Brown Bear Reviews 

492
•
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Only just got a new grinder, triedit out on the Sweet Brazil coffee great flavours much better than any supermarket blend. My only problem would be deluvery I ordered 2 small bags and they were se... See more

Rated 5 out of 5 stars

Recommended by a friend & all I can say is excellent coffee & service is quick & friendly. I’ve only bought ground coffee & ive tried most of them & our favourites are, Columbian sweet & fruity not to... See more

Rated 5 out of 5 stars

Got a Xmas present of Brown Bear Breakfast blend, which was delicious, so decided to try their other coffees by purchasing direct. An excellent choice! First class customer service from start to f... See more

Rated 5 out of 5 stars

A few weeks ago I wrote a slightly disgruntled review of Brown Bear. The way the company dealt with my complaint was hugely impressive. A swift and immediate personal response plus some coffee restor... See more

Company replied

Company details

  1. Coffee store
  2. Kitchen supply shop

Written by the company

We love great coffee. All Brown Bear beans are carefully selected from farms around the world and then prepared by our expert roasters to give you the unique taste on which we pride ourselves. We have one of the largest coffee selections in the UK with over 16 different coffees to choose from.


Contact info

4.8

Excellent

TrustScore 5 out of 5

492 reviews

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4.8

All reviews

(492)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Love the Blue Mountain Medium Roast Coffee Beans!

Been ordering and using the "Blue Mountain Medium Roast Coffee Beans 1kg" for over a year now and very happy. I like the 1kg bags which seal nicely and are large enough to not have to re-order all the time. Would highly recommend!

1 December 2024
Unprompted review
Rated 4 out of 5 stars

Coffee not always fresh, but great when it is

I've used Brown Bear coffee for several years - mainly La Vida. Great when it's freshly roasted, but sometimes it's not. It appears to be roasted in batches every few months. There's no roast date on the packs, only a "best before" which (they told me) is 18 months from roast. That's silly! Coffee is best within 1 month of roasting, after 2 months it's past it's best. My last batch appeared to be more than 2 months old, and tasted like it. This isn't the first time a batch has been delivered 2-3 months after roasting, but most batches have been good. Come on, Brown Bear - roast more often!

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous smell!

Really nice coffee, fabulous selection of coffees and you can try smaller pouches. Arrived very quickly and the smell when you open the package is magnificent!

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Best coffee ever

The best coffee ever plus the company supports Save the Bears charity. Easy to use website with good delivery.

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great tasting coffee whilst fundraising for bears!

We've received our fourth coffee today, a new one for our taste buds. Looking forward to trying this one, but the next one we'll buy is the black mamba. Very quick despatch and delivery. Always nice to do business with a champion for change working in partnership with Free the Bears. Great coffee whilst making a positive impact in the world. Great business!

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Perfect start to the day

Brown Bear Cub Espresso is my go to for my morning oat milk latte, I drink a lot of coffee and have tried several brands and blends, however this is my favourite.
The flavour is strong enough to punch through the milk yet its not too strong that its overpowering.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Real Colombia

The real colombian single estate is like being back in Colombia. If you want to taste daily Colombia,this is it.

7 September 2023
Unprompted review
Rated 2 out of 5 stars

I must leave negative review

I must leave negative review. I ordered from brown bear directly at their early age and everything was good. Now I went back to them and ordered directly from their website. I was gobsmacked what I received. There was no date of roasting on any of the bags. Instead they only state the date of best before. One bag was expiring the same month, meaning I probably received 23 months old coffee. The remaining were all within the year best before. I contacted customer service and their answer was this: We don't have a roast date on the bags because as we supply Amazon we have to follow their guidelines.
Now I ordered from a roastery directly thinking I will receive freshly roasted coffee. I could have ordered from amazon with much faster delivery otherwise. Very disappointed and will never order again. You can tell the difference in old stale coffee beans...

Update: The response from Customer service: There should not be old stock lying around. And shipping out coffee that expires this month is unacceptable.
I will be investigating what's happened here and I will issue a full refund.

They fully refunded. Hence changed to 2 stars

1 September 2023
Unprompted review
Rated 5 out of 5 stars

Amazing Coffee

Love their coffee! I'm on my second bag after first trying the Peru blend and now I'm going to try the Blue Mountain.

I love their packaging and also that they help bears in captivity. A fantastic cause to be supporting.

I also really like the bean rewards you can save up to get perks like money off.

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Mornings are just not the same without…

Mornings are just not the same without my triple shot of Mambo Italiano - beans to cup…. Plenty of skinny foam.
Brown Bear don’t just send me the beans - they also care about the service they provide.
Kudos Brown Bear

23 December 2022
Unprompted review
Rated 5 out of 5 stars

Great Taste

Have used Brown Bear for years and am very pleased with the coffee beans they send great taste and am impressed by their move to reduce plastic waste in their packaging.

12 December 2022
Unprompted review
Rated 1 out of 5 stars

Unfortunately I'm very disappointed in…

Unfortunately I'm very disappointed in the coffee bags. Although I have to drink decaf coffee I love the taste of strong coffee . I had your coffee at a restaurant and loved the taste and strength of it, so much that I had 3 cups of it. It had a great aroma and taste almost as if it wasn't decaffeinated (it definitely was decaffeinated because my reaction is so vad to caffeine I would have felt it immediately). I expected the coffee bags to compare with the taste. I've been sorely disappointed. I've tried preparing the coffee using a few different methods it is always weak and tasteless.

16 December 2022
Unprompted review
Rated 5 out of 5 stars

Simply amazing!

As always amazing experience! Buying coffee beans from BB for more than 2 years - always great selection and high quality! Love it and recommended to all friends and family!

26 May 2022
Unprompted review

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