BunchesandstemsReviews 

290
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, most reviewers were let down by their experience overall. Many customers expressed dissatisfaction with the delivery service, citing issues such as late arrivals, non-delivery, and items being left in inappropriate locations. Reviewers frequently reported that the products received, particularly flowers, were often wilted, damaged, or did not resemble the images advertised online. The customer service was widely criticized for being unhelpful, unresponsive, and for denying refund requests, often offering store credit instead. People also encountered significant problems with the refund process, finding it difficult to obtain their money back even after multiple attempts and being told it was outside the timeframe for a refund. Additionally, some customers noted that their orders were incorrect, missing items, or were significantly smaller than expected, leading to feelings of being misled.

What people talk about most

Delivery service

Clients share negative opinions on delivery service, with many experiencing significant delays, often... See more

Order

People report negative experiences with order, citing issues such as hidden charges, missing transaction... See more

Product

Reviewers express significant dissatisfaction with the product, frequently stating that what was delivered... See more

Refund

Customers consistently note negative experiences with refund, with many reviewers reporting that their... See more

Service

Users describe negative interactions with service, with many reviewers calling it a "complete joke" and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

02560068 ORDER NUMBER Please have them find it Please tell me how I can  post another review saying how they purposely are trying to pretend they cant find., I have about 10 emails from them EVEN WO... See more

Company replied

Rated 1 out of 5 stars

This is the worst florist/flower experience of my life. I ordered same day delivery for my friend's 60th birthday, but the flowers didn't arrive until the day after. The flowers were wilted and in s... See more

Rated 1 out of 5 stars

Terrible! Do not waste your money. Flowers were delivered 2 days late, were NOTHING like I ordered and when they did come - were brown and wilted. Could have gotten better from local supermarket. Deli... See more

Company replied

Rated 1 out of 5 stars

Flowers arrived 5 days late, stinking and rotting. My Mum was pretty disappointed. I asked for refund. They denied and said they'd give the shipping fee back.. Will be submitting chargebac... See more

Company replied


1.2

Bad

TrustScore 1 out of 5

290 reviews

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1.2

All reviews

(290)

248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was perfect

It was perfect! Very affordable considering I live across the world and wanted same day delivery. I am a broke college student and know my best friend loves succulents so I got the cheapest succulents and they turned out better than I could have imagined! She loved them so much and I couldn't have asked for anything better.

9 April 2026
Unprompted review
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Reply from Bunchesandstems

We're so grateful that you took the time to share your experience with us. Your feedback means the world to us! Thanks a bunch!

Rated 1 out of 5 stars

Same day delivery has not happened

Terrible service! Ordered Easter flowers and chocolates for my mother. They haven’t arrived. Said same day delivery.

Thank you for replying. Order no 2529644. It is on its way today but was ordered with same day delivery. It did not say it would be posted an then delivered.

2 April 2026
Unprompted review
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Reply from Bunchesandstems

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Rated 1 out of 5 stars

I had a really disappointing experience…

I had a really disappointing experience with From You Flowers. I paid $50 for a delivery that was meant to arrive yesterday, but it didn’t show up. When I called, I was told it was “in transit,” and when I followed up again the next day, I was given the exact same response with no real update.

Things got even worse with the delivery driver. He called both me and the recipient saying he was nearby and about to deliver, but the flowers never arrived. When I called him back, he suddenly claimed he was TWO HOURS away—completely contradicting what he had just said. He then blamed a “wrong address,” which is simply not true. The address provided was correct—he just couldn’t find it.

To make matters worse, he was rude and unprofessional, and even threatened to return the flowers instead of delivering them.

Overall, this was a frustrating and stressful experience with poor communication, misleading updates, and unacceptable customer service. I would not recommend using this service.

3 April 2026
Unprompted review
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Reply from Bunchesandstems

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Rated 1 out of 5 stars

I placed an order for sympathy flowers…

I placed an order for sympathy flowers and what a huge drama that was.The internet site was completely misleading on every level. The flowers were totally different to the ones ordered.They weren’t delivered on the day requested and they were left at the post office. I will never use this company again.
Dreadful service.

