Bullionhouse Reviews 

307
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that staff members are extremely knowledgeable, welcoming, and always ready to answer any questions without pressure. Consumers also love the transparent pricing, noting that the business offers some of the best rates for buying and selling precious metals. People consistently describe the overall process as smooth, efficient, and stress-free from start to finish. Some reviewers were not happy with the communication, noting that staff sometimes failed to proactively reach out with updates. A few individuals felt that customer service fell short of expectations, experiencing a lack of friendliness or unhelpful responses during their inquiries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Reviewers mention positive feedback about service, consistently highlighting a professional, transparent, and... See more

Price

People report positive experiences with price, consistently praising the fair deals, unbeatable offers, and... See more

User experience

Customers expressed great satisfaction regarding their user experience, highlighting that the entire process... See more

Customer service

Users describe positive interactions with customer service, consistently praising the knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had several different valuations on my partners 23380 GM 9ct gold curb chain, before I stumbled across Bullion House on Baker Street London. Bullion House gave the best valuation price on the chain... See more

Rated 5 out of 5 stars

Communication from the team was fantastic, quick responses & estimates given before travelling in. Jonathan was both friendly & professional. Their offices are welcoming & beautifully designed. I'm ve... See more

Company replied

Rated 5 out of 5 stars

Out of all the bullion houses on the market, I highly recommend Auronum. They consistently offer some of the best prices for buyers — I’ve purchased multiple coins and bars from them — and more re... See more

Company replied

Rated 5 out of 5 stars

I've had a fantastic experience with Jordan and Liam who are both extremely knowledgeable, insightful, and very helpful! They have always been more than happy to answer any questions I have (no matter... See more

Company replied



Contact info

4.8

Excellent

TrustScore 5 out of 5

307 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(307)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Been using them since lockdown and…

Been using them since lockdown and never failed to deliver

1 November 2025
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

We truly appreciate your loyalty and trust. It means a lot to hear that we’ve consistently delivered for you over the years.
Always here whenever you need us.

Rated 5 out of 5 stars

My experience with Bullion House was…

My experience with Bullion House was good, Jonathan was professional and everything went smoothly.

31 October 2025
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Thank you for your review.
We’re pleased to hear everything went smoothly and that Jonathan provided a professional service.

We appreciate your feedback.
@Bullion House

Rated 5 out of 5 stars

Fantastic company

Fantastic company . Jordan was very prompt and helpful . Excellent service

4 October 2025
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Thank you so much for the kind review, Claude.

Rated 5 out of 5 stars

Great store with a great team

Jonathan was very helpful and friendly. He took all the time we needed to make sure we understood the evaluation and prices. I hope we can deal more coins with Bullion House in the near future.

30 October 2025
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Thank you for your excellent review.
We truly appreciate your recommendation and look forward to assisting you again.

@Bullion House

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and competitively priced in their dealings. Jonathan was great to deal with and really thorough in his interactions with us. He was very prompt in his responses and took the trouble to explain things very well. I would highly recommend Bullion house.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

The guys are experts in evaluations

The guys are experts in evaluations. I was met by professional guys and Jonathan and his team were friendly and helpful.
Highly recommend the place

27 October 2025
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Thank you for your review.
We’re pleased to hear you received excellent service and clear guidance from Jonathan.

Your recommendation is greatly appreciated, and we look forward to assisting you again.

Rated 5 out of 5 stars

Excellent Service

My experience from start to finish was excellent. I dealt with Johnathan.
He was very professional and friendly.
I have 100% trust in him and would recommend him if you need to sale your Gold.
Edith.

24 October 2025
Unprompted review
Bullionhouse logo

Reply from Bullionhouse

Thank you for sharing your experience, Edith.

We’re glad to hear Jonathan provided professional, friendly service and earned your trust.

We appreciate your recommendation and look forward to assisting you again.

Rated 1 out of 5 stars

Don't use these

I sent coins off to them in January. I have emailed, called to staff member and te text several times. Not only did they fall to send out all paperwork as it happened, but sent me a link to my delivery. It didn't arrive, but tracking didn't recognise the number. So I have lost over £2500 in 13 coins. I will be taking legal action.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

Great store easy to find

Great store easy to find, I had no appointment booked but Patrick met me sat with me and gave me all the information I needed. I purchased some really good valued silver and will be purchasing all my investment metals from here.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

I went to buy gold and silver (precious…

I went to buy gold and silver (precious metals) here, and the service was excellent. The staff (Jonathan)were very friendly, knowledgeable, and took the time to explain everything clearly. I really appreciated their honesty and professionalism. Highly recommended for anyone looking to invest in gold or silver!

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service and the Best Prices Around

From start to finish, my experience with Bullion House was absolutely outstanding. They genuinely offer the best prices around for gold - I checked several places before visiting, and no one came close to their rates. The process was smooth, transparent, and completely stress-free.

Jonathan was extremely helpful and professional throughout, taking the time to walk me through each step and explain how everything worked. His communication was clear, and he made sure I was comfortable and confident at every stage. It’s rare to find a business that combines great value with this level of personal service.

I can honestly say I wouldn’t go anywhere else now. Bullion House has earned my full trust, and I highly recommend them to anyone looking to sell their gold or deal with a reliable and honest company. Truly the best in the business!

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Professional & Friendly Service from Jonathan at Bullion House

I had the pleasure of being assisted by Jonathan at Bullion House today when selling some gold, and I couldn’t be more impressed with the experience. From start to finish, Jonathan was exceptionally professional, incredibly friendly, and took the time to explain every detail clearly and honestly. His knowledge and transparency made the whole process smooth and stress-free.

It’s rare to come across someone who combines expertise with such genuine warmth and customer care. Jonathan is an absolute credit to Bullion House, I would highly recommend both him and the company to anyone looking to buy or sell precious metals.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

It was a great experience

It was a great experience. From the price they offered to the greetings up until the farewell. Very respectful staff, a nice corporate and comforting building. I managed to sell my gold same day, for cash. I booked the appointment an hour earlier.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service (highly recommend)

I had several different valuations on my partners 23380 GM 9ct gold curb chain, before I stumbled across Bullion House on Baker Street London. Bullion House gave the best valuation price on the chain at a great scrap gold price. The service was 10/10 in every aspect for example, communication, advice on transport into London, prompt service, kept to our appointment time, was professional but also friendly, made us feel welcome at the shop & also offered to help with our daughters stroller up & down the few steps in store. For any gold valuations in the future, Jonathan will be our first port of call. Thank you Bullion House!

1 October 2025
Unprompted review
Rated 4 out of 5 stars

Personal service …

Personal service from Jonathan who efficiently made arrangements for me to sell my bars by visiting showroom.
Process was very easy and suitable checks were made.
After testing while I waited the sale proceeded at the spot price. There was no pressure to sell.
Payments were made to my bank account within 3 hours of sale and I received a follow up email to check that my money was safely in my bank account.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Gold Coins Sale

I found Bullion House via a Google search,called and made an appointment to see the Sales advisor Jonathan. Lovely office,great advice and very competitive pricing for the Gold coins that I wished to sell given by Johnathan.
I highly recommend Bullion House service was top notch and agreed sale price was transferred into my account in seconds.
I intend to use them in the future to purchase Gold coins as well

12 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look