BullionGiant.com Reviews 

405
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, most reviewers were unhappy with their experience overall. Consumers frequently explained that their precious metal orders faced endless delivery delays, missing tracking numbers, and repeatedly broken promises regarding dispatch dates. People also noticed that the official website suddenly went offline completely, leaving them unable to reach customer support or get any answers. Consequently, extremely frustrated buyers felt forced to contact their banks directly to raise disputes and pursue full chargebacks. Some reviewers were happy with the fast delivery service, responsive communication, and secure packaging of their items. Consumers additionally appreciated straightforward ordering processes, fair pricing, and unexpected complimentary treats included with their purchases.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order processes, with many experiencing significant delays past... See more

Delivery service

Consumers find delivery service to be ambiguous, as experiences vary significantly between customers. Many... See more

Product

Clients share ambiguous opinions on product experiences, reflecting a stark divide between past satisfaction... See more

Website

People report negative experiences with website due to sudden closures and vanishing online pages. Consumers... See more

Payment

Customers consistently report negative experiences with payment, expressing frustration over delays in order... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have contacted the company on a few occassions via watssapp and by email and have not got a response. The bulliongiant.com website has disapeared and i am concerned this is fraud... In july i was as... See more

Rated 3 out of 5 stars

I just placed an order for the 31 August delivery benefiting from the discount they're offering. I spoke with the team and they seemed really helpful and reassuring. I've given 3 stars only because... See more

Rated 1 out of 5 stars

-100stars AVOID – PAID FOR GOLD, RECEIVED NOTHING Ordered and paid for several gold bars in July, promised dispatch 31st August. No gold, no tracking and no delivery date. Website went down, phone... See more

Rated 1 out of 5 stars

Still waiting for my order which was meant to be dispatched 28th Aug got no email from them to say they've changed the date now there dispatching it on the 4th of Sept which I don't believe it dies no... See more

Company replied


Company details

  1. #36 of 36 best companies in Gold dealer

About BullionGiant.com

Written by the company

logo

BullionGiant.com specialise in providing Gold Bars from the top brands at the very best prices in the UK. 
We are based in Central Manchester. BullionGiant.com only sell Pure Gold, no other metals or jewellery, which means we can pass on massive savings to you. 

We sell all the Top Brands: Umicore, Heraeus, Metalor, PAMP, Valcambi and The Royal Mint.

All our gold bars are Brand New and LBMA (London Bullion Market Association) Approved and all VAT FREE

Our Dynamic Pricing means that you will always get the Best Possible Price

We have no hidden costs, the price you see is the price you pay which includes Free Insured Delivery.

Our friendly team are always happy to help with any questions and are available Monday-Friday from 9am-5pm by calling 08004332424.

You can even contact us on WhatsApp, 07747246247.

We want to make buying and owning gold bars as simple as possible and have various payment options available. Card/Bank Transfer/Crypto.  

buy gold

FREE Insured Shipping on ALL Orders

No Hidden Fees

Completely FREE, Full Insured and Tracked Delivery. No Surprises when you get to the checkout. The price shown is the price you pay.

Contact info

2.4

Poor

TrustScore 2.5 out of 5

405 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.4

All reviews

(405)

235 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Its a scam

Its a scam. the new director literally went to prison for drug money laundering. Website down. you can check this out on companies house. damn. ordered aug 20th, still nothing.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

I am also a victim of this scam and…

I am also a victim of this scam and have lost a significant amount of money.
I strongly encourage anyone who believes they have been affected to take a few minutes to report it to Report Fraud (Action Fraud) through their online reporting service.
Even if one individual report does not lead to an investigation, multiple reports from different victims may help identify a pattern and provide further information for the relevant authorities to consider.

5 August 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I order 18 july they said it will dispatch in 31 august now september 5 i did not recive any thing the web site whatsapp nothing working

18 July 2026
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY

SCAM COMPANY! They promised to deliver it yesterday with next day delivery, but nothing came plus website is down and WhatsApp business account cannot be accessed.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

SCAM ALERT!!!!

SCAM ALERT!!!!! WEBSITE SHUT WHATSAPP DISAPPEARD!!!!

I ordered gold no delivery i have seen other reviews looks like everyone been scammed. Been on to the fraud team with my bank i urge everyone to do same.

JOIN FACEBOOK GROUP 'BULLION GIANT FRAUD'

4 September 2026
Unprompted review
Rated 1 out of 5 stars

This company is a complete scam

This company is a complete scam. They took my money for an order, never delivered the goods, and completely ignored all my refund requests. Shortly after, they locked my account and unauthorized charges appeared. Stay away from BullionGiant.com!

5 September 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam

This company is a scam. I bought a 10 gram pump through Klarna and it was supposed to be delivered on August 28th. They said why is it late? I will deliver it on September 4th and I will give you 5% of the money back. If it was all a lie and a scam, I can contact them via WhatsApp. They gave me the size of a 10 gram coin. How are you doing? Take people's money. Rest assured that the worst case scenario will happen to you.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Exit Scam

It seems this was an exit scam all along !!

