Minibricks Reviews 

The product itself is of good quality, however I would almost say it is not worth the effort of buying as the brand itself is difficult to get into touch with. It took one and a half months for my product to ship - and in that time, I received absolutely no update or communication about shipping delays. I sent them an email after 3 weeks asking what was going on, and I heard back from an ai robot that was absolutely useless, so I requested to speak with a human - I never heard back from them.

When the product did finally arrive (after two months and no communication), it did not include instructions. I sent them two emails requesting instructions and I am still yet to hear back from them (and most likely never will). I had to get in touch with people on tiktok who were having the same issue (which had to be at least 60+). I was able to receive instructions from someone else on tiktok (who was also sent their product without instructions and had to continuously email for them). As a consumer, we shouldn't have to be emailing a company relentlessly in order to hear back from them.

I am usually extremely lenient with brands and giving them the benefit of the doubt when it comes to their response times as I understand it can get very busy and difficult to keep up with customer emails, but this was just inexcusable customer service - mostly because I know it is not just me who has had issues, this is common practice for the brand.

Garbage company! 20 emails emails back and forth, way ahead of time before shipping, clearly am requesting a refund and yet they won’t refund you AND STOP RESPONDING !!!!!!!!!
They message you back until you ask for a refund, then they ignore the emails.
Also it’s funny how you almost immediately respond to the reviews left but after a month or more won’t answer a single email asking for refund ! I never even got a response to my refund status email from December of last year. 2 months has gone by and you never emailed back since asking for a refund…FAIL!!
AVOID! DON’T BUY!

And of course they will immediately respond to this review minimising accountability/blame for their poor customer service. Nothing is their fault especially when it is. Lame!

Ask for a refund when I was told my order was not fulfilled. I ordered another set to be delivered to gift recipient address. Got no response from customer service asking for refund twice. Had to open a case on PayPal. Then I got a not the package was sent. The order should have been cancelled and refunded as I ask. Poor customer service. Greedy policies by the company to avoid refund even though package was not fulfilled and even after I mentioned a new purchase was made. Greedy company policy.

The didn’t package the instructions in my last order and I ordered before and they didn’t send it so a Christmas present was missing and the answer I got when I contacted them was that it wasn’t their fault it was mine and they will send it out they forgot secondly they didn’t package a piece in which I need to build the car so now I need to go to LEGO and buy it. I don’t recommend this company as it’s absolute shambles and you might as well talk to a brick wall. Yes it’s cheap but with LEGO your never missing anything and they actually send your package with all the bits

I am typically a very patient and understanding person. This order made me pull my hair out. According to their website, orders ship in 1-2 days. Because I shopped around the holidays i figured shipping times would be extended. I ordered on 11/28 and the package didn't ship until 12/11 after I sent multiple emails asking for updates.

Once the packages shipped I followed the tracking and once they hit the USPS distribution center it sat there on hold. It sat in the center from 12/21 on a "delay" when I called USPS to figure out what was going on, they said they hadn't received payment for the shipment, therefore it was held ( no I could not pay for it myself, i tried). Then on 1/7 i got an email from USPS stating that " The package associated with this tracking number was found to bear counterfeit postage" and my package was now lost to the USPS. Many emails to the only email address on their website went unanswered. Even their virtual AI assistant stopped emailing back, leading me to believe they blocked my email.

Do not buy from this company unless you are ready for headaches and wasted money.

Order 66884 in case anyone at Minibricks was wondering.

UPDATE: My package has been seized by USPS due to fraudulent postage on the package and I will never receive the package now. Which also means even if they have shipped your package to the states, it wont make it past the first distribution center. Which seems wild to me. They sent the order all the way from China for it only to get help up 5 hours away from my house because they cant pay the postage fee. It also blows my mind that they rely on shitty AI bot to respond to emails and reviews and they have the audacity to send an email saying "new product available". Seems like something happened in November and the whole company went down the toilet.

Do better.

I ordered what I wanted a month before Christmas. I started to get worried as I hadn’t received anything yet and it was over a week and a half to Chrissy. Two days before Christmas I finally got a response saying they were overloaded in orders. I emailed again and it’s taken them another 2weeks to reply. Poor customer service, very quick to take your money and a greedy. If they don’t have enough stock available then they should not keep taking people’s money. Trying to find Christmas presents a day before Christmas is ridiculous and my children were very disappointed in not getting the items they had their heart set on because they actually ordered it themselves on the mini bricks website. Would never order through them again and I would suggest other people shouldn’t considering that their supply does not cope with the demand and again they should not be taking people’s money if they cannot give people the products they’re wanting in a timely manner

Order confirmed on December 17th. Three weeks later, the order has still not been dispatched.

Customer support confirmed by email that the order is unfulfilled, has no tracking, and has not yet been shipped, despite the website stating delivery times of 6–9 business days for Spain.

The only explanation given is “high demand,” with no clear shipping date provided. Cancellation was refused because more than 24 hours had passed, even though the product has not been sent.

At this point, there is no delivery timeline and no visibility. Buyers should be aware of the risk of long delays with no tracking or concrete updates.

