buildasoil.com Reviews 

97
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, often noting significant results and organic ingredients. Many highlight the exceptional customer service and knowledgeable staff who provide thorough support. Reviewers appreciate the team's willingness to educate and guide them, making their growing experiences successful. People frequently commend the team for their extensive knowledge and passion, going above and beyond to offer advice and help. The company's dedication to clean, organic products and expert guidance ensures a top-notch experience for consumers.

What people talk about most

Product

Consumers find the products to be highly effective, with many reporting noticeable and phenomenal results in... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their knowledge, helpfulness, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team's understanding,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been buying Buildasoil products for 2 years and very happy with products and shipping. Noticeable results in various gardening spaces and plants. What really prompted my review is the thorough... See more

Rated 5 out of 5 stars

The amount of knowledge the staff holds, educational material available to the public, free phone/live chats, etc. It's beyond anything a competitor website offers. The amount of transparency they of... See more

Rated 5 out of 5 stars

I reached out to Build A Soil after struggling trying to find the answer online. Dave was so helpful. He looked into what I wanted to do and gave me some advice and ideas to get me there. Even wh... See more

Rated 5 out of 5 stars

Some of the best products on the market for your babies..not only that absolutely the best customer support and service in the business..if you have any questions or problems they're on it. They have... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

97 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(97)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What an amazing staff

What an amazing staff. Not only great product but an amazing staff as well. Customer service is spectacular. I may be only a yesr into growing but with this product it gives me the edge I need to make my product more professional grade.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Craft Blend&BAF TD

After watching BAS product videos I was literally intrigued. After hearing J.S. specifically say “phenomenal results” and after seeing for myself explosive growth , WOW!
Thanks for the support!

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Some of the best products on the market…

Some of the best products on the market for your babies..not only that absolutely the best customer support and service in the business..if you have any questions or problems they're on it. They have years of experience in growing cannabis and will take you step by step to insure great success.. do yourself a favor and become a bas customer you won't regret it!!

10 October 2025
Unprompted review
Rated 1 out of 5 stars

Build a soil untrustworthy?

My last run was destroyed because build a soil sold me a bag of soil infested with weed eating worms. If that's not bad enough now every attempt to contact and resolve this issue has been met with silence on their end. Avoid these clowns use bioall it's just as good without the BS.

19 August 2025
Unprompted review
Rated 5 out of 5 stars

5-Star Service from Dave Hughes

David Hughes and Zach Branson are two of the best employees that Build A Soil could ask for. They are always prompt, and their answers and solutions are always 5-Stars!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Solid Folks

They know what they’re doing AND are good at it. Keep it up!

Had a part end up defective, they made it right in lightning quick time. True.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Reach out to Build A Soil, you won’t be disappointed

I reached out to Build A Soil after struggling trying to find the answer online. Dave was so helpful. He looked into what I wanted to do and gave me some advice and ideas to get me there. Even when I asked about using local resources because shipping would be expensive, he sourced other locally available quality materials for me. That’s going above and beyond. Truly caring for customers is what Build A Soil is all about. Watch the videos online where they teach you how to grow organically. Jeremy does great work and shows techniques no one else does. Thank you for everything.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond

The amount of knowledge the staff holds, educational material available to the public, free phone/live chats, etc. It's beyond anything a competitor website offers. The amount of transparency they off with their products is more meaningful and helpful than I would say anything else. They have quality, top notch, organic ingredients, recipes and staff available to help people succeed. I will be using Build-A-Soil as my new go to for anything garden related.

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I am very pleased with the service I have received from the BUILD A SOIL TEAM! They are doing a great job of keeping me updated on the progression of my order. I would give them 10 stars if it was possible.
I will be placing another large order from them in the next couple of months. I’ll be restarting growing my medicine after a 2 year break. I noticed the competitors I was using before is possibly going out of business or has drastically reduced their product availability.

29 August 2025
Unprompted review
Rated 5 out of 5 stars

BuildASoil has amazing services, from customer to product support.

