brylanehome Reviews 

I tried to cancel my order two days from when I ordered it and they lied and said it had been shipped. When I checked (see photo) they had NOT shipped the product but the next day they shipped it anyway. If you do business with BrylaneHome BEWARE!!! They are not honest and their products are made poorly.

My partner purchased the following item from Walmart: BrylaneHome Oversized 10' X 15' Instant Pop Up Gazebo With Screen, Taupe. According to FedEx, the shipping label was created by BrylaneHome on 06/15/2020, but no action has taken place since then. Walmart said this item would be delivered by 06/19/2020. I called Walmart to resolve this matter, and they called BrylaneHome, but they didn't answer the phone. I then called them myself, and had been on hold for over 30 minutes. Certainly they cannot accept this as an appropriate level of customer service?

I understand that delays are more likely during the pandemic, but I am terribly upset that BrylaneHome wouldn't update us. We were expecting this product to be delivered by 06/19/2020, and they neglected their customers in a time when they need them the most. I looked forward to hearing how BrylaneHome plannef to make up for this mistake. Their expedited reply was both appreciated and expected.

Unfortunately, BrylaneHome clearly doesn't care about their customers. Their response contained the obvious statement that they have not moved a inch since we placed our order, and that we should wait for an update until July 10th. There was not even the hint of an apology for their blatant negligence. For an order that was set to be delivered a week from placing it, we now have to wait almost a month. Somehow they don't see what's wrong with that picture, how disgusting!

We submitted an official complaint to the Better Business Bureau, which finally prompted an official response from BrylaneHome. They said we agreed to a 20 business day delivery policy upon purchase. We bought this item online from Walmart, and this policy was not listed anywhere. Even after 20 business days, we never received my item. After over a month of customer neglect, we got a refund, and purchased a much higher quality gazebo at half the cost.

Let our terrible experience be a warning for you. Please, don't give BrylaneHome your money. There are so many more companies out there that care about their customers.

website advertises free & easy returns. I ordered some bamboo curtains that didn't match my existing decor like I thought it would and was told I would have to pay to ship the items back via fedex. That makes it pointless to send them back because the shipping will cost more than the refund. I already had to pay $47 to get them shipped to me. No where on their website did it state the item I was ordering couldn't be returned using their standard return policy.

I placed an order with BrylaneHome and request Expedited shipping which cost an extra $10 upon the $8.99 regular shipping. It took 2 weeks to receive the product. When I called about this BrylaneHome said they say on the site that due to COVID expedited shipping MAY not happen. When I called to have the expedited shipping charge refunded they said NO. They should not even have that as an option if they are not going to use expedited shipping. They are making money just because they say on their site expedited shipping MAY NOT be available, key word being MAY NOT. Since they know they will not ship expedited they should not offer that options.

First, it is my fault I did not research the reviews of this company, for I am apparently not the first to be furious at this companies practices. I wanted to purchase 9 curtain panels. I was concerned about the return policy as to cost and weight and how would I get them to Fedex. I called customer care, waited 20 minutes and finally spoke with "Christine" who advised: "A return label will be in each box. It will cost $8.99 which will be deducted from the refund and you can call Fedex for home pickup." Thank goodness I only decided to order 2 panels. The panels were of good quality, though they did not look right in my room. NO RETURN LABEL WAS PROVIDED. I went online into my account. Went to "Returns" and when I put in my Order# and Zip Code I got a message advising there is no Order# and to call Customer Care. I called customer care, spoke with "DAVID" who tried to walk me thru the online return option with the same result. I asked to speak with a supervisor, transferred and no one answered. I called Customer Care again, waited on line 25 minutes, and spoke with "EDWARD" advised what happened with David and he then transferred me to IT Department. Waited for over 30 minutes, then gave-up. Called Customer Care again, spoke with "ADRIAN" Operator #32939. Talk about rude! When I explained my frustration, he advised "We don't send Return Labels via email." I told them my vehicle will not accommodate the long curtains. He said," You can make them fit or maybe a friend can lend you their vehicle." OMG unacceptable. I asked to speak to a supervisor, I asked if I would be on hold long, he said," I will speak with the supervisor first, then I will let you speak to them." I have worked in a call-center and this conversation would of had me fired within minutes. I tried contacting Customer Care via EMAIL and the response was a generic "Thank you for contacting Brylane. We are available 24/7, Sincerely LOIS ALLEN." Never addressed my question! I had NO CHOICE but to have a friend drive me to FEDEX. Instead of costing $8.99 per box to return (as quoted by Customer Care prior to purchase) both boxes cost me $68.00!!! I could have purchased another item for that cost! Thank Goodness I did not order 9 panels! Understanding the pandemic, understanding operators are probably working from home, this companies website works wonders for "ordering" and NOTHING ELSE! I am out $68.00, I had to inconvenience a friend and Customer Care is absolutely useless. I will throw out their catalog and delete their emails and NEVER use or recommend this company to anyone.

