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BTG Eddisons Property Auctions Reviews 

1,063
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 192 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, ensuring pleasant and informative interactions. The service is frequently highlighted as excellent, with many noting the efficiency, clarity, and ease of the auction process from start to finish. People also appreciate the guidance on pricing, which often led to sales exceeding expectations. However, some customers noted concerns regarding unexpected or unclear fees, with instances of charges being disputed or perceived as undue. A few others felt there were issues regarding property values or the auction process, including concerns about the accuracy of information and the bidding process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, efficiency, and... See more

Service

Consumers find service to be positive, describing it as professional, efficient, and friendly from start to... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the exceptional level of... See more

User experience

Customers consistently note positive experiences with user experience, finding the process very quick, easy,... See more

Price

Clients share positive opinions on price, with many reviewers expressing satisfaction with the achieved... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BTG auction are clear, transparent , updated in real time and very friendly service from the team if you speak with them regarding any queries. all legal packs uploaded early, leaving plenty if tim... See more

Company replied

Rated 5 out of 5 stars

It is 30 years since I last had dealings with Adrian at Mark Jenkinson. My memories are of a charming snd efficient man. Nothing has changed. His clarity on what my expectations from an auction might... See more

Company replied

Rated 5 out of 5 stars

This company are very good communicators. Everything is explained to you & it’s always possible to call someone for advice or latest updates. A great way to sell your property if you want a quicker ro... See more

Company replied

Rated 5 out of 5 stars

We’re a property trader and use BTG on a regular basis. I’ve worked with Scott for many years and he’s always approachable, knowledgeable, and happy to help no matter what’s needed. Suky, the senior... See more

Company replied


Company details

  1. #3 of 5 best companies in Estate Agent Auctioneer
  2. #6 of 20 best companies in Auction house
  3. #3 of 7 best companies in Commercial property estate agent
  4. #9 of 29 best companies in Estate Agents

About BTG Eddisons Property Auctions

Written by the company

We are BTG Eddisons Property Auctions

Blending the property auction prowess of Pugh, Mark Jenkinson and SDL, we bring together two centuries of expertise to deliver a five-star service to thousands of people like you, every single year.

From residential homes to commercial premises and land, our property auctions deliver speed, simplicity and certainty to thousands of buyers and sellers across the UK.

Drawing together two centuries of expertise, we deliver a five-star service. With a process that’s proven to work wonders for any person and every property.

What We Do
Building on our strong property auction heritage, BTG Eddisons Property Auctions provides a comprehensive and flexible auction service designed to meet the needs of today’s property market. We sell a wide range of property types including residential homes, commercial premises, mixed-use buildings, development opportunities and land, working with private sellers, investors, corporate clients, local authorities and professional advisors.

Our property auctions are structured to deliver speed and certainty, with clear timelines and transparent terms that give both buyers and sellers confidence from start to finish. By combining traditional auction principles with modern online technology, we make property auctions more accessible while maintaining the integrity and professionalism our clients expect.

Expert Support at Every Stage
From the initial conversation through to completion, our experienced auction team provides hands-on guidance and practical advice tailored to each property and client. This includes realistic pricing strategies, targeted marketing campaigns, and access to a national database of active bidders.

As part of the wider BTG Eddisons group, we are supported by an extensive network of property specialists, allowing us to draw on in-depth local knowledge and specialist expertise whenever required. This integrated approach ensures each lot is positioned to achieve the best possible outcome.

A Trusted Route to Market
Whether you are selling a single property or managing a portfolio, BTG Eddisons Property Auctions offers a reliable and efficient route to market. Our growing bidder database, national reach and proven auction platform means properties are exposed to serious, motivated buyers from across the UK and beyond.

Above all, we pride ourselves on delivering a professional, straightforward service built on trust, experience and results.

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4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

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(1,063)

188 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic liaison with the guide person…

Fantastic liaison with the guide person from BTG they helped me so much with the property purchase among sure we had everything in place to get the property.

