I had orderes2 Pocket Hose Copper Head 50 ft. hoses, 2 safe trak, and2 Pocket Hose Pocket Pivot, but so far I have only received of each of these items. The order number is 25125100. I sent email to... See more
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Review summary
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What people talk about most
Based on these reviews
I wish your offers didn't expire so quickly. I don't always have access to sign in to my account to earn points with a purchase, and by the time I get back to it, the offer had expired. You lost a s... See more
Your Angel Ride cushion needs to be longer front to back. Another 4-5 inches long would be perfect. I would buy them as Christmas gifts! I currently have one which I can't use.
Company replied
Company details
Information provided by various external sources
Shop BulbHead.com for smart solutions for everyday life. BulbHead® is the official inventor of Pocket Hose, Atomic Beam, Star Shower, Red Copper Pans. Free Shipping on orders $50+
Contact info
Docks Corner Rd 200, 08810, Dayton, United States
- bulbhead.com
2.7
Poor
324 reviews
Hasn’t replied to negative reviews
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Love the products and fast shipping
Love the products and fast shipping
12 February 2025
Unprompted review
Reply from BulbHead
Thank you so much! 😄 We’re thrilled to hear you love the products and that they arrived quickly. We really appreciate your support!
-Natalie, BulbHead Support
I would not give bulbhead one star but…
I would not give bulbhead one star but couldn’t go any lower. Unscrupulous. I get a copper pocket hose from them. I looked at websites selling these. Looked! Bulbhead was not one of them; however I get a hose delivered yesterday. I will have to once again file a dispute with my credit card. Did not order from Bulbhead and then told that hose which was charged to my credit card April 3, showed that my return could not be accepted because it was more than 30 days since I placed order.
I think Bulbhead intercepts orders when placed with other companies.
8 April 2025
Unprompted review
Beware BulbHead Charges
I was on the website trying to determine what the total costs would be for five items. When I got the final price I attempted to cancel the transaction. The web site does not permit this. So I simply shut down the web site without authorizing payment. They billed my PayPal account anyway. The customer service is an AI BOT. I tried to cancel through it 8 times. There is no customer service phone line to call. They actually split the payment request to PayPal to different from the invoice amounts to keep you from being able to stop the action in PayPal. This company is unresponsive, and possibly unscrupulous. Buyer beware, never do business with any company that does not offer a monitored phone number for Customer Service.
7 April 2025
Unprompted review
Reply from BulbHead
We want to clarify that we cannot authorize any payment without your approval. You always have the option to cancel an order by contacting us directly.
We take concerns like yours very seriously and have reached out requesting your information so that we can investigate and resolve this matter. However, we have not received a response to our requests. Once we have the necessary details, we will work promptly to address your concerns.
We appreciate your time, and we’re always here if you’d like to reach out so we can work toward a resolution.
-Natalie, BulbHead Support
UNETHICAL company
UNETHICAL company. I did not complete purchase but they charged my credit card as soon as I left the website. I tried to get in contact immediately to cancel. Only got a dozen AI responses saying they could not find my order to cancel it.days later I got notice that product had shipped. They are disputing my complaint.
25 March 2025
Unprompted review
Reply from BulbHead
Hi, we're truly sorry to hear about your experience and understand your frustration. Our system is designed for fast order processing and fulfillment, which may have resulted in the order being finalized quickly after it was initiated.
We’ve made several attempts to locate your order so we could help resolve the issue, but unfortunately, no name or contact information was provided. We genuinely want to make this right and assist you, but without your order details, we’re unable to take action.
Please contact us directly with your full name, email address, or order number so we can investigate this matter promptly and provide a suitable resolution.
Thank you for bringing this to our attention.
-Natalie, BulbHead Support
They actually charge 30% more than what displays on the payment page!!!
Bought a 50 foot Pocket Hose Copper Bullet with sprayer on website. Payment page said $62.98. No email confirmation. Credit card was charged $82.15. Called 1-855-789-4106 (took awhile to figure out how to get to live person). They said they would reimburse $15 within 3 days. I said that's more than the payment page showed. 'All she could do'. That's still 6% more than what was displayed on payment page,
16 March 2025
Unprompted review
Reply from BulbHead
Hi Megan,
We appreciate you bringing this to our attention, and we’d like to investigate this charge further to ensure accuracy. We previously reached out requesting your full name, shipping address, and order number but have not yet received a response.
Please provide these details at your earliest convenience so we can review your order and resolve this for you as quickly as possible. We want to make sure everything is corrected to reflect the proper charge.
Looking forward to your response.
-Natalie, BulbHead Support
VERY BAD company i bought a ruby…
VERY BAD company i bought a ruby horsepower scrubber 2.5 months ago, it broke where you plug the cord in to the bottom for charging, cannot charge or use any more, they willnot refund me , SAID 30 DAYS PASTED
28 February 2025
Unprompted review
Reply from BulbHead
Hi Nancy,
We’re sorry to hear about your experience with the Ruby Horsepower Scrubber and that it didn’t meet your expectations.