I wish I could give this 0 stars. Ordered on the 15th December 2025, order has still not been dispatched 3 weeks later, there has been one email from the virtual assistant apologising for the delay after I requested an update on the ETA given the busy Christmas period (which is understandable) but this is becoming a bit of a joke now. Not sure I’d buy again or recommend.

EDIT: When will this be delivered? The reply doesn’t even give a solution just a copied and pasted message from every other negative customer review.

I placed an order on 12/8 (scheduled to arrive over 2 weeks before Christmas) and my package never showed up, let alone left the original carrier. The tracking company minibricks uses, almost looks like fraud with the suspicious website it takes you to (displays late or inaccurate tracking information). I have attempted to make contact with representatives within the company and have yet to hear back. At this point, I am having to dispute this purchase with my credit card company.

Haven’t received my order after 1 month.
Customer support is an AI.

Would not order again.

SCAM company — they failed to deliver the product for three weeks and then completely stopped responding to emails.

The minibricks customer service is terrible. I understand using the ai bot for filtering requests but when it states it will forward my request to a real person waiting 15+ days for a reply is insane. I’m almost starting to wonder if I’ve been scammed. They won’t communicate anything at all, if anything a email stating a delay in shipping would be greatly appreciated but the complete lack of communication has completely turned me off. If and i mean IF i receive my sets, which i don’t expect to ever given how it’s going so far, i might be able to give a better review but at this moment, my hopes aren’t high….. I REALLY JUST FEEL SCAMMED and usually if you feel scammed its because you have been scammed

DO NOT WASTE YOUR MONEY, HORRIBE EXPERIENCE AFTER 6 WEEKS DELAY M I RECEIVED MERCHANDISE WITHOUT ASSEMBLY INSTRUCTUONS. CUSTOMER SERVICE CONTACT IS ONLY THRU EMAILS WITH SCRIPTED RESPONSES. SITTING HERE WITHOUT INSTRCUTIONS WHICH ARE A SIMPLE PDF THEY COULD SEND. NOT WORTH THE HEADACHE. COPIES OF ALL EMAILS AND SENDING TO MY CC COMPANY FOR FULL REFUND, BECAUSE GOOD LUCK TRYING TO SEND ANYTHING BACK FOR REFUND.

The SHITIEST company I’ve dealt with
I never got my item and a lot of ignored emails. They stop responding when you ask for a refund. it's SCAM

Wow. Terrible from start to finish. I saw Christmas ads on Instagram. I ordered in the first week of December and my order didn't arrive. I sent information requests to customer service when weeks had gone by without my order shipping. I finally requested to cancel the order, since I had to find different gifts. That request was ignored, and it's shipping now in January. I don't need gifts in January. I would never order from this company again. Very unprofessional. So much advertising for the holidays when they had no ability to deliver by Christmas.

Got the Porsche set as a gift for myself after a rough week. Building it slowly really helped me calm down. Pieces feel strong and the final result looks amazing.

Ive ordered 2 sets before this one, 1 was perfect, the other one had a missing piece but solved with a 1x1 flat smooth tile but thats not the problem, I love the looks of those but ive ordered on the 9th of December the Metamorph Lamborghini Countach but I have only gotten 1 total update since the initial order (9th of December) which is that theres a track & trace available (since the 16th) but I already knew that because ive gotten that email a couple days late compared to when I checked my DHL app which happens also to be on the 16th of December but it hasn't said anything else but "packaged not received or processed yet". Ive asked twice thru email about when I can expect it to be shipped out but only 1 was answered and ive sent an Instagram message yesterday with no response yet. I completely understand the current month is a busy month for every business but with this little updates I doubt that this should be correct. I did receive a email mentioning that if it takes longer then expected that I should contact them and get a discount in return which I sent another email for but mainly to ask once again for an estimated shipping date.

Edit: I have received it while all my trackings still not having been updated.
I am excited to build it BUT my box for the countach has sadly been somewhat poorly protected because it has a slight tear and been dented heavily. I will give an extra star for it but i expected slightly different.

Shitiest company I’ve dealt with this year.
NEVER GOT MY ITEM! It’s been nearly a month now and no item and several ignored emails. I sent multiple emails requesting an update & they responded with apologies for delay. They then stoped responding when I asked to cancel the order and refund since wont arrive for holidays. Had to file a bank dispute just to get my money back since they won’t refund you. If mini bricks is reading this then it’s your failed customer service that earns this poor review. If someone is repeatedly emailing asking to cancel and you start ignoring those emails then you failed. I will never buy from again and neither should you unless you like your emails ignored, no product and no refunds.

placed an order with Minibricks on December 5th. After 23 days, the order status has still not changed at all, the order hasn’t even been packed.
The estimated

At the time I placed the order, the latest delivery date was stated as December 17th, and there was no warning whatsoever about possible delivery delays.

Customer support only replied with an automated/AI-generated email that failed to address my concerns or provide any meaningful information. There was no real update, no shipping timeline, and no clear communication.

When I requested a cancellation and refund, I did not receive any clear confirmation, which makes the situation even more frustrating. At this point, I am unsure if or when my money will be returned.

This order was meant to be a Christmas gift, which is now impossible due to the lack of service and transparency.

Overall, this has been an extremely disappointing experience. I cannot recommend Minibricks.