3 March 2026
Unprompted review
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Reply from Bunchesandstems

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Rated 1 out of 5 stars

DO NOT SHOP with this company

DO NOT SHOP with this company, they also trading as BLOOMEX , same company , they would have to be the worst so called florist I have ever dealt with and importantly there is a PUBLIC WARNING via the NSW Government not to trade with these people . I ordered unknowingly and cancelled the order before it was made up and left there so called store , but they proceeded , refused a refund and have defiantly denied my consumer rights for a week. I have reported them to Victorian Consumer Affairs ,
NSW government warned not to deal With these people
Original online order number 18892, then changed to Bloomex 2523691. You are the same company

25 March 2026
Unprompted review
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Reply from Bunchesandstems

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Rated 1 out of 5 stars

Day late, poor condition & no card

Paid for my order on morning of 30th. Scheduled flowers for delivery on 31st and paid for the full size sympathy card. Flowers arrived on the 1st, were not in good condition and no card showed up. Recipient didn't even know who they were from.

31 March 2026
Unprompted review
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Reply from Bunchesandstems

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Rated 1 out of 5 stars

If I could give no stars i would

If I could give no stars i would. Terrible people to buy flowers from and scammed my husband out of over $100 worth of flowers for our anniversary and was given the run around on delivery when it stated it was same day delivery which in the end was said to take up to 6 days. when we phoned the next day after purchasing to raise our concerns and ask for a refund we were told no refunds were available and the money would go to store credit or they would resend the flowers and when we stated we wish to have our money back she said she was going to grab her manager to resolve the matter and hung up. we then called back and was told the exact same thing like she was reading it from a piece of paper. We will be taking legal action. Absolute scammers.

2 April 2026
Unprompted review
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Reply from Bunchesandstems

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Rated 1 out of 5 stars

Very disappointed

Order No 296365523, was made by Anthony A Coates.
We ordered a sympathy bouquet on 31st’26 at 9am for a friend in Perth, they said same day delivery. The recipient never received. We called Customer care on the 1st April’26, the first time we were cut off. Call again they said definitely it will be delivered on the 2nd morning, it’s past 12 pm and still our recipient hasn’t received. We called again and they said they’ll deliver in the evening. So not sure this floweriest is a genuine one or not. Pls read reviews before you order. Worst one ever. Finally delivered on the 2nd at 7pm, after several calls. Your’ll advertising same day delivery.

31 March 2026
Unprompted review
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Reply from Bunchesandstems

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Rated 1 out of 5 stars

Do not waste your money

If I could give a negative I would.
1. Delivered a day late.
2. Not the flowers I ordered as meant to have a glass vase and be bold colours. Was a cardboard box and pastels.
3. Delivered to the wrong address (billing address) not delivery address … which are different cities.
When I called they refused a refund or to resend. Offered a store credit they would issue within 24 hours time and then I could reorder myself (so flowers would be 3 days late) and refused to let me speak to a manager.
Would NOT touch them with a 10 foot pole. Disgusting customer service and sending much cheaper flowers than paid for and not delivering when meant to. Do not use them!!!

2 April 2026
Unprompted review
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Reply from Bunchesandstems

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Rated 1 out of 5 stars

The flowers l ordered were very small…

The flowers l ordered were very small they are a ripoff company dont order from this place they come hours late

1 April 2026
Unprompted review
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Reply from Bunchesandstems

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Rated 1 out of 5 stars

Theft

**EDIT order number #14429 made on 08/03/26**

My mum (who lives in the UK) ordered flowers which never arrived. I contacted the company who said the flowers had never been delivered due to the "bridge closure". I explained I do not live close to the Fremantle bridge and that should not have affected the delivery. They agreed to send another bouquet. This was never received. I have since phoned the company twice and have emailed twice to request a full refund. The emails have remained unanswered. On the phone the customer representative states they have referred the problems to the "investigations team" and refuse to speak further or put me through to the team who can issue a refund. I believe this is no a scam and they have stolen $104.45 from my Mum. (As she lives in the UK I have been contacting the company on her behalf as I live in Australia)

1 April 2026
Unprompted review
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Reply from Bunchesandstems

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company. I ordered flowers for a first anniversary they arrived 3 days late. In the meantime I demanded a refund. Still waiting..
the pathetic flowers arrived 31st March, nothing like photo, very sparse and to the point were not delivered as the advertised “same day delivery” I called the number and the thing on the other end said they are based in vic. WFT. The company is hard to get a hold of, online chat is useless, emailed the issue & then I get a no reply email. Pricks

