BUILD SUPPLIES LIMITED Reviews 

161
•
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Placed an order for pieces of slate for a fireplace. Prices were competitive, sales team were fabulous, had a phone call to arrange delivery to suit me, delivered on time and safely to my garden. Hi... See more

Rated 4 out of 5 stars

Click & collect order for pencil round skirting. Recieved order confirmation but not notified if the order was ready. Visited the timber yard 24 hours later, depite the order not being ready they we... See more

Rated 5 out of 5 stars

As the winter gets colder and heating bills mount up decided to add extra insulation to the loft. After a disaster trying to buy from B&Q I turned to BSL, they were no more expensive and when I disc... See more

Company replied

Rated 5 out of 5 stars

Mike, Tristan and team are always happy to help and very informative advice is given about their products when needed. Delivery drivers are very prompt and friendly. We have never had any problems and... See more

Company replied

Company details

  1. Building Materials Supplier
  2. also in
  3. Aggregate supplier
  4. Building materials store
  5. Timber merchant

Information provided by various external sources

BSL is a trusted Cornish builders merchants that are perfectly located in Mid Cornwall. We strive to meet customer requirements on delivery, goods and access as we have a strong fleet that are able to deliver to a range of different sites. Alternatively, our yard is well equipped with knowledgeably staff and a great range of products that can be collected at the customers convenience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

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4.8

All reviews

(161)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Competet delivery

Order arrived earlier then expected, competent courteous driver. The load was placed in the best available position with no fuss.

20 March 2023
BUILD SUPPLIES LIMITED logo

Reply from BUILD SUPPLIES LIMITED

Thank you for your review, we pride ourselves on our delivery service!

Rated 5 out of 5 stars

EASY ORDERING AND PICK UP

Ordered online, very easy and picked up my order from the St Columb branch.

23 February 2023
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Reply from BUILD SUPPLIES LIMITED

Your feedback is valuable to us. Thank you.

Rated 5 out of 5 stars

Ordered the plywood via Web.

Ordered the plywood on the Thursday and it was delivered the following day. Have used BSL many times always good service

20 January 2023
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Reply from BUILD SUPPLIES LIMITED

Thank you for your review and continuous support. Natalie

Rated 5 out of 5 stars

Excellent customer service

Their customer service was very responsive to online order
Excellent service

4 January 2023
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Reply from BUILD SUPPLIES LIMITED

Thank you for your review!

Rated 5 out of 5 stars

They was spot with everything

They was spot with everything. I couldn't believe how cheap they're compared to other companies I will definitely be using them in the future, I really recommend these

22 December 2022
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Reply from BUILD SUPPLIES LIMITED

Thank you for your review! We are always happy to quote match where applicable too. Natalie.

Rated 4 out of 5 stars

Ordered some timber supplies online for…

Ordered some timber supplies online for delivery. No option to choose date for delivery, so assumed i would be notified.
Had order confirmation email, but no communication about delivery time/date.
It was being delivered to a customers farm, so i needed to know when it was coming to be there to show driver where i needed it dropped.
Had to call the branch to find out which wasn't a problem but would be helpful for BSL to email or even text estimated delivery date.
Other than that little hiccup, i am happy with the goods and will use again and always reccommend BSL as they are very local

9 December 2022
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Reply from BUILD SUPPLIES LIMITED

Thank you for your feedback. We are pleased you were happy with your goods and will be looking into a more accurate delivery notification system in the New Year.

Rated 4 out of 5 stars

Great service and fast delivery

Great service and fast delivery, driver moved items around to accommodate new materials

27 October 2022
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Reply from BUILD SUPPLIES LIMITED

Thank you for your review! We do pride ourselves on our delivery service! Natalie

Rated 5 out of 5 stars

Friendly and helpful even when I…

Friendly and helpful even when I arrived at closing time to pick up my order.

26 October 2022
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Reply from BUILD SUPPLIES LIMITED

Thank you for your review! Our click and collect service allows you to collect at a convenient time for you, not the other way around. Natalie

Rated 5 out of 5 stars

I am very happy with the service

I am very happy with the service. My order was available when I arrived to pick it up and I will use BSL again.7

13 August 2022
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Reply from BUILD SUPPLIES LIMITED

Thankyou for your review! We appreciate how time is money and therefore ensure click and collect orders are available at time of arrival. Natalie

Rated 5 out of 5 stars

Excellent service

The online ordering is simple and quick, the delivery is prompt and the company staff are always helpful and professional.

13 August 2022
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Reply from BUILD SUPPLIES LIMITED

Thank you for your feedback! We are pleased to know our service meets your standards! Natalie

Rated 5 out of 5 stars

Excellent

Excellent, easy to order, fast confirmation and delivery. Happy customer

9 June 2022
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Reply from BUILD SUPPLIES LIMITED

Thank you for your feedback. We are happy that our service met your needs! Natalie.

Rated 5 out of 5 stars

Extremely fast delivery

Extremely fast delivery, delivery driver very pleasant and helpful , highly recommended

8 June 2022
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Reply from BUILD SUPPLIES LIMITED

Thank you for your review! It means a lot to our staff. Natalie.

Rated 5 out of 5 stars

Cheaper than all the other places I…

Cheaper than all the other places I looked for chosen slabs, and free delivery. Also arrived quick which is ideal. Slabs also look great. Thanks BSL 👍

7 June 2022
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Reply from BUILD SUPPLIES LIMITED

Great to know we could help you with your project! Natalie.

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