British Telecommunications plc Reviews 169

"As a long-time BT customer of over 28 years, I'm deeply disappointed with their recent conduct. The sales department, particularly the One-Phone department, is notoriously untrustworthy. They consistently make false promises and fail to honor the agreed-upon contract terms. Moreover, they routinely charge exorbitant fees that were not disclosed upfront. The billing department is equally problematic, lacking any communication with the sales department and charging arbitrary fees. BT's global structure is a further hindrance, as departments around the world seem incapable of communicating and coordinating. When issues arise, customers are passed back and forth like a football, with each department claiming it's not responsible. I strongly urge potential customers to avoid BT at all costs. Their deceptive practices and extortionate pricing are unacceptable. It's imperative that the British government intervene to address BT's unethical behavior, as the regulatory bodies appear powerless to influence this corporate giant."

Well I recently lost my job and rang BT to see if I am able to change over to a cheaper package only to be told there was nothing cheaper plus my next bill will increase by an extra £5. And if I want to cancel I would have to pay £280 upfront as I’m still in contract, to which I wasn’t aware of until during the call. The customer service representative was very cold and had no empathy towards my unfortunate circumstances. So unfortunately I have to stay with BT and pay monthly until my contract ends. I will never ever recommend or go back to BT ever.
E.R London

Silly B T
Changing formats for emails For the worse and creating problems for those not expert on a computer. It seems BT want to be inept and a failing company with unhappy customers whose feed-back is ignored.

ABSOLUTE RUBBISH, ORDERS BEING CANCELLED EVERYTIME!! THIS HAS NOW BEEN ONGOING SINCE MAY 24TH. IVE GIVEN UP NOW!!

British telecom are a terrible waste of time!!
3 orders have now been cancelled in June, to upgrade internet. I'm absolutely disgusted with them. Even spoken to their loyalty team 3 times as well and still get nowhere, and they have the cheek to charge 9.99 delivery.
They waste money, because everytime they cancel an order they send out another hub! 3 bloody hubs we have had, then you get a message to return old kit.
Absolutely had enough of it now. If they don't turn up Tuesday, that's me done with them

Do not use BT services. I was told by the agent that I would not need an engineer to set up services. SO I signed up under this premise. Two days after signing the contract, I got a text msg saying that an engineer would need to come to my flat to install services. Engineers are only scheduled to provide services from Monday to Friday. They are not available on the weekends and cannot guarantee a time frame. The customer service agent would not let me talk to a manager to escalate the issue or provide any other compromise except reschedule on another day when I am working. They definitely lost a customer today!
Also, I am from Canada. Telecommunications companies in Canada or the USA do not do contracts. I am not sure why the U.K. does 18-24 month contracts. Horrible customer service!

I really hate when companies sell you on a subscription and then make it impossible to quit. This is what BT did with their Hybrid Connect while I waited to have my home connected to their Fiber network. Had to call them, was put on hold for 45 minutes having to listen to music better suited for an Ibiza club at 2am, just cancel a subscription they should have given me the option to do on their app. Reminded me of that friends episode, "I wanna quit the gym!"

Absolutely disgusting BT cut off all our services yesterday claiming that a request had been received from a service provider that the services had been moved. We did no such thing. They claimed a neighbour must have done it in error. We received no notification until after it happened. They said they had written and guess what we received a letter after we were cut off. Reinstating services will now take many days and meanwhile we have no services and have to pay out for temporary broadband. Disgusting customer services because they are quick to grab your money and not put it right. Their mistake has cost us so we are taking you to court, claiming compensation, writing to your CEO and Board and will use other public platforms to share our appalling experience to inform customers to stay away from BT. There are plenty of better providers.

Awaiting a new line to be installed. Long long wait. Lots of promises. Nil action. Nobody willing, able or interested enough to help us. So in utter frustration, we escalated our problem to the CEO in the vain hope, we may get some action and our issue at long last start to be resolved. Mr Jansen (CEO) apparently ‘out of area’ and unable to respond to our email in the past 6 days. Executive customer resolutions are liaising with the directors service office team at Open Reach. Guess what? No action at all. BT executive customer relations phone to tell us there is no news, but they will update us in 24 / 48 hours or as in todays call in 6 days time. To doubtless tell us once again there is no real news and will update us in a further 24 hours. It’s shockingly poor. We have been BT customers for 30 plus years. Loyalty is worthless.

This executive team are no better than anyone else we have the misfortune to deal with. Absolutely no care, trolling out standard well worn meaningless phrases.
Although we have a phone number for the engineer who knows what works remain, BT are refusing to speak to him. It truly beggars belief.

BT hide behind Open Reach and constantly blame them for problems and delays.

Come on MR Jansen, have some compassion please. We are a v small business, trying to earn a living and BT are crucifying us. Are you not interested at all?

I understand some had problems with BT, but I still want to share my experience. I've been client (BT broadband) for several years and my broadband worked absolutely brilliantly. I also could access decent offers every time my contract was up for renewal. I have now terminated the contract because I'm moving away, but I humbly recommend their service.

