Great customer service from Rob. The charging cable didn’t work which BTS replaced without a problem, but IMHO should have been tested pre sale. Unfortunately the boot of the car was not cleaned well... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently, I bought a vehicle from BTS Cars Derby and was thoroughly impressed with the entire experience. From the initial contact, the team was welcoming and made the process feel simple and stress-f... See more
Company replied
Easiest car ive ever brought,everything was in place for when I arrived ,test drove the car bang bang bosh signed and took away ,freindly polite and very easy to do with ,only reason ive not given 5 s... See more
Company replied
Russ is great guy, straight forward helpful and friendly. Purchased a car with extremely low mileage at price well below most other dealers listed in auto trader. Car was presented like new and was... See more
Company replied
Company details
- #32 of 43 best companies in Motor vehicle dealer
Written by the company
Welcome to BTS Cars, your independent car dealership in Derby. We offer a wide selection of quality used vehicles, all backed by our warranty for your peace of mind. Our team is dedicated to providing exceptional customer service and competitive pricing. At BTS Cars, ‘We Go The Extra Mile’ to meet your needs and exceed your expectations. Whether you're looking for a stylish saloon, a reliable SUV, or a sporty hatchback, we have something for every taste and budget.
Contact info
Unit 21, Northedge Business Park, Alfreton Road, DE21 4BN, Derby, United Kingdom
- 01332 229703
- btscarsderby@gmail.com
- btscars.uk
4.5
Excellent
126 reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent service
Excellent service from Russ, provided all of the details asked for in a timely manner.
3 November 2025
Reply from BTS Cars
Thank you for your feedback, we really appreciate you taking the time to share it.
We’re glad Russ was able to provide everything you needed clearly and without delay. Keeping things transparent and responsive is something we always focus on.
We hope to assist you again in the future.
Reply from BTS Cars
Thank you, we really appreciate that.
Simple and straight to the point, just how we like it. Delighted everything went smoothly for you.
We’d be more than happy to help again anytime.
Reply from BTS Cars
Thank you for your kind words, we really appreciate it.
It’s great to hear that you felt comfortable and at ease throughout your visit. That kind of trust means a lot to us and is something we always aim to build with every customer.
We hope to see you again in the future.
Bad Servicing, Poor After Sales.
Bought a car last month, the worst experience I’ve had buying a used car to date.
The cars are advertised as being serviced to main dealer standards. No checklist/paperwork was provided to advise what had been checked / serviced.
Within a day of having the car I found several things which needed attention, which should’ve been attended to before I bought the car.
The wipers were juddering across the windscreen, so needed replacing.
The cabin filter was absolutely filthy, full of dog hair too (was told the car was free of dog smell, it was actually stinking)
The retractable tow bar was jammed in place, needed freeing and lubricating.
The rearview mirror wasn’t attached to the windscreen on one side, needed removing / cleaning / reattaching.
The car was provided with no V5 and only 1 key, this wasn’t pointed out before my long journey down to view the car.
I woke up the day after buying the car early in the morning feeling really anxious, felt like a right idiot buying a car with no V5. It’s been a right hassle sorting things with the DVLA, car had no tax for several days so couldn’t be driven.
After reaching out about some of the issues BTS agreed to credit me for some (but not all) of the issues. I gave my bank details and was advised the payment would be sent. That was weeks ago, I chased it up 5 days ago and still no sign and no response.
23 August 2025
Unprompted review
Reply from BTS Cars
Hi Sean,
Thank you for your detailed feedback. We’re sorry to hear that your experience did not meet expectations.
Firstly, we would like to clarify that all of our vehicles are prepared and checked prior to sale, however as with any used vehicle, some items such as wiper blades or cabin filters can deteriorate quickly and are considered wear and tear items rather than faults. That said, we did take your concerns seriously and agreed to contribute towards a number of the points you raised as a gesture of goodwill.
Regarding the V5 and key, these details are always available to be discussed prior to purchase, and we apologise if this was not clearly communicated on the day. We understand this may have caused inconvenience and appreciate your patience whilst resolving matters with the DVLA.