If there was a choice for negative stars I would choose that option! I placed an order May 2020. Of course, at the time of the order it didn't tell me that it was on back order. Six weeks later (6/20), I received an email saying my item had been shipped! I was excited until I received the fedex tracking info. I immediately called Brylane to report they had the wrong shipping address. The first person spatted off my address and I said yes that is correct but the item is in Ocala, FL heading South....my address is in North Carolina so it is not heading in the right direction. There is a mistake. She went to the shipping screen and read off the address that fedex has which was in Pompano Beach. So, confusing she said yes it is going to the correct address. I told her to go back to the first screen and read the address again. She did...and there was a big PAUSE! I was put on hold for a while and the operator came back and said I am going to refund your money. Well, that's great but here is the problem. The address you have shipped too was my billing address for the card. There is no one there. What do we need to do? She responded "Nothing". Well, nothing is an option. This is a condo within an HOA that has set rules. This item was 70 pound piece of furniture that can't be hid. So, with no solution I called Fedex to stop the delivery. Brylane Home has the account locked to where no one without their account number can make changes so stopping the delivery wasn't successful because on my third call the same day I was told the phones didn't call out. A week later we have been fined by the HOA, my husband had to fly from NC to FL during this covid pandemic to remove the cabinet on the walkway. He gets there and I thought that they could send me a shipping label to get the product back to them. A product now that I have been refunded too. Multiple times during this ordeal I have been told "Why worry about this....you have been made whole". Well, Brylane needs to look very closely at their workers because they don't care that the company has taken a $300 loss. They don't care because it didn't come out of their pocket! So, as my husband is there I called and was told to call fedex and "Play like" there was a delivery made but It wasn't my package so they could send it back. So, called fedex and of course I didn't lie and they told me they are not taking the loss to send the package back because it wasn't their mistake. Brylane addressed the package wrong. So, another call back in which they gave me an email and a phone number to call. Of course, no response. Never ever again! Terrible customer service who doesn't care about where the work. Now, I have a cabinet 14 hours away from where I need it, fines and a plane ticket, multiple hours on the phone and virtual chat to fix this mess! Still not solved! Everyone acts like there is no one higher up you can talk too to possibly help.

Have been using them for years. I find their guality good. Shipping within 1 week usually. Never had to use returns so cannot comment on that.very happy with them.

I ordered a set of chairs for $99 on sale for $59. The day I got them I decided I wanted to get a couple more sets. When I clicked on the Buy Again button, the price had jumped up to $299 on sale for $167. Over the course of several emails and calls, the price jumped yet again to $499 on sale for $165.
There is no excuse for this and they refuse to honor the original price even though I found their chairs on a different site for $119. They could have easily taken care of this and saved far more than they are fixin to lose, as I have shopped all of their sites at one time or another.
No more, not now, not ever.

Received their catalog and the item I wanted is posted as $19.59. When I tried to order it came up as $68.00. I sent several emails asking them to honor their posted price. Finally received an email to call them. I called and I was told that the price is $68.00 and the posted price is a mistake. Too bad and they won't honor the price or offer any customer service. Told them to keep their catalogs and take me off their mailing list because I don't want to hear from them again!

They shipped wrong item so it was returned. Paid $13.99 to have the item shipped to me, they shorted my refund $14.83 and said they don't refund shipping (even though they shipped me the wrong item and didn't have what I wanted in stock for me to get an exchange.) I have been a longtime customer, but now they've lost me and anyone that will listen to me. Hope it's worth that $14.83 to them.

We ordered 2 lift chairs from this catalog. The price was reasonable and because we both needed these lift chairs we thought we would try them. They turned out to be very nice, and my favorite thing is that the noise they make is very quiet. The only thing I feel is a negative is the seat is not as soft as it could be.