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buendía Reviews 48,389

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Maria, Margarita and Ricardo were all amazing! They made our day trip too Sintra fabulous!

Rated 5 out of 5 stars

Buenia day trip to San Sebastian & the French Basque region..Brilliant idea for a trip although maybe best to go the busiest place( San Sebastian) first so you can get breakfast sight see & maybe sh... See more

Rated 5 out of 5 stars

I must express my gratitude for exceptional service provided by Buendia. It was exactly what we had hoped for. After our first visit to Bruges and Ghent, we returned to Luxembourg, and experien... See more

Company replied

Rated 5 out of 5 stars

It was a long day but varied and interesting. We nearly got lost in the fog at Covadonga Lakes but we saw some cows and met some interesting travelling companions. Ana was informative and made every... See more

Company details

  1. Travel agent
  2. Tour Agent
  3. Tour operator

About buendía

Written by the company

trustpilotcom

En Buendía sabemos que los mejores viajes son aquellos en los que vivimos experiencias únicas. Por ello, incorporamos cada día nuevas actividades y excursiones en diferentes destinos con el fin de facilitar el tiempo de ocio de nuestros clientes, haciendo que se preocupen únicamente de disfrutar de la experiencia.


Más de diez años marcando la diferencia

Nuestra empresa posee una trayectoria de más de 10 años en el sector y cuenta ya según nuestro índice de satisfacción con la confianza de un 1 millón de viajeros alrededor del mundo. Desde nuestros inicios, Buendía brinda las mejores experiencias: tours, actividades y excursiones propias basándonos en la excelencia de nuestros servicios. Para ello, contamos con autobuses y guías locales propios, que aseguran un trato inmejorable para todos nuestros clientes.


Excursiones · Free Tours · Experiencias · Entradas & Atracciones · Actividades deportivas

Te asesoramos en todo lo que necesites

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

48K reviews

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Rated 1 out of 5 stars

The driver of our bus today was driving…

The driver of our bus today was driving recklessly & not to the wet weather conditions he was endangering the lives of his passengers & we refused to get back on the bus & take the train home . This experience was very scary !

5 July 2024
Unprompted review
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Reply from buendía

Good Evening, Lorraine:

First of all, thank you for the time you wasted writing this comment. We are also sorry to hear, that due to the situation you suffered during the trip by bus. We can confirm you, that we are going to work on it, so this won´t happen anymore.

If you need anything else just let us know.

Kind regards,
Buendia Team.

Rated 1 out of 5 stars

Never using this company, and don't recommend

So I booked a "Douro Pinhao and Lamego Tour with Cruise and Wine Tasting" with this company and meeting time was 8:00 am at S.Bento, 4000-069 Porto, Portugal. Once i arrive at the meeting point they sent a message saying it's cancelled 13 minutes before the meeting time. There was no apologies on the cancellation and apologies upon such a late notice. Because of this, the plans i made for that day was no use and was a waste, wasting my money to book another tour, time, and vacation. They didn't have any policy upon this to make it right instead they just said talk to someone else, which is unprofessional.

20 June 2024
Unprompted review
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Reply from buendía

Good morning, Jae:

First of all, thank you for the time you wasted writing this comment.

We are very sorry that, due to not reaching the minimum number of participants required to carry out the activity, you were not able to enjoy it.We can confirm you, that we are going to work on it, so this won´t happen anymore.

If you need anything else just let us know.

Kind regards,
Buendia Team.

Rated 1 out of 5 stars

Changed our tour and lied to us.

We had a tour booked via Get Your Guide with Buendia Tours. The day before they messaged us very blasé to say we had to join the group coming from Lisbon by coach so the meeting time and place had to change - No problem. The tour was in 2 parts so I asked outright if the itinerary was the same and it was both parts. They 100% confirmed it was. On the day the itinerary was not the same and was only one part. It was out of the guides hands but Buendia tours had clearly lied. We complained at the time and after followed it up with the office. Eventually after a number of emails we were given an insignificant partial refund but neither Buendia Tours or Get Your Guide cared that we had been lied to and let down. Our time was limited as we were touring. We had an itinerary and had chosen specific tours to give a complete visit to that area. We had no further opportunity to fit in the omitted part - very disappointed with Buendia and Get Your Guide for their lack of support.

20 June 2024
Unprompted review
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Reply from buendía

Good afternoon,

First of all, we want to thank you for your time to wrote us down this comment.

We want to apologize for the situation you have lived the day of the activity. You must know that sometimes the company have to make changes although they don´t want to. We can confirm you that we work daily to make sure this won´t happen again.

If you need anything else just let us know.

Kind regards,
Buendía Team

Rated 5 out of 5 stars

Great

It was a great trip, one day tour from Amsterdam to Bruges. Everything was wonderful. Our driver José and pur guide Blanca were the gratest. I fully recommend anyone to go on this tour.

24 June 2024
Rated 5 out of 5 stars

Excellent Guide, great experience on the tour

Guide Flavia takes care of both the spanish and english group. She cared that the windy road to Cadaques will be hard for some passengers who are prone to car sickness.
She alao went out of her way help us with our own transportation options as we planned to go back to Girona after the trip. She found a last bus out of Cadaques and last train out of Figueras for us.

Thank you! Very much appreciated!

18 June 2024
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Reply from buendía

Good morning, Ellen:

Thank you for taking the time to evaluate your experience, as well as the trust you have placed in Buendía to carry out your activity.

We are glad to know that the Day Trip To Gerona, Figueres and Cadaqués from Barcelona has met your expectations and the positive assessment of the work of our guide Flavia.

We hope to see you again in your next destination and we are at your disposal.

Best regards,

Buendia Team.

Rated 5 out of 5 stars

Truly a perfect day

Truly a perfect day! Domingos was incredible and I couldn’t have asked for a better guide! Our group of 30 couldn’t stop talking about how great the day was.

11 June 2024
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Reply from buendía

Good morning, Richard:

Thank you for taking the time to evaluate your experience, as well as the trust you have placed in Buendía to carry out your activity.

We are glad to know that the tour of Quinta da Regaleira and Pena Palace has met your expectations and the positive assessment of the work of our guide.

We hope to see you again in your next destination and we are at your disposal.

Best regards,

Buendia Team

Rated 5 out of 5 stars

Everything was very well organized and…

Everything was very well organized and beautifull

8 June 2024
buendía logo

Reply from buendía

Good afternoon, Wieke:

Thank you for taking the time to evaluate your experience, as well as the trust you have placed in Buendía to carry out your activity.

We are glad to know that the Day Trip to Lakes of Covadonga, Cangas de Onís and Asturian coast has met your expectations and the positive assessment of the work of our guide.

We hope to see you again in your next destination and we are at your disposal.

Best regards,

Buendia Team

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