Buildasoil was recommended to me after watching my neighbor grow a few rounds of Hydro grows and decided that was not the route I wanted to take.

TL;DR/A quick note: I mess up on pretty much every order. I have OCD and head trauma so everytime I forget or mess up an order, they’ve always been willing to help and that makes them a 15/10 in my books. Their customer service is great, price is a little higher than competitors but worth it and justifiable.

All in all, there is nothing bad to say about BAS, they do have a bit higher prices than their competitors but as long as Jeremy and the BAS team continue to put out unbiased (to the best of their ability from the sponsors) reviews and guides, I see no reason to shop elsewhere and can justify the extra amount with the customer service and flexibility.

Beyond that they have a channel for homestead/regenerative farming practices and I have found that helpful to find connections with family & friends who garden, but not for cannabis.

I would highly recommend this company after ~5 months of purchases and working on finishing up my first practice round in pots before moving to a 4x4 bed, all sourced from BAS.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Great product but clearly they are too…

Great product but clearly they are too high! Messed up my order twice, than when its supposed to be shipped I get the email take time off work and guess what they only sent 1 of my items im waiting on a total of 5..

So since my order I've spent more thim waiting on orders calling build a soil to get the order fixed not once but twice. First time was my fault. Than taking a day off work to pick up half my order? Get it together guys. And if your gonna charge lage amounts of money to ship your high end product that get a shipping company that can actually get the job done. Sadly im probably done with build a soil before I even really started

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Done With BAS

Been a customer for years. Won't ever spend a dime with them again. Jeremy you can blame Zach and his lack of customer service for this. Also thank you for the russet mites. They've been a great addition to my garden. (not predator mites which seems to be their standard cop out)

Don't tell me something is not possible when I see it with my own eyes.

12 September 2024
Unprompted review
buildasoil.com logo

Reply from buildasoil.com

Hey I saw your email this morning and personally followed up via text and email. So sorry you weren't happy with the support. Although we strive to communicate effectively with every interaction we aren't perfect. I reached out so that I could personally help. I'm confident if you reach out to my cell I sent over we will figure this all out.

Rated 5 out of 5 stars

Everything is legit with these guys

Everything is legit with these guys. I grow multiple ways but for my organic grow.

I'm definitely like one of the few people that are not just about money. Their products are pricey but quality. They're not trying to push anything except how to grow correctly.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Client for life

Visited the store on a saturday and Dave was extremely helpful with all my questions. Came back on Tuesday and Gabe actually showed me the manufacturing process. Extremely transparent company, and I am happy to say I am currently in the process of switching to the Build a soil way. thanks

30 July 2024
Unprompted review
buildasoil.com logo

Reply from buildasoil.com

Thank you so much for sharing! This makes me smile from ear to ear. The team here is just next level and finding out that things like this happen without my involvement is like a proud dad moment. This is just epic. Thank you so much for sharing this

Rated 5 out of 5 stars

Problems happen....but BaS makes it…

Problems happen....but BaS makes it right. I have ordered for a couple years now with no issues. Until recently, I had ordered a few things and 2 of the items were not shipped. After a few emails and phones calls (my fault, didnt see the email come in) Zach had me send proof of the shipment. After which he promptly shipped out the missing items.

As for the quality of their soil and CoWoCo....don't let the beneficial bugs scare you away....it's living soil, not promix.

14 May 2024
Unprompted review
buildasoil.com logo

Reply from buildasoil.com

Thanks Dan! Appreciate the honest review. It's easy when things go right. We aim to stand out when something goes wrong. We are here to help and your trust means everything

Rated 5 out of 5 stars

Great company with great values!!

Great company with great values!!! I only use their products in my garden and have had amazing success. Their customer service is honestly better than any other business on the planet. Incredible company doing exceptional things. Always growing to be better and helping others be better with them!!! Highly recommend!!!

17 August 2023
Unprompted review

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