Bulldog Skincare Reviews 

149
TrustScore 1.5 out of 5

1.7

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Review summary

Created with AI, based on recent reviews

Considering 42 reviews, most reviewers were let down by their experience overall. Customers frequently struggle with missing or severely delayed orders, noting that packages often fail to arrive on time and tracking details provide little help. People are also deeply frustrated by the complete lack of communication, as multiple emails and support requests are routinely ignored or answered only by unhelpful automated chatbots. Though some reviewers were happy with the actual items, finding them to be of high quality and very enjoyable to use. Consumers also noted that purchasing the goods from physical retail shops instead of ordering directly online was a much safer choice.

What people talk about most

Order

Clients share negative opinions on order due to severe delays and missing items. Consumers report that... See more

Product

Reviewers mention negative feedback about product quality and physical defects. Consumers report issues such... See more

Response time

Customers consistently note negative experiences with response time, highlighting total silence and a lack of... See more

Customer communications

People report intense frustration and negative experiences with contact channels. Consumers note they have... See more

Customer service

Reviewers highlight negative aspects of customer service, expressing widespread dissatisfaction and a general... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I can’t believe what’s happening with this company! Ordered on 28th of November still no product shipped but they happily took my money and have no intention to do refund especially I cancelled twice... See more

Rated 1 out of 5 stars

Awful customer service. Placed an order November 30th, tried to get in touch to amend order but nothing, no replies to multiple emails, tried Instagram but just automated reply and not even order rece... See more

Rated 1 out of 5 stars

Horrific!!! If I could give zero I would Ordered in February, some products arrived, some didn’t. I’ve emailed, filled in countless forms, messaged on instagram - was promised a delivery cont... See more

Rated 1 out of 5 stars

I always purchase bulldog for my partner, normally I would buy in person but with it being November and being busy at work, I decided to order online. It's now January 6th still no response from email... See more


Company details

  1. Cosmetics Industry

Written by the company

Hello, we're Bulldog Skincare. Whether you have regular, dry, sensitive, oily or mature skin, Bulldog is here to help you look and feel your best.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

149 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.7

All reviews

(149)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This company sucks

This company sucks. They had my brother's address for the shipping address, even though I'd been buying products from them for a while, and wouldn't change the shipping even though I notified them right away of the mistake. Mediocre products to begin with.

13 August 2025
Unprompted review
Rated 1 out of 5 stars

Bad customer service

AWFUL customer service. I’ve tried to get into contact with them multiple times to discuss an issue with a product I’d ordered and they never got back to me.

16 July 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been aA Frustrating Experience with Bulldog Skincare Customer Supportcustomer of Bulldog…

I’ve been a customer of Bulldog Skincare, but my recent experience has been incredibly disappointing.

I ordered multiple facewash. It wasn't exactly what I expected and immediately requested a return and followed all the proper steps.

I returned the item on 21st March 2025 and provided proof of posting. It is now nearly a month later, and I’ve yet to receive my refund. Despite multiple follow-ups via email and even sending screenshots to highlight how difficult it is to reach customer support through their website, I’ve received no resolution.

Instead of a helpful response, I was stuck in a loop of automated AI replies that never addressed the issue properly. I had to resend the same message multiple times and cc various emails just to try and get someone to notice.

This level of service is simply unacceptable, especially from a brand that prides itself on being customer-friendly and straightforward. A refund should not take this long, and communication should be clear and human when a customer has gone out of their way to return an item properly.

I’m still waiting on my refund, and until this is resolved, I cannot recommend Bulldog Skincare. If you care about reliable service and easy returns, you may want to reconsider before ordering.

21 March 2025
Unprompted review
Rated 1 out of 5 stars

Scam ?

I like the products but put an order in december, over 2 months later still nothing received. When I track the delivery, items never left the company...
Tried to contact in order to cancel, no answer except by a cheap Artificial Intelligence.
I hope either to get my money back or (I am probably dreaming) receive the product.
Not so sure the site is legitimate...

14 December 2024
Unprompted review
Rated 1 out of 5 stars

Big shipping Issues Order #2115

i ordered 1st of december Order #2115 , then i received an email, stating there will be a delay due to high stress. so far so good. 12.th of december i received a mail, stating the order is shipped. now its the 30. december, no delivery so far and on top of all, the Tracking-number seems to be invalid from begin of.

30 December 2024
Unprompted review
Rated 1 out of 5 stars

Awful service

It’s a real shame that I’ve had to give this a single star as the products are decent. I usually buy them in store so don’t have to rely on their delivery service. I’ve seen from other reviews that this is an issue and having seen who their delivery ‘partner’ is, I’m now not in the least surprised. Order made on 14/12 for Christmas, item never received and no response from their customer service team despite 3 attempts. Wasn’t a big order so the £ isn’t ultimately the issue and ended up ordering the same items last minute from Amazon and items received within 48 hours. Dreadful service from Bulldog.

