Hybrid and disc delivery time over ambitious. Installed hybrid myself - easy - ensure SIM carrier locked in. Overall the update from start to finish was rapid . I'm happy with the cost. Good job... See more
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Review summary
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What people talk about most
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The operative I spoke with, Linda, could not have been more helpful. She spent ages trying to find the best package for us. She was very informative, explaining all details of package she offered. Ver... See more
Company replied
Your agent that I spoke to was extremely helpful and knowledgeable. Also - very important - the phone was answered very quickly once I got throught the 'multiple choice' bit. Even more important, Engl... See more
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Plusnet transferred us to you. Cat couldn't have been more helpful and understanding of my Mum's hearing impairment. She made everything really easy. Very professional and friendly. Thank you BT f... See more
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Company details
- #55 of 63 best companies in Internet Service Provider
- #53 of 74 best companies in Mobile Phone Shop
- #32 of 35 best companies in Mobile network operator
Written by the company
BT. Behind Brilliant Things.
Contact info
United Kingdom
- bt.com
4.1
Great
41k reviews
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Reply from BT
I'm so pleased to hear that you found our service to be friendly and helpful. Thank you for sharing your positive feedback with us. - Jess
Don't remember my email address doesn't…
Don't remember my email address doesn't remember my password have too keep changing password every time I log in just to look at my account and Bill
28 July 2026
Reply from BT
Hi Roger,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
An easy and smooth ordering telephone…
An easy and smooth ordering telephone to a BT rep, she was polite, professional and knowledgeable in the questions I asked her about getting internet from Openreach/BT, got a great deal compared to my current provider and extra download/upload speed, a really good choice to make, and simple.
6 September 2026
Reply from BT
I'm really pleased to hear about your excellent experience with our team, Paul. It's wonderful that our guide was courteous, professional, and informative, helping you find a great deal. - Jess
helpfull operator
6 September 2026
Reply from BT
I'm really pleased to hear that my colleague was such a help when you've been in touch, John. Thanks for taking the time to share your feedback with us. - Jess
Adam explained everything in good detail and what offers they could offer me
Adam today he explained all the packages and put me onto fiber broadband and very well explained very helpful and very polite well done I would give him 10 stars if I could
6 September 2026
Reply from BT
I'm really pleased to hear that Adam explained all the packages and the fiber broadband options so well. It's wonderful that he was so helpful and polite. Thanks Matt. - Jess
I have been with BT for over 10 years i…
I have been with BT for over 10 years i find that the money i pay is not ever enough to meet what I expect .... I think the £60-70 a month for slow Internet is totally not.worth the money .... my brother inlaw pays half what I pay and his Internet is faster with ofcom
5 September 2026
Reply from BT
Hi Nick,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
I managed to change my package without…
I managed to change my package without any difficulty. The gentleman that was dealing with my request was very pleasant, polite and extremely helpful.
Thank you 😊
2 September 2026
Reply from BT
I'm really pleased to hear that changing your package was so simple, and that our team member was friendly, courteous, and extremely helpful. It's wonderful that you had such a positive experience, Janet. - Jess
Terrible
Terrible, wish i had left . Pricing all over the shop. Say you are going to leave and price drops dramatically. Have now got a new contract, wi-fi supposed to be faster, seems slower so will have to phone you again.
You want some kit returned or else have to pay. Fair enough but you want £50 if i dont return a Wi-fi disc — what’s that and why would i have wanted it in the first place. — suspect its just another way to take a few more pounds off me. Pretty appalling all round.
25 August 2026
Reply from BT
Hi Graham,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
The most helpful member of staff I’ve…
The most helpful member of staff I’ve ever spoken to at BT.
6 September 2026
Reply from BT
I'm really pleased to hear that you had such a positive experience and found our team member to be incredibly helpful. Thank you for sharing your kind feedback, Michelle! - Jess
Advisor was very polite and gave…
Advisor was very polite and gave excellent explanation of services offered and found a great deal
6 September 2026
Reply from BT
I'm really happy to hear that my colleague was courteous and provided an excellent explanation of the services, helping you find a great deal. Thank you for your positive feedback, Vanessa! - Jess
Because I was informed that I was being…
Because I was informed that I was being transferred to arrange an appointment for an engineer to come help me with installation which was not true and was told by the person whom I was transferred to that he would get the lady to call but she didnt I feel really let down at present and may go to another provider to stressful
5 September 2026
Reply from BT
Hi Tracie,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Frustrating beyond belief
Service dropped out many times. Call waiting time was over 30 mins x many attempts. Agents were disproportionately focussed on sales not problem solving. Could not answer my difficulties. Could not solve my problem. I had to bounce between departments to get just part of my queries resolved. I left the calls incredibly frustrated.
6 September 2026
Reply from BT
Hi Kevin,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
We renewed our Broadband contract and…
We renewed our Broadband contract and changed from EE to BT mobiles in May 2026. They sent us 20 emails and 12 texts within the first few days of renewing!!! There were many problems associated with the mobile SIMs. I rang BT on 3 occasions for help. On one call I had to wait 30 minutes in a queue. We wrote to the Customer Service Manager listing all our problems. A lady from BT did respond but we were just off to an appointment so could not take the call, but she said she would ring back at 9:15 on the next working day. She didn’t! In July we wrote again about the unresolved problems but still have not received a reply. We are most disappointed with the service received from BT
6 September 2026
Unprompted review
Reply from BT
Hi Roy,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Not given the full story and was…
Not given the full story and was mislead with my initial order this has resulted in me incurring additional costs.
6 September 2026
Reply from BT
Hi Wendy,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
The lady I spoke to was helpful and…
The lady I spoke to was helpful and very patient I'm glad she answered the phone
6 September 2026
Reply from BT
I'm really pleased to hear that a member of our team was so helpful and patient when you called, Joyce. Thank you for sharing your positive feedback! - Jess
Difficult to log in to my account
Difficult to log in to my account. The system they use to send a code for verification is unfit for purpose.
The initial email that i recieved informing me that i was out of contract showed two options, yet when i clicke on to opt for the cheaper option it was nowhere to be seen and therefor i could not opt for it !!!
6 September 2026
Reply from BT
Hi,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Reply from BT
Thanks for taking the time to leave a review for us, Alan. We're really glad to hear that you found Sean to be such a massive help. - Jess
Reply from BT
I'm really pleased to hear that the team were such a help when you've been in touch, Kay. Thanks for sharing your feedback. - Jess
The staff was so helpful in sorting my…
The staff was so helpful in sorting my problems out can’t thank them enough
6 September 2026
Reply from BT
I'm really pleased to hear that our team was so helpful and successfully resolved your problems. Thank you for sharing your positive feedback, Peter! - Jess
Assistants were very helpful reason not…
Assistants were very helpful reason not five stars I was misled when coming to BT regarding my landline I was told this was included in my price I find out today this is not the case it cost 50p a month and charges for calls made from landline different from what I was told first time and I just realised today that I did not have no landline at all .
6 September 2026
Reply from BT
We appreciate your feedback and are concerned to hear about the confusion regarding your landline service. We understand how frustrating it is to receive conflicting information about pricing and services. If you give the team a call, we'll take a look into this for you https://www.bt.com/help/contact-bt. - Jess
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