Minibricks Reviews 

481
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently highlight that the building blocks are of exceptional quality, offering exceptionally clear instructions and thoroughly enjoyable, highly detailed car designs. Many people also appreciate the wide variety of iconic vehicle models available to choose from, making the entire assembly process fun. However, some customers also noted significant delivery delays with their orders and a complete lack of timely shipping updates or tracking information. Reviewers additionally reported very poor customer service experiences, mentioning that support requests and emails frequently went completely unanswered for multiple weeks.

What people talk about most

Product

People report ambiguous experiences with product, as many consumers praise the exceptional brick quality,... See more

Order

Clients share negative opinions on order, highlighting severe delays and a lack of fulfillment weeks after... See more

Delivery service

Reviewers highlight negative aspects of delivery service, noting that shipments take weeks or months to... See more

Response time

Customers had negative experiences with response time, frequently reporting weeks of waiting and ignored... See more

Customer service

Consumers find customer service to be extremely frustrating, frequently highlighting a lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The shipment has still not arrived, however it has been almost two weeks since i have ordered it.

Company replied

Rated 3 out of 5 stars

No instruction book only a barcode. Very very slow delivery. However enjoyable

Company replied

Rated 4 out of 5 stars

Car looks amazing ,everything was complete and easy to follow! Delivery took a little long, the tracking system is weird to follow (didnt update that much)and the box was almost destroyed but overall... See more

Company replied

Rated 4 out of 5 stars

Ive ordered 2 sets before this one, 1 was perfect, the other one had a missing piece but solved with a 1x1 flat smooth tile but thats not the problem, I love the looks of those but ive ordered on t... See more

Company replied


Company details

  1. Toy shop

Written by the company

At Minibricks®, we turn bricks into dream cars! Explore our premium building sets, designed to bring iconic vehicles and creative designs to life with unmatched precision and quality. Whether you're building a legendary sports car or a custom creation, our kits offer a seamless and fun experience for builders of all ages. Join thousands of happy customers who trust Minibricks® for their ultimate building adventures. Have questions or need support? Contact us at info@buildminibricks.com. Start building your dream car today and experience the joy of turning imagination into reality!


Contact info

3.3

Average

TrustScore 3.5 out of 5

481 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(481)

203 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing selection of cars and a great…

Amazing selection of cars and a great building experience. I want to collect lots of these and put them on shelves.

27 August 2025
Unprompted review
Minibricks logo

Reply from Minibricks

That's awesome to hear! 🙌 Can’t wait to see your shelf full of builds.

Rated 5 out of 5 stars

Nice builds and cheap price keeps you…

Nice builds and cheap price keeps you coming back

26 August 2025
Unprompted review
Minibricks logo

Reply from Minibricks

Thank you so much for your kind words! We're really glad you enjoy our builds and prices. If you share your finished model on Instagram and tag @minibrickscommunity, we'll be happy to showcase it in our stories!

Rated 5 out of 5 stars

Great products and great kits

Great products and great kits! These makes greats gifts!

14 August 2025
Unprompted review
Minibricks logo

Reply from Minibricks

Thank you so much for your lovely feedback! We're happy to hear you enjoy our products and kits. We'd love to see your finished build — share it on Instagram and tag @minibrickscommunity so we can showcase it in our stories!

Rated 5 out of 5 stars

Great brand

13 August 2025
Unprompted review
Minibricks logo

Reply from Minibricks

Thank you for your kind words! We're so glad you had a great experience with Minibricks®. If you share your finished build on Instagram and tag @minibrickscommunity, we'll be happy to feature it in our stories!

Rated 5 out of 5 stars

Worth every cent

Bought 3 sets from and loved putting them together and awesome products!!

26 August 2025
Unprompted review
Minibricks logo

Reply from Minibricks

Thank you so much for your amazing review! We're thrilled you enjoyed building your sets. Share your finished models on Instagram and tag @minibrickscommunity — we'd love to feature them in our stories!

Rated 4 out of 5 stars

Nice models instructions not great

Nice models instructions not great

26 August 2025
Unprompted review
Minibricks logo

Reply from Minibricks

Thank you for your feedback! We're glad you like the models and we're sorry to hear the instructions weren't as clear as expected. Please feel free to reach out to us at info@minibricks.com so we can assist you further.

Rated 5 out of 5 stars

Amazing

I've made more than one purchase and very happy each time, the process is quick and easy and the packages arrived in sufficient time. 10/10 experience building these, always a bit sad when it's all built!

26 August 2025
Unprompted review
Minibricks logo

Reply from Minibricks

Thank you so much for your amazing review! We're really happy to hear you've enjoyed the whole experience each time. We'd love to see your finished builds — share them on Instagram and tag @minibrickscommunity so we can feature them in our stories!

Rated 4 out of 5 stars

Better than Lego

Details good, delivery time good, Look good

14 August 2025
Unprompted review
Minibricks logo

Reply from Minibricks

Thank you so much for your great feedback! We're really glad you enjoyed the details and delivery. We'd love to see your finished build — share it on Instagram and tag @minibrickscommunity so we can feature it in our stories!

Rated 1 out of 5 stars

Missing instructions and one piece of car

Saw someone I knew get a minibricks sets which for them was absolutely fine so I figured I’d order myself the Audi RS6 ABT which was a huge mistake from the beginning shipping comes from china and takes 2-3 weeks to arrive depending on where you live, opened the package once it arrived to find that I was missing the build instructions so I emailed their support which was relatively fast (within 3 days of my first email) at getting me the missing QR code to scan to start the build. Started the build got halfway through and it starts to look real good but then I start looking for a flat 2x4 piece which I couldn’t find until I realised that the piece I was looking for was melted so I emailed support for a replacement part and they say their replacement policy is 14 days after ordering but like I said it took 2-3 weeks to arrive so they said I may have to pay for the piece in the end I didn’t and they said I’ll receive an update once the relevant team reviews my missing piece claim and ships it out. It’s now been about 2-3 weeks since I made the first missing piece email which they responded to the first few and now they’re ignoring any other email I sent. Disgusting behaviour from this company and from what I know it’s not their first time ignoring customers until they leave a review affecting their companies reputation.

