Russ is great guy, straight forward helpful and friendly. Purchased a car with extremely low mileage at price well below most other dealers listed in auto trader. Car was presented like new and was... See more
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Review summary
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Reviews shaping this summary
Honestly the best place to buy a car from. Extremely honest people work there and they were very patient, answering all my silly questions. The car was prepared beyond my expectations, with a fresh se... See more
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I’m extremely impressed with the service I received here. From the moment I walked in, the staff were welcoming, knowledgeable and never pushy. They answered all my questions, helped me find the perfe... See more
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I recently purchased a VW Golf from BTS cars. The process was seamless throughout and Rob was very helpful answering the many questions I had ensuring I felt comfortable and understood everything in... See more
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Company details
Written by the company
Welcome to BTS Cars, your independent car dealership in Derby. We offer a wide selection of quality used vehicles, all backed by our warranty for your peace of mind. Our team is dedicated to providing exceptional customer service and competitive pricing. At BTS Cars, ‘We Go The Extra Mile’ to meet your needs and exceed your expectations. Whether you're looking for a stylish saloon, a reliable SUV, or a sporty hatchback, we have something for every taste and budget.
Contact info
Unit 21, Northedge Business Park, Alfreton Road, DE21 4BN, Derby, United Kingdom
- 01332 229703
- btscarsderby@gmail.com
- btscars.uk
4.5
Excellent
130 reviews
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This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 2 weeks
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Very poor service
Phoned in the morning to enquire about a vehicle and was told the car needed to be fetched from storage so we couldn't view until afternoon. Arranged to view/test drive at the agreed time. Travelled an hour to attend the appointment only to be told the car had been sold to a "walk in". A phone call to let us know would have been appreciated - very unprofessional and definitely would not recommend.
27 June 2026
Unprompted review
Reply from BTS Cars
Thank you for taking the time to share your feedback. We are sincerely sorry for the disappointment and frustration caused by your experience.
We completely understand how upsetting it must have been to travel for over an hour, only to find the vehicle had already been sold. We also apologise that you weren't contacted beforehand, as we appreciate this would have saved you an unnecessary journey. This is not the level of communication or service we aim to provide.
We value your feedback and will be reviewing what happened with our team to help prevent similar situations in the future. Thank you again for bringing this to our attention, and we wish you all the best in finding the right vehicle.
Excellent customer service
Excellent customer service. Emily arranged everything swiftly, including car delivery. The car arrived promptly in lovely condition as described. My first experience of buying a car online but I would have no hesitation to buy from BTS cars again.
20 June 2026
Reply from BTS Cars
Thank you so much for your wonderful review! We're delighted to hear that your first experience of buying a car online was such a positive one. Emily will be thrilled to know her efforts made the process smooth and straightforward, and we're pleased your car arrived promptly and exactly as described. Thank you for choosing BTS Cars, and we look forward to helping you again in the future. Enjoy your new car!
Leaving this feedback after over two…
Leaving this feedback after over two months of ownership, I can only recommend BTS Cars, Russell has been very professional and helpful. No issues with the car so far and touch wood no issues in the future.
18 April 2026
Reply from BTS Cars
Thank you for taking the time to leave such a fantastic review, especially after a couple of months of ownership. We're delighted to hear everything has been going well with your car and that Russell provided you with professional and helpful service throughout. We'll be sure to pass on your kind words to him. Thank you for your recommendation, and we wish you many more happy miles ahead!
Questionable?
The speed and efficiency of the sale was excellent. However, my score reflects that on receipt of the vehicle, it arrived with a warning ⚠️ light regarding the tyre sensor. Unbeknown to me what that meant, but I was assured that BTS would pay for it to be rectified, but that wasn't the case. I was told to get it repaired, then send the invoice, which I did. It was a few days later that I was told the warranty didn't cover tyres. I feel the repair should have been honoured seeing how the car was delivered with the defect.
UPDATE:
Since my review, I received an email, with apologies, and asked to contact BTS again so that this matter could be looked at again, which I did on the 7th July 2026, and was told I would be contacted within a few days. Well, to date, a week later, I am still awaiting that call....not very good customer service in my book, which is why I've downgraded to 2 stars.
5 June 2026
Reply from BTS Cars
Thank you for taking the time to leave your feedback. We're pleased to hear you were happy with the speed and efficiency of the sales process, but we're sorry to learn of your disappointment regarding the tyre pressure sensor warning.
We understand your frustration, particularly as the warning light was present when you received the vehicle. We apologise for any confusion caused by the communication around the repair and reimbursement. This is certainly not the experience we want our customers to have, and we appreciate you bringing it to our attention.