In relation to the agreed contribution, this has not been ignored and we are currently reviewing this internally. We apologise if there has been a delay in communication and will ensure this is followed up and resolved as soon as possible.
We always aim to provide a high level of service both before and after sale, and we are sorry this has not been your experience on this occasion.
Kind regards,
BTS Cars Team
A company that can be trusted
Great experience! The staff was indeed friendly, honest, and helpful. Highly recommend BTS CARS!
8 August 2025
Reply from BTS Cars
Thank you for such a strong vote of confidence, we really appreciate it.
It means a lot to be described that way, as building trust is at the heart of everything we do at BTS Cars. We’re glad you had a positive experience with the team.
Thank you again for the recommendation, and we’d be delighted to welcome you back anytime.
Low APR, car as described if not better
Low APR, lower than main dealer! The car was prepped and ready. I applied for finance and got accepted in two minutes, signed the papers digitally in another two minutes and off I went…this was the quickest car purchase ever … smooth hassle free and super efficient. The car is extremely good and as described. (Even better tbf it was like new)
24 July 2025
Unprompted review
Reply from BTS Cars
Thank you for such a detailed review, we really appreciate you sharing your experience.
We’re especially pleased to hear how quickly everything came together for you and that the whole process felt smooth and efficient. It’s great to know the car lived up to expectations and was ready exactly as it should be.
Enjoy your new car and thank you again for choosing BTS Cars.
Highly recommend
I had an exceptional experience with BTS Cars! Finding a quality used car can be daunting, but their team made the entire process smooth and transparent. The car I purchased was exactly as described, and the pricing was very fair.
What truly sets them apart, however, is their after-sales team. They were absolutely brilliant. I had a few questions after the purchase, and their responsiveness and willingness to help were outstanding. It's rare to find a company that maintains such a high level of customer care even after the sale is complete. I highly recommend BTS Cars for anyone looking for a trustworthy place to buy a second-hand car.
8 July 2025
Reply from BTS Cars
Thank you for such a thoughtful and detailed review, it genuinely means a lot to us.
We’re really pleased to hear that everything felt clear and straightforward throughout, and even more so that you felt supported after you had already taken the car home. That ongoing care is something we put a lot of importance on.
It’s great to know the car met your expectations and that the overall experience left a strong impression. We truly appreciate your recommendation and your trust in BTS Cars.
Brilliant experience
Brilliant experience! The whole process was quick and hassle-free, with clear communication throughout. The car was immaculately prepared as well! Like a new car!
7 August 2025
Unprompted review
Reply from BTS Cars
Thank you for your kind words, we really appreciate it.
We’re glad everything came together smoothly and that the communication made things easy along the way. It’s especially nice to hear the car made such a strong impression when you saw it.
Enjoy your new car and thank you for choosing BTS Cars.
The car was exactly as described + they…
The car was exactly as described + they were completely honest on the phone….even down to the last scratch. No surprises .. just a straightforward and trustworthy team. Highly highly recommend!👍👍
11 August 2025
Unprompted review
Reply from BTS Cars
Really appreciate you taking the time to leave this and for choosing BTS Cars. We always aim to be upfront about every car, so it is great to hear everything matched what you were told before you arrived. That trust is everything when buying a car. Enjoy it and all the best 🚗
Hats off to the aftersales
Very happy with how they handled things after I bought the car. No stress, no excuses – just action
1 August 2025
Unprompted review
Reply from BTS Cars
Really appreciate this, thank you for choosing BTS Cars. Great to hear the aftersales team delivered when it mattered, that side is just as important to us as helping you buy the car in the first place. Glad it was handled properly and without hassle. Always here if you need anything 🚗
Returning customer
Good company to deal with.
After I bought the car, they still answered my questions and were always polite. That gave me peace of mind.
That's why I used them already for few purchases along the years
9 August 2025
Unprompted review
Reply from BTS Cars
Means a lot to have you come back to BTS Cars again, thank you for your continued trust. Keeping things clear and being there even after you have bought the car is something we take seriously, not just the sale itself. Always here when you need us and we look forward to helping you again 🚗
Best Dealer in Derby!!
