Only just got a new grinder, triedit out on the Sweet Brazil coffee great flavours much better than any supermarket blend. My only problem would be deluvery I ordered 2 small bags and they were se... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recommended by a friend & all I can say is excellent coffee & service is quick & friendly. I’ve only bought ground coffee & ive tried most of them & our favourites are, Columbian sweet & fruity not to... See more
Got a Xmas present of Brown Bear Breakfast blend, which was delicious, so decided to try their other coffees by purchasing direct. An excellent choice! First class customer service from start to f... See more
A few weeks ago I wrote a slightly disgruntled review of Brown Bear. The way the company dealt with my complaint was hugely impressive. A swift and immediate personal response plus some coffee restor... See more
Company replied
Company details
Written by the company
We love great coffee. All Brown Bear beans are carefully selected from farms around the world and then prepared by our expert roasters to give you the unique taste on which we pride ourselves. We have one of the largest coffee selections in the UK with over 16 different coffees to choose from.
Contact info
86 Paul Street, EC2A 4NE, London, United Kingdom
- care@brownbear.co
- brownbear.co
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is my latest of many orders
this is my latest of many orders going through there ran except decaf. They are all fantastic for there own different reasons
More money to Amazon than a good cause
I found Brown Bear as a roaster in my search to find a good regular bean. However, when I proceeded to purchase I saw they're using Amazon as their shipping option.
I wanted to give to a good cause next to getting good beans, but knowing I'd be giving Amazon more money than the cause itself made me back out of my order completely.
Shopping local and supporting a good cause is a good thing, but not supporting Amazon while going out of my way to support local.
Excellent coffee, prompt dispatch. Recommended
4th time I've ordered
4th time I've ordered. My favourite has to be the latin . Just honestly the best coffee beans I've ever come across ..and the smell , the creamaaaa:) thank you !
GREAT COFFEE with an excellent customer…
GREAT COFFEE with an excellent customer service.
Trusted seller
Quick delivery, consistently good coffee. Recommended.
Brown Bear are a great company
Brown Bear are a great company, not only are the products a very good quality, their customer services are second to none. All this and you get to help rescue bears to.
First class coffee and amazing customer service
Ordered Brown Bear decaf coffee beans instead of ground by accident. As soon as I realised and contacted them they sent out ground coffee at no extra charge (which was very good of them given the error was entirely mine!) and even offered to send a coffee grinder for the beans! Wonderfully tasty coffee and superb customer service. Great ethical company too. Will definitely use regularly and recommend to others.
Ordered blue Mountain ground coffee
Ordered blue Mountain ground coffee, I use one cup filter, it's fantastic coffee well played brown bear company, keep up the good work

Reply from Brown Bear
Excellent Products and Customer Service
We live in Poland and for a number of years had been ordering The Blue Mountain blend from Amazon.
Amazon suddenly decided to cancel sending to Poland and when I checked the Brown Bears web site they did not send to Poland so I contacted them and within 24 hours they had set up Poland and the coffee was on its way.
I can only say that their products are excellent and their customer service unbelievably good.
Brown Bear is the best
I have tried various decaf coffee's and Brown Bear is definitely the best. Others are either too bitter or taste too much of chocolate. Brown Bear has the right balance of taste and smoothness. I will definitely buy again.
I cant fault brown bear coffee the…
I cant fault brown bear coffee the brazill and breskfast blend are the nicest i have tried and the price when there are offers on are the cheapest for this quality of coffee you can buy
The coffee is realy good and the coffee…
The coffee is realy good and the coffee came the next day. Great service
Fast delivery and excellent coffee
Great value coffee beans!
Great value coffee beans with super fast delivery. I ordered the original roast, and it’s dark and strong. I have since switched to the La Vida beans and they are delicious!
Great coffee and customer service
I love Brown Bear coffee. It’s good value and the coffee is delicious. We buy beans: New Latin, Mambo Italiano & La Vida. Haven’t tried La Vida yet but would highly recommend the other two.
Delivery was quicker than expected and…
Delivery was quicker than expected and the coffee is so good. Definitely making up for me missing my local coffee shop!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