14 December 2024
Unprompted review
Bulldog Skincare logo

Reply from Bulldog Skincare

Thank you for sharing your feedback. We’re truly sorry to hear about the delay with your order, especially as it was intended for Christmas. After reviewing your order, we found that the delay was due to one of the items being out of stock at the time of purchase. Unfortunately, we did not communicate this clearly enough, and we deeply regret the lack of communication around this.

We understand your frustration and are working hard to improve our processes to ensure this doesn’t happen again in the future. We sincerely apologise for the inconvenience caused.

Rated 1 out of 5 stars

Shipping is horrible and customer service is lacking

Love your products but the customer service is horrible and the shipping is worse. Ordered some products a week ago and I haven’t been updated on anything. Some of those items were a Xmas gift for my friend but now I have to scrabble and get them something else cause the products haven’t arrived. Contacted customer support but still haven’t heard from them. If an order is going to be late at least inform me cause it’s frustrating not knowing where my items are. I feel as if I have been scammed and had I know this would happened I wouldn’t have ordered from you but I guess my ignorance got the best of me since I thought I could trust this company.

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely fustrated

Absolutely fustrated! Order placed 29/11 out with their delivery partner Yodel from 5/12 apparently ‘missed me’ 3 times changed it to pick up from depot as it shouldn’t take 9 days to be delivered and now the yodel app keeps changing the day I can pick it up yesterday was Thursday and now it’s Friday . Come on Bull Dog customer services where are you? I know I’ve asked for help but nothing forthcoming. Don’t recommend online shopping with this retailer!

Well wondered news I got a full refund and as a gesture of goodwill the products and free delivery…guess who will deliver it… the company that has failed for days…. Bull Dog customer services a great come back but an incredible fail I get to see experience more failed delivery attempts 😞 how about a more reliable delivery partner 🤷🏻‍♀️

18 December 2024
Unprompted review
Bulldog Skincare logo

Reply from Bulldog Skincare

Dear Claire,

Thank you for taking the time to share your review.

We’re really sorry to hear that your experience with our courier partner has fallen short of both your expectations and the standards we aim to uphold. Please rest assured that we take such matters very seriously.

We can see that a member of our team has been handling your enquiry and we hope this has been resolved to your satisfaction.

We’re disappointed that the delivery experience has impacted your overall perception of us, and we truly hope to have the opportunity to serve you better moving forward.

Thank you again for your feedback, and we hope you have a wonderful festive season.

Best regards,
The Bulldog Team

Rated 1 out of 5 stars

Bull Dog shaving produccts not fit for purpose

I purchased a few packs of Bull Dog razor blades as they were on a limited time special offer at my local Tesco (50% off) Big mistake the quality of the blades is very poor, more cuts in my face in a weeks shaving than I have had in the past 50 years of shaving. The blades are are totally blunt drag through the skin rather than glide, a totally horrible and painful experience. I also purchased the Bull Dog shaving gel and found that to be totally lacking, does nothing to lubricated the shave or moisturise your skin and I ended up using hand soap along with the gel to help improve the experience. Both products are absolutely terrible quality and not fit for purpose in my opinion. Be warned do not waste your money and save yourself some money on sticking plasters.

15 December 2024
Unprompted review
Bulldog Skincare logo

Reply from Bulldog Skincare

Thank you for taking the time to share your experience with us. We are truly sorry to hear that our Razor Blades and Shave Gel did not meet your expectations.

We take quality seriously, and your feedback is important to us. Please kindly follow up with our Consumer team at consumerenquiriesuk@edgewell.com. Please be sure to include the product barcode and a member of our team will be happy to assist you further and investigate this matter.

We appreciate you bringing this to our attention.

Kind regards,
The Bulldog Team

Rated 1 out of 5 stars

The Bulldog moisturiser makes my eyes…

The Bulldog moisturiser makes my eyes water terribly when Ive rubbed it into my face. I also then had a proper allergic reaction to it the 2nd time I used it. I had to wash it off my face both times to stop the allergic reaction.

12 December 2024
Unprompted review
Bulldog Skincare logo

Reply from Bulldog Skincare

Thank you for sharing your feedback. We were concerned to hear about the problems you’ve experienced with our moisturiser.

Unfortunately, reactions such as you have described can occur at any time with any substance. Most allergies are totally harmless to the majority of people and these can include any component ranging from food and plants to medication and chemicals.