I recently bought a Cupra Formentor from this dealership, and I can honestly say the whole experience was flawless from start to finish. For a 3-year-old car, it was in *immaculate condition* clearly well looked after and prepped to a very high standard.
The *salesman was exceptional* friendly, professional, and most importantly, not pushy at all. He took his time to show us around the vehicle, explained all the features in detail while demonstrating them, and then left my wife and me to look over the car at our own pace. It made us feel completely comfortable and in control of the process.
We loved the car and decided to go ahead. The finance process was surprisingly quick and smooth approved within 20 minutes! To top it off, we were able to drive away the same day, which was a brilliant bonus.
Around six weeks later, we had a small issue with a sensor. I contacted the aftersales team, and they couldn’t have been more helpful. They got us booked into a local garage within 24 hours and even offered us a courtesy car to keep things hassle-free. The issue was resolved quickly, and we were back on the road with zero stress.
This experience has completely restored my trust in used car dealerships. From the point of sale to the aftercare, they’ve been absolutely brilliant. They have a great selection of cars and a team that truly knows what they’re doing.
I wouldn’t hesitate to return for my next car even if they have to source it for me. Highly recommended! Thank you again to the whole team.
2 July 2025
Unprompted review
Reply from BTS Cars
Amazing to read this, thank you for taking the time to share it. Great choice with the Cupra Formentor, and even better to hear it lived up to expectations from day one.
Really pleased the whole journey felt right for you, from having the space to look around properly, to getting everything sorted quickly on the finance side and driving away the same day. That is exactly how we want people to feel when buying a car from us.
Also appreciate you mentioning the aftersales side, getting you back on the road quickly matters just as much to us as the sale itself.
Enjoy the car and we will be ready when it is time for the next one 🚗
Bought 2 from them in 2 years
Bought 2 from them in 2 years. Can't fault the service. After-sales service is outstanding. They are extremely helpful. They were even happy to help me with things that should have been my job to do. I wish the other dealerships were like BTS..
2 August 2025
Unprompted review
Reply from BTS Cars
Thank you, that really means a lot to us.
Coming back a second time says more than anything we could write, and we truly appreciate the trust you’ve placed in us over the years. It’s great to know our support didn’t stop once everything was completed.
We’re always here if you need anything at all, and we’ll be more than happy to help again in the future.
Excellant customer services the vehicle…
Excellant customer services the vehicle was just as described, can't fault them at all.
1 August 2025
Unprompted review
Reply from BTS Cars
Thank you, we really appreciate your feedback.
It’s great to know everything matched up just as it should and that the overall experience left nothing to fault. That’s exactly what we aim for with every car we prepare.
We hope you enjoy your new car and we’d be happy to help again anytime.
Dealt with Rob the sales…
Dealt with the sales manager, nice as pie when selling me the £15,000 vehicle but problems with car from the start. I now know why they push the warranty wise cover for an extra £400, it's because I feel they knowing sell faulty vehicles. The car has an automatic transmission fault, phoned up twice to discuss this with Rob, was just told to claim on the warranty cover. I wasn't sure about that as I might have made a fraudulent claim as the car had the fault at point of sale. I sent a recorded letter rejecting the car after receiving legal advice, still no response off BTS cars. After 4 weeks got it into the main Kia dealers for a diagnostic check, the car needs a complete new automatic transmission. I'm out of pocket at the moment by about £450 for additional costs of taxis to get to and from work, avoid this dealership at all costs. In the very unlikely event that BTS cars want to contact me about this matter please do so by letter.
13 August 2025
Unprompted review
Reply from BTS Cars
Hi Mark,
We are sorry to hear that you feel this way about your recent purchase.
At the time of sale, you were given an extended test drive and confirmed you were happy with the vehicle before taking delivery. If the car had shown a fault during that time, we believe you would not have proceeded with the purchase.
