Amazing customer service. I have never experienced this level of service before. It was fast, friendly, and extremely helpful. I had an issue with a necklace I had purchased, and within a we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I love all the Bruna pieces I own - I’ve collected quite a few over the last few years. I recently had an issue with a broken charm and they were so amazing and helpful- replacing everything and havin... See more
Company replied
I ordered already several times by Bruna The Label. I like especially their jewels with real pearls, diamonds and 14k gold. The prices are acceptable, especially if you order with discounts that you g... See more
Company replied
One of my earrings lost two pearls within the first year, but I received a replacement pair right away. Amazing customer service! I really love their products and will definitely order again with full... See more
Company replied
Company details
Written by the company
Founded in 2019 by partners Helena and Simon, BRUNA is a fine jewelry label dedicated to timeless design and responsible practices. BRUNA’s modern heirlooms are intended to be worn every day and cherished for a long time. Crafted from high-quality, conscious materials like ethical gold and silver, laboratory-grown diamonds, and genuine pearls, every jewelry piece is made with you in mind, providing infinite possibilities for stacking and styling.
Contact info
4.5
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delayed shipment and Lost parcel
I had requested from the beginning that you check on my parcel, as it had not arrived for a long time. However, it took quite some time before this was actually looked into. When it was finally checked, I was informed that my parcel had indeed been lost.
According to your official website, the item should have been shipped within 2–5 business days, but in reality, it was only shipped after 15 days. I also did not receive a sincere apology regarding this matter.
Furthermore, I was told that a new tracking number would be provided, but I never received it.
15 April 2026
Reply from BRUNA The Label
Hello Rika,
thank you for your feedback and for sharing your experience with us.
We’re sorry to hear that you were not satisfied with the handling of your order. As confirmed in our previous communication, your original parcel was handed over for shipment, but unfortunately reported as lost in transit by the carrier—something that is outside of our direct control.
As soon as this was confirmed, we immediately arranged a replacement for you to ensure you still receive your items as quickly as possible. Please note that in such cases, additional processing time may occur due to the investigation with the shipping provider.
Regarding the tracking updates, delays can occasionally happen between label creation and status scans, which is why the information may not have updated right away.
Your replacement order has been processed, and the new tracking details are provided automatically once the shipment is registered in the system. If you have not received them yet, we are happy to resend the information to you directly.
We appreciate your patience and understanding in this matter.
Kind regards,
xx BRUNA
All praise for professionalism
All praise for professionalism, responsiveness and kindness.
15 April 2026
Unprompted review
Reply from BRUNA The Label
Hello dear Sandra,
Thank you so much for your wonderful feedback 🤍
We’re truly happy to hear that you appreciate our professionalism, responsiveness, and kindness ✨
We really value your kind words!
xx BRUNA
Bruna does everything well including…
Bruna does everything well including ater-sales service.
10 April 2026
Reply from BRUNA The Label
Hello dear Angella,
thank you so much for your wonderful feedback 🤍
We’re very happy to hear that you’re satisfied not only with our jewelry but also with our after-sales service ✨ That’s exactly what we strive for!
We hope you continue to enjoy your pieces!
xx BRUNA
Reply from BRUNA The Label
Hello Dara,
thank you so much for your lovely feedback 🤍
We’re so happy to hear that everything was just perfect for you ✨ That truly means a lot to us!
We hope you continue to enjoy your jewelry!
xx BRUNA
Amazing customer service
Amazing customer service. I have never experienced this level of service before.
It was fast, friendly, and extremely helpful.
I had an issue with a necklace I had purchased, and within a week it was resolved and I had already received the replacement necklace.
I will definitely leave a positive review.
Thank you, and I am happy that I can soon enjoy my necklace again.
31 March 2026
Unprompted review
Reply from BRUNA The Label
Hello Kris,
thank you so much for your wonderful feedback 🤍
We are thrilled to hear that our team could help you so quickly and that your replacement necklace has already reached you ✨ Your kind words mean a lot to us!
