Be careful, your subscription will auto renew at the end of the commitment period. So watch your account for money being drafted... because they will charge you every month for 3 years if you're not c... See more
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See what reviewers are saying
Nothing but bad experience after bad experience with this company. Save yourself the stress. Do not sign up. Canceling for any reason is impossible. They just keep charging your card. Customer service... See more
Company replied
Massive WARNING: DO NOT TRUST, DO NOT PURCHASE FROM THIS COMPANY. THEY ARE A SCAM. I bought a 6-month Bump Boxes subscription for my wife, expecting it to end after six months. Instead, they kept c... See more
Company replied
Bait and Switch. Lure you in with promises of 100% satisfaction guarantee, easy and hassle free returns and and cancel subscription at any time. All lies. False advertising and fraud. Refused to r... See more
Company replied
Company details
Information provided by various external sources
Protect your baby with each box delivered to your door! You can feel confident that your new box each month is helping you celebrate pregnancy and protect your bump!
Contact info
7719 North Pioneer Lane, 61615, Peoria, United States
- 888-913-7879
- info@bumpboxes.com
- bumpboxes.com
1.6
Bad
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
RIDICULOUS
RIDICULOUS! Being charged $50+ A MONTH for boxes that DONT SHOW, and custom reps with NO IDEA how to mend situations! The items in the box ARE cute, but it’s WAY over priced! What I’m paying $50+ a month for I could’ve gotten for less than $30 at a target. This WAS supposed to be a nice treat during pregnancy, but it has been nothing but a headache, waste of time, and complete let down! Do not buy from them!
3 September 2022
Unprompted review
Reply from Bump Boxes
Hey Madeline, I am so sorry to hear that your experience with us has gone poorly. I would love to help make things better for you. I just sent you an email with more details on your account. I hope I hear from you soon!
Would give 0 stars if possible
Would give 0 stars if possible. Paid around $25 for my box, decided to upgrade to a "premium" item for 12.99 more. Received not one thing in my box that I will use- one had already been opened and the quality was subpar.
Had no idea that i'd be charged $25 to cancel. Without a doubt the worst subscription service I have ever signed up for. Please don't even post a reply here, as I have tried to speak to your customer service with no luck. In fact, I was told that I was "having trouble completing my commitment" when in fact I am having trouble with crappy products and a really crappy service.
26 August 2022
Unprompted review
Reply from Bump Boxes
Hi Marcy, thanks so much for taking the time to leave your honest review. I'm disappointed to hear about your expereince. We strive to make moms' lives easier in all that we do. Pregnancy is hard enough! I'd be happy to hear more and give you solutions that work for you.
I've requested your info via TrustPilot, but you can also email info@bumpboxes.com and put "ATTN: Sarah" in the subject line.
Thanks so much!
-Sarah at BumpBoxes
This stupid company sent me the worst…
This stupid company sent me the worst box. This is my first time using it and I priced everything they put into it. It was 17 dollars for all of the product in the box. This was a huge disappointment. Also, i didn't sign up for the 6 month subscription when I placed this order. But all of a sudden it appears in my account that I signed up for it for 6 months. The first month was awful so I am not going to continue to do this. I canceled a my credit card because I refuse to give this company anymore of my money. They didn't even say they charge you the full 48 dollars for the box, they just charge you with absolutely no notice. I'm severely disappointed in this company. I decided to do 1 month because I got a promotion and thought ya know this would be neat to give a try. Nope. I will never be using this company again
8 August 2022
Unprompted review
Reply from Bump Boxes
Hi! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that you've had a difficult time with our website. I've shared your feedback directly with our leadership team in hopes that we can improve this for other mama's in the future.
Please don't hesitate to reach out to our #MomSquad at info@bumpboxes.com if we can do anything else to help support you in your pregnancy journey.
-Sarah at Bump Boxes
I signed up for a six month…
I signed up for a six month subscription they continued to deduct way beyond the six months. They are not able to be reached by phone unless you’re trying to buy from them. If you’re trying to cancel what they continue to deduct you must go back and login to cancel future charges. What’s the point in signing up for how many months you want when they will not respect that and just continue your subscription? There was not one single month that I received $59 worth of items either. The company takes advantage of vulnerable pregnant women. zero stars is what I would give them. Do NOT sign up for this please!!!
5 August 2022
Unprompted review
Reply from Bump Boxes
Hi L Hendrix! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
If you'd like help with that, please email our customer experience team at info@bumpboxes.com.
-Sarah at Bump Boxes
Beware of Auto Renew for Gifts!
Beware of Auto Renew for Gifts!
I purchased a set plan as a gift for expecting mom yet it was auto-renewed after them term I paid for. They also would not credit me back for packages which had yet to ship. Super shady, I would recommend other gift options stay away from Bump Box. Also some of the items were cheap little paper cutouts and not worth the price.
