I ordered the Brow Pro but didn't see the offer directly underneath offering an extra pack of 3. I was charged for 4 items that l didn't want & inadvertently joined some club which cost more money. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Really happy with the Browpro product; it does a great job especially for the older generation when you just can’t quite see enough without your glasses. When there was a (minor) issue with the pay... See more
Company replied
I was in contact with this company over an order and I had the most prompt, well mannered person contact me. I was kept informed with total graciousness from Sadie. When a company informs you promptly... See more
Company replied
I saw BrowPro on Facebook. Since I am almost 80, and haven't had eyebrows in years, I thought I'd try it. Somehow I guess I signed up for a monthly makeup membership. I don't ever wear make, so that w... See more
Company replied
3.4
Average
291 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not fill orders as wanted and claim I ordered extra sets
Did not send the color I ordered and sent duplicates of the color which I did not order. Nothing usable It is going in the garbage and I'm taking a sizeable financial loss. a SCAM outfit!
14 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
I left a very bad review last week as…
I left a very bad review last week as product was not delivered in a timely manner. Believed it to be a scam. 2 days after the review, received the product. I ordered the light brown - darker than i thought so using sparingly! But does stay on and looks natural! Just be aware receipt of product will take time!!
10 October 2025
Unprompted review
Reply from Browpro
Thank you for coming back to update your review, we really appreciate that. We’re sorry again for the delay in delivery and understand why it caused concern.
We’re glad to hear the product arrived and thanks as well for sharing the shade tip, using it lightly is a great approach. Your feedback is truly helpful for both us and other customers.
Warm Regards,
Customer Support Team
Really the 1 star ⭐️ is for excellent…
Really the 1 star ⭐️ is for excellent packaging, but as for the product itself I am very disappointed, I would not recommend at all as it does not work and is a powder and would not last 1 minute let alone all day, nothing like as advertised, also they deducted a second amount of $81 from my account (unauthorised by me) on top of the $35.00 they had already deducted, I was not happy and to begin with they refused to refund the $81, but when I mentioned fraudulent transaction they quickly changed their mind and refunded it. So overall a very unpleasant experience 😡 on top of a very inferior product.
14 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Really helpful product
Really helpful product. I’ve had uneven brows for years and now they finally match. My only complaint is I wish they had a wider color range. But for now this works great.
29 September 2025
Unprompted review
Reply from Browpro
Your satisfaction is our top priority, and we’re happy to see that reflected in your feedback. Thank you!
Warm Regards,
Customer Support Team
I was worried it would look stamped-on
I was worried it would look stamped-on, but it doesn’t. It blends in nicely with my real hairs. I use it with a little setting spray and it stays all day.
12 October 2025
Unprompted review
Reply from Browpro
We’re happy to hear everything worked out perfectly for you, thank you for sharing your experience!
Warm Regards,
Customer Support Team
The product is not as advertized/shown…
The product is not as advertized/shown in the ad. It has a cheesy sponge applicator that stamps a blob of easy smear makeup. They do not send return shipping lables, in fact they don't refund on the shipping you paid for the product. Definately not worth half of what it costs.
10 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Didn’t think I’d love a stamp this…
Didn’t think I’d love a stamp this much. I usually hate gimmicky makeup products, but this one delivers. My brows look even and full and it took under 3 minutes.
4 September 2025
Unprompted review
Reply from Browpro
Thank you for your kind words! We’re so happy the product worked well for you.
Warm Regards,
Customer Support Team
So good
Stamp works well on bare skin and over foundation. It didn’t smudge either way. Bonus points for being quick.
1 October 2025
Unprompted review
Reply from Browpro
We’re delighted to know you had a smooth and pleasant experience. Thanks for the feedback!
Warm Regards,
Customer Support Team
Very good experience
I made a mistake and ordered the wrong stencil size. CS responded within an hour and sent a replacement, no charge. That’s how you earn a repeat customer 👏.
9 October 2025
Unprompted review
Reply from Browpro
Your satisfaction truly motivates us. Thank you for sharing your positive experience with us!
Warm Regards,
Customer Support Team
If I could give this more stars I…
If I could give this more stars I would. It’s helped me finally get consistent brows every day. Love how quick and easy it is. My morning routine is way faster now.
9 October 2025
Unprompted review
Reply from Browpro
We’re so grateful for your review! Hearing that you’re happy with our product means everything to us.