Although it’s uncommon for this type of issue to occur, we’d be happy to assist you further. We reached out previously requesting additional details, but we haven’t received a response. If you can provide your order information, we’ll gladly work with you to find a resolution, even beyond the 30-day guarantee period.
We’re committed to resolving this for you and look forward to hearing back!
-Natalie, BulbHead Support
I recently needed to use their customer…
I recently needed to use their customer service. It is the best I’ve ever seen. In this day and age of shady companies they are the opposite. They answer phones and emails and even Messenger via Facebook! They back up their products 100%. I lost a receipt and they still took me at my word and sent a replacement to me anyway! They really do support their customers!
17 February 2025
Unprompted review
Reply from BulbHead
Hi Charles,
Thank you so much for your amazing review! We truly appreciate your kind words and are thrilled to hear about your positive experience with our customer service team. Providing exceptional support and standing behind our products 100% is something we take great pride in, and it’s incredibly rewarding to know it made such a difference for you.
Your feedback means the world to us, and we’re grateful for the opportunity to assist you. If you ever need anything in the future, please don’t hesitate to reach out – we’re always here to help! Thank you again for being such a valued customer. 🌟
-Natalie, BulbHead Support
Don’t buy from this Scammer
This purchase went wrong from the beginning and I tried to cancel the order
and was unable to. They slam you with offers that you don’t want and when you are done they seem to have added items anyway. I started with a 39$ Vaccum and wound up with a $84 bill. On the receipt and I will just careful as I could be. Just stay away from them do yourself a favor.
13 February 2025
Unprompted review
Reply from BulbHead
Hi Nephtali,
We apologize for any confusion regarding your order. According to our records, you purchased the upgraded Deluxe Model of the Horsepower Duck Vacuum for $59.95, which, combined with shipping insurance, shipping and handling, and applicable taxes, explains the total amount.
We understand that this may not have been what you were expecting, especially if your intention was to purchase the original model. We appreciate your feedback and are happy to work with you toward a resolution to ensure your satisfaction with your order experience. Please feel free to reach out to us directly, and we’ll gladly assist you further.
Thank you for giving us the opportunity to address your concerns.
-Natalie, BulbHead Support
company consistently blames customer
It seems this company consistently blames the customer, ie we never heard back from you or your email is not in our records….
Seriously?
People looking for a working product are not just gonna go away.
Email doesn’t match your records???
Send your response to both.
Easy!
I wouldn’t buy a bag of dirt from bulb head
11 February 2025
Unprompted review
Reply from BulbHead
Hi William,
Thank you for reaching out. We want to assure you that it is never our intention to place blame on our customers, and we fully understand that occasional issues can arise with orders. In this case, we’ve been trying to assist you, but we’re having difficulty locating your order details due to the email address you provided, which appears to be a generic hidden Apple email.
To help us resolve this quickly and efficiently, could you please provide the following information:
Full Name
Shipping Address
Order Number (if available)
Once we have this information, we’ll be happy to look into the issue and, if needed, arrange a replacement for any defective product.
We truly value your business and are committed to ensuring you have a positive experience with us. Thank you for your cooperation, and we look forward to resolving this matter for you.
-Natalie, BulbHead Support
I enjoy the variety of products…
I enjoy the variety of products offered. Great prices and excellent experiences overall!
4 February 2025
Unprompted review
Reply from BulbHead
Thank you for your kind words! 😊 We're so glad you’re enjoying our variety of products and great prices. Your support means the world to us! Looking forward to serving you again soon!
-Natalie, BulbHead Support
service & price
16 January 2025
Unprompted review
Reply from BulbHead
We're so glad you're happy with our service and prices. We appreciate you and look forward to serving you again! ✨
-Natalie, BulbHead Support
I get really irritated that you email…
I get really irritated that you email me with products that are sold out.
4 February 2025
Unprompted review
Reply from BulbHead
Hi G, Thank you for sharing your feedback, and we sincerely apologize for the inconvenience. We understand how frustrating it can be to receive information about products that are no longer available. We're working hard to improve our system to ensure that you only receive updates about products that are in stock. We appreciate your patience and your valuable input, and we'll take this into account as we strive to improve your shopping experience! - Brittany, Bulbhead Support
Good products at reasonable price
4 February 2025
Unprompted review
Reply from BulbHead
We're so glad you’re happy with our products and pricing. We appreciate your support!
-Natalie, BulbHead Support
Reply from BulbHead
Thank you for your feedback. We're so happy to hear that you found great value in our product and that it worked well for you!
-Natalie, BulbHead Support
Great company with great products
Everything I've purchased from Bulbhead has exceeded my expectations. I've never had a problem with any order. Everything has been exactly as advertised.
12 December 2024
Unprompted review
Reply from BulbHead
Thank you for your wonderful feedback! We're thrilled to hear that our products have exceeded your expectations and that you've had such a seamless experience with us. Your support means the world to us! We look forward to bringing you more great products in the future!