We take the utmost care in the formulations of our products. Each product and its ingredients are subjected to thorough and rigorous testing before being released onto the market, ensuring safety and quality standards are met. However, there is always the possibility of an individual being sensitive to one or several ingredients within the product. We would like to reassure you that sensitivities are very much a personal condition and do not in any way indicate a fault with the substance involved.

To help us look into this further, please contact us at thebulldog@bulldogskincare.com, as noted on our Trustpilot profile or website. It would also be extremely helpful if you could share the batch code of the product (located near the barcode on the back). This information will allow us to follow up with our technical team and document your experience.

Kind regards,
The Bulldog Team

Rated 5 out of 5 stars

Positive experience

Online order of £63.27 placed on 02/12/24 and arrived in full on 08/12/24. Can't fault the online service nor the quality of the products which are competitively priced. Bulldog Skincare shall be my go to in future.

9 December 2024
Unprompted review
Bulldog Skincare logo

Reply from Bulldog Skincare

Hi Matt,

Thank you so much for your feedback! We're thrilled to hear that your order arrived promptly and that you're pleased with the quality and value of our products. It’s great to know we’ve earned a spot as your go-to for skincare!

If you ever have any questions or need recommendations, don’t hesitate to reach out. We look forward to serving you again in the future.

Best regards,
The Bulldog Team

Rated 1 out of 5 stars

Awful after sales experience

I wish I'd seen these reviews before ordering from this company. It's a month since my order and I've received nothing despite trying to follow up, just silence. Following up isn't easy, no phone numbers, just an email address. I did get an auto-generated email asking me how I was enjoying their product though 🙄. This really is a company with an awful after sales offer, and I have no idea whether the products are any good because of that.

24 October 2024
Unprompted review
Rated 1 out of 5 stars

I found the face cream has a moldy…

I found the face cream has a moldy musty smell, I have bought several types and same smell. The shave gel was watery and didn't foam up .

19 August 2024
Unprompted review
Bulldog Skincare logo

Reply from Bulldog Skincare

Thank you for sharing your feedback with us! We understand that our signature scents may not be to everyone’s taste and greatly value your comments.

Our Shave Gels are designed to produce a rich lather, though this may differ from a traditional “foaming” experience as we do not formulate with traditional surfactants, SLS or SLES.

We’re grateful for your comments and will share them with our team as we continuously strive to improve.

Best regards,
The Bulldog Team

Rated 1 out of 5 stars

Aerosol immediately broke

Bought a deodorant and loved the smell so much this was going to be my new go-to. Went to use it for the 3rd time and the aerosol can is broken. No way to contact Bulldog. Now have a useless can of liquid and no way to get it out. Will not use any Bulldog products again.

31 July 2024
Unprompted review
Bulldog Skincare logo

Reply from Bulldog Skincare

Thank you for sharing your feedback. We're delighted to hear that you loved the scent of our deodorant and chose it as your new go-to.

We're sorry to learn about the issue with the aerosol can and any inconvenience it has caused. We strive to provide high-quality products and excellent customer service, so it's disheartening to hear that you were unable to reach us for assistance.

Thank you for providing additional information so we can help to resolve this for you. We have sent an email to the address provided and look forward to your response.

We genuinely want to make this right for you. Please feel free to get in touch with us directly so we can review the product and provide a suitable replacement. You can contact our team through the email address available on our Trustpilot profile or at thebulldog@bulldogskincare.com. Alternatively, you can use our Online Form here: https://uk.bulldogskincare.com/pages/contact.

We value your trust and hope to resolve this matter to your satisfaction.

Rated 1 out of 5 stars

Been waiting two months for delivery

Placed an order over two months ago (#66071) and I've received no products. Tried to contact customer support multiple times and never got a response. I've used Bulldog products and I like them but I currently feel like I threw my money away and this seems to be a fairly common experience for online customers.

17 May 2024
Unprompted review
Rated 1 out of 5 stars

I ordered 2 Premium body care bundles…

I ordered 2 Premium body care bundles which includes shower gel, shampoo, hand cream, body lotion and deodorant. All i got delivered was 1 shower gel and 2 deodorants. My order number is Order #70094. I just sent them a message but looking at all the bad reviews I doubt i will get an answer. I will wait for a bit but if i don’t receive all the products I ordered i will definitely contact Ombudsman. This is unacceptable.

18 July 2024
Unprompted review
Bulldog Skincare logo

Reply from Bulldog Skincare

Hi Andrei, thanks for your review. We're really sorry to hear that the delivery you received yesterday was missing some items - this is definitely not normal! A team member has already responded to your enquiry this morning with a solution. Please do get back in touch with our team if you require further assistance 🙂🐶

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