Bubblegum Balloons Reviews 

437
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Really poor. I’ve ordered from Bubblegum a number of times over the years and was initially impressed. However the last two times I’ve ordered balloons for my children’s birthdays, the balloons have a... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery, everything as expected and delivered via DPD intact. The best thing is that 4 months on and my daughter’s balloons are still going! They are full and show no signs of loosing ai... See more

Rated 5 out of 5 stars

Bubblegum balloons have created various number stacks and balloon garlands for me and all have been incredible. Most recently we were let down by another company 3 hours before a party and bubblegum b... See more

Rated 5 out of 5 stars

Excellent website and great product options. So nice to find somewhere that will offer any number of individual numbered balloons and ability to include gift card as a lot of sites don’t. (Ballons w... See more

Company details

  1. Balloon Shop
  2. Gift shop

Written by the company

Bubblegum Balloons deliver inflated helium-filled balloons via the post. Providing personalised balloon deliveries for all occasions, the balloon-in-a-box service is the perfect way to surprise and delight a loved one.


Contact info

3.7

Average

TrustScore 3.5 out of 5

437 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

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3.7

All reviews

(437)

27 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best balloons and great service…

I've been buying balloons from Bubblegum for at least 4 year now. They have the best designs, good price for their quality and always deliver on time. Over all a very happy customer

1 December 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and your continued custom, we appreciate it and so pleased you are happy with your orders 🎈

Rated 5 out of 5 stars

Lovely balloon

Lovely balloon - a bit pricey but you definitely pay for quality. It’s still fully inflated 2 weeks after my dad’s birthday. Thanks bubblegumballoons, we will definitely be purchasing from you in the future x

1 December 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and lovely to hear you were happy with your order and that it lasted longer than expected! 🎈

Rated 5 out of 5 stars

Wow wow!!

Wow wow!!! What an amazing service! I ordered a few balloons for my daughter's birthday (4 weeks before the party) I sent an email making sure they will deliver on time and the customer service was brilliant. Lorraine was making sure the balloons were deliver asap, she asked me to let her know once has I have the balloons. I couldn't ask for more. Thank you so much!!! Btw, the balloons are soooo beautiful I will ordered again for my son's next birthday. Ingrid x

13 December 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and we are so pleased you were happy with your balloons and the service you received. We will look forward to your next order with us 🎈

Rated 5 out of 5 stars

Great balloons and very personable…

Great balloons and very personable customer service. Any issues were dealt with promptly and with ease.

2 December 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review 🎈

Rated 5 out of 5 stars

A great company

I've used Bubblegum Balloons for a number of different occasions and they always delivery really great quality balloons on time for a good price. I would definitely recommend and will be using again in the future.

1 December 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and thank you for choosing us to supply balloons for your occasions!

Rated 5 out of 5 stars

Balloons were delivered on time and…

Balloons were delivered on time and looked fantastic!!! Very impressive and very good looking work!!! My first oder for welcome my baby boy home and secod for my birthday) They all looked great!!!

29 November 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and choosing us to celebrate these lovely occasions. We are so happy to hear you were happy with your orders and we look forward to your next order 🎈

Rated 5 out of 5 stars

Perfect

Great - perfect quality of product, delivery and certainly the surprise element for the gift!

1 December 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review, we are so pleased you were happy with your order 🎈

Rated 1 out of 5 stars

Damaged box and a deflated helium…

Damaged box and a deflated helium balloon for my friends 50th birthday.....not what you expect.
Another one being sent from Bubblegum, no hint of any type of refund or offer.

1 December 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and we are sorry your order arrived damaged by the courier. We will feedback this to our courier team as this is not the standard we expect our customers to received their order in. I can see we have responded to your complaint promptly and offered a resolution for your complaint of which we have arranged a replacement of your order. We hope everything was ok with your replacement and the balloon is enjoyed as intended.

Rated 5 out of 5 stars

Lovely balloons and great customer service

The balloons were delivered on time and looked great! I chose Bubblegum because the choice of bundles was vast and they could deliver within the next few days - other sites I tried could not. The customer service I received was top notch too! I will be using Bubblegum balloons again!

13 December 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your lovely review and feedback. We are so pleased you were happy with your order and we look forward to your next order with us 🎈

Rated 2 out of 5 stars

Good balloons bad delivery experience

We have recently ordered a set of balloons which were very good in terms of quality. However, I was very disappointed with the delivery as it was not delivered to my doors and just left in the post room which is very lazy and detracts from an otherwise positive experience of balloons provided.

