BULBi Reviews 13,968

Reply from BULBi

Mar 23, 2026

Dear Ieva,

Thank you for your review and for sharing your experience.

We are sorry to hear that you experienced both quality issues and that you received a different product than ordered. This is of course not the service we aim to provide, and we fully understand how disappointing this must be.

Our products are natural, and while we carefully check quality before shipping, it is clear that in your case things did not go as they should. Additionally, sending an incorrect item should not happen, and we take this very seriously.

We always strive for 100% customer satisfaction and offer a 100% flowering guarantee. Feedback like yours is important to us and helps us improve both our quality control and order handling processes.

For future orders, please know that if anything is not correct or as expected, our customer service team is always here to help and resolve it as quickly as possible.

Thank you again for your feedback.

Kind regards,
Team BULBi

Reply from BULBi

Mar 23, 2026

Dear Hortensia,

Thank you for your review. We are sorry to hear that you have not yet received your package.

Your order is on its way, and you should have received an email with a track & trace link once the parcel was dispatched. Please also check your spam or junk folder, as these emails can sometimes end up there.

With the track & trace link, you can follow the current status of your delivery. If you are unable to find the email or if you have any doubts about the shipment, our customer service team will of course be happy to assist you.

We hope your order will arrive very soon.

Kind regards,
Team BULBi

Reply from BULBi

Mar 17, 2026

Dear Hele- Rijn
Thank you for writing this review. We’re sorry to hear that you received damaged dahlias, that's ofcourse not the quality we aim for our customers. We would kindly ask you to contact our customer service team at info@bulbi.nl so that we can resolve the issue with you.
Many thanks and kind regards, Evi – the BULBI team

Reply from BULBi

Mar 17, 2026

Dear customer,

Thank you for sharing your experience with us.

We are sorry to hear that the success rate of your plants was lower than expected. We understand that it is disappointing when not everything grows as hoped, especially when you have carefully planted and cared for them.

As our products are natural, growth can be influenced by several factors such as soil conditions, drainage, weather and planting depth. In some cases, certain roots or bulbs may also need more time to establish themselves before showing visible growth. That said, a result like you describe is of course not what we aim for.

We are glad to hear that some of the plants performed very well, but we fully understand that this does not compensate for the ones that did not grow.

We offer a 100% flowering guarantee and always aim for the best possible results for our customers. For future orders, please feel free to reach out to our customer service if you have any doubts or if something does not grow as expected. This allows us to review the situation together and find a suitable solution.

Thank you again for your honest feedback. It helps us to keep improving our quality and service.

Kind regards,
Evi - Team BULBi

Reply from BULBi

Mar 12, 2026

Dear Aly,

Thank you for taking the time to share your experience. We are very sorry to read how disappointed you are with the Iris reticulata from your recent orders. We fully understand how frustrating this must be, especially when you have many years of experience growing bulbs and when you compare them with bulbs from another supplier.

We would first like to say that we genuinely regret that this situation has led you to post such a review. Until now we had not received any message from you about this issue, so we were unfortunately not aware that there was a problem with these orders.

Flower bulbs are natural products and their performance can sometimes vary depending on planting time, soil conditions and moisture. In the case of Iris reticulata, the bulbs are often delivered in a dormant state and may appear dry or shrivelled. This is not unusual, especially toward the end of the season, when the bulbs have been harvested earlier in the year and are awaiting planting. Once planted, they need sufficient moisture and typically several weeks in the soil to root properly before flowering.

We also noticed that your orders were placed on 1 December and 26 December, which is relatively late in the planting season. When bulbs are planted this late, it can sometimes take longer for them to establish themselves and begin flowering. In some cases the bulbs focus first on rooting and will then flower normally the following season.

That said, we completely understand your concern and disappointment. The quality you describe is certainly not what we aim to deliver, and we take feedback like yours very seriously. For this reason we also offer a 100% flowering guarantee. When bulbs do not perform as expected, we always look into the situation and work together with the customer to find a fair solution.

We would therefore warmly invite you to contact our customer service team so that we can review the details of your order and help resolve this matter properly. We truly want our customers to be satisfied and would like the opportunity to look into this for you.

Thank you again for bringing this to our attention. We hope we can still turn this experience into a positive resolution.

Kind regards,
Evi - Team BULBi