brylanehome Reviews 

Unbelievable. They use FedEx ground which is absolutely worthless. Placed my order on April 4th, still haven't got it. It's been sitting at FedEx ground in Indianapolis for 4 days now. DO NOT BUY FROM THIS COMPANY. they couldn't care less when you get your merchandise. Was told MIGHT get it by the 18th. We'll see.

This has been the worst customer service experience of my life! I ordered four cushions for my patio but only received three. After two months of back and forth , they are not sending my missing cushion and are keeping my $120. Do not shop with this company! UPDATE: after two more emails i finally received a refund. But it took three months and over twenty emails and two phone calls to accomplish the end result.

I purchased a vertical blind for a sliding door and this is the sorriest blind I’ve had. Blind cost well over 100$ and is actually worth about 10$. I do not expect it to last a week. The blinds won’t slide on the track. They will slide very easy if I climb on a step ladder and move with my hand but the wand is useless. It’s poorly designed and the way it works is even worse. Do not buy from this company it’s a scam and products are cheap

This is a scam company, I bought a cheap sheer curtain panel. Overpaid shipping. It was OK, would upgrade later. Six weeks later I get a PayPal charge for "Brylane Home members charge" which apparently they will charge every month. I did not agree to this, I never checked a box. this is a scam. I bought a cheesy curtain panel to make do, and never intended to buy their other cheap crap. What do I get for being a Brylane Home member. I have no idea. Scam. Disputing the charge, beware of this company.

Worst company to deal with I ordered 2 bath mats and they came in a completely different color called customer service and they told me I could exchange them which I did but they wanted me to pay for the exchange I sent the items back only to get the wrong ones again!! They wouldn’t refund my $$ for the full amount because I wanted it to go back on the original payment I called again and they tried to tell me to put it on a gift card and they would refund the total amount I told them I would never order from them again and I just want my full refund on both orders they refunded one of the orders in full as a “courtesy” I am contacting my credit card company for the difference this is no way to run a “legit” business

My wife ordered me a beautiful queen sized (order 40054458397) bedspread. The bedspread we received was labeled "Queen", but it was not. It was much larger than the other two queen sized we have ordered from the same company. (We believe they sent a California queen, which is entirely unsuitable.) Unfortunately, we are both elderly and disabled, and it took us a painful long time to discover the size was entirely too big.

I bought pink Blush vintage lace curtain, thought I'd get what the picture showed but it was just a panel, paid about as much for shipping as what it costs, very disappointed, the curtain is nice just not what I expected!

Having ordered from BrylaneHome in the past I hadn’t put much thought into having a poor experience but I was wrong.

After placing an order for bedding on Jan 14, 2015, I received a confirmation email followed by a processing email two days later with a tracking number but no information as to delivery company. After following the transit link, I saw a label was created but no pick therefore no item being delivered, I had to call to customer service to only be given the delivery company & a different transit location tracking number, after 3 more calls with Brylane Home & 1 call with Fed Ex to which I was informed that no package was ever picked up.
The customer service with Brylane Home promised the package was to be delivered on Monday, no wait, Wednesday, Thursday & finally on Saturday… this led me to call Fed Ex to which I was informed that the label was created but never picked up.
I have now contacted my CC company to dispute the purchase.

I wish I had read the reviews before buying from them. I cancelled my order 1 minute through their customer service who had to send my request to someone else. I didn't realize they would charge $24 for shipping. That is my own fault for not paying attention. However, once they got back to me 8 hours later, they said it's in "processing" now and can't be cancelled in their system. This is total BS. I'm sure they will try to charge me for return shipping. I'm so upset with them. I've never had someone not let you cancel an order, especially when done so quickly after placing the order.

Do yourself a favor and avoid them at all costs. Obviously, I will never buy from them again and I will warn everyone I know not to do business with them!

This is the absolute worst company. Please do yourself a favor and avoid. I received a defective/damaged item this past November. When I reached out for a refund they wanted to issue me a gift card. I refused because the item was damaged and call me crazy but when a customer receives a damaged product I feel the vendor should honor their “fast and easy refund” policy and issue a full refund for damaged merchandise. That should include refunding the original shipping charge. When I elevated the matter they agreed to issue me a partial refund (they did not want to refund the original shipping charges). At the end of the day they agreed to issue me a full refund but never did it. When I filed my claim with PayPal, they told PayPal they offered me a refund and I rejected it, which is shifty. I rejected the partial refund only. I am now out $47.37 and no product. I'm at a loss as to what to do now.