-Natalie, BulbHead Support
I did not receive what was advertised
I did not receive what was advertised. Contacted customer service, they reshaped. Only to receive what I had received the first time. Contacted again all they would do offer a refund and told me to take my chances and reorder. I did not have any faith that the outcome would be any different, so I did not reorder. Sad and disappointed. Just wanted what was advertised.
29 November 2024
Unprompted review
Reply from BulbHead
Hello Chell,
Please accept our sincere apologies for the discrepancies with your recent orders. We understand your disappointment!
Your feedback is of utmost importance to us and we assure you that it has been forwarded to the relevant team for their review. It is through such feedback that we aim to improve our services and eliminate any potential shortcomings.
Should you require further assistance or reconsider giving us another chance to meet your needs, please do not hesitate to contact our customer support directly at customersupport@bulbhead.com. We would be glad to assist you.
- Keith, BulbHead Support
Time drags on!
Your site has wonderful products but the delay in shipping and delivery is rotten! And what is it about ordering more of the same item makes everything cheaper? One price for stuff!
20 January 2025
Unprompted review
Reply from BulbHead
We're sorry to hear that your order didn’t ship as quickly as expected. We offer multiple shipping options, including expedited delivery, to better meet our customers' needs. If you could share your order details with us, we’d be happy to investigate the delay and offer you a special discount for a future purchase as a token of our appreciation. We truly value your feedback and hope to provide a better experience next time!
-Natalie, BulbHead Support
The product arrived in a timely fashion…
The product arrived in a timely fashion and in good shape. However, the price shown on the receipt for $82.66 somehow changed to $144.78 on my credit card statement. I gave the company my information showing the transaction and they offered me a $20 credit for my inconvenience. I don’t want a credit, I want the difference in what was bought and what was charged. BEWARE OF THIS COMPANY. My credit card is now resolving the situation.
8 January 2025
Unprompted review
Reply from BulbHead
Hello Mark,
Thank you for bringing this issue to our attention. We apologize for any inconvenience caused. We understand your concerns and want to assure you that it is our priority to deliver top customer service and a seamless shopping experience for all our customers.
Regarding your predicament, we intend to clarify that our process involves a thorough verification of price details before the final submission of any transaction. This step is set in place to ensure transparency, and we only charge the agreed amount presented and approved by our customers.
In the hope of rectifying this situation, we previously sent you a request for information related to this transaction. Regrettably, we have not received a response within the allowable timeline as per our guidelines, hence depriving us of the opportunity to locate your account details or establish contact.
We strongly believe in making things right, and in our quest to provide a viable solution, we encourage you to reach out to us at customersupport@bulbhead.com.
- Keith, BulbHead Support
Products like the sunglasses perfect example.
After several cleanings weekly with mild soap and warm water,
The “cool” yellow coated lenses smeared away.
My $10.00 construction safety glasses “outdoor” tinted from Home Depot were far superior and OSHA rated!
8 April 2024
Unprompted review
Reply from BulbHead
Hi Patrick,
Thank you for taking the time to share your concerns about our sunglasses. Your feedback is vital to us and we sincerely apologize for any inconvenience that you may have experienced.
We had sent a data request to you in order to gain the necessary information for us to look into this closely, and hopefully find a suitable solution to this issue. Regrettably, we have been unable to receive any response from you within the timeline that Trustpilot permits and as such, we are finding it difficult to locate your account or to make any contact with you.
Our ultimate goal is to provide you with the best customer service experience. We kindly request that you reach out to our dedicated customer service team at customersupport@bulbhead.com. This would provide us with the opportunity to assist you in addressing your concerns effectively and offering a meaningful solution.
- Keith, BulbHead Support
AVOID THIS COMPANY AND THEIR…
AVOID THIS COMPANY AND THEIR PRODUCTS!!!! Received a Horsepower Duck vacuum as a Christmas gift. It worked fairly well for about a week, then died. I used the provided cord to recharge and it didn’t work. Tried a few other cords, outlets, charging blocks, still no luck. Reached out to the company (BulbHead) and they offered absolutely no support other than to try different cords. They refused to help me without a receipt (x-mas gift - no receipt) and said I would have to take the item back to wherever it was purchased. Complete JUNK product AND company!!
UPDATE: the response offering to send me a new vacuum has no contact information and I can’t reply via this platform. I sent an email to the general customer service address and received a response that they “couldn’t gaurantee anything due to stock issues”. Seems like the reply below was not a sincere attempt to resolve the issue.
6 January 2025
Unprompted review
Reply from BulbHead
We're truly sorry to hear that your Horsepower Duck Vacuum didn’t work as expected. We understand how frustrating this must be. Our team provided troubleshooting advice and suggested returning the unit for a resolution, but we completely understand your concern.
We’d love to make this right for you! As a gesture of goodwill, we’d be happy to send you a free replacement. Please reply with your shipping address, and we’ll take care of the rest.
We appreciate the opportunity to turn this around and hope to regain your trust!
-Natalie, BulbHead Support
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