I hope the fraud squad are able to apprehend the people involved & send them to jail !!

The only recourse is to contact your bank or credit card company & hopefully you get your money back.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

I absolutely do not recommend this…

I absolutely do not recommend this company! You sell precious metals and you do not have professional dealings! My shipment has not arrived yet and you just make excuses that you have a lot of orders! Who cares?! That is your responsibility, not the customers'! Learn professional sales over the internet and do not cheat customers!

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Scammers.. Fraud Company

Scammers…. Everyone beware they are scammers who took your money and never deliver the bullion which was purchased. The website is down and all the communication is also down. Dont give them your hard earned money as I had a high value order which was supposed to be dispatched on 28/08/2026 then on 04/09/2026 and now they are not responding to email, call or whatsapp. STAY AWAY FROM THIS FRAUDULENT COMPANY

4 September 2026
Unprompted review
Rated 2 out of 5 stars

I have contacted the company on a few…

I have contacted the company on a few occassions via watssapp and by email and have not got a response. The bulliongiant.com website has disapeared and i am concerned this is fraud... In july i was assured my order would be dispatched on 28/08/26 then 04/09/26. And i am still waiting and hopeful the orders will arrive today as stated next day delivery but am less than reassured. Is this a scam?

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Bulliongiant scam.

I have been buying from them since 2024 and have never had a bad experience. I had no reason to doubt them. They have been around as a legitimate British limited company since 2011, and had established a good reputation. They, like me are based in Manchester, so I believed I was dealing with a local 'partner'. It looks like doing honest business is too slow and rich is no longer rich enough. They have stolen my money and simply disappeared. That can only happen in a system that is either deliberately porous enough to let thieves escape or is so incompetent that no one cares about any consequences, because they do not exist?

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Scam. This company with every one

This company I dont know make night planed scams with innocent people and first trust the people and make good reviews and I Oder 21 august/2026
From my credit card i wait for 28/augest /2026 first three days amount pending and when money gone throw after that the make drama with every one make fool now 1st September the y said get your refund or wait for 4september i said no cancel and refund now 6 th September 2026 no from last 22august to 6 September take money and run no what’s app no app no web site no phone no thing working full froud I I visit the Adress by walk there is nothing there big scam I have proop email whats app chat invoice! Let me sorted with bank first if the y are in uk definitely send him to jail.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

1st April

1st April, came home late night from gym, high on cortisol. News spreading US and Iran came to deal and war is going to end, Gold price started increasing sharply. I was googling to buy gold again and again, found BullionGaint OMG this is a good deal. Looked on TrustPilot for reviews, not that bad, asked chat GPT, started buying gold one after the other bought 4x50g bars.
Came to know it’s scam in two days, didn’t want them to refund, I will lose so much money. Reported banks, they asked to apply after the delivery date.
I have been waiting to report all these days.
Sad I couldn’t help anyone from buying.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

I placed 2 high value orders and was…

I placed 2 high value orders and was told they will be dispatched on 28 August 26. On 26/8/26, I contacted them and they confirmed to me dispatch o. Friday 28/8/36, in 2 days time, for next day delivery. On 29/8, nothing delivered. I contacted them and received a "message from the manager apologising for delay apparently due to high volume orders, and promised 100% delivery on 4 September. I contacted them again afterwards and their staff confirmed again delivery on 4th September. Then all telephone closed. I sent a whatsup message earlier this morning seeking confirmation and details. An automated message appeared instantly implying dispatch 4th Septemver, today, but no details. I wanted assurances and details of tracking number ect. Sent several enquires requesting confirmation, no response whatsoever. Around 16:00 whatsup message implying account closed....... Bulliongiant vanished, disappered online, not responsive, telephone closed, whatsup stopped, website disappeaeed.......Big scam!

4 September 2026
Unprompted review
Rated 2 out of 5 stars

Feeling cheated we have been

I have genuinely bought gold from this company and thought that they would send it to me on thev28th August 2026 or the next working day which should have been 1sr September 2026 but so far nothing. I am not interested of any money back because the gold prices have gone down but I would like the gold I bought and paid for over the past year. The website is no longer up nor is the whats app number. I feel cheated and for them to reply to this stating that they have sorted out refund is not true so my advice is to contact you bank so that they can pursue them. Do not order anything from this company until a genuine person gets the gold they have purchased which is really doubtful and I will wait for their reply which will be the same as the other cheated people which lies about new customers. Please do not be fooled like I was, but should they send me the gold I purchase I will apologies and rewrite a review but I doubt it.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Biggest SCAMMER

Biggest SCAMMER, I have opened a dispute with bank to get my money back now. I would suggest everyone to make a police complaint and take it further with the relevant departments. These kind of people should be in a prison….

4 September 2026
Unprompted review

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