Subject: Thank You, Ananda! I want to sincerely thank Ananda for her personal attention to my project. She went above and beyond—reaching out to others and helping move the process forward in suc... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I had a call today with Ananda to try to get our currency switched over after an accidental mix-up on B-stock's partner for credit lines, Balance, and Ananda was possibly the greatest service rep I've... See more
Company replied
I had a great experience speaking with Jordan—she was incredibly knowledgeable and provided excellent customer service. I was very pleased with how she handled my concerns and took the time to stay... See more
Company replied
I’m a new buyer at Bstock have had a few orders come in and started looking at new auctions for me to possible bid on. Bstock has the politest customer service I have ever gone through. I want to than... See more
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Company details
Written by the company
Returned and overstock inventory represents a $500 billion a year problem for retailers and implementing an efficient and outside-of-the-box solution is a must in today's competitive environment. By combining technology with data-driven methods, B-Stock is revolutionizing how organizations approach their excess merchandise.
Contact info
2121 South El Camino Real #500, 94403, San Mateo, United States
- 8002661591
- cs@bstock.com
- bstock.com
3.4
Average
464 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly overpriced shipping
Highly overpriced shipping. Price gouging... Every interaction with company leaves me disappointed. Unfortunately there are not a lot of other options, but if there were bstock would be out of business in a year.
13 August 2025
Unprompted review
Reply from B-Stock Solutions
We’re sorry to hear you feel this way about the shipping costs, and we understand how frustrating it can be when those fees seem high.
We aim to be completely transparent, so shipping rates are always listed in the auction details before bidding, so buyers can factor them into their purchasing decisions. We encourage all bidders to review this information in advance to ensure the total cost works for their business.
Our goal is never to disappoint our customers. We appreciate your feedback and will continue working with our sellers and carriers to keep shipping rates as competitive as possible while maintaining the service levels needed for these types of shipments.
Super Helpful Mary
Mary was very knowledgeable about all the questions I had regarding my order and the logistics for my first order. Super helpful and prompt responses as well! Thanks Mary!
12 August 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for the wonderful feedback! We’re so glad to hear Mary was able to answer all your questions and guide you through the logistics for your first order. We’ll be sure to share your kind words with her. She’ll be thrilled to know her prompt and helpful support made such a positive difference.
Excellent Experience with Jordon Bstock…
I had a great experience speaking with Jordan—she was incredibly knowledgeable and provided excellent customer service. I was very pleased with how she handled my concerns and took the time to stay on the phone until all my queries were fully resolved. Kudos to B-Stock for having such a dedicated and customer-focused team member. Thank you, Jordan, for your patience and professionalism!
Regards,
Irfan Bhimani
R&M Mobile
27 July 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the wonderful feedback! We're thrilled to hear that Jordan provided such a positive and thorough experience. Her dedication to our customers truly shines, and we’ll be sure to share your kind words with her. We're lucky to have her on the team and even luckier to have customers like you! Thanks again!
Excellent assistance received from Arryssa and all Team
I agree with other comments that sometimes they take a long time to respond to the customer. But I have not stopped insisting and in the end, I received responses, always with an apology. It is very important to get in touch with the right person on their team. Thank you Arryssa, Dominique, and the whole team.
24 July 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your kind and honest feedback! We're glad to hear that Arryssa, Dominique, and the team were able to assist you and get things resolved. We truly appreciate your patience and persistence, it means a lot to us. We'll continue working to improve our response times so that every experience is as smooth as possible. Thanks again for being part of the B-Stock community!
Reply from B-Stock Solutions
Thank you for the great feedback! We're so glad to hear that you've consistently received fast and helpful support. We're always here when you need us!
Reed seller reviews before purchasing
The customer service at B-Stock has been truly excellent. While there were some major communication issues with my email address initially, we were able to resolve things over the phone, which I really appreciated. Kristi and Alice have both been incredibly helpful, professional, and kind throughout the process.
Recently, I’ve had a couple of uncommon disputes, and I was impressed by how honestly and fairly they were handled. I’ve unfortunately come across some sellers on the platform that didn’t seem very trustworthy—but I want to be clear, that’s not a reflection of B-Stock itself.