If you haven't already done so, we'd welcome the opportunity to review your case again. Please contact our customer service team with your details so we can look into the matter further and ensure it has been handled appropriately.
Friendly, helpful, overall brilliant!
Well worth travelling as far as I did for my first car. The team were extremely helpful and patient with me navigating and sorting through all the documentation that had to be looked over. Excellent service overall, thank you!
1 May 2026
Reply from BTS Cars
Thank you so much for your kind review! We're delighted you had a great experience with BTS Cars. We look forward to seeing you again soon!
Signed all paperwork to buy the car and…
Signed all paperwork to buy the car and once done, we were told there was only 1 key. We then found the key was damaged but they were closed by then. 2 weeks later and still trying to sort this issue out
7 June 2026
Reply from BTS Cars
Thank you for taking the time to leave your feedback. We're sorry to hear about the issues you experienced with the vehicle key and understand how frustrating this must have been, especially after completing your purchase.
We apologise for the inconvenience caused and appreciate your patience while we worked to resolve the matter. We believe this issue has now been resolved, and we hope everything is now as it should be. If there is anything further we can assist you with, please don't hesitate to get in touch with our team.
Thank you again for your feedback, and we hope you enjoy your new car.
Really easy to deal with ,everything…
Really easy to deal with ,everything sorted via email before I arrived ,car not quite as clean as I would of liked but it is what it is ,2 months on and so far so good
7 April 2026
Reply from BTS Cars
Thank you for taking the time to leave your feedback. We're pleased to hear that you found the process easy and that everything was arranged smoothly before your arrival.
We appreciate your comments regarding the cleanliness of the vehicle and will take this on board, as we always aim to present our cars to the highest possible standard. It's great to hear that after two months of ownership everything is going well, and we hope you continue to enjoy your car for many miles to come.
Thank you for choosing BTS Cars!
Great communication very helpful
Great communication very helpful. Brilliant experience from start to finish.
6 June 2026
Reply from BTS Cars
Thank you for the 5 star review and we hope you enjoy your new car!
Amazing Experience
Amazing Experience, received car with a fresh Service. Really happy, I even noticed a quite small stone chip on the drivers door no one had noticed and I was really surprised to have a £100 taken off the price of the car for the inconvenience. Really recommend Emily & Rob they are both really helpful. Will return in the future.
10 June 2026
Unprompted review
Reply from BTS Cars
Hi,
Thank you for taking the time to leave such a lovely review.
We're really pleased to hear you were happy with the car and the fresh service carried out before collection. We always aim to be as transparent as possible, so when the small stone chip was noticed, it was only right that we addressed it and found a fair solution.
Emily and Rob will be delighted to hear your kind words. They both work hard to make the car buying experience as straightforward and enjoyable as possible, so it's great to know they looked after you well.
We truly appreciate your recommendation and look forward to welcoming you back to BTS Cars in the future.
Best wishes,
The BTS Cars Team
Wonderful service
The service provided at BTS cars was exceptional and I would recommend them without hesitation. I usually find buying a car a dreadful experience full of anxiety and pressure but this was most certainly not the case here. They were incredibly efficient and we are delighted with our car.
2 May 2026
Reply from BTS Cars
Thank you for your kind words and for choosing BTS Cars.
It's especially nice to hear that we were able to make the process feel relaxed and pressure free. Buying a car should be an exciting experience, not a stressful one.
We hope you're enjoying your new car and really appreciate the recommendation.
All the best,
Great customer service from Rob but a couple of problems
Great customer service from Rob. The charging cable didn’t work which BTS replaced without a problem, but IMHO should have been tested pre sale.
Unfortunately the boot of the car was not cleaned well. We saw that dog hairs were around and although Rob had ok’d the car to be picked up he did offer a further clean. Circumstances meant that this was very inconvenient so we took the car anyhow. Upon closer inspection the boot was absolutely filthy and the carpets will need a proper shampoo etc. My hands were black after spending a few hours trying to get rid of the dog hairs. Tbh the car wasn’t really ready for a customer to take, especially a customer spending over £20k! Other than that all has been great and if the car had been cleaned properly and supplied with a working cable it would be 5 stars (so far!)
15 May 2026
Reply from BTS Cars
Thank you for taking the time to leave your detailed feedback. We're pleased to hear that Rob provided great customer service and that the charging cable issue was resolved without any problems.
We are sorry, however, that the vehicle preparation did not meet the standard you expected, particularly regarding the condition of the boot and the dog hairs left behind. We completely understand your disappointment, especially given the investment you made in your vehicle, and we appreciate your honesty in bringing this to our attention.