1 May 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review!

Rated 5 out of 5 stars

We’re a property trader and use BTG on…

We’re a property trader and use BTG on a regular basis. I’ve worked with Scott for many years and he’s always approachable, knowledgeable, and happy to help no matter what’s needed. Suky, the senior auction assistant, is helpful and always quick to respond.

Andy Parker is fantastic on the podium and has a real talent for squeezing every last penny out of the bidders. I wouldn’t hesitate to recommend BTG Eddisons Property Auctions.

30 April 2026
Unprompted review
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Reply from BTG Eddisons Property Auctions

Thank you for your wonderful 5 star review of Scott, Suky, Andy and the team. We're pleased to hear you enjoyed your auction experience.

Rated 5 out of 5 stars

I have recently sold a property with Eddisons.

I have recently sold a property with Eddisons by auction.
Chris Jackson was my contact through this process,
I found him to be very attentive to any concerns I might have .At all times he was very professional,and courteous He was a pleasure to work with. I certainly would use eddisons again.

30 April 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review and feedback on Chris and the team. It's great to hear you enjoyed your auction experience.

Rated 5 out of 5 stars

Excellent company.

This company and in particular James Vandenbrook were very professional in their approach to the sale of our property. The end result is that we received a fair value and so did the purchaser. I would not hesitate in giving them my unreserved recommendation,

29 April 2026
Unprompted review
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review and feedback for James and the team. Congratulations on your sale!

Rated 5 out of 5 stars

We were kept informed of progress and…

We were kept informed of progress and were given a realistic indication of what would be achieved at auction.
The property was very well advertised and the price achieved exceeded our expectations by a large margin. We would certainly use this company again.

29 April 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review!

Rated 5 out of 5 stars

Cannot recommend this company and their staff enough !!

Having spent 30 years of my working career working as a sales advisor for national house builders on housing developments and previous to that working for estate agents, I am very used to the house sales process.
However I have never had experience of selling a property via an auction and quite honestly found the whole idea quite daunting and scary even.
What I can now say as a result of having gone through this whole process and achieving a sale at a price I was satisfied with is the people within the team at Eddisons were superb !
In particular the two main people I dealt were Jim Demitriou and Sam Rashid and their professionalism, knowledge and advice were absolutely invaluable to me throughout this auction process.
I literally would have had no idea at all of what to do or where to start without these guys.
Right from my very first interaction with Jim on the phone regarding my initial enquiry, through to the final days leading up to exchange of contracts where Sam helped me through the process they were both brilliant.
Not once did I feel any pushy over bearing pressure pushing me into anything, quite the opposite they were both very clear, precise and professional, always just helping to guide me in the direction of what best to do to get the most satisfactory outcome for the sale of my property.
Ultimately I achieved a price I was happy with prior to my property even reaching auction, which again was a scary gamble whether to let things run and go to auction or accept a pre auction offer.
But again with the advice and guidance of Sam I decided to accept an offer without even going to auction, which saved me the stress of wondering what may or may not have happened on the day of auction.
As it worked out the buyer offered a price he was happy to pay and I accepted, as I felt it took the jeopardy out of going to full auction.
Could I have achieved more at auction yes possibly, but there is a fine line between being sensible and being greedy, so I feel everybody achieved a happy medium thanks to Jim and Sam.
Can't recommend this company and their staff enough.

Many Thanks
Paul

29 April 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your wonderful 5 star review, and feedback on Sam, Jim and the team. Congratulations on your sale. It's great to hear you enjoyed your auction experience.

