Bulldog Security ltd Reviews 

Does what it says on the tin. Excellent response times, good customer service friendly and efficient engineers

Engineer turned up on time, very efficient and pleasant.

we have always had a good response from bulldog. always been happy with the service

Great company been with them a while never let me down top engineers great system highly recommend

So after daily phone calls we have our refund after 2 months

UPDATE: still no refund despite company promising one 5 months ago (a year after Dad's fall) and claiming to have sent it. I've triple checked the bank details I sent. Trading Standards are involved.
Bulldog scammed my then 87 yr old dad into renewing for 5yrs, a year in advance, then changed terms of service (breaking contract). He fell and pressed his alarm, but his phone (which he couldn't reach) rang instead of operative speaking through the speaker in the hall as previously. On floor for 30min+ in January before they sent a cryptic text to contact on list who thankfully came to investigate. I have phoned and emailed repeatedly seeking an apology and refund, no response, registered letter just vanished into the ether. CROOKS - AVOID!

Incredible alarm system. Every time there’s a problem someone comes out to sort it. People on the phones are very nice and friendly too.

Appallingly poor customer services. Sells vehicle trackers that no vehicle security specialist (out of dozens I called) will install. Customer service rarely answers the phone or responds to email and when the do they cannot provide any recommendations of vendors to install the device. Total rip off, useless £340 product, zero customer service. I would give zero stars if I could

Please, please stay away from this company. They recently sold a maintenance contract to my best friend who was dying of cancer. The sales rep (slug) knew full well that he only had a matter of days left but despite this they sold him a three year contract for nearly £3000.

We, like others, have been in contact with them with promises of refunds, you’ve guessed it - nothing. We even spoke to the MD who was “appalled” at the actions of his rep and promised to refund the money.

Needless to say, nothing. Just how low some companies will stoop is beyond me. These people are the scum of the earth and should be sent to hell for their actions.

PLEASE keep well away from these scum.

I have been with this company for probably 5yrs now. The last time I had a call from them was a few months into lockdown to renew my contract. After a hard sell of why I need to renew, I agreed and was told that no payment would be taken until after lockdown. I informed them that there was an error showing on my unit but was told it was fine and still working. Now I don't use the system as sometimes the alarm works and other times it doesn't. I want to cancel but am worried that they will bill me for the lockdown years.

I have been trying to get a call back for two to three weeks as I want confirmation of when my contract ends. as then I want to run from this company so far I was told it was October ring in September then January and so on. I apparently still owe money how after four years!
I rang all day today and no reply. I got several calls though when they wanted to update my system, us was told you better do something! Plus the cameras and app are awful when they work.

Don't waste your money with this company. My mum had her house set up with their "monitored" alarm system. Her neighbour had to notify her to the fact that her house had been burgled during lockdown. The police attended and secured the building. Not once did anyone attend from the security company. When my mum contacted them to find out what had happened the call handler said they had notified the third party company they use for security guards. It was a kind of shrug and "well we did our bit" attitude. Since the incident various attempts have been made to contact the company to find out what went wrong and take up the guarantee of insurance excess being covered in the event of a burglary, but after promises that she'll be contacted and assurances that her requests were in hand, we are still no further forwards 9 months on. Absolutely shocking company, don't give them a penny of your hard earned money.

Update 11th January 2023, as stated in the review we have made contact innumerable times. Noone is interested. Don't believe the disingenuous response

Just been reading Chris Lawrence review and its similar to my case, been in touch with trading standard only for bull dog to promise to refund my money but up to now nothing has happened. I wonder how many people have been mistreated with bull dog who pass you to omni without your consent. We will be taking this further. Anybody thinking of using this company, just know, as sweet as they sound and try to have your contract renewed early, they are not the best.

I was recently called by Tom at Bulldog about renewing my contract. He was very amenable at first, agreeing to ring me back when I had had time to get ready for the call.
When the call started, Tom began a long diatribe against travellers and how it would not be the travellers living in my area that would target me but travellers from many miles away who would have been tipped off by those living locally to me.
Eventually, he moved to pricing and started at £4600 before attempting to blind me with discounts for loyalty etc. etc. I managed to get a word in and asked him to cut to the chase and give me the bottom line. I was then quoted £3400 and I said I could not afford this.
Tom then said I needed to pay some money with my card over the phone and arrange for the remainder on credit.
I said, ‘just hold on a minute, I haven’t agreed to renew yet and I need to think this over and talk to my family about it.’ Immediately, Tom came back with, ‘we can only hold these discounts for so long.’
I then told him to stuff his contract and his discounts where the sun don’t shine and rang off. He persisted in ringing me for several minutes before finally sending a grovelling text message.
I only signed up in the first place because I was vulnerable and quite frankly was given the exact same hard sell, the salesman at that time gathering up his materials and saying ‘if you can’t afford it, why did you waste my time?
I was promised fast response with a guard never being more than eleven miles or less than half an hour away. The first time I needed assistance I was on the floor early two hours and if a friend hadn’t called, the guard would not have managed to lift me as he was built on the lines of a budgerigar.
The second time, I was told that I could not have assistance for medical reasons and was left to call an ambulance.
The monitoring is very good but the response to actual need for help is virtually non-existent.
Bulldog make promises they don’t have a hope of fulfilling and use bullying tactics to make vulnerable elderly people sign for their very, very limited services.

We have been with this firm 8 years, they are a total scum, they convince you to renew a year earlier than the contract says, then they transfer you to Omni without your knowledge or any formal letter.In addition to that, they still take your £30 amonth and Omni takes £30 a month too, meaning you are paying two companies for the same service. Trying to call them for help to resolve anything is a waste of space as we have tried for the last 6 months. When we said we want to cancel, they turn around and say the cancellation period expired so you will not get your money back. It is a shame we have such scammers allowed to operate and swindle poor citizens off their hard earned cash especially during this covid period.
We have now decided to take with trading standard to help stop this happening to anyone else.

I have a Bulldog Security system which needed a service as lockdown was enforced. Now we are out of lockdown I have tried to contact them countless times and cannot get through, phone message keeps saying not available. Lack of information and no return call form my countless left messages. Poor performance.

The monitoring service is good.... but if you have problems with your alarm system then Bulldog are virtually impossible to contact! I have left voice mails and sent messages via their own on-line service without any reply. So now what do I do.....????

i’ve had an unfortunate experience with these guys read the small print because you are taking out a loan for their services , or lack of through a 3rd party omni capital who in turn use a 4th party go card less to take your cash my alarm went off no one showed
when i called after a couple of hours they said we are sorry we were changing shifts!!!
anyway after soon after that the system stopped working altogether so i stopped my
payments that’s the first time i realised i had a loan well omni kept harassing me got payment ive finally taken advise and paid the amount they demanded just over 2k but only
or the stress caused to my wife the outcome
to date is i have paid a large sum of money for absolutely nothing apart from the deterioration of my wife’s wellbeing i shall be perusing all involved through the courts in the near future and have already enlisted a so-called media expert should need to share my experience

Just had a cold call from bulldog security very pushy salesman I wouldn't touch them with a barge pole.if a more vunrable person had been contacted I dread to think what could have happened