My only suggestion would be to more closely monitor sellers with consistently poor reviews and take appropriate action where needed. It would also be a great improvement to have a feature that allows direct messaging on or off the platform to streamline communication.
Overall, I’m grateful for the support and look forward to continuing to use B-Stock!
14 July 2025
Reply from B-Stock Solutions
Thank you so much for taking the time to leave such a thoughtful review! We're really glad to hear that Kristi and Alice were able to support you with care and professionalism, your kind words mean a lot, and we'll be sure to pass them along to both of them.
We appreciate your feedback on seller quality and communication tools as well. You're spot on that keeping the marketplace trustworthy is a top priority. One of the best ways buyers can help is by using the seller rating tool on our Supply site. those ratings help us identify patterns and hold sellers accountable.
We're so glad to have had you as part of the B-Stock community these past six months, and we’re looking forward to many more ahead. Thanks again for your feedback and support!
My customer service rep Mary was the best!!
My customer service rep Mary was fantastic!! She was able to help me in a quick manner and fix my problem. A+++ for BSTOCK customer service!!!!!!!
15 July 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the enthusiastic review! We're thrilled to hear that Mary was able to quickly assist and resolve your issue. She truly is a rockstar! We’ll be sure to pass along your kind words to her. A+++ customers like you make our day!
A/B prices C/D quality
I bought A/B quality grade items. But received over 50% of my shipment C/D grade. In the description from Costco employees, “Broken / Damaged” but yet BStock listed items not damaged.
8 July 2025
Unprompted review
Reply from B-Stock Solutions
We're very sorry to hear that your order didn’t meet expectations, and we understand how disappointing it must have been to receive pallets with a higher-than-expected number of damaged items.
For Costco auctions listed as Grade A/B, we do our best to ensure sellers accurately describe the condition of the inventory for listing, as B-Stock does not inspect or take possession of the inventory. These listings often include both unused member returns and items that may have been tried or lightly used. As noted in the listing description, the merchandise is visually screened but not tested, and some items may be incomplete or non-functional; buyers should expect a percentage of the inventory to be in this condition. We regret that this order did not meet your needs.
If you're looking for more consistent, retail-ready products, we recommend browsing auctions marked New or Like New on our platform, as these typically offer a higher standard of condition.
Thank you again for your feedback, as it helps us continue to improve the experience for all buyers.
I was very satisfied with my 1st…
I was very satisfied with my 1st purchase! I will await my package.
3 July 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for the 5-star review! We're thrilled to hear you were satisfied with your first purchase. We hope your order arrives quickly and meets your expectations, don’t hesitate to reach out if you need anything in the meantime. Welcome to B-Stock!
Reply from B-Stock Solutions
Thank you for the kind words! We're so glad to hear that Paola was helpful and responsive—she’s a valued member of our team, and we’ll be sure to share your feedback with her. We appreciate you taking the time to let us know!
B-Stock is a terrible company because…
B-Stock is a terrible company because they mislead buyers and lack accountability. I won a bid expecting the listed items, but when I received the order, it was not what I bid on. Despite providing proof, they refused to issue a refund or take responsibility. Their customer service is unhelpful, and their dispute process favors the seller, leaving buyers at a loss.
1 May 2025
Unprompted review
Reply from B-Stock Solutions
We're truly sorry to hear that you felt misled and disappointed with your experience. That is never the outcome we want for any of our buyers. However, after reviewing your case, we can confirm that a very generous refund was issued, and our team worked closely with you to address each of your concerns throughout the dispute process.
We appreciate the opportunity to make things right and hope that resolution brought some peace of mind. If there's anything that still feels unresolved, we're more than happy to continue the conversation.
If you feel your review no longer reflects the full outcome of your experience, we’d be grateful if you considered updating it. Thank you again for giving us the chance to assist—we’re always working to improve.
Had a smooth and seamless experience on…
Had a smooth and seamless experience on my first order.
22 March 2025
Unprompted review
Reply from B-Stock Solutions
Thanks so much for the great feedback! We’re glad to hear your first order went smoothly and seamlessly—that’s exactly the kind of experience we aim to deliver. We appreciate you being part of the B-Stock community and look forward to supporting you on future orders!