Rated 1 out of 5 stars

Everything went wrong

Everything went wrong. Most awful experience ever. I did not buy at auction. House did not sell at auction. The estate agent contacted me as I was interested in. Requested upfront fees, deposit, auction costs and buyers legal fees. I did not apply at auction, or bid for it, I did not complete any online application forms. I am not applicable paying those fees. The photos updated were old ones, they were taken by Paul Carr and not Humpreys or auctioneers. They were out dated and not accurate and I had not viewed the house. Could not make a decision. The house when viewed was not house could just moved straight into. It requires full house renovation and damp rot treatment. Absolutely disgraceful that I never bidded or applied and the estate agent contacted me. Now saying I am in breach of contract and forced to exchange or entitled to no refund to £17003.00. I am seeking legal action against them now.
I was misled in description theres space to park two cars on front drive. Then statement in communication through email that no where did we state a driveway. I can not park at front as drop down kerb application needs to be applied for as its a high raised kerb end. No off road parking is available near the house. The kitchen has no units all are broken and kitchen appliances are not adequate and bathroom is broken. Damp rot in every room. It is not a house you can just move straight into. I have a disability and was wheelchair bound in 2018 from accident. Although up and about i am not fully recovered and due surgery for turmor removal in my cervex. The photos uploaded were old taken by paul carr, not Humpreys or by Eddisons. The house was not as described or expected when I viewed it. There is a lot of work hard graft needed that was not stated anywhere in the description or by the estate agents Amrit at Humpreys or auctioner Sam Rashid. I am due full refund immediately. It has open plan layout and the house has no planning permission or work completion certification and would require indemnity insurance certificates. Also seperate application with frist national to buy the freehold. The garden fences all broken and garden is not at one level. Lot is wrong with it, it has no cavity walls or insulation. The house requires level 3 housing surveyor to be conducted on it. You even charging for sellers arrears. So many faults that there is no transparency here. Evrything is wrong

15 April 2026
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Reply from BTG Eddisons Property Auctions

We're very disappointed to receive your review, and have looked into your feedback and the circumstances of this matter. Our sales team and compliance and legal teams have already contacted you to clearly explain our position. To confirm, you agreed a post‑auction purchase with our sales team, acknowledging that you understood the legal nature of the agreement, had conducted your own due diligence on the property, and had read and accepted our Bidder Terms and Common Auction Conditions.

As our compliance and legal team has already provided full clarification on this matter, we do not have anything further to add.

Rated 5 out of 5 stars

Friendly and Professional Service

It being 50 years since I last sold a house. I was very apprehensive, especially putting it up for auction. We were recommended to Carl Finch, Head of Auctions with BTG Eddisons.
From our first meeting on site he put my mind at rest into which direction to go and from that moment on all went very smoothly. There was little paperwork and we were kept informed at all times.
I cannot speak too highly of their professionalism and friendly service.

26 March 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review and your feedback on Carl and the team. Congratulations on your sale.

Rated 5 out of 5 stars

The team were incredibly helpful…

The team were incredibly helpful throughout the whole process, which took the headache out of the selling process

27 March 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review! Congratulations on your sale.

Rated 5 out of 5 stars

very happy with BTG Edisons. Recommend.

very happy with BTG Edisons, especially Christopher, Steph and Rob

27 March 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review. It's great to hear you enjoyed your auction experience with Chris, Steph and Rob.

Rated 5 out of 5 stars

Professional, expert services, from James and the team

We would like to thank James for his guidance and honest feedback when we contacted Eddisons about auctioning our commercial business including our house.
Due to the advice we received from James ,on our first auction we were successful in selling our business / house. Which had previously been on the market for over a year.
We were impressed with the weekly updates we received on interest they had generated on the lead up to the auction.
They have also kept us informed regularly on the progression of the sale.

25 March 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review - and congratulations on your sale. We're pleased to hear you enjoyed your auction experience with James and the team.

Rated 5 out of 5 stars

Good and efficient communication

Good and efficient communication. Being kept informed throughout the process. Getting the result we wanted. Carl was really helpful and personable.

26 March 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your five star review. It's great to hear you enjoyed your auction experience with Carl and the team. Congratulations on your sale.

Rated 5 out of 5 stars

Re submitted

Excellent service

26 March 2026
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Reply from BTG Eddisons Property Auctions

Thank you for your 5 star review, and congratulations on your sale!

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