We hope you enjoy wearing your necklace and that it brings you lots of joy 💎
Warm regards
xx BRUNA
Not worth the price
I don’t understand how this label has so high ratings. I ordered earrings and a necklace: both look and feel like cheap plastic. I could’ve bought much better quality with cheaper price elsewhere. Definitely not the high-end jewelry feel as in the photos. And I realized they do not pay for returns so it makes no sense to send it back
26 March 2026
Unprompted review
Reply from BRUNA The Label
Hello Maria,
thank you for taking the time to share your feedback 🤍
We’re truly sorry to hear that your experience with our jewelry didn’t meet your expectations.
Our designs are created with great attention to detail, so it concerns us to hear that they felt different in quality to you.
Unfortunately, as no email address was provided with your review, we’re not able to reach out to you directly. However, you’re always very welcome to contact our support team — we’d truly appreciate the chance to look into this for you and find a solution together.
Thank you again for your honest feedback ✨
xx BRUNA
Reply from BRUNA The Label
Hello Sabrina,
thank you so much for your wonderful review 🤍
We’re delighted to hear that you’re happy with the quality of our jewelry, the careful packaging, and the fast delivery ✨ These are exactly the things we focus on to create a truly enjoyable experience for you.
We hope you continue to enjoy your jewelry and look forward to welcoming you back soon 🐚
xx BRUNA
The jewelry tarnished
The jewelry tarnished, even after following all instructions to prevent tarnishing.
17 March 2026
Reply from BRUNA The Label
Hello Ellen,
we’re truly sorry to hear that your jewelry tarnished despite you following all the care instructions 🤍
That’s definitely not the experience we want you to have, and we completely understand your disappointment.
I’ve just sent you an email so we can take a closer look at this together – please reply to it when you get a chance. We’ll make sure to find a good solution for you ✨
Thank you for bringing this to our attention 💖
xx BRUNA
Good support!
We had a problem with the shipping.
Your team reacted immediatly. I was very well supported. Thank you for the excellent service.
12 March 2026
Unprompted review
Reply from BRUNA The Label
Dear Sabrina,
thank you so much for your feedback and your kind words about our support 🤍
We’re very happy to hear that you felt well supported by our team and that we were able to help you quickly. That’s exactly the experience we want to provide for our customers.
However, we were a little surprised to see that your review is currently showing as one star, as your comment sounds very positive. It might simply have been selected by mistake – if so, we would truly appreciate it if you could take another look at your rating.
Thank you again for your lovely feedback and for your trust in BRUNA. We hope you enjoy your jewelry ✨
xxBRUNA 🐚
Beautiful jewels
I ordered already several times by Bruna The Label. I like especially their jewels with real pearls, diamonds and 14k gold. The prices are acceptable, especially if you order with discounts that you get for saving points - it is some nice extra. Every time nicely packed and delivered very quickly. You are also precisely informed about schedule of your delivery.
4 March 2026
Reply from BRUNA The Label
Hello Dominika,
thank you so much for your wonderful review 🤍
We’re so happy to hear that you’ve ordered from us several times and especially enjoy our pieces with real pearls, diamonds, and 14k gold. It’s also lovely to know that you like our loyalty program and the extra discounts you can receive by collecting points.
We’re glad your orders always arrived quickly and that you noticed the careful packaging as well. Thank you for taking the time to share your experience with us.
We hope you continue to enjoy your jewelry ✨
xxBRUNA 🐚
Very nice and quick customer support
Besides the good quality and the beauty of the items they sell, their customer support is very friendly and super quick! One of my rings got damaged after only 2 months uf usage and they replaced it with a new one - so kind!
5 March 2026
Unprompted review
Reply from BRUNA The Label
Dear Sophia,
thank you so much for your lovely feedback 🤍
We’re thrilled to hear that you’re enjoying your jewelry and that our customer support could help so quickly. Replacing your ring so you can continue to enjoy it is exactly what we aim for ✨
Your kind words mean a lot to us and make our day brighter! Wishing you lots of joy wearing your pieces 💫
xxBRUNA 🐚
Reply from BRUNA The Label
Dear Vedrana,
so wonderful to hear that you’re enjoying your new jewelry 🤍✨
We’re glad it arrived quickly and that it brings a little sparkle to your day!