Scammers - refund my money for broken order !!!
SHIPMENT STATUS: DELIVERED
Order Total Paid: £250.00
Order #: ESP16531 / B-Stock Fees Invoice
Created April 28, 2025
we sold me 400 broken watches, give me back the money for the order. You are cheating people. The auction said new, I got 400 pieces of junk. Give me back my money and send me a return print label I want to return the order. How can you send junk??? How long will I write to you? You want more negative comments, you will have them if not a solution to the matter.
Replying:
no one was issued by my person, there were already 2 mediators who suggested, notification 384 broken watches) and you want me 150 new ones (propay ha ha then new will be). So I ask, what solution to give me? I paid for 400 new watches f 250, received 384. Now I have to give f 250 (throw 384 watches in the trash) and you will send me 150 new ones. What is the solution to this matter? You continue to lie and cheat to take responsibility for those sold on your platforms. Give me back my money ... how many times do I have to repeat myself. ???
16 May 2025
Unprompted review
Reply from B-Stock Solutions
We're truly sorry for the frustration and inconvenience this order caused you. We understand how upsetting it must have been to receive fewer items than expected, and for many of them to arrive in poor condition—especially when the listing stated the items were new.
While B-Stock operates as a platform and does not handle the inventory directly, we take situations like this very seriously. That’s exactly why we have a trained mediation team in place—to ensure a fair resolution between buyers and sellers.
After reviewing your case, we can confirm that a full refund was issued to you. We appreciate your persistence in reaching out, and we’re glad we were able to resolve the matter in the end. We’re always working to improve and hope your future experiences reflect that.
If you have any remaining concerns, we’re here to help.
scammers - order broken … give me back a full refund !!!
where is my order -scammers ???
I have sent you about 20 emails, you do not respond, you do not reply, where is my order for which I paid f 250 .
>>>>???????????? WHERE IS MY ORDER ???
out of 400 watches I received, 200 are broken. I ordered 400 new pieces and received 384 pieces. Your mediator wants to send me 150 new ones, but what about the watches I bought 400 of? in the description on b-stock it was written that they are new, new product. I want to get a full return and waiting for return print label.
this is a scam, you sold it as new, I got a broken order .Can you do a full refund f250 asap please and send back return print label please i would like to send back this rubbish!!!
Updates:
11.06.2025
you said a few weeks ago that you will get this fund. It should be within 10 working days. I waited 12 working days and still no money. The mediator promises to check the bank every day and that the refund has been made. What do you think that the stork is bringing money now? Who are you fooling? The refund is within 3 working days max. How long will you cheat people?
who are you trying to fool ???
24 April 2025
Unprompted review
Reply from B-Stock Solutions
We're truly sorry for the frustration and inconvenience this order caused you. We understand how upsetting it must have been to receive fewer items than expected, and for many of them to arrive in poor condition—especially when the listing stated the items were new.
While B-Stock operates as a platform and does not handle the inventory directly, we take situations like this very seriously. That’s exactly why we have a trained mediation team in place—to ensure a fair resolution between buyers and sellers.
After reviewing your case, we can confirm that a full refund was issued to you. We appreciate your persistence in reaching out, and we’re glad we were able to resolve the matter in the end. We’re always working to improve and hope your future experiences reflect that.
If you have any remaining concerns, we’re here to help.
I had an issue with a truckload I…
I had an issue with a truckload I received and Tina was able to assist me with a dispute that had been going on for months, she had it resolved in a day. It was nice to have someone so responsive on the other end.
14 March 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for sharing your experience! We’re thrilled to hear that Tina was able to step in and help resolve your dispute so quickly—especially after it had been ongoing for months. Her responsiveness and dedication to getting things done truly shine, and we’re glad it made a difference for you.
We’ll be sure to pass along your kind words to Tina—she’ll be thrilled to know her support was so appreciated. Thanks again for being part of the B-Stock marketplace!
I wanted to express my gratitude for…
I wanted to express my gratitude for your help in resolving my issue with B-Stock.
