I seen reviews in regards to the refund or cancellation policys where people weren't happy. Fortunately for me nothing went wrong in my process for booking my flights. I don't need to cancel or refund... See more
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The process took around 10 minutes to be completed but no extra costs were added or anything wrong. Just the name and middle name were not separated in the flight tickets, same as my 2 last names.... See more
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Cheaper than all other platforms if you’re not selecting any extras or seats. Process was quick and easy
Company replied
Booking is smooth and easy. But to say the transactions are at owner's risk unless customers pay insurance is not good.
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Company details
Written by the company
BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
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4.0
Great
13k reviews
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PLEASE DO NOT USE THIS BOOKING AGENT
PLEASE DO NOT USE THIS BOOKING AGENT. They are liars, thieves and are unable to change a flight. Blaming the Airlines for their own inadequate abilities. Three flights were booked then changed at an extra cost of $3,334, only to be told later the changes were not accepted. And we were told the only way to rebook was to cancel the original flights and lose $7,700. Robbers and thieves. Also, we have been assure a manager or supervisor would call on three occasions, and they never called once.
25 June 2026
Unprompted review
Reply from BudgetAir.com.au
Hello Ryan,
Thank you for your feedback.
Flight modification requests can sometimes fail within the reservation network if the operating airline updates seat availability or fare classes while the transaction is processing.
When the change could not be completed, the modification payment of AUD 3,334 was immediately refunded to your account, and alternative rebooking options were offered. The decision to cancel the original flights completely was a voluntary choice from your end, which was processed transparently in accordance with the standard ticket terms and conditions.
Our customer service team will reach out to you within 24 hours to provide you with more clarity on this booking
Kind regards,
Steve
BudgetAir
You took money for a changed request…
You provided a quote, accepted payment, and then failed to process the requested change. Despite initially blaming the airline, the airline has confirmed that your company did not submit or process the request. I paid for a service that was never delivered, and your actions have caused me financial loss. I consider this an unacceptable failure to provide the service for which I paid.
22 June 2026
Reply from BudgetAir.com.au
Hello Ryan,
Thank you for your feedback.
As an online travel agency, all modification requests and payments are handled in coordination with the operating carrier's ticketing guidelines and system requirements.
The matter is being looked into thoroughly, and a direct update will be provided within 24 hours to clarify the situation.
Kind regards,
Steve
BudgetAir
Name spelt incorrectly
I had my Christian name spelt incorrectly by BudgetAir on flight tickets and was charged $359 to have it spelt correctly or couldn’t fly. After much back and forward over months they have reimbursed me finally and I was asked to provide a review stating this . I won’t be using them again and advise everyone to screen shot every stage of the booking process if you do but the costs were reimbursed in the end with review provided as agreed.
16 May 2026
Unprompted review
Reply from BudgetAir.com.au
Hello Stephen,
Thank you for your feedback.
We are sorry that you felt this way, and your review was disappointing to know, given our transparency.
Name correction fees and policies are strictly set by the operating airlines, which required a thorough investigation to resolve the discrepancy. The airline fees were collected initially to guarantee your flight eligibility, after which the financial loss was absorbed internally to ensure your costs were fully reimbursed.
Kind regards,
Steve
BudgetAir
No Surprises
Regular Client of Budget Air. Swift issue of eTicket, user friendly website with no surprises.
25 June 2026
Reply from BudgetAir.com.au
We're happy to hear you appreciate our swift eTicket issuance and user-friendly website. Thank you for your continued loyalty!
User friendly
Came across your website whilst searching for some flights and date/time suited us. Website was user friendly and ticket came through quickly. Will certainly use you again.
21 June 2026
Reply from BudgetAir.com.au
We're so glad you found our website user-friendly and that your ticket arrived quickly! We appreciate your positive feedback and look forward to assisting you again.
Great response received timorously
Loved filling in the details online. Prompts were perfect. Great job done.
21 June 2026
Reply from BudgetAir.com.au
We're so glad you found our online process easy and helpful. Thank you for your wonderful feedback!
It takes long to get confirmation to…
It takes long to get confirmation .
On the e ticket it days no luggage included and I paid extra for carry on 12 kg
23 June 2026
Reply from BudgetAir.com.au
We appreciate your feedback regarding the confirmation delay and the e-ticket's luggage information. We are reviewing this to improve our service. We will reach out to you to fix the baggage issue. Kind regards Anne
Easy to navigate the process of booking…
Easy to navigate the process of booking and the price is quite reasonable.
23 June 2026
Reply from BudgetAir.com.au
We are glad you found our booking process easy and our prices reasonable. Thank you for your feedback!
Reply from BudgetAir.com.au
We are so pleased you found our service great and helpful. Thank you for your kind words!
Delayed flight
Delayed flight.
Changed gate, left customer behind.
No answer from customer service.
20 June 2026
Reply from BudgetAir.com.au
We are sorry to hear about your difficult travel experience. We dont controle this unfortunately. Thats the airline. Please reach out to the airline so they can service you. Kind regards Anne
Delay fees has been charged by mistake.
24 June 2026
Reply from BudgetAir.com.au
We are sorry to see your 1 star review, we checked your booking and need more information on what happened that made you feel bad about us. We will reach out to you to clear your questions. Kind regards Anne
Amazing very good app to book
24 June 2026
Reply from BudgetAir.com.au
We appreciate your kind words! We are delighted you find our app very good for booking.
I'm very satisfied with your customer…
I'm very satisfied with your customer service , it's fast & makes it easy for us to make choices. I hope we can continue working together
24 June 2026
Reply from BudgetAir.com.au
We are delighted to hear you are satisfied with our customer service! We appreciate your kind words and look forward to our continued collaboration.
You don't have anybody to talk to it is…
You don't have anybody to talk to it is all AI which does not help at all, I can't make my flight and I have been trying since I booked it to talk to someone and have had no Joy at all, I took out cancellation insurance which is not worth the paper it is written on, I am obviously going to loose my money from my flight, I am so upset with your company and will never use your airline again or recommend you to anyone else.
16 May 2026
Reply from BudgetAir.com.au
Hello Paul,
Thank you for sharing this feedback.
Support is provided by a dedicated team of real agents available via the phone number listed on our website, rather than AI bots, and previous call records show successful contact was made from your end as well.
Regarding the Refund Protect insurance, this service is managed under specific terms and conditions that outline how coverage applies to cancellations.
A phone call will be made within 24 hours to guide you through the exact steps needed to submit a claim and help get this resolved.
Easy checkout
Easy checkout. Some extra options offered for sale but didn't need anything so didn't buy.
24 June 2026
Reply from BudgetAir.com.au
We're glad to hear you found the checkout process easy! Thank you for your positive feedback; we appreciate you taking the time to share your experience.
Easy to find and select flights
Easy to find and select flights. Did have to go back in to get return flight as couldn’t find a way to do it after getting the outbound one.
21 June 2026
Reply from BudgetAir.com.au
We appreciate your feedback and are glad you found it easy to select flights. We're sorry you had difficulty booking your return flight simultaneously. We are always working to improve our booking process.
Easy to use site
21 June 2026
Reply from BudgetAir.com.au
We are so glad you found our site easy to use. We appreciate your positive feedback!
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