I'd give them less than 1 star if I could. I ordered a table and when I opened the box, I saw it was damaged. I won't go into all the details of the people I talked to, but the gist of it is: even if a heavy item is DAMAGED, they won't pay or reimburse you to ship it back to them. My options were: get 50% off the table or send it back at my cost. With either option, I am out money for something that was DAMAGED! I complained to the BBB and received the same response from the company.

I wish I could give no star. I ordered 2 sets raspberry bath mats and one grape. When they came they were towels. I returned them. Reordered them and ordered 2 sets of cayenne color mats. Today I received them and guess what they were all towels. They won't refund my full amount they are still charging me for the shipping. They have incompetent fools for warehouse workers and customer service reps. You can't get anything out of them the reps all have a script they go by. I'm returning my Brylane credit card to them and they can stick it where the sun doesn't shine. I will never buy another item from that place. I hope they go bankrupt.

Ordered a Pop-Up Xmas Tree that was delivered - not what was advertised and was dirty. I returned the item via UPS (my cost 1/2 the price I paid for the item) Received by Bryland on Nov 20th - It is now December the 21st and no word from Bryland - contact by telephone is almost impossible and customer service is a joke.

Placed an order for four kitchen seat covers on November 12th. Four days later, brylanehome.com fraudulently charged our credit card for four new charges, which add up to several cents less than the charge we made. We contacted our credit card company and reported our credit card stolen since brylanehome.com reported additional transactions without our knowledge or consent.

Disputed charges with credit card company, they investigated and removed the charges. Now Brylanehome.com sent letters to our home asking for payment of fraudulent charges.

Do not recommend and beware of additional fraudulent charges.

Consider this a rating of 0. The Brylane brand was trustworthy and well known many years ago, so I did not research them before making a recent purchase of two rugs totaling 13.98. One of the rugs was visibly stained (I can't even imagine what the stain consisted of, but I didn't even want to touch the bag it came in), AND there was sticker attached to the wrapping marked "dirty." Things happen...this isn't the primary issue. The real issue is that THERE IS NO FREE REFUND OPTION. The only choices are a gift card (which would lead to spending MORE money on this awful site), or refund to original purchase method with a $10.99 charge. SO....I would literally be in the hole almost $4 to return a $6 rug. In other words, they will never lose money on a purchase, which is probably why there is no incentive to make sure that they don't send visibly dirty and probably previously returned merchandise.
I am usually very conscientious about researching brands or items before purchasing. This SCAM of a company is hiding behind the trustworthiness of the company's name from the past.
STAY AWAY. (Also, note that although it appears there are customer reviews for products on the BrylaneHome website, when you click on the "reviews," it's a dead end link.)

Can confirm this is a scam website.

Brylane homes is a scam. I ordered curtains for my daughter 9-20-24. When I looked at the tracking it said label made. In Oct I called to cancel the order I was informed that I had to wait until the 21st to cancel the order. Called back on 10-21-24 to cancel order and get a refund on the Comenity-Brylane Home credit card, because I got a discount and free shipping. Was told I had to call back on the 22nd to get the refund. Call back they said refund was applied. In November got a call from the credit card company saying my bill was not paid. I explained everything and Gustavo 078441 would put in a dispute to have the charges and fees removed from the account. In November on the 9th I received another bill with the amount and charges. I called and the automated recording said I had a $35.99 balance which are the fees that were charged. I spoke with a representative. He said his name is John (right) 2175. He informed me it would take 30 days for the amount to come off. I told him I wanted the account zeroed out because I was not paying a dime.
We will see next month what happens.
This company is a SCAM!!!!! Stay CLEAR!!!!!!!

Complete scam AVOID AVOID AVOID. Purchased 2 Simpson mini tvs, got an email telling me they were under construction and never heard from again. Website unavailable now.

STAY AWAY! Complete scam, ordered a Simpsons TV, never received it, no response from their support team, I managed to get the money back from my bank, if you have experienced the same I urge you to contact your bank and try to get a refund.

Total scam. Shop doesn’t exist