11 December 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and we are sorry to hear the delivery part of the process resulted in you leaving us a 2* review. We hope the order was ok and balloons enjoyed and if there is any further feedback for us to go back to our courier with please email customerservices@bubblegumballoons.co.uk

Rated 1 out of 5 stars

Order not delivered

I ordered balloons for a specified date and specified delivery time. Balloons not delivered and customer service was supposed to get back to me but 36 hours later, still no response even though I have sent a couple of follow up emails.

7 December 2023
Unprompted review
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Reply from Bubblegum Balloons

We are sorry to read your review. If you haven't received a response please email customerservices@bubblegumballoons.co.uk FAO Lorraine and I will look into this right away for you. Please accept our apologies for any inconvenience caused with your order and experience on this occasion.

Rated 5 out of 5 stars

Brilliant hassle free professional…

Brilliant hassle free professional service from start to finish- birthday balloon huge success - highly recommend as I will def be using again- many thanks AAA++++

3 November 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your lovely review! We are so pleased you were happy with the service supplied and we look forward to your next order 🎈

Rated 5 out of 5 stars

Excellent Service and Quality

The quality of the balloons is very very good. The ordering and delivery service was outstanding. This is a very reliable company and we would recommend them.

2 November 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review, we are so pleased you were happy with your order and we hope we can help supply balloons for your next occasion 🎈

Rated 5 out of 5 stars

I ordered balloons for my son’s…

I ordered balloons for my son’s birthday and one arrived damaged in transit. Bubblegum were very apologetic and swiftly arranged for a replacement to be sent immediately in time for the party. V impressed, would order again.

1 November 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and we are so pleased we were able to resolve the situation when you received a faulty balloon. We look forward to your next order with us 🎈

Rated 5 out of 5 stars

Great customer service throughout and…

Great customer service throughout and effective delivery!! I got in touch with Bubblegum Balloons in order to celebrate a special occasion and were great throughout! Would highly recommend! I have now used them a couple of times already and will surely being going back! Many Thanks

5 November 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and choosing us to help celebrate your special occasion. We look forward to your next order with us 🎈

Rated 5 out of 5 stars

Amazing customer service...

Amazing customer service! A balloon delivery for my son's 13th birthday was ruined by DPD (who failed to collect from BBgum). Fortunately I'd left a couple of days for wriggle room, and BBgum have just arranged for a replacement delivery via their own driver tomorrow so that I have the balloons in time for my son's birthday. I am so impressed, and so grateful! You don't often see customer service like that these days... thank you!

25 November 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review and we are so pleased we had the time to rectify the situation for you. We hope your son had a lovely birthday and we look forward to your next order 🎈

Rated 5 out of 5 stars

Fantastic

Fantastic service. Great communication. Balloons arrived and were as described. Thank you ☺️

18 November 2023
Unprompted review
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Reply from Bubblegum Balloons

Thank you for your review 🎈 So pleased you were happy with your order and we hope we can assist you next time you require balloons.

Rated 5 out of 5 stars

No need to go anywhere else!

One word - AMAZING!
I have used Bubblegum balloons for two big birthdays now and both times the customer service, choice, quality of product and delivery have been superb.

Most recently, after a payment error on my part where my order did not go through, the wonderful Lorraine and Richard worked miracles to ensure my daughter didn't miss out on her 16th surprise after a desperate call from me! Lorraine couldn't have been more helpful and Richard promptly delivered with a lovely smile and birthday wishes.

Follow up communications have also been great.

If you want a friendly, reliable company to help make your celebration a success - then look no further.

18 November 2023
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for such a lovely review and for using us to help celebrate these birthday milestones. We are so pleased to balloons have been enjoyed and that the team were able to assist when a problem arose. We look forward to your next order 🎈

Rated 5 out of 5 stars

60th Birthday Balloons

Just received my order for my hubbys 60th Birthday balloons. He was so surprised when we received in quite a large box. The balloons were all okay when he opened the box the balloons popped out, very good quality balloons and so much care in sending them. Will definitely use Bubblegum Balloons again.

10 November 2023
Unprompted review
Bubblegum Balloons logo

Reply from Bubblegum Balloons

Thank you for your lovely review and thank you for choosing us to help celebrate your husbands birthday! We look forward to your next order.

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