28 March 2026
Unprompted review
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Reply from Bunchesandstems

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Rated 1 out of 5 stars

Don't trust 'same day delivery'

I ordered flowers online on Sat 28 March, with same day delivery. Flowers were for my friends birthday on 29 March. I sent 2 emails asking about delivery over the weekend. I didn't get a response, so I phoned on Mon 30 March and was told the courier didn't deliver over the weekend, would collect that day and deliver 31 March. No delivery the morning of 31 March, so I phoned again and this time was told Kings Meadows is outside their regional area and delivery would be tomorrow, 1 April.
My friend's birthday was now 2 days ago! In future I'll be using a local florist, not an online one like this. TERRIBLE!

28 March 2026
Unprompted review
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Reply from Bunchesandstems

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Rated 1 out of 5 stars

the company cant even find my account…

the company cant even find my account or my order status. I gave them my order number and they advised me that they cannot find it. Is this a scam site? i am not even sure if the flowers have been delivered

31 March 2026
Unprompted review
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Reply from Bunchesandstems

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

Rated 1 out of 5 stars

Late delivery and appalling custome

Late delivery and appalling customer service.
Would never recommend

31 March 2026
Unprompted review
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Reply from Bunchesandstems

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY. They take your money, they do not deliver, they promise a refund and they don’t do that either. I prepared a couple of hundred dollars on flowers, chocolates, card and next day delivery.

The next day when the flowers didn’t arrived I called them and asked when they will be delivered, I was told that their third party supply doesn’t have the flowers today and they will delivery them as a priority the next day.

Obviously when you send flowers you are needing them to be sent for a specific reason and specific time. This was not satisfactory however after much disappointment I agreed to one day delay. The next day I called to see if my order would be going they told me it was on the truck out for delivery as it was a priority run. 4 hours later I called and asked where the delivery was, I was then told they had forgotten to give the order to the supplier and it missed the truck run. Two calls, one day, two different lies!

I then requested a refund, was told no they can’t help with that I need to wait until they can deliver in three more days. I stood my ground and was then offered a refund. Many days later I am now writing this as I haven’t received a refund, the delivery was never dispatched and many innocent people are being ripped off.

Of note: the contact centre is either offshore or they only have non-English as first language people answering. The entire process felt like a scam from start to finish. I’ve had to log a claim with the bank.

Stay away from this online store!

26 March 2026
Unprompted review
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Reply from Bunchesandstems

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Rated 1 out of 5 stars

absolutely disgusting service- SCAM COMPANY

absolutely disgusting service! DO NOT BUY FROM HERE! they say same day delivery but thats not true.... we waited ages for these flowers to be delivered and then they turned up dead.... this company is a scam and will not give you your money back!

26 February 2026
Unprompted review
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Reply from Bunchesandstems

We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.

Rated 1 out of 5 stars

What a rort

Husband ordered 50 roses online.
The flowers I receieved had 10-15 roses only not 50. They came with a tiny mason jar to put them in - virtually falls over because its soo small.
The message for the recipient was disgusting - it was on a reciept not even personal - quite funny.
The flowers arrived in a box alongside a mason jar to diy.
This company should be ashamed- sorry but your a rort and have no idea how to run a business. Do not buy! Buy local!
The website describes "The simplest way to send stunning, heartfelt flowers anywhere in Australia". What a joke!
- in response to the company saying they contacted me and left a voicemail- I can confirm this is incorrect and we have heard nothing from them

26 March 2026
Unprompted review
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Reply from Bunchesandstems

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Rated 1 out of 5 stars

Terrible

Terrible, scammy florist. Still dont havd thd flowers i ordered 2 days ago. $138!! Never again!

26 March 2026
Unprompted review
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Reply from Bunchesandstems

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Rated 1 out of 5 stars

Disgusting florals

Disgusting florals. Terrible service. Said same day delivery was delivered in a cardboard box with no vase but should have had one. Nothing like the photo on the site. 2 days later received it. This is a scam. Do not order from them!

25 March 2026
Unprompted review
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Reply from Bunchesandstems

We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.

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