Brown Living™ Reviews 

111
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally value the wide range of sustainable household products and the reliable quality of the items received from the business. Many customers actively enjoy the fast delivery times, beautiful designs, and overall pleasant shopping experience on the platform. Some reviewers were not happy with the unresponsive customer service and the slow order fulfillment process. People frequently stated that packages were sometimes severely delayed, incomplete, or arrived with missing and mismatched items. Additionally, a few buyers noted ongoing difficulties regarding unhelpful support teams and unfulfilled return or refund requests.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and fulfillment. While many reviewers... See more

Quality

Customers had ambiguous experiences with quality, as opinions on items varied significantly. While many... See more

Order

Reviewers highlight deep frustration regarding order fulfillment, frequently reporting missing items,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick shipping and great... See more

Customer service

Consumers find customer service to be extremely frustrating, experiencing unresponsive support and a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I think the pants are a bit short in length...I am 6 feet tall and the pants seems to be 1 inch short in length

Company replied

Rated 3 out of 5 stars

The cloth quality of the pants. I was expecting soft cotton while this is more like tusser cotton. Very thick and not ideal for summer.

Rated 3 out of 5 stars

Updating this to 3 stars. The products themselves are excellent, well sourced. But long shipping time and poor support. Order well in advance and wait. It will happen eventually. (I updat... See more

Company replied

Rated 4 out of 5 stars

The company's mission is resonating. Good quality products and good service!

Company replied


Company details

  1. Online marketplace

Written by the company

Brown Living is India’s first planet-positive online platform for eco-conscious consumers to discover and shop from verified sustainable brands and make an impact. We deliver Brown Lens© Certified products to our customers without any waste or plastic. We plant trees from our profits to ensure your orders are 100% carbon neutral. We offer a wide range of everyday-use products, specially curated for a sustainable, vegan, plastic-free, toxin-free and zero-waste lifestyle. Each product is locally made in India and handpicked after evaluating its environmental & social impact.


Contact info

3.0

Average

TrustScore 3 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 month

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3.0

All reviews

(111)

49 reviews in the last 12 months

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Rated 3 out of 5 stars

I am struggling with Brown Living

Updating this to 3 stars. The products themselves are excellent, well sourced. But long shipping time and poor support. Order well in advance and wait. It will happen eventually.

(I updated the review on may 23. Received their response on June 11th. That itself tells you everything. Though I appreciate they are considering my feedback.)

Earlier review- I am struggling with Brown Living. On the one hand I admire the mission and the products look beautiful but fulfillment is lacking.

I ordered three products for my sisters birthday. I requested a birthday message and was told that was not possible. I requested the bill not be included and again was told no. And now the products are arriving one by one, not even in one parcel, with no sender indicated.

After over 1 week only a bar of soap has arrived all by its ownsome.

No indication on the website when the glass bird or earrings will arrive. Customer service cannot be reached. No number to call. WhatsApp number does not answer the call or respond to messages.

If this is brown living, next time I’ll pick some other colour.

15 May 2026
Unprompted review
Brown Living™ logo

Reply from Brown Living™

​​Apologies for the inconvenience caused.
We would like to inform you that we, Brown Living, are a marketplace team. We have sellers from all over India. As per your order details, you have placed an order from a different seller. Once a customer places an order, the products come directly from the seller to the customer. That is the reason you have received multiple shipments. We will take your feedback regarding the delivery. For more details, you can contact us on 9324693122 or send email on hello@brownliving.in so we can assist you further.

Rated 5 out of 5 stars

Love your products.

Love your products.

24 April 2026
Brown Living™ logo

Reply from Brown Living™

Thank you so much for your lovely review! We’re delighted that you loved the product.

Rated 1 out of 5 stars

The order was not fully delievered

The order was not fully delievered. And are not responding to return request

25 March 2026
Brown Living™ logo

Reply from Brown Living™

Hello Anubha, we are sorry to hear about your experience. Kindly share your order details us at hello@brownliving.in or contact us on 9324693122 so we can assist you further.

Rated 1 out of 5 stars

I have ordered linen shirt with cost RS…

I have ordered linen shirt with cost RS 3860/-.But the shirt I have received doesn't worth more than Rs 500/-.worst quality and worst experience with your product.

25 March 2026
Brown Living™ logo

Reply from Brown Living™

Hello Srinivasa, we are sorry to hear about your experience. Kindly share your order details us at hello@brownliving.in or contact us on 9324693122 so we can assist you further.

Rated 2 out of 5 stars

The material was so thick

The material was so thick. Definitely wouldnt recommend for the summers.

25 March 2026
Brown Living™ logo

Reply from Brown Living™

The product details are mentioned on the website.

Rated 1 out of 5 stars

I have not receive my order and status…

I have not receive my order and status is shown cancel there is no one is responding to calls and mails

26 March 2026
Brown Living™ logo

Reply from Brown Living™

Hello Sahithi Rukmini, we are sorry to hear about your experience. As checked our orders are delivered only 1 shipment is pending it will be delivered within 24 to 48hours. For more details you can send us email on hello@brownliving.in or contact us on 9324693122 so we can assist you further.

Rated 5 out of 5 stars

Excellent product and service as I have…

Excellent product and service as I have ordered for 1st time but I am very happy

25 March 2026
Brown Living™ logo

Reply from Brown Living™

We’re thrilled to hear you had a great experience. We truly appreciate your support and look forward to serving you again soon.”

Rated 5 out of 5 stars

Amazing quality!!!

Products ordered were of good quality and as per shown in the pictures!!

23 February 2026
Brown Living™ logo

Reply from Brown Living™

We’re thrilled to hear you had a great experience. We truly appreciate your support and look forward to serving you again soon.”

Rated 4 out of 5 stars

The company's mission is resonating

The company's mission is resonating. Good quality products and good service!

27 January 2026
Brown Living™ logo

Reply from Brown Living™

Thank you so much for your lovely review! We’re delighted that you loved the product.

Rated 5 out of 5 stars

Good natural fabric options

Good natural fabric options

27 January 2026
Brown Living™ logo

Reply from Brown Living™

Thank you so much for your lovely review! We’re delighted that you loved the product.

Rated 5 out of 5 stars

Nice

Nice , fast delivery

31 January 2026
Unprompted review
Brown Living™ logo

Reply from Brown Living™

Thank you so much for your lovely review!

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