Thank you for your lovely feedback 💫
xxBRUNA 🐚
Perfect!!!
I am very happy with my purchase from Bruna.Also I received them very quickly!!!
4 March 2026
Reply from BRUNA The Label
Hello,
how lovely to hear that you’re so happy with your purchase 🤍✨
It’s wonderful to know that everything arrived quickly and that your new piece from BRUNA could make you happy.
Thank you so much for your kind feedback and your support 💫
xxBRUNA 🐚
Great jewelry and customer service
Great jewelry and customer service
25 February 2026
Unprompted review
Reply from BRUNA The Label
Dear Natalie,
Thank you so much for your kind words 🤍
We’re truly happy to hear that you love both our jewelry and our customer service. That means the world to us! ✨
Thank you for your support and trust.
xxBRUNA 🐚
Amazing Customer Service
I had a problem with the shipping of my order, the BRUNA Team was super helpful, they answered the same day that I send my email and they ordered to send me a replacement the same day as well.
23 February 2026
Unprompted review
Reply from BRUNA The Label
Dear Madita,
Thank you so much for your wonderful feedback 🤍
We’re truly happy to hear that you felt well taken care of and that we could resolve the shipping issue quickly for you. Providing fast, reliable, and supportive service is always our goal. ✨
Thank you for your trust and your kind words!
xxBRUNA 🐚
I love all the Bruna pieces I own
I love all the Bruna pieces I own - I’ve collected quite a few over the last few years. I recently had an issue with a broken charm and they were so amazing and helpful- replacing everything and having fast and kind support. :) happy to continue supporting :)
18 February 2026
Unprompted review
Reply from BRUNA The Label
Dear Saskia,
this truly means so much to us 🤍
We’re incredibly grateful that you’ve been collecting BRUNA pieces over the years – thank you for your continued support ✨
We’re also so happy we could quickly resolve the issue with your charm and that you felt well taken care of. That’s exactly the experience we hope to create 💛
Thank you for being part of our community – we’re so glad to have you with us :)
Warm regards 🐚
xxBRUNA
Returned a broken set of earrings and a…
Returned a broken set of earrings and a new replacement was sent straight away for no extra charge. Very impressed with the customer service. Would highly recommend.
5 February 2026
Unprompted review
Reply from BRUNA The Label
Dear Ollie,
thank you so much for your wonderful feedback 🤍
We’re really happy to hear that everything was resolved quickly and that you were satisfied with our customer service ✨
Your kind words mean a lot to us – thank you for your trust and recommendation 💛
Warm regards 🐚
xxBRUNA
Timeless jewellery + excellent customer service = a great match!
Wonderful, timeless jewellery, good quality and the best customer service!
10 February 2026
Unprompted review
Reply from BRUNA The Label
Dear Janine,
thank you so much for your wonderful feedback 🤍
We’re thrilled to hear that you love our timeless jewellery and had a great experience with our customer service ✨
Your kind words truly mean a lot to us – thank you for your trust and support 💛
Warm regards 🐚
xxBRUNA
Customer Service helped instantly
Customer Service helped instantly - no questions asked!
12 February 2026
Reply from BRUNA The Label
Dear Elis,
Thank you so much for your lovely feedback 🤍
We’re really happy to hear that our Customer Service could help you instantly and smoothly – exactly how it should be ✨
If there’s ever anything else we can support you with, we’re always here.
Kindest regards 🐚
xxBRUNA
Love this brand
The service is very good. Even if it’s a retoure, the customer service helps you and is very kind. I love this brand. 100% recommendation!!
4 February 2026
Unprompted review
Reply from BRUNA The Label
Dear Sarah,
Thank you so much for your wonderful feedback 🤍
We’re thrilled to hear that you had such a positive experience with our customer service – especially when it comes to returns, we want everything to be easy and friendly ✨. Even better is hearing that you love BRUNA and would recommend us 100%!
Thank you for your trust and for making BRUNA your favorite jewelry brand <3
Warm regards 🐚
xxBRUNA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.