, and will use them again myself.

24 February 2015
Unprompted review
Rated 5 out of 5 stars

Great product and service

Bought a hairo hand grinder and a bag of coffee. Free delivery, dispatched and delivered really quickly! Grinder and coffee beans are great!

24 February 2015
Unprompted review
Rated 4 out of 5 stars

Excellent coffee, responsive service

Relationship was rocky at the start. First order made a few days before Christmas, and the ship date I was given came and went with no coffee. I emailed BB after a week or so and they responded immediately with apologies, said one of my coffees requested was essentially backordered, refunded my shipping charges, and gave me a 10%-off-next-purchase coupon. The original order showed up in a few days, and I've since placed and received a new order expeditiously. The coffee itself is most excellent (though I guess I would feel better if it were certified fair trade?). In sum: 4/5 stars. All in all, I expect to continue using the service.

23 February 2015
Unprompted review
Rated 5 out of 5 stars

Great Coffee.

Coffee arrived within 2 days of ordering. Wonderful flavour & great taste.
A must for the coffee lovers.

20 February 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic coffee, quick delivery.

Have ordered an aeropress gift set from Brown Bear before and got some of their lovely coffee beans to try. The Christmas Blend was delicious. Recently ordered 5 different blends - all smell and, more importantly, taste amazing. Can't believe I took this long in life to make the leap from rubbish daily instant to consistently great fresh beans. Great quality, quick delivery - highly recommended supplier.

18 February 2015
Unprompted review
Rated 5 out of 5 stars

Lovely coffee

No hassle ordering and delivery. Beautiful selection of coffee with very distinctive flavors. Price is reasonable.

17 February 2015
Unprompted review
Rated 5 out of 5 stars

Great experience

Good coffee, well packaged and delivered quickly. Nice website, great communications, reasonable p&p, rapid checkout and they let me use PayPal...what's not to like? All online retail should be like this - I'll be using them again.

12 February 2015
Unprompted review
Rated 5 out of 5 stars

Quick delivery

Got quality coffee, fast delivery. Don't bother paying for next day delivery as in my experience the coffee always arrives the next day anyway.

11 February 2015
Unprompted review
Rated 5 out of 5 stars

coffee lovers paradise.

I was given a espresso maker and coffee bean grinder for Xmas and decided I needed to find better quality beans than you find in your supermarket. Brown bear's website quickly got my attention and decided to order mambo Italiano and original blend. So far I've only tried mambo Italiano but instantly fallen in love with it. I know have vary high hopes for original blend and plan on subscribing to at least one or both coffees for regular monthly delivery's. Everyone that's a serious coffee lover needs to try brown bear coffee.

10 February 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look