British Telecom has cut off our Business Broadband and are blackmailing us and will not turn it on until we sign a two year Contract with them. This is what this Company has come to because they are corrupt and unprofessional. It is disgusting and a disgrace that they seem to getting away with BLACKMAIL AND CORRUPTION. So if we do not sign another two year Contract they will NOT turn our work Broadband back with an office full of staff.

I have been trying to contact BT for 4 days by telephone,and have spent up 90 minutes all told and have not been able to get through. I have tried their useless chat line, no chat there, looked at other means of communication .Yes you can by letter and wait 28 days for a reply. What I find unbelievable is that they charge for the land line then want to charge £24 to use it. My contact ended 2nd September, will it just renew, will I be cut off, how can I get an answer.?

We are moving home, trying to cancel our BT services. Apparently we can only do this by calling BT have so far waited on hold for 30 minutes TWICE. Have yet to speak to anyone. Also I gather we have to give 30 days notice but I am running out of days. The hold message starts by saying BT provides excellent customer service. But where?

I would like to praise BT for their installation of my Fibre to House broadband. BT kept me informed of the progress of my installation throughout. Andrew Beaver, my engineer turned up at the time I was expecting him. The installation was not straightforward due to a blockage in the ducting. Andrew persisted and with a lot of hard work managed to complete the installation which I am delighted with.

Hi just wanted to let you know about my xperience with B.T. i had to cancel my contract as i am unemployed. I owe them £142 ( so much for being a valued customer)!!!.. i offered monthly payments but no help and understanding wat so ever.. boycott them please. Bring on the debt collection agency. & once again THANKS FOR NOTHING B.T. mr newton

Avoid using BT like you'd avoid a plague. Contracted them for fibre broadband in December 2021. Service installed and live at the start of July 2022, and within three weeks they are throttling the connection due to 'unpaid bills' for which they have issued no invoices or communications, aside from a 'reminder' which arrived three days beforehand: a reminder of an invoice I've never received. I consider their contract to have been nullified by this act so I will be researching alternatives.

Been a BT customer for over 40 years. They said prices would go up in March by cpi plus 3.9% ie 9.3% in total. My bill went up from £193 to £246 for the quarter thats 22.6%. Complained to BT and Ofgem they said it was fine as it was a new contract and you cannot compare different contracts. Said I wanted to leave but they will charge me £585! I can get a cheaper deal with Vodafone for £41pm but they wont waive or reduce the termination fee even after 40 years.

Virgin Media has made a great mess of my BT account Was only with them 1 DAY failed on day 2 plus I cancelled on 2 day within my 14 cooling off period But today they have broken the record for being the worst company if I had seen all the extremely bad reviews I would not have gone anywhere near them because of them not communicating with each other in the office I WILL HAVE NO LAND LINE OF INTERNET UNTIL 10TH MAY BECAUSE THEY ASKED BT FOR MY TELEPHONE NUMBER TO BE PORTED WHEN THEY HAD NO RIGHT TO DO SO I MADE IT CLEAR I WAS NOT GOING TO BE A VIRGIN CUSTOMER SO NOW A 70 PLUS DISABLED PENSIONER NO LINK TO THE OUTSIDE WORLD AFTER TODAY UNTL BT REINSTATE MY SERVICE THAT SHOULD NEVER HAVE HAPPENED BECAUSE VIRGIN SHOULD NOT HAVE ASKED FOR MY NUMBER TO BE PORTED TO THEM I WILL NEVER EVER HAVE ANYTHING TO DO WITH VIRGIN MEDIA AS LONG AS I LIVE I WOULD RATHER USE PIGION POST THE TROUBLE THEY HAVE CAUSED ME TO DAY NEVER IN ALL MY DAY'S HAVE I HAD SO MUCH TROUBLE CAUSED BY A COMPANY SO LARGE THEY DON'T KNOW WHAT THEY ARE DOING IT'S DEFINITELY CAUSED MY MORE PROBLEMS THAT I HAVE EVER/EVER HAD NO MORE TO DO WITH VIRGIN MEDIA GOOD RIDDANCE

Absolutely disgraceful company!! When we are all going through such a difficult time with the increase in all our fuel bills they have the audacity to increase my bill from £63 to £95 for the month because my contract deal had come to an end. Then because I have made the decision to leave them to try and reduce my all monthly bills due to retirement, they call me and offer £33.99 per month!! So cleary the £95 per month is not due to their increase in costs!! You shoulde be reported to OFCOM!

Still waiting 45 minutes for the complaint section within BT to load up (continuous coloured circles bouncing stating uploading) !. So to further exacerbate my complaint.
After being over charged by £31 last month the call handler today did not apologise for this error and then also offered me a compensation of said amount when it clearly states it should be termed a refund.
Her attitude in handling this call made it worse as she was very uninterested and only apologised when I asked for an apology.
This is now the second time BT have overcharged me and no doubt this is happening with other customers who supposed have the unlimited calls 24/7 package but then charged for all calls made !!!!!.
Terrible company with terrible customer service.
Will be changing provider any suggestions ?????