BSN SPORTS Reviews 

Every Kid on team received their complete order on a Monday. This is Thursday and still no order of my son's received and no resolution. He doesn't have the gear for practice that the entire team has, so he definitely stands out at practice, but not for performance. All kids at this age are excited when the new stuff comes in for the year. How can 1 out of 30 orders be misplaced or whatever? Emails take a whole day to respond and tell me the same thing the phone person told me. Saying order was delivered, when in fact it wasn't. I would not recommend using this company. Pay a little more and order through a local sporting good store. At least if they mees up, they will provide timely resolution and not give your kid a complex....as if high school isn't challenging enough. COME ON MAN!!!!!

Perfect Service, Idk about these reviews but from my experience it was good they notified me and it shipped out very fast. It came to me in 2 weeks. With very good quality, 5 stars!

The most HORRIFIC experience ever. First it makes no sense why it takes 3 months to order & receive product but it's even worse that they won't do exchanges WHEN THEY SCREW UP. I already told our team director if they go with BSN another year we're leaving the program. Will NEVER deal with BSN.

If I could give them 0 stars I would of. Worst service ever. Ordered for my daughters Basketball team at school 1st of December 2022 first order was not even for the same school they sent out order 3 times and each time it came with wrong stuff. Finally they said they could not correct and had to refund me. I did not want a refund I wanted my daughter to have the gear that the rest of her team had. They would not resend the product. Will never order from them again and will be talking to school to find a different place for the school sports wear.

They canceled my order without notifying me, and they kept sending me emails regularly for over 3 months post-cancelation saying that the order was still under production. When I asked about what the expected delivery date would be, they informed me that it had been canceled and I would not be receiving the items. They were extremely unhelpful over the phone and kept blaming it on a "mistake with the communication system" and taking no accountability or offering any solutions.

I do not recommend BSN! I placed an order on 11/15/2022 with the expectation that the product would arrive in 5-7 weeks. Well as I tell people we shouldn’t assume anything. It is 1/29/2023 and still have not received a thing. When I contacted the company I was told I would receive my product on 1/28/2023. It didn’t arrive as I was told, so the tracking stated arriving on 1/29/2023 and of course it did not arrive so now am told I’ll get the product on 1/30/2023. I just would say if you need something for the season you may need to order a year ahead. This company is not prompt in its service. I do hope that when I get the product the quality makes up for their slow approach to get orders completed.

Ordered a pair of shoes for my daughter and they were too small. Called the company and they told me to send it back and will not provide a mailing label. Furthermore, I am stuck with the cost of shipping it back. The item was three times more expensive in the first place but I thought the size would fit so I ordered it since it's what the team is requiring. Going forward I will never order from this company again and make sure our team doesn't either.

We ordered some sweatpants according to the size chart. The waist fits, but the length is too short. They come to mid-calf. Customer service was remarkably friendly, but said the company does not accept returns or process exchanges if the item is embellished. After expressing dismay, the rep said we would get a 25% refund, and suggested we donate the sweatpants to the team in case they fit someone else. We will do so, and recommend the coach use another supplier.

I ordered two backpacks with my kids name and school logo weeks before Christmas. One week before Christmas, I received a package that included someone else’s order. When I contacted BSN, they apologized but said it would be weeks before my order could be completed and the order could not be expedited…. so much for Christmas. Well, I finally received my order today and the quality is garbage. My fault for apparently not reading the description close enough but I was not expecting the names and logo to be iron-on garbage. The letters are crooked and cracked, and not the embroidered production was expecting. This order was certainly not worth the $140+ I spent on these bags. I would suggest going elsewhere.

3 months later and they still can't make my order right and they refuse to give a refund! Ordered 10/8/22, Received a men's shirt instead of the women's one ordered so I called 12/23 to get the correct one since it was their error. I was told they'd get it done.... forward to 1/12/23, called again to get status, was told it would be 5-7 weeks before it would be shipped out!!! I won't have it in time to actually wear it for events so I asked for a refund and they refused!! NO refund for their error. Gone are the days of business integrity and real customer service.

If I could give this company "0" stars I would. We ordered our school athletic uniforms in September. They didn't arrive until December - and they did not fit. When I called the company to see what I could do about it - they hung up on me. I cannot believe they are still in business.

Please do not order from this company. Our school placed an order from them in October and we still have not received our order. And they refuse to give us a refund. Very poor customer service

Do not order from this company. Our highschool volleyball team ordered shirts in August of 2022. My daughters order was wrong. After multiple contacts with the company still have not received the correct items. Joke!

My son plays soccer for The Ohio State University and they partnered with this company for team gear. I ordered an embroidered Nike golf shirt on 10/13/22 and it was delivered on 12/26/22. They were a complete joke to communicate with. Do not give them your business!!

Sizes are all wrong! Ordered an adult medium and it wouldn't fit an adult extra-small. Waste of money. If your school or team is ordering from here. DON'T PURCHASE.

Absolutely the worst company to do business with! Our company ordered items and not only did they take forever to receive, the orders were all wrong once they were received.
Then, my son's ball team ordered items back on October 10th and they still have not been shipped yet.
Customer service is the worst and I would strongly suggest that you stay away from doing business with this company

Just trash. They promised our orders would be sent within 2 weeks of finishing the campaign. It has been 2 months and still nothing. They are awful. Simply the worst.

I would do 0 stars if I could. I ordered a back pack, a windbreaker and a hoodie from here which totaled to be over 165$ and it took a long time to come in, which is what I’m used to, and delays and delays kept on happening. Once we finally got our items about a third into our season I see mine and they spelled my name wrong. I double checked my order confirmation and I spelled my name right, and the confirmation relayed the correct spelling but my backpack and jacket(with my name on it) was spelled wrong. I work in service so I thought to cut them some slack in hopes that they would send another one in swiftly. Oh boy was I wrong. I got the order in around March or April of 2022(originally ordered at around December or earlier) and I only got the jacket a few weeks ago, AFTER MONTHS passed! Way after my season already ended and way after summer happened. It took almost a full year for me to get my correct order in. And! I STILL haven’t gotten my backpack. It feels like my money got thrown in the drain. They claimed that they sent the backpack too/it got lost in ups but we never received anything and they also claimed that it was sent with the jacket. A bunch of lies and attempts at a cover up is all there is to it. I don’t even know if I’ll ever get my back pack and I’m quite sad because it is my senior year and I want all the gear but they’re lack of customer care won’t care.

Items are really poor quality, and sizing is WAY off. The refused to exchange, even thought their sizing is insane. DO NOT recommend

ZERO STARS - Ordered on August 22, they tell me my items are scheduled to go into production tomorrow!! No email updates on the order or anything. This happens every year - I hope the school will stop using them for orders in the future! Don't use them...just order from your local print shop!