16 July 2025
Unprompted review
Minibricks logo

Reply from Minibricks

We are truly sorry to hear about the difficulties you experienced and understand how disappointing this must have been for you. This is not the standard we aim to provide, and we take your feedback very seriously. Please reach out to us again at info@minibricks.com with your order details so our team can personally review your case and ensure you receive the missing piece as quickly as possible.

Rated 1 out of 5 stars

AVOID THESE SCAMMERS

I cannot believe that you have the face to answer my comment just now after neglecting me via email.
Your service is trash and as I stated in my email I WANT TO CANCEL THE ITEM YOU WERE UNABLE TO SEND FOR MORE THAN A MONTH. Please have some decency and refund me.

6 August 2025
Minibricks logo

Reply from Minibricks

Hello Joel,

We’d like to inform you that the Volkswagen Golf GTI MK2 was not included in your recent shipment, as it is currently out of stock. The rest of the products from your order have already been shipped.

The Volkswagen Golf GTI MK2 will be restocked this week and shipped to you as soon as it becomes available.

We sincerely apologize for the inconvenience and appreciate your patience.

Best regards,

Rated 1 out of 5 stars

I cancelled my order within 10 minutes…

I cancelled my order within 10 minutes of purchasing it. Their policy clearly states that cancellation is allowed within 24 hours and before the order is shipped. I received an automated acknowledgment of my cancellation message right away, however the next morning I got a notification that my order has been shipped. Since then I have sent multiple requests but I keep getting automated responses. My cancellation request is well within their policy limit, and their handling of the issue has been terrible. I have been pushing for a speedy resolution as I do not want the order to go further along the shipping process, however I am still yet to hear from anyone but their virtual assistant.

Update on 5th August: The team has reached out today and confirmed that my order has been cancelled.

4 August 2025
Unprompted review
Minibricks logo

Reply from Minibricks

We truly regret the frustration this situation caused and understand how important it was for you to have your cancellation handled quickly. We're glad to hear our team reached out and confirmed the cancellation, but we take your feedback seriously and will use it to improve our response times and communication. If you have any further concerns, please don't hesitate to contact us at info@minibricks.com so we can assist you directly.

Rated 5 out of 5 stars

Customer service

I haven’t placed my order yet, but I had to leave a review because the customer service has already been amazing! They’ve been super quick to respond and incredibly helpful with all my questions. It’s rare to find such responsive and friendly support—definitely a great first impression! Can’t wait to place my order.

5 July 2025
Unprompted review
Minibricks logo

Reply from Minibricks

Thank you so much for your kind words! We're thrilled to hear you enjoyed your experience with us. If you've already built your model, don't forget to share a story on Instagram and tag us at @minibrickscommunity — we'll feature your set to inspire over 100,000 collectors+ worldwide!

Rated 5 out of 5 stars

Really good looking car and easy to set…

Really good looking car and easy to set up.
A very good add on my shelf, 10/10.

10 October 2024
Unprompted review
Minibricks logo

Reply from Minibricks

Thank you so much for your kind words! We're thrilled to hear you enjoyed your experience with us. If you've already built your model, don't forget to share a story on Instagram and tag us at @minibrickscommunity — we'll feature your set to inspire over 100,000 collectors+ worldwide!

Rated 2 out of 5 stars

Love the idea but very poor design and quality

My partner bought me an MX5 model for my birthday which I was so pleased with, until I started trying to build it. The instructions aren’t great and the blocks don’t hold together well at all. Every time I tried to push them together another part of the build came flying off. I’ve built many things like this in the past and never had any issues, however I have spent many hours trying to put this together, just for it to fall apart again when I’m nearly done. The idea and detail is really cool but it just doesn’t work and ends up with an extremely frustrating experience. I also had a piece missing which doesn’t help. Sadly I won’t be buying another one.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

Missing pieces and not connecting well

I ordered 2 cars from them and both were super hard to build. Lots of pieces were missing in both orders, the pieces did not connect well at all. The slight amount of strength to connect makes it fall apart or break and the instructions are super hard to read as it’s a one big page with small images that you sometimes can’t tell where the piece goes. It’s quite a shame as this was supposed to be a gift for my partner and I ended up having to build them. Love the idea of this company but they need to work on the quality of their product and the measurements. I would not buy again and stick to the known brands out there.

22 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing details in the models easy to…

Amazing details in the models easy to follow instructions had alot of fun building aswel

14 June 2025
Unprompted review
Minibricks logo

Reply from Minibricks

Thank you so much for your amazing feedback! We're thrilled to hear that you enjoyed your experience with Minibricks®. Your support and creativity inspire us every day. Don’t forget to tag us on Instagram @minibrickscommunity to share your builds—we’d love to feature your creations for our community to admire. Happy building!

Rated 5 out of 5 stars

Fantastic cars and great quality of…

Fantastic cars and great quality of components - they are a true styling addition in our apartment and I do love the Porsches specifically

1 May 2025
Unprompted review
Minibricks logo

Reply from Minibricks

Thank you so much for your amazing feedback! We're thrilled to hear that you enjoyed your experience with Minibricks®. Your support and creativity inspire us every day. Don’t forget to tag us on Instagram @minibrickscommunity to share your builds—we’d love to feature your creations for our community to admire. Happy building!

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