I seen reviews in regards to the refund or cancellation policys where people weren't happy. Fortunately for me nothing went wrong in my process for booking my flights. I don't need to cancel or refund... See more
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The process took around 10 minutes to be completed but no extra costs were added or anything wrong. Just the name and middle name were not separated in the flight tickets, same as my 2 last names.... See more
Company replied
Cheaper than all other platforms if you’re not selecting any extras or seats. Process was quick and easy
Company replied
Booking is smooth and easy. But to say the transactions are at owner's risk unless customers pay insurance is not good.
Company replied
Company details
Written by the company
BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.
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4.0
Great
13k reviews
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I've been trying for over 7 hours to…
I've been trying for over 7 hours to resolve an issue with changing the name on my ticket, which is incorrect, and neither chat nor phone has provided any help.
22 June 2026
Unprompted review
Reply from BudgetAir.com.au
Hello Valter,
Thank you for sharing this feedback. Having trouble getting through via chat or phone while trying to fix an incorrect name on a ticket is a difficult situation, and the time spent trying to resolve this is fully recognized.
The passport copy has been received safely, and the current status of the name correction is being checked with the system right away. Taking full ownership of this request ensures the details are reviewed properly.
An update with a clear explanation will be sent directly to your email inbox within 24 hours.
Kind regards,
Steve
BudgetAir
Reply from BudgetAir.com.au
We appreciate your kind words. We are glad our booking process was easy for you.
Reply from BudgetAir.com.au
We are glad you had a good booking experience with us.
The prices are very competative so that…
The prices are very competative so that is awesome, however it was extremely annoying to try and navigate how to check luggage. Now i have to go to the airline to correct the issue.
19 June 2026
Reply from BudgetAir.com.au
Hello Sheridan,
Thank you for your review! We are thrilled to hear that you found our prices to be highly competitive and awesome.
At the same time, we sincerely apologize for the frustration you experienced while trying to navigate the checked luggage options on our website. We always aim to make the booking process as smooth as possible, and we appreciate you pointing out where we can make our ancillary selections clearer.
Kind regards,
BudgetAir
Jhon.
Easy to negotiate and book.
18 June 2026
Reply from BudgetAir.com.au
We are pleased you found booking easy. Thank you for your positive feedback.
Terrible Service
I booked a Thai Airways flight from Bangkok to Bali for October 2026 through BudgetAir for $649. My booking was cancelled without my knowledge or authorisation, and I was issued a refund of just $63.
When I investigated, the live chat screenshots I was provided told the whole story: the cancellation was requested by someone who had no connection to my booking whatsoever. The booking number and flight details used to make the cancellation request, do not match my booking in any way. The cancellation was processed at 3:01am on a Saturday morning, a time at which I was asleep.
The customer service throughout this process has been dismissive and unhelpful. They have refused to explain how a cancellation so clearly unconnected to my booking could have been authorised maintaining that I have made the cancellation of my booking and have refunded 10% of my booking.
I have been left with no option but to dispute the charge through my bank.
I will not be using BudgetAir again and would strongly caution others against booking through this website.
15 June 2026
Unprompted review
Reply from BudgetAir.com.au
Dear Customer,
We're sorry to hear that you didn't have a smooth experience with us, but thank you for sharing it.
We would like to find a solution together with you, but we don't have the correct contact information to contact you.
Via Trustpilot we will send you a request (which you will receive by email) to share your details with us. Once we have received your information, we will contact you..
Kind regards,
BudgetAir
Jhon.
Reply from BudgetAir.com.au
We're delighted you found a great deal and appreciated our speed! Thank you for your wonderful feedback.
Booking process & price was good 👍
21 June 2026
Reply from BudgetAir.com.au
We are pleased you found our booking process and price satisfactory. Thank you for your feedback!
Reply from BudgetAir.com.au
We're glad you found booking easy! Thank you for your kind words.
Fast & easy booking process.
Competitive price. Easy booking process. E-ticket confirmation within 8 hrs.
21 June 2026
Reply from BudgetAir.com.au
We are so happy to hear you found our pricing competitive and the booking process easy. Thank you for your kind words!
Budget air was very quick in getting my…
Budget air was very quick in getting my tickets and very friendly.
21 June 2026
Reply from BudgetAir.com.au
We are so pleased you found our service quick and our team friendly. Thank you for your kind words!
Reply from BudgetAir.com.au
We are happy to hear your booking was simple. We appreciate your feedback.
Reply from BudgetAir.com.au
We're glad you enjoyed your experience.
Excellent service
Excellent service , how ever would like to say most of these airline platform prices change like the stock market.
20 June 2026
Reply from BudgetAir.com.au
We're so glad you had an excellent experience! We understand your concern about fluctuating prices and appreciate your feedback.
Bad experience and the customer service…
Bad experience and the customer service take 2 days to reply and they are not picking calls. Never again.
17 June 2026
Reply from BudgetAir.com.au
Hello Maria,
We're sorry to hear that you didn't have a smooth experience with us, but thank you for sharing it.
We look forward to finding a possible solution together with you. We'll attempt to reach you by phone first, followed by an email if we're unsuccessful.
Kind regards,
BudgetAir
Jhon.
It was an easy process & cheaper than…
It was an easy process & cheaper than other choices that we had.
Thank you
20 June 2026
Reply from BudgetAir.com.au
We're so glad the process was easy and affordable for you. Thank you for your kind words!
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