Brown Living™ Reviews 

111
•
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were somewhat happy with their overall purchasing experience. Customers frequently praise the beautiful designs, sustainable product options, and great fabric quality found across many everyday items. Many shoppers also describe smooth shopping experiences, noting that several orders arrive very quickly and perfectly match their initial expectations. However, some reviewers were not happy with delayed shipments, missing parts, and incorrect sizing upon delivery. People frequently mentioned extremely slow response times from the customer service team when requesting assistance, returns, or product exchanges. Consumers also expressed deep frustration over receiving no replies whatsoever after sending multiple emails regarding various unresolved order issues.

What people talk about most

Product

Users describe ambiguous interactions with product, as experiences vary significantly among reviewers. While... See more

Quality

Reviewers highlight ambiguous aspects of quality, as some consumers report satisfaction while others express... See more

Order

Reviewers express mixed feelings about their order experiences, as some consumers highlight excellent product... See more

Delivery service

People report ambiguous experiences with delivery service, as opinions are heavily divided. Some reviewers... See more

Response time

Customers felt deep frustration with the response time, noting that phone calls go unanswered and emails or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The company's mission is resonating. Good quality products and good service!

Company replied

Rated 1 out of 5 stars

Very frustrated experience with their online supply . Ordered in bulk for cafe purpose, but there is no response from customer service. It's been almost a month .no response. Yet not received items.... See more

Rated 1 out of 5 stars

There was a scam by the company.... Payment is taken beforehand but goods not delivered....and on calling the customer care the play the blame game saying that their delivery is done by 3rd party. Utt... See more

Company replied

Rated 1 out of 5 stars

I am very disappointed at the way this company handles their services . I ordered two sets of wooden spoons ( set of 5 ) . I received only one set. I also ordered jute table mats - I am still wa... See more


Company details

  1. Online marketplace

Written by the company

Brown Living is India’s first planet-positive online platform for eco-conscious consumers to discover and shop from verified sustainable brands and make an impact. We deliver Brown Lens© Certified products to our customers without any waste or plastic. We plant trees from our profits to ensure your orders are 100% carbon neutral. We offer a wide range of everyday-use products, specially curated for a sustainable, vegan, plastic-free, toxin-free and zero-waste lifestyle. Each product is locally made in India and handpicked after evaluating its environmental & social impact.


Contact info

3.0

Average

TrustScore 3 out of 5

111 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(111)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Feeling cheated..

The prepaid order I placed on Oct 15th is still not delivered after almost two months. The tracking keeps showing 'on it's way!'; the customer support ticket is closed without a solution and no response on calling number. This is absolute cheating. They close all doors to the customers to reach them.

10 December 2024
Unprompted review
Rated 2 out of 5 stars

The top I bought was very thin and…

The top I bought was very thin and doesn't seem to be of good quality. The elastic bands on the arm holes are super tight and cut off blood supply.

The t-shirt on the other hand seemed of better quality.

25 September 2024
Rated 2 out of 5 stars

I had bought a pack of six soy wax…

I had bought a pack of six soy wax candles shaped like sweets. I absolutely loved the idea and the candles looked like real sweets, complete with the silver virk, which was incredible. However, when I received the package, I got a small 4x4 square box with four sweet candles. I thought for 500 + 100 for shipping, what I received was too little and not at all something I could gift. I lit the candles myself. I do like the idea though.

25 October 2024
Rated 1 out of 5 stars

Brown Living (Living Brown Pvt Ltd.) is a fraud company

This is a fraud company working with a fraud delivery partner Delhivery. They took my money and did not deliver the product. I kept following up with Delhivery for the product delivery they said it has reached the destination warehouse and will be delivered soon and after a month they said that the package is lost and I should contact the sender.

There is no customer support or option to cancel the order and ask for a refund.

29 October 2024
Unprompted review
Rated 1 out of 5 stars

They took my money without delivering product

I ordered some organic handkerchiefs from Brown Living (prepaid). They never got delivered. The company has marked them as delivered and their automatic system keeps calling me for product feedback. This company has no customer support whatsoever. I've tried email and whatsapp. They only use those for self promotion and not to help customers. I was home throughout the claimed delivery period and nobody even rang the doorbell nor did they leave the package with the security guard. Incredibly callous attitude for a company that makes tall claims about sustainability and whatnot.

4 October 2024
Unprompted review
Rated 5 out of 5 stars

Products from this website are really…

Products from this website are really great. I and my family can feel the soothing nature of the products as there are no chemicals, including all home care products and personal care products. The delivery is also prompt with provision for tracking of the products. In short I can say that I got addicted to Brown Living...

26 August 2024
Rated 1 out of 5 stars

Poor quality in terms of service and material

I ordered 2 things. I ordered a collapsible cup and metal straw. The collapsible cup came after a week and it was not steady enough and would collapse back easily. So NO it can not be used to drink anything. It’s been over 14 days and I have not still received my metal straws. Worst experience I’ve ever had. This is what I get when I decided to be environmentally conscious. Thank you. Noted.

26 August 2024

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