Easy to order, quick delivery I love my buddy bottle it has made summer walks so much better not only does my dog get fresh cool water but I can share saves me carrying an extra drink for myself or... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The bottle is fantastic quality and size. But was disappointed they have stopped the little engraving of the bone and water drop in the trays. Offered a discount which I accepted but never got it.
Saw these at goodwoof dog show and I love it. Finally a neat and simple solution to carrying water and food in one. Great quality feel, zombie pink stands out well and the quality is very much premium... See more
Excellent 1st class quality item and the delivery was super speedy. Customer services were amazing when I contacted them when I realised I'd ordered the wrong colour. Can't recommend highly enough
Company details
- #248 of 264 best companies in Pet shop
Written by the company
Buddy Bottle is a UK owned, eco-friendly pet accessory company that provide 3 in 1 travel and portable dog water bottles that enable you to keep your dog hydrated and fed on the go.
Contact info
180 Ramsay Road, E7 9ET, London, United Kingdom
- hello@buddybottle.store
- buddybottle.store
4.2
Great
91 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
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Had to wait weeks before delivery!
Much too long between ordering and delivery. The holiday I needed the buddy bottle for came and went before it arrived. Very disappointed
17 July 2025
Reply from Buddy Bottle
I’m really sorry your Buddy Bottle didn’t arrive in time for your holiday—I completely understand how disappointing that must have been.
The delay was due to unforeseen supply chain issues at the time, which unfortunately affected our pre-order colours. That said, the good news is that all colours are now fully in stock and being shipped directly from our London warehouse for much faster delivery.
We truly appreciate your patience and hope we’ll have the chance to give you a better experience next time.
Amazing!
Such a great product! So handy on days out and holidays. Keeps water and food cold and fresh!
17 July 2025
Placed my order on may 24th
Placed my order on may 24th. I still have not received my order, despite being told my order was on its way a week ago(via email) it still has not been sent ( their order page, the evri tracking number and the shop app all show this). The only way you can contact customer service is via email which it takes a minimum of 4 days for them to answer and now they don’t seem to be answering them at all. Very disapointed, this has put me off supporting small uk businesses that aren’t local to me.
24 July 2025
Reply from Buddy Bottle
Thank you for your feedback, and we’re truly sorry for the frustration caused by your experience. We hope the refund and resolution provided were acceptable and helped in some way to make things right.
That said, we completely understand that this situation fell short of the service we aim to deliver. We’re actively working to improve our response times and delivery accuracy, and as part of this, we’re now in the process of moving to an external fulfilment partner. Our goal is to ensure a faster, more reliable delivery experience for all our customers moving forwards.
Your feedback is incredibly valuable to us, and we appreciate you taking the time to share it—it helps us grow and do better.
The Buddy bottle is great however the…
The Buddy bottle is great however the bottle bag I purchased has been very disappointing.
The first time I used it the clip on the strap broke … and the water bottle was only half full.
On emailing the company I was promised a new bottle strap.
4 weeks later and no strap replacement has arrived despite the company owner emailing me to say it had been posted.
All my emails in the last 2 weeks have not been replied to.
Amazing that there is no phone contact for concerns only an email address.
What a way to treat a customer !
23 July 2025
Unprompted review
Reply from Buddy Bottle
Thank you for your honest feedback—and I’m truly sorry for the frustrating experience you’ve had with the bottle bag and our lack of follow-up.
It’s really disappointing to hear that the strap broke so quickly, and even more so that the promised replacement never arrived. That’s not the level of service I set out to offer, and I completely understand your frustration, especially with the lack of communication over the past couple of weeks.
We’ve been working through some changes in how we manage orders and customer service, but that’s no excuse for leaving you in the dark. I’m currently looking into a new external fulfilment partner and better systems for customer support, to prevent situations like this in the future.
We hope the refund enables you to find a suitable replacement strap for your bag.
I’ve still not received any of my 2…
I’ve still not received any of my 2 items I ordered! I have emailed numerous times and no one is getting back to me! Opened a dispute and it got closed as they said they would deliver and haven’t! £60+ out of pocket! Scam company as far as I can see!
2 July 2025
Reply from Buddy Bottle
Firstly, I want to reassure you that we are absolutely not a scam company. We understand how disappointing this experience has been, and we take full responsibility for the frustration caused by the EVRI delay.
We take pride in the quality of our products and service, which is reflected in the 61 five-star reviews on Trustpilot and hundreds more on our website. We know that doesn't undo your experience, but we hope it provides some reassurance that we are a small, genuine business doing our best.
To clarify:
The dispute you raised was actually the first notification we received that your order hadn’t arrived on time.
We responded promptly to the dispute and believed the matter was resolved, especially as we didn’t hear anything further from you after the resolution.
That said, we’ve now escalated the case with EVRI as we can see there were still delivery issues, which we take seriously.