As for your reply below. I contacted your 1800# twice and waited for 15 min each time before being notified agents were unavailable and being disconnected. #momsquad is #ajoke
3 August 2022
Unprompted review
Reply from Bump Boxes
Hi Ruth! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com so we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
Received 2 boxes
Received 2 boxes. First one was great except the natural deodorant smelled so strong and so bad. For a pregnant person that smells better it was aweful. The second box I got morning sickness drink things it was like a sample only 3 a water bottle that was dollar store material. It just didn't seem worth $40 definitely priced everything high and it barley added up to what you spend on the box. If the next one comes like that I will 100% cancel. I like the boxes bc you usually get more the. The price you pay for the box taking the chance some might not be exactly useful for you but when. It seems like I am overpaying for stuff that's not worth it I won't continue
29 July 2022
Unprompted review
Reply from Bump Boxes
Thanks for your honest review, Michael! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
These sneaky subscription companies…
These sneaky subscription companies give the appearance of a set monthly subscription plan, and then continue to charge you until you have to cancel. Imagine how much more money they make by charging each and every additional customer an extra month of a monthly charge. It's a scam and I hate these companies because of it. Read the fine print, they suck.
18 July 2022
Unprompted review
Reply from Bump Boxes
Hi Ro! Thanks so much for taking the time to leave your honest review. Our #MomSquad would be happy to help you manage your subscription.
If you haven't already, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com so we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
We hope to hear from you soon!
HORRIBLE!
They send you the worst gifts that no mom would ever need. Complete waste of money and would never recommend spending this on any new mother. Babies are already expensive enough and this is just a wasted cost that sounds cool at the time.
14 July 2022
Unprompted review
Reply from Bump Boxes
Thanks for your honest review, Mitch! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
6 month subscription is NOT just for 6 months!!!!!
When you sign up for a limited subscription, say 6 months, 9 months, 12 months, etc, they continuously renew monthly without contacting you. There is no warning on the website during the ordering process and there is no warning in the order confirmation. In addition, the products are not really worth the price. Bumpboxes did reply that "We never sign you up for this without your agreement during the checkout process." In my case, there was absolutely no warning during the checkout process. I contacted them a couple days after I noticed the 5th charge past when the 6 month subscription should have expired. Even though they had not yet shipped the box, they refused to stop the shipment and refund me the money. I ended up having to file a BBB complaint.
8 July 2022
Unprompted review
Reply from Bump Boxes
Hi KathiM! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please email our customer experience team at info@bumpboxes.com so we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
Poor business owners
When I ordered this subscription for my daughter I was very excited. Unfortunately I did not read where it said you have a nine month commitment my daughter is due in four months. I called the company and they would not let me redo the subscription on a month-to-month basis. I find it very disappointing that they would not work with me and let me do the month by month they said they were unable. There is no such thing. I will not give them my business and they also charged me $25 just to cancel. All they had to do was let me do the month by month I wanted to do it for the next four months. They could’ve got over $200 from me instead they charged a $25 cancellation fee and that’s all they’re getting from me. I would not recommend a company that will not accommodate their subscribers. Poor business owners.
7 July 2022
Unprompted review
Reply from Bump Boxes
Hi stacey! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that you've had a difficult experience with our #MomSquad, we would love the opportunity to try again.
When you started your 9 month subscription, we thought we would get to serve you for the entire commitment you chose. We do have the $25 fee to cancel committed plans, but we would be happy to help you set up a new month-to-month account. Monthly plans that do not have a term commitment can be cancelled at no charge!
I hope that information is helpful, but if you have any other questions or concerns please email us at info@bumpboxes.com. Feel free to ask for Sarah! :)
Everyone is writing about the same…
Everyone is writing about the same experience - you can't cancel their services. They'll tell you there's a cancellation fee. Okay, fair enough. Doesn't matter. After you pay the cancellation fee, they keep charging you anyways.
update: BumpBox replied to me and said I can cancel my subscription, they have not addressed the fact that they have already charged me the cancellation fee previously and still have continued to charge me. Hoping for a resolution today. I've been in touch with them via email and haven't gotten a resolution yet.
update #2: They're still jerking us around and stealing our money. BUYER BEWARE!
26 June 2022
Unprompted review
Reply from Bump Boxes
Thanks for your honest review, J. J. Lahey! We appreciate your feedback!!
We've recently updated our cancellation process, so you are able to login and cancel online at anytime for any reason. Once your cancellation fee is successful, your subscription is cancelled and you should not be charged moving forward.
If you have any questions on your individual account, please reach out to our #MomSquad at info@bumpboxes.com and we'll be happy to help.
Thanks again!
-Sarah at Bump Boxes
Be careful
Be careful, your subscription will auto renew at the end of the commitment period. So watch your account for money being drafted... because they will charge you every month for 3 years if you're not careful. The reviews of this company reflect the truth of customers experiences. This service is generally a nice gift and some of the items are cute and useful. Some boxes seem to be better than others and some products came without being sealed properly, such as vitamins. Also, there is a early cancelation penalty.