Warm Regards,
Customer Support Team
Good value for what you get
Good value for what you get. Clean packaging, easy application, and a result that looks pro-level. Good value for what you get. Clean packaging, easy application, and a result that looks pro-level.
18 June 2025
Unprompted review
Reply from Browpro
Thank you for taking the time to leave a review! We’re excited that BrowPro met your expectations.
Warm Regards,
Customer Support Team
I ordered a single set of the brow…
I ordered a single set of the brow stamp. To date i have not received any product, but have had my debit card charged for numerous items I did not order. My $9.95 is now up to over $130!!! I was also charged $12.95 expedited shipping which i had not requested.
3 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
These people are liars
These people are liars. I made an order. They offered me a 30 day trial membership that was FREE. It wasn't supposed to hit my account for 30 days. But it hit right then, and getting these people to stop giving me the run around is impossible. Dishonest company, run by dishonest people.
4 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
This is the best brow product I’ve…
This is the best brow product I’ve used—and I’ve tried dozens. It’s reliable, clean, and makes my brows look amazing. I use it before work, before dinner dates, even just to feel cute at home
2 October 2025
Unprompted review
Reply from Browpro
Your satisfaction means everything to us. Thank you for trusting BrowPro with your brows!
Warm Regards,
Customer Support Team
I thought it would feel heavy on my…
I thought it would feel heavy on my skin but it doesn’t. Barely notice it’s there but it looks like I had a full brow treatment done. Amazing little tool.
3 September 2025
Unprompted review
Reply from Browpro
We’re excited to hear BrowPro worked beautifully for you. Thank you!
Warm Regards,
Customer Support Team
Browpro is a scam
Browpro is a scam! I ordered two stamps and they added additional items and charged me an additional $80. When I called they stated it was too late to cancel. The product was garbage and did not work as advertised. I do not recommend buying this item. I am sorry that I did not read the reviews first. Please don’t waste your money, it is definitely not worth your money!
18 September 2025
Unprompted review
Reply from Browpro
We’re sorry to hear that you’re unhappy, but we’d like to clarify what happened based on our records.
You placed your order on September 5, 2025. About a week later, you contacted us requesting to cancel some of the items. At that point, the order had already been processed and shipped, which is why we were unable to cancel it. This was explained during the call.
That said, we did not ignore your concern. We provided you with return instructions so the items could be sent back for a refund in accordance with our policy. Unfortunately, we never received a follow-up from you or confirmation that the return was sent, so we were unable to proceed further with the refund.
We understand that this experience was frustrating, and we genuinely tried to offer a resolution within what our system allows. If you still have the items and would like us to re-send the return instructions so we can review your refund eligibility, you’re welcome to reach out to us directly and we’ll be glad to assist.
Warm regards,
Customer Support Team
Scam company
Scam company. Please don't fall for it and throw your hard earned money at this company. They take your money. Plus do a second unauthorised transaction to sign you up for a monthly subscription. You won't get your product and you won't get a refund and they won't communicate with you!
1 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
This company have taken $51.13 out of…
This company have taken $51.13 out of my account without permission. I am trying to get refund through pay pal do not buy from this company
2 October 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
Browpro charged me $30+ for a VIP…
Browpro charged me $30+ for a VIP membership WITHOUT authorization. I emailed the company and they have not responded.
17 September 2025
Unprompted review
Reply from Browpro
To help us locate your order and resolve this matter as quickly as possible, could you please provide your order number or the email address used to place the order? Once we have this information, we’ll be able to review your transaction and assist you with the next steps regarding your concern.
Warm regards,
Customer Support Team
They charged me twice
They charged me twice, tried to cancel it but couldnt. Been try every since for weeks now, no joy. Complete waste of money and con artists, ripping off a pensioner. Please do not buy this shit.
10 September 2025
Unprompted review
Reply from Browpro
We’re truly sorry for the frustration this caused, and we understand how upsetting this experience has been, especially given the circumstances you’ve shared.
We’ve carefully reviewed your account, and we can confirm that the charges in question have now been reviewed and refunded accordingly.
This was never our intention, and we sincerely apologize for the stress and inconvenience you experienced. If you need confirmation details of the refund or have any remaining concerns, please feel free to reach out, we’re here to help bring this to a full and clear resolution.
Warm regards,
Customer Support Team
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