Your comments regarding the charging cable checks and the cleanliness of the vehicle have been passed on to the team so we can improve our processes and ensure our cars are presented to the highest standard before handover.
We're glad to hear that everything else has been great with the car so far, and we hope you continue to enjoy it. Thank you again for your feedback and for choosing BTS Cars.
Extremely helpful and professional…
Extremely helpful and professional staff and probably the easiest and most pleasant car buying experience I’ve ever had!
2 May 2026
Unprompted review
Reply from BTS Cars
Thank you so much for this wonderful review! All the best! BTS Cars Team
Quick and easy purchase
Rob and Rich were very helpful in buying our first EV. The car did have a little damage to the seat which was repaired perfectly! Communication was good at every step and the whole process was quick and easy. Thank you!
22 April 2026
Unprompted review
Reply from BTS Cars
Thank you for taking the time to leave us a review.
We're glad Rob and Rich were able to help make your first EV purchase a smooth one. It's great to hear the repair was completed to your satisfaction and that you felt well informed throughout the process.
Enjoy your new car, and thank you again for choosing BTS Cars!
Best wishes,
The BTS Cars Team
I can highly recommend!
I can highly recommend! Richard was really helpful and not pushy at all . Car was delivered within days to an address and at a time that suited . Great communication, thanks I’m really happy with my new car and the service offered.
13 April 2026
Reply from BTS Cars
Thank you for the recommendation and for choosing BTS Cars.
We're delighted to hear Richard made the process easy and pressure free. Clear communication and making things convenient for our customers are both really important to us, so it's great to know the delivery and overall experience met your expectations.
Enjoy your new car, and thank you again for your kind words.
Kind regards,
The BTS Cars Team
Great service from Rob at BTS
Great service from Rob at BTS. From my initial phone call about a Kuga they had in stock, reserving it and then finally buying it. He went over and above for us. Nothing too much trouble
8 April 2026
Reply from BTS Cars
Thank you for your review.
We're delighted to hear Rob looked after you from the very first phone call through to collecting your Kuga. Making the car buying process straightforward and hassle free is exactly what we aim for.
Thank you for choosing BTS Cars, and we hope you enjoy your Ford Kuga for many miles to come.
Kind regards,
The BTS Cars Team
Easiest car ive ever brought,everything…
Easiest car ive ever brought,everything was in place for when I arrived ,test drove the car bang bang bosh signed and took away ,freindly polite and very easy to do with ,only reason ive not given 5 stars as there was a slight issue which they did not see but they did offer a solution
7 April 2026
Unprompted review
Reply from BTS Cars
Thank you for taking the time to leave your review. We're delighted to hear that you found the buying process so easy and straightforward, and that everything was prepared for your arrival. We really appreciate your kind words about our team's friendly and helpful approach.
We're sorry there was a slight issue with the vehicle that wasn't picked up beforehand, but we're pleased that we were able to offer a solution and help resolve things for you. We always aim to make the buying experience as smooth as possible and appreciate your understanding.
Thank you for choosing BTS Cars, and we hope you enjoy your new car for many miles to come!
I purchased a Cupra Formentor today…
I purchased a Cupra Formentor today with Rob, and most definitely deserving of 5 stars!
Very honest, friendly and made the whole experience great! Will be recommending to friends and family.
Thank you so much!
11 April 2026
Unprompted review
Reply from BTS Cars
Thank you for the fantastic review.
We're delighted to hear you had such a positive experience purchasing your Cupra Formentor. It's great to know Rob looked after you so well and made the whole car buying experience enjoyable.
Thank you for recommending BTS Cars to your friends and family. We hope you enjoy your new car.
Kind regards,
The BTS Cars Team
Rob the sales manager was extremely…
Rob the sales manager was extremely helpful & knowledgeable & would highly recommend!
11 April 2026
Unprompted review
Reply from BTS Cars
Hi,
Thank you for the great review. I really appreciate you taking the time to leave your feedback.
It was a pleasure helping you, and I'm glad my knowledge and experience made the car buying process easier. Enjoy your new car, and thank you for choosing BTS Cars.
Kind regards,
Rob
Sales Manager | BTS Cars Derby
Rob the sales manager was a very…
Rob the sales manager was a very helpful and a pleasure to meet.
11 April 2026
Unprompted review
Reply from BTS Cars
Thank you for your review.
Rob will be pleased to hear your kind words. Providing friendly, helpful customer service is something we take great pride in, and we're glad you had a positive experience with our team.
Thank you for choosing BTS Cars and our Derby car dealership.
Kind regards,
The BTS Cars Team
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