When you raised concerns, we advised you to have the car diagnosed by a garage and to provide us with a written report of any faults so we could address the issue. To date, we have not received any diagnostic report from you or from any garage just your account of the problem.
To add further to this you were offered the chance to purchase a 12 month warranty to which you happily agreed at time of purchase. To imply that we knowingly sell faulty vehicles is simply not true. Every car goes through a vigorous pre-check by our onsite technicians along with a fresh service.
We have also not received any recorded letter from you, and no member of our staff has signed for such correspondence. We remain committed to assisting you, but requesting to deal with the matter solely by letter is only delaying the process and the potential repair of your vehicle.
We would like to resolve this quickly for you. Please provide us with the garage’s written report as soon as possible so we can take the necessary next steps.
Kind regards
Rob
Sales Manager
Bts Cars
Bought a car from BTS cars of derby and…
Bought a car from BTS cars of derby and the car was everything I wanted. However a few weeks later it started vibrating from the front end. Contacted them about the problem and yes they sorted it...six months later and only 3k miles later it started again. So I contacted them and they wasn't willing to help. Took the car to Tesla and it's going to cost 1k in repairs so I asked for help dealing with it. I even asked if they would contribute as I had done 3k miles. Then I had no response from them. I wouldn't deal with them again as customer service is shocking.
9 May 2025
Unprompted review
Reply from BTS Cars
Hi Robert,
Thank you for your feedback, and we’re really pleased to hear the car initially met your expectations.
We’re sorry to hear about the issue you’ve experienced more recently. As you mentioned, when the concern was first raised, we did step in and resolve this for you. However, as this latest issue has occurred several months later and after additional mileage, it falls outside of the original responsibility period.
That said, we’re disappointed to hear you felt we were unwilling to help, as this is never our intention. We always aim to support our customers where possible, even outside of warranty, and we would have been happy to review the situation further had we been given the opportunity to assess the vehicle or discuss the repair in more detail.
Customer service is very important to us, so we do take your comments seriously and will use this as an opportunity to improve our communication going forward.
Kind regards
BTS CARS
Had a great experience buying my car…
Had a great experience buying my car from BTS Cars. Very helpful staff and my beautifully valeted car was ready to collect within a few days. Thank you
2 July 2025
Unprompted review
Reply from BTS Cars
Thank you for taking the time to leave us a review, we really appreciate it.
We’re glad everything was ready for you when you needed it and that the handover felt smooth. It’s always important to us that the car is presented just right before collection.
Enjoy your new car and thank you again for choosing BTS Cars.
Very great service
5 July 2025
Unprompted review
Reply from BTS Cars
Thank you, we really appreciate it.
Short and simple, but it means a lot to the team. Glad we could make it a positive experience for you.
We’d be happy to help again anytime.
Fresh MOT+fresh Service. Highly recommended
I had an amazing experience with this dealership! The team was professional, honest, and genuinely cared about customer satisfaction. The car was fully inspected, serviced, and came with a fresh MOT. They even provided a pre-check sheet for full transparency. The entire process was smooth, with no pressure or hidden fees. I highly recommend them to anyone looking for a trustworthy dealership. Will definitely return in the future! ⭐⭐⭐⭐⭐
30 June 2025
Reply from BTS Cars
Thank you for such a detailed review, we really appreciate you taking the time.
It’s great to know the preparation and the way everything was presented gave you that confidence, especially having everything clearly laid out from the start. That openness is something we always aim to keep consistent.
We truly value your recommendation and look forward to welcoming you back again in the future.
Great service vehicle was exactly as…
Great service vehicle was exactly as described and the cheapest in the market lots of EV vehicles to choose from and they even have their own mechanics on site couldn’t recommend bts cars more great finance rates and easy to work with got me in my new car in less than a day
28 June 2025
Unprompted review
Reply from BTS Cars
Thank you for your review, we really appreciate you sharing this.
We’re glad everything came together quickly for you and that you were happy with both the car and the overall value. It’s also great to hear the range available and having everything on site made things easier.
Enjoy your new car and thank you again for choosing BTS Cars.
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