BudgetAir.lv Reviews 

I ordered a ticket which needs to be cancelled, as I only need to simply move my middle name to the first name field instead of last name.

I am e-mailing back and forth with customer support, which a new person is writing back to me each time. So it has been very confusing as I have not had contact with the same person more than once.

On top of this I will be charged 400 dkk as they tell me that they can not make this simple name change, I have to cancel my ticket and order a new one. There are no spelling errors in my name, It just needs to be moved from one field to another, it feels very unreasonable that I need to be charged such a high price to correct this.

Still not received my refund for a booking cancellation that Budgetair made without my approval. They said it would take 5-10 working days. It is now close to a month later, and a refund is still not to be seen. Would not recommend. Now I will have to do a charge back through my bank to try and get my money back.

This is a disgusting company and only crooks there

There are many bad travel agencies, but this is the worst ever. Scam and fraud. They cancelled in the last minute - but the info came from the air company, not Budgetair.se! They made themselves unavailable, sent out 6 remade booking confirmations, all completely wrong, new random dates too late, new transfer airport and new transfer country. They even deleted the passenger name on the booking confirmation, and instead put "regards" under "pasenger name". A joke. Only sent automatic mails, saying they could do nothing and referring to the air company, who obviously had referred to them. They gave a huge ton of extra work, investigation, time, effort. They should be banned from the market. All fake. For your own sake: Do not book via them.

Trouble free procedures. Got my e ticket almost immediately-Super

Awful company! Bought 4 tickets for a very good price, but after two months they canceled the booking, as the price was too low. Who does that?? Still waiting for my refund.
They would not even compromise.
Do not use the company!

AVOID! I have bought flight tickets via Budgetair.dk and wanted to add luggage afterwards. They dont have any contact number on the website, you can chat with a useless bot. The Budgetair bot sends you to the flight comapny to ask for adding luggage and the flight company hotline says you have to ask Budgetair to add the luggage / endless loop of frustration. Result? No luggage added and the flight is in few hours!!!!

FAKE COMPANY I CANT BELEVE I DIDENT CAME TO READ OTHER PEOPLES EXPERIENCE HERE BEFORE I DID MY BOOKING WORST COMPANY WORST SERVICE EVERYTHING ABOUT THEM SCAM SCAM SCAM

Quick, easy and cheap!

Hello! I'm from Ukraine. I am currently in Denmark. I was going to go to Ukraine to see my parents. I was looking for an inexpensive ticket for myself and my child. Found this airline. I booked tickets, paid, the money was withdrawn, but there were no tickets. Wrote a refund within 10 business days. But, alas. The airline is profiting at the expense of ordinary people. Nobody returned the money.

So,
I tried to place a booking for a certain date and everything seemed good with a decent price. I went through all their 5 steps, the last being payment. Everything thing was set up and I tried to push 'OK - accept' and nothing happened. I tried to redo the last step with paying but still the button didn't do anything. I tried to redo all the 5 steps and then all of the sudden it wen through. Not until after payment and me receiving my confirmation e-mail I noticed that the date had been CHANGED. That is the website seemed to cache all my information BUT the flight DATE. I assume that the reason it didn't go through the first time is that the tickets for the cheap price simply got sold.

Anyway, now with them placing an order for the wrong dates to the airline I contacted about the error. All they do was repeat that they the void the ticket for 400 dkk per person (which is more than twice the amount of the ticket). They then suggested I contacted the airline, which I did, and the airline said they couldn't change anything as the status of the booking is 'not ok' and that they can't even waive any fee as the ticket has not even been Issued yet!

I guess there's a first time to get so pissed that you'll write your first review. Congrats Budgetair, you won mine. If I saw these review first I would never, ever have booked through you. You taught me a valueable lesson.

These people are the worst. 0 customer support, they make it impossible for you to do anything. Have a massive issue and exactly 0 recourse to do anything but go f*** myself. Avoid at all costs.

This is a fake agency. There is no booking and they steal your money.

Takes zero responsibility on cancelled flights. They just just pass you on the airline and the airlines passes you on to Budgetair.se.
No compensation

- Horrible customer experience
- An unnecessary middle man to handle the flight changes
- No phone number to call, chat only
- Annoying chat bot that eventually leads you to an agent that don't give a crap
- Agents rerouting you to their "specialized scheduling team" instead of taking care of a simple matter themselves, which are suppose to get in touch with you VIA EMAIL...

They literally closed the chat on me twice in the middle of the conversation and had me request a new chat again

Avoid at all cost

Terrible experience lost £1345 on tickets I did not receive had to pay and rebook with another company for the same flights or lose my holiday. When I asked dispute team to help they tried to say I did not show up at the airport. Terrible experience and sales staff were every bit as bad totally conne DO NOT USE THIS COMPANY

I just had a cancelled flight by the flight company, so naturally I wanted to request a refund for the ticket that I purchased. But it seems impossible to contact these guys, all they have is some "robot" on the site that does not help you at all.

Hopefully I will be able to solve this via PayPal, but if you are reading this then do not buy tickets from this company. It is risky and if something goes wrong you will find it hard to reach them.

This kind of company should not be legal. 0/10

Terrible.

Prank price. Price was all the time of my reservation in anather valute. When I pay, they write next to price DKK. It was moste expencive ticket of all Aircompanies. Also, they dont answear on mail. And ai was write 5 minutes later, that I cansled my reservation. But without answear. First and last time, that I was buy ticket here. Never ever again. Now I will go on bank, that I put aplication on them, with all document I have.

Prices listed on e.g. skyscanner are click bait. Once you get to their homepage prices are higher. Avoid!

They don’t even deserve a 1-star rating! Refund hit the account after many, months and then they took it out again within a matter of hours £1700 - vanished….They are complete crooks. The Airline never even got paid by them. Looking into small claims court to try to claw the funds back. How they even remain in business astounds me!