3 June 2022
Unprompted review
Reply from Bump Boxes
Thanks for your honest review, B. Corey! We appreciate your feedback!! Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
We completely understand that sometimes you need to end that commitment early, so we have the $25 fee to get your account fully canceled.
We would be happy to help you manage your account. Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com if we can help with anything else!
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
Do not trust this company!
Do not trust this company!! If you try to cancel, they will refuse. If you try to escalate your concerns, they will refuse. They are focused only on getting money from a vulnerable population, pregnant women. A much better use of your money is to buy your own products separately or invest in a more ethical box service.
I use a coupon for a free box in which it did not state if you get a get a free box you'll be in a "contract" for nine months..
3 June 2022
Unprompted review
Reply from Bump Boxes
Hi G! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that you've had a difficult time managing your account with us. We are real moms and dads too, we want to help!
When you started you claimed your FREE box a 6, 9, or 12 month subscription was part of the offer and agreement during checkout. We thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com if you need any further assistance with your account.
-Sarah at Bump Boxes
I highly don't recommend getting…
I highly don't recommend getting bumpbox to anyone unless you wanna get scammed!! Fyi!!! I told them to cancel my account multiple times. Told them to cancel it Monday and refund me the last 70$ they had taken out of my bank !! They refunded but taken it back out anyways and tried to say they didn't do such!! I have proof and screenshots.
13 May 2022
Unprompted review
Reply from Bump Boxes
Hi Jess, thanks so much for taking the time to write your honest review. You should definitely receive the products you've paid for, so we would be more than happy to review your account and help with refunds if applicable.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully canceled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
This Company and the products they…
This Company and the products they provide are trash. They charge you way up front and don't ship your box for 7-10 days. The website says my second box has been in the process of being "packed" for 3 days. What takes 3 days to put 5 items in a box? Customer service couldn't answer that question. Customer service says they charge on the 2nd and ship from the 17th to 29th of the month...Stay far far away from this Company. Also, there is a $25 cancellation fee for subscriptions they bury in the fine print.
Look at how many negative reviews they have. Their rating on google maps is 1.8 stars. It’s not about the money for me, it’s the service and products and this company needs to go out of business.
5 May 2022
Unprompted review
Reply from Bump Boxes
Thanks for your honest review, JB! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully canceled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
They will steal your money--over and over again.
This company just keeps renewing long after they stop sending boxes. They billed me at $43/month for months--the baby for whom I purchased these is now walking and teething and Bump Boxes is still arguing about giving me back money they took out of my account this year. They are a terrible company.
4 May 2022
Unprompted review
Reply from Bump Boxes
Hi Jeannette! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
If you'd like help with that, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
DO NOT USE THIS COMPANY
They sign you up for another subscription you did not sign up for and then want you to pay for it even though you never ordered it. Good luck trying to stop it. We had to block them on our credit card and send back boxes we did not order. The quality of the boxes we did order was good for the first one and then they were way way overpriced for the items in the box. Stay away from this company
4 May 2022
Unprompted review
Reply from Bump Boxes
Hi Shyla, I'm so disappointed to hear that you had a similar experience as a recent review did. There are enough similarities that I think this might be a duplicate, but if this is a unique case, please still reach out to info@bumpboxes.com for more help on cancelling your plan and returning unopened/unused items that you didn't love.
I hope that helps!
DO NOT USE THIS COMPANY!!!
They sign you up for another subscription you did not sign up for and then want you to pay for it even though you never ordered it. Good luck trying to stop it. We had to block them on our credit card and send back boxes we did not order. The quality of the boxes we did order was good for the first one and then they were way way overpriced for the items in the box. Stay away from this company!!
4 May 2022
Unprompted review
Reply from Bump Boxes
Thanks for your honest review, Shy! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
We completely understand that this service might not be the best way to celebrate right now, no worries. If you have a monthly subscription with us, we can help you cancel. Cancellation fees may apply depending on the subscription type.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Terrible company
Terrible company. Don't do it read all reviews everything customers say are true it's a fraud scam hustle crap.
18 April 2022
Unprompted review
Reply from Bump Boxes
Hi Alisha! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that we've made it difficult to celebrate this pregnancy, that's the last thing we want to do. If you haven't already, please respond to the automatic response on your original ticket so we can get this assigned right away!
You can also reach us Monday through Thursday 9:15AM CST - 4:30PM CST and until 3:30PM CST on Fridays at 888-913-7879.
We are real moms and dads too, and we're here to help!
-Sarah at Bump Boxes
Stay away from this subscription unless you want to pay and pay and pay as they will not let you cancel.
They sign you up for another subscription you did not sign up for and then want you to pay for it even though you never ordered it. Good luck trying to stop it. We had to block them on our credit card and send back boxes we did not order. The quality of the boxes we did order was good for the first one and then they were way way overpriced for the items in the box. Stay away from this company.
7 April 2022
Unprompted review
Reply from Bump Boxes
Hi Laureen! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com so we can help right away!
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process.
I hope we hear from you soon, so we can help!
-Sarah at Bump Boxes
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