Build My Gift Reviews 256

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Order a month b4 mother's day and didnt arrive until 3 and half weeks after mother's day. I even paid extra for the fastest shipping they offered, advertised as 4 day shipping.... Came broke, wrong an... See more

Company replied

Rated 1 out of 5 stars

I have placed my order two weeks ago, I still have not yet received my order. I have emailed the support team and have received no response yet. I first made a mistake the with cvc of my card and... See more

Company replied

Rated 2 out of 5 stars

The delivery was refused for an unknown reason. Second delivery was attempted two days later, already after the recipient's Birthday. She was constantly bombarded by messages and phone calls regarding... See more

Company replied

Rated 5 out of 5 stars

With several choices out there, it's a challenge to find the right company to fulfil such a project. From the start, Build My Gift were professional and eager to ensure that we received the best... See more

Company details

  1. Gift shop

Information provided by various external sources

Making gift-giving easy, Build My Gift offers users the chance to create a bespoke gift box for their chosen recipient. Choose from our selection of luxuries to create the perfect gift or select from our beautifully assembled pre-curated boxes. Whatever the occasion, we've got it covered.


Contact info

2.2

Poor

TrustScore 2 out of 5

256 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent

The order process was simple, customer service was great and my best friends loved the gifts that they received. Would definitely use build my gift in the future.

18 April 2020
Unprompted review
Rated 5 out of 5 stars

Would recommend 10x over

Would recommend 10x over! Excellent service from start with the website to delivery of the gift. Everything was fast and efficient, I added in a special request which was even added in when most companies would ignore that part.

Made someone very happy, can’t thank them enough.

18 April 2020
Unprompted review
Rated 5 out of 5 stars

Great service

Really impressed with the service sent my dad a birthday gift which arrived early and he said was well wrapped 😊

18 April 2020
Unprompted review
Rated 4 out of 5 stars

My experience

Website ordering process was easy, email communication re parcel delivery also very good. Was disappointed that several of my chosen items were out of stock when building my gift however that may be due to our current crisis? Overall I was delighted at discovering this site.

17 April 2020
Unprompted review
Rated 4 out of 5 stars

Great idea but needs improvement

Great idea to be able to build a gift and send in a gift box but it’s a pity that a lot of what I wanted to choose was out of stock.
Also it would help the person receiving the gift to be advised what was inside as the packing material hides what’s in there and some items nearly got thrown away.

17 April 2020
Unprompted review
Rated 5 out of 5 stars

Great quality

Delivered exactly when expected, beautifully presented and such high quality products for a great price. Also love the little touch that the card inside is hand written rather than printed!

16 April 2020
Unprompted review
Rated 5 out of 5 stars

Delivery & communicate on point!

The gifts were beautiful, but what was great was the delivery was super quick after I placed my order and I was communicated with via email every step of the way, from my order being received, parcel packed, estimate day of delivery and estimated time slot of delivery.

Great service, thank you!

24 February 2020
Unprompted review
Rated 5 out of 5 stars

An easy process with excellent results

An easy process with excellent results. Gifts delivered as requested and on time.
Thanks

1 January 2020
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Tammy

Thanks for leaving a review.

We're glad you found the process simple and the gifts were delivered as expected.

Best Wishes

Build My Gift

Rated 5 out of 5 stars

Quick service and great box

Quick service and great box! Thank you

27 December 2019
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hello Lauren

Thank you for taking the time to leave us a review.

We are super pleased you were happy with both the service and product.

Best Wishes

Build My Gift

Rated 5 out of 5 stars

Amazing Experience. Great Choices.

Great choice, fantastic customer communication and love all the updates on the order.

25 December 2019
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Tetyana,

Thank you for going to the trouble of leaving us a review, its much appreciated.

We're pleased you were happy with the communication from our customer service team, its an element we pride ourselves on!

Thanks again,

Build My Gift

Rated 5 out of 5 stars

Felt like I had my own Elves helping out!

Best gifting service! No task too small! Superb quality and took care of everything

24 December 2019
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Aleks

Thank you for taking the time out to leave a review and for the kind words, they are truly appreciated.

I will pass your compliments on to the team, who I am sure will be ecstatic to hear their efforts do not go unnoticed.

Best Wishes

Build My Gift

Rated 4 out of 5 stars

Parcel arrived on time

Parcel arrived on time but as it's a Christmas Present haven't seen inside so can not comment on it.

22 December 2019
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Carol

Thank you for leaving a review, its much appreciated.

We hope that your Christmas present was well received and that you consider choosing us in future :)

Best Wishes

Build My Gift

Rated 5 out of 5 stars

Great service!

20 December 2019
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Bashayer,

Thank you for taking the time out to leave us a review. We appreciate your kind words and hope your gift went down well.

Best Wishes

Build My Gift

Rated 5 out of 5 stars

Two Christmas gift boxes

I came across build my gift on Instagram and it looked fantastic, website was easy to use and I was impressed by the product range. I ordered two boxes, delivery was quick and presentation was great. I would definitely recommend this to my friends and family.
One thing I would mention was the packaging, I was a bit concerned about the amount of polystyrene puffs that was used to pack the cardboard boxes (which of course had to go in the bin) whilst I appreciate that the boxes are fragile but I think an alternative could be used to ensure that the waste is recyclable (not sure that polystyrene can be recycled). Overall, really pleased with my gift boxes!

18 December 2019
Unprompted review
Build My Gift logo

Reply from Build My Gift

Hi Kaya,

Thank you for taking the time out to leave a review. We are ecstatic that you were happy with the delivery and presentation of your gifts, we hope your recipients were too!

Regarding your point about the use of polystyrene puffs - we have been assured these are 100% biodegradable. Nevertheless we have taken your points on board and will look at possible alternatives moving forward.

Best Wishes

Build My Gift

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