Builderscrack.co.nz Reviews 

726
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the platform user-friendly and efficient for connecting with verified tradespeople, saving them time and hassle in finding suitable professionals for various jobs. Many appreciate the ease of navigating the website and the quick responses from tradespeople, often leading to jobs being underway within a week. The service is highly praised for its ability to provide access to a pool of skilled and professional tradespeople, making it a go-to for both small and large projects. However, some customers reported issues with the platform's process, finding it confusing for first-time users or experiencing unreliability from some listed sole traders who did not follow through with quotes or appointments. A few reviewers also expressed dissatisfaction with the company's handling of disputes or concerns, feeling that the platform sometimes protects tradespeople over homeowners, or that their token system needs improvement.

What people talk about most

Service

Customers had positive experiences with service, often praising the speed and efficiency of finding... See more

User experience

People report positive experiences with user experience, consistently describing the platform as... See more

Website

Users describe positive interactions with the website, finding it easy to sign up, navigate, and use for... See more

Staff

Customers consistently note positive experiences with staff, highlighting the promptness, professionalism,... See more

Customer communications

Reviewers highlight positive aspects of contact, noting that it provides a headstart in finding tradespeople... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Using the Buildercrack platform was so helpful and such a breeze! Not sure how we would have found a tradie for our small job otherwise. The platform is user friendly, and we felt safe being able to c... See more

Rated 5 out of 5 stars

What a great way to get a job done! Ours was a small job, but Builderscrack arranged for three builders to compete for it. The one we selected was excellent, and we wouldn't have found him without the... See more

Rated 5 out of 5 stars

I had one tradie come out to look at my job but the quote was so high, I thought I better get a few more, but after 3 other tradies saying they were all busy or unavailable, went back to BC (have used... See more

Rated 5 out of 5 stars

This is our fourth time using Builders crack for the updating of our new home and we can’t praise the applicants higher! Highly professional and diligent, any further work we want done we will be goin... See more


Company details

  1. Business Networking Company
  2. Carpenter
  3. Deck Builder
  4. Electrician
  5. Plumber

Written by the company

Builderscrack.co.nz is a New Zealand-based website that provides an internet marketplace where homeowners may post jobs, and where builders and tradespeople can chase jobs, provide quotes and win work.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

726 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(726)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great platform for finding and…

Great platform for finding and appointing experienced trades people.
Especially handy as I was out of town

Easy to use, low effort/admin

Will definitely use again

6 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick

Quick. Easy effective.
Will definitely be using again

13 December 2025
Unprompted review
Rated 3 out of 5 stars

No Tokens, Still Charged

Builderscrack works, but the token overage system needs fixing.
When my tokens ran out, the platform still allowed a connection and I was automatically charged an overage, even though the job didn’t lead to any real engagement or chance to quote.

Contractors don’t really have control once the system processes the connection. Connections should stop when tokens are exhausted unless the contractor clearly opts in to an overage. That would improve transparency and prevent unexpected charges.

Sharing this as constructive feedback a small system change would make a big difference.

13 December 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Eugenio, thanks for the constructive feedback. Overage is there as a last resort, so you're not prevented from connecting with a homeowner if your balance is low, but we hear that an opt-in would make a big difference for you. We’ve made changes to this in the past and are actively looking at how we can improve this part of the process. I’ve passed your comments straight to the product team. Cheers, Rach @ BC.

Rated 3 out of 5 stars

Builderscrack is a lottery with odds against the homeowner My experience using Buildercrack was…

My experience using Buildercrack three times now for 3 separate projects is many of listed sole trader trades are unreliable time wasters who don't turn up for meeting or don't follow thru with quotes. I found 50-60% of those that visit site don't reply or follow up, full of excuses, car crash, wife in hospital etc
Other issue lot of replies to work ads are from 'tradies' that when question have no experience or trade background, just hoping to BS getting work from inexperienced customer.

9 August 2025
Unprompted review
Builderscrack.co.nz logo

Reply from Builderscrack.co.nz

Hi Stewart, thanks for your feedback, I've just requested your details via Trustpilot so we can find your account and take a look at the tradies you might have connected with. It's useful for us to know so we can make a note and also check if they're operating in line with our Code of Conduct. Cheers, Rach @ BC

Update: Hi Stewart, we haven’t heard back from you via Trustpilot and haven’t been able to find an account linked to these experiences. If you're serious about helping improve things, we’re here and keen to look into specific details. Cheers, Rach @ BC.

Rated 5 out of 5 stars

How to get a great tradie

What a great way to get a job done! Ours was a small job, but Builderscrack arranged for three builders to compete for it. The one we selected was excellent, and we wouldn't have found him without their help. The system is straightforward and easy to navigate, and ensures you get a good match with a suitable tradesperson. There are a few other little tasks that need doing around our place, and it's a sure bet we'll be calling on Builderscrack for their assistance.

26 November 2025
Unprompted review
Rated 4 out of 5 stars

The single woman's renovation assistant

As a single woman doing a full home renovation I had no clue where to get the people I needed for all the work I had. BUILDERS CRACK got the ball rolling with the best electrician Zack at Power Pulse Electrical.who then connected me to the best plumber Marcus from Upbeat Plumbing.

6 October 2025
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. Was connected with an affordable competent tradesman who completed the job well. Will defiantly use again.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

So easy

So easy, saved ringing round, the tradespeople who contacted me, wanted to do the job. So many people say they will give you a quote and you never hear from them again.

16 September 2025
Unprompted review
Rated 4 out of 5 stars

Very satisfied

Very satisfied. Got an quick response for an akward job with a small, difficult ti isolate, contractor/tradesman base.
Site was not quite intuitive for a first-time user - some things like accepting quote not explained well.

17 November 2025
Unprompted review

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