We’ve processed a full refund, and we truly hope that resolution is satisfactory. More importantly, we hope this doesn’t deter you from shopping with us again in the future—we’d love the opportunity to give you the positive experience you should’ve had the first time.
fast and reliable service also we love…
fast and reliable service also we love fact it has water bowl and trear bowl we use it all the time was worth every penny
2 July 2025
Great product but a long wait for delivery.
The bottle is good quality and really handy having the little bowls attached. Can’t comment on the bag as it’s not arrived yet. Delivery times are very poor and nothing like the 2-4 business days delivery policy stated. I had to chase the bottle a week after the order. I then ordered the bag on 11 July and it’s now 21 July. Still waiting ….
2 July 2025
Great product
Easy ordering with the bonus of an extra dish for free. Fast delivery in great packaging. Seemed quite expensive but on receiving I can see it is well worth the cost as it’s good quality and seems substantially made. Thanks Buddybottle!
7 July 2025
Great product
Great product to go with my bottle but still waiting for my discount I was offered!
23 June 2025
What a great bit of kit
What a great bit of kit , if your are into big walks with the dog , and you need to carry water and food , this is it , yes you can buy cheaper, I love mine , I can throw it in my rucksack and walk all day and have enough food and water for the dog
9 July 2025
Unprompted review
Great piece of kit for dog parents!
What a great piece of kit for dog parents! Love how good it looks and how well made it is!
23 June 2025
Love the Buddy Bottle
Love the Buddy Bottle, it’s easy to carry, a high quality finish and the additional bowl means we can feed Buddy (yes that’s also our dogs name so it was a bonus) easily too
1 May 2025
Unprompted review
Buddy Bottle Yellow
I had reviewed a slightly more negative review due to my order being delayed/missing.
Emma the owner/founder has been in touch with more information regards what had happened and pleased to say everything has been sorted regarding my order.
Very grateful for the personal email explaining the situation and will definitely be ordering again.
18 May 2025
Buddy Bottle
Really great design & love the treat/food & drink bowls that are attached to the bottom really innovative very pleased with them! 😊
22 May 2025
We absolutely love the Buddy Bottle
We absolutely love the Buddy Bottle! The design is sleek, and the quality is exceptional. It's the perfect solution for keeping our dog hydrated and fed during walks. The insulated bottle ensures the water stays cool, and the two detachable bowls are incredibly convenient.
I must also highlight the outstanding customer service provided by Emma. She was professional and responsive!
I highly recommend the Buddy Bottle to any dog owner looking for a practical and stylish way to care for their furry friend during outings.
1 June 2025
Unprompted review
Arrived damaged
The bottle looks good and sturdy but unfortunately I have received it damaged with a big dent across the side. I have emailed customer services to see if I can get a replacement. Hoping for the best.
Update: Customer Service replaced this promptly at no extra charge and I was really impressed with their responsiveness. Many thanks.
31 May 2025
Unprompted review
Pretty poor customer service
Pretty poor customer service, wish I had purchased a similar item from Amazon that would have been delivered quickly and issues resolved by an excellent customer service team. Cheaper also.
Understand issues with despatch/manufacture can arise but marking an item as shipped on the courier system when untrue, and not actually getting to them until 4 days later, without any proactive communication with customer a pretty disappointing experience.
Mismatched colour fixings on the bag. Strap silver, bag attachment gold. Not a good look.
Shudder to think what the return experience would be like.
Update 6/6/25 - Having read Emma (founder)'s review, she has missed the point. Why mark an item as despatched when this clearly isn't the case. Dreadful customer experience, and a very defensive stance to a customer query.
25 May 2025
Unprompted review
Reply from Buddy Bottle
Hi HR,
Thank you for taking the time to leave a review.
While our standard delivery window is 2–4 working days, your order was dispatched and delivered within 7 days due to an unexpected fault with our industrial sewing machine, which we use to hand-make our bags. The fault occurred after packing slips — including yours — had already been printed on Monday.
We responded to your emails within four hours and appreciated your suggestion regarding proactive communication. Once the issue was resolved, we upgraded your shipping to an express 1–2 day service at no additional cost.
We also offered to cancel your order and issue a full refund, but you opted to proceed — which we took as confirmation to fulfil your order as swiftly as possible.
As a small, independent brand, we genuinely strive to provide excellent service and transparent communication, and we’re always learning from customer feedback.
Our returns policy is clearly outlined on our website, and we aim to make the process as seamless as possible. If you’re unhappy with the complimentary strap included with your bag, please contact us at hello@buddybottle.store — we’ll be happy to arrange a return for you.
Thanks again,
Emma
I got some treats in my buddy bottle…
I got some treats in my buddy bottle could you tell me what they are? My dog loves them.
24 May 2025
Unprompted review
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