Hybrid and disc delivery time over ambitious. Installed hybrid myself - easy - ensure SIM carrier locked in. Overall the update from start to finish was rapid . I'm happy with the cost. Good job... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The operative I spoke with, Linda, could not have been more helpful. She spent ages trying to find the best package for us. She was very informative, explaining all details of package she offered. Ver... See more
Company replied
Your agent that I spoke to was extremely helpful and knowledgeable. Also - very important - the phone was answered very quickly once I got throught the 'multiple choice' bit. Even more important, Engl... See more
Company replied
Plusnet transferred us to you. Cat couldn't have been more helpful and understanding of my Mum's hearing impairment. She made everything really easy. Very professional and friendly. Thank you BT f... See more
Company replied
Company details
- #55 of 63 best companies in Internet Service Provider
- #53 of 74 best companies in Mobile Phone Shop
- #32 of 35 best companies in Mobile network operator
Written by the company
BT. Behind Brilliant Things.
Contact info
United Kingdom
- bt.com
4.1
Great
41k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from BT
I'm really pleased to hear that Kerry was so helpful with renewing your package. Thank you for sharing your positive feedback. - Jess
The service.
4 September 2026
Reply from BT
It's brilliant to hear that you've had such a positive experience with the service. Thanks for sharing your feedback with us. - Jess
Customer services were very helpful in…
Customer services were very helpful in setting up broadband and phone
5 September 2026
Reply from BT
I'm really pleased to hear that our customer service team was so helpful in getting your broadband and phone set up. Thank you for sharing your positive feedback, Craig! - Jess
Reply from BT
I'm so happy to hear that you found the process of choosing what you wanted to be easy and straightforward. Thank you for sharing your positive experience, Sajid! - Jess
It was nice to talk to an operator who…
It was nice to talk to an operator who new what she was talking about
5 September 2026
Reply from BT
I'm so pleased to hear that my colleague was informative and able to assist you effectively. Thank you for your positive feedback! - Jess
BT billing Customer deceased.
I recently lost a close friend who passed away. She was the sole customer of BT with Broadband. I cancelled her broadband as she has passed away. When i phoned BT to explain the circumstances they said do not worry about it. We will sort this out. My friend then received a further letter stating they could not collect a direct debit and cancelled her broadband which was already cancelled. Again i phoned BT to explain of the death and again they told me not to worry as it will be sorted. My friend (deceased) has now received a further letter from BT demanding £400 for cancellation fees. No one at BT seem to be talking to each other to finally rectify this dilema.
4 September 2026
Unprompted review
Reply from BT
Hi,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Quick and convenient
5 September 2026
Reply from BT
I'm really pleased to hear that the whole process has been simple and speedy for you, Susan. Thanks for taking the time to share your experience with us. - Jess
Good offer easy to access.
5 September 2026
Reply from BT
I'm so pleased to hear that you found our offers easy to access. Your positive feedback is greatly appreciated. Thanks Mark. - Jess
This will likely be a failure like…
This will likely be a failure like every other attempt to get fibre. But let’s see. Maybe this time. I currently have 4 Ethernet cables from every other failed attempt. Prove me wrong guys! Will I get fibre this time? Please!
5 September 2026
Reply from BT
Hi,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Reply from BT
I'm so pleased to hear that you had such a positive experience with us. Thank you for sharing your kind feedback, Sean! - Jess
Brilliant service and thanks for…
Brilliant service and thanks for keeping me updated with teck.
1 September 2026
Reply from BT
I'm so pleased to hear that you received a brilliant service, Peter. Thank you for sharing your positive feedback with us! - Jess
Reply from BT
I'm really pleased to hear that my colleague was so helpful and attentive to your needs. Thank you for sharing your positive feedback! - Jess
Reply from BT
I'm so pleased to hear that you found our team to be pleasant and informative, Linda. Thank you for sharing your positive feedback with us. - Jess
Courteous helpful assistant who talked…
Courteous helpful assistant who talked me through various options for broadband. Set everything up for me
4 September 2026
Reply from BT
I'm so pleased to hear that my colleague was polite and helpful in guiding you through the various broadband options and setting everything up for you. Thanks for sharing your feedback, Ann. - Jess
Easy to use app services
5 September 2026
Reply from BT
I'm so pleased to hear that you found our app services easy to use, Elaine. Your positive feedback is greatly appreciated. - Jess
quick and easy
5 September 2026
Reply from BT
I'm really pleased to hear that your experience was speedy and simple, Jane. Thanks for sharing your feedback. - Jess
Good communication-everything explained…
Good communication-everything explained
Helpful
5 September 2026
Reply from BT
I'm so pleased to hear that everything was explained clearly and that you found our team to be helpful, Sharon. Thank you for sharing your positive feedback. - Jess
Reply from BT
It's brilliant to hear that you've had such a positive experience when you've been in touch. Thanks for sharing your feedback. - Jess
The professional
The professional, efficient and courteous manner of your staff member
3 September 2026
Reply from BT
I'm so pleased to hear that my colleague was professional, efficient, and polite. Thank you for sharing your positive feedback, Paul! - Jess
Having agreed a new priced broadband…
Having agreed a new priced broadband deal offered by BT, I discovered that the deal not been actioned. Consequently I had to go through various hoops to get it put in place and was at first refused the deal that had previously been offered and agreed. Eventually the deal was agreed - and hopefully this time it will be implemented properly.
5 September 2026
Reply from BT
Hi Philip,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
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