Order a month b4 mother's day and didnt arrive until 3 and half weeks after mother's day. I even paid extra for the fastest shipping they offered, advertised as 4 day shipping.... Came broke, wrong an... See more
Company replied
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Order a month b4 mother's day and didnt arrive until 3 and half weeks after mother's day. I even paid extra for the fastest shipping they offered, advertised as 4 day shipping.... Came broke, wrong an... See more
Company replied
I have placed my order two weeks ago, I still have not yet received my order. I have emailed the support team and have received no response yet. I first made a mistake the with cvc of my card and... See more
Company replied
The delivery was refused for an unknown reason. Second delivery was attempted two days later, already after the recipient's Birthday. She was constantly bombarded by messages and phone calls regarding... See more
Company replied
With several choices out there, it's a challenge to find the right company to fulfil such a project. From the start, Build My Gift were professional and eager to ensure that we received the best... See more
Making gift-giving easy, Build My Gift offers users the chance to create a bespoke gift box for their chosen recipient. Choose from our selection of luxuries to create the perfect gift or select from our beautifully assembled pre-curated boxes. Whatever the occasion, we've got it covered.
United Kingdom
Replied to 100% of negative reviews
Typically replies within 1 week
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The order process was simple, customer service was great and my best friends loved the gifts that they received. Would definitely use build my gift in the future.
Would recommend 10x over! Excellent service from start with the website to delivery of the gift. Everything was fast and efficient, I added in a special request which was even added in when most companies would ignore that part.
Made someone very happy, can’t thank them enough.
Really impressed with the service sent my dad a birthday gift which arrived early and he said was well wrapped 😊
Good quality items and delivery service.
Unfortunately a lot of items were unavailable.
Website ordering process was easy, email communication re parcel delivery also very good. Was disappointed that several of my chosen items were out of stock when building my gift however that may be due to our current crisis? Overall I was delighted at discovering this site.
Great idea to be able to build a gift and send in a gift box but it’s a pity that a lot of what I wanted to choose was out of stock.
Also it would help the person receiving the gift to be advised what was inside as the packing material hides what’s in there and some items nearly got thrown away.
Great service in a difficult time - Thankyou 😊
My friend loved the gift she received.
Would certainly recommend ’Build my gift ‘.
Delivered exactly when expected, beautifully presented and such high quality products for a great price. Also love the little touch that the card inside is hand written rather than printed!
Fabulous service, excellent communication and really high quality gifts.
Brilliant service as always from the guys at Build My Gift
Excellent service!!! Great selection and super quick delivery and great packaging too, will use again :)
The gifts were beautiful, but what was great was the delivery was super quick after I placed my order and I was communicated with via email every step of the way, from my order being received, parcel packed, estimate day of delivery and estimated time slot of delivery.
Great service, thank you!
An easy process with excellent results. Gifts delivered as requested and on time.
Thanks

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Great choice, fantastic customer communication and love all the updates on the order.

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Best gifting service! No task too small! Superb quality and took care of everything

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Parcel arrived on time but as it's a Christmas Present haven't seen inside so can not comment on it.

Reply from Build My Gift
I came across build my gift on Instagram and it looked fantastic, website was easy to use and I was impressed by the product range. I ordered two boxes, delivery was quick and presentation was great. I would definitely recommend this to my friends and family.
One thing I would mention was the packaging, I was a bit concerned about the amount of polystyrene puffs that was used to pack the cardboard boxes (which of course had to go in the bin) whilst I appreciate that the boxes are fragile but I think an alternative could be used to ensure that the waste is recyclable (not sure that polystyrene can be recycled). Overall, really pleased with my gift boxes!

Reply from Build My Gift
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