Your professionalism and dedication stood out immediately, and you took the time. to fully understand my concern. Thanks to you, the issue was finally addressed, and I feel relieved and appreciative of the exceptional support you provided.
thanks
Ali from Costa Rica
27 April 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your kind words! We're truly grateful you took the time to share your experience. It means a lot to hear that our support made a difference and that you felt heard and cared for throughout the process.
We're always here to help, and it’s wonderful to know we could bring some relief and resolution to your situation. Thanks again for your thoughtful message—it made our day!
Great customer service.
Great customer service.
Amanda solved my problems and explain to me how to solve other problems.
28 April 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much! We're glad to hear Amanda was able to help and provide a great experience. We’ll be sure to pass along your kind words!
I am owed a 50$ refund and Bstock won't reasonably issue it
I am owed a 50$ refund for CH Robinson failing to book a truck with liftgate capability despite BStock charging me for it. CH Robinson immediately refunded Bstock but BStock is holding my funds and making it as hard as possible for me to get them back. Their preference is they keep it and apply it as a credit on my next order, even though its my money and I'm owed it back. They are not an easy or reliable company to deal with.
Follow up: They replied and stated they don't store any banking information. That is 100% false. If you make more than one order, on any subsequent payment they will ask if you'd like to use your linked bank account.
10 April 2025
Unprompted review
Reply from B-Stock Solutions
We’re really sorry to hear about your frustration, and we completely understand how upsetting this situation has been. When issues like this arise—such as a missed liftgate service—the refunded amount is typically applied to your B-Stock account as a credit so you can use it on a future purchase.
That said, we absolutely respect that you’d prefer the funds returned to your bank account. For security reasons, we don’t store any banking information, so to issue a refund back to your account, we’ll need you to provide your bank details directly to our team.
We actually reached out about a week ago requesting this information so we could confirm and process the refund, but we haven’t received a response yet. Please feel free to contact us via phone, email, or chat—we’re available Monday through Friday, 7 AM to 6 PM Mountain Time and would be happy to get this resolved for you.
Thank you for your patience, and we hope to hear from you soon.
Tina was a great help in the issue that…
Tina was a great help in the issue that took place with JCPENNY. She was very knowledgeable and her patience and attitude was very professional.
21 April 2025
Unprompted review
Reply from B-Stock Solutions
Thank you so much for your kind words! We're thrilled to hear that Tina was able to support you through the issue with one of our marketplaces. Her professionalism, knowledge, and patience truly make a difference, and we’ll be sure to pass along your feedback to her. We appreciate you being part of the B-Stock community and are always here if you need anything!
Bad Customer Service for BUYERS
B-Stock provides a good user interface and access to major retail partners like Amazon, Costco, Walmart, and Target. However, be aware they often appear biased towards sellers when resolving disputes. Expect significant problems when purchasing from sellers like Amazon, including lengthy shipping delays (potentially 6-8 weeks) and severe order shortages (sometimes receiving only ~30% of items), with the most valuable products frequently missing. Compounding the frustration, the proportional shipping credit promised by Amazon's stated policy on B-Stock for missing units was not actually provided in my experience.
1 April 2025
Unprompted review
Reply from B-Stock Solutions
Thank you for taking the time to share your experience. We’re sorry to hear about the challenges you’ve faced. We completely understand how frustrating it can be to deal with shipping delays, shortages, and disputes that don’t feel fully resolved.
Our mediation team is professionally trained to work toward fair outcomes for both buyers and sellers. Sometimes this means neither side is fully satisfied, but we do everything possible to ensure each case is handled objectively, thoroughly, and in line with platform policies.
We also want to note that your dispute is still open, and our team is actively working with Amazon to come to a fair resolution. These situations can take time, especially when multiple parties are involved, but we’re committed to seeing it through.
We appreciate your feedback. Tt helps us improve. We also want you to know that major improvements are underway for the Amazon marketplace on B-Stock. We’ve already seen significant progress through our Amazon B-Stock Blue auctions, which are designed to address many of the concerns you mentioned, including more consistent shipping timelines and accurate inventory.
Thank you again for your patience and for giving us the opportunity to improve your experience.
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