Has anyone ever won a prize from the Bunq Spin the Wheel feature? The mechanics feel entirely fixed, and I am unsure why they choose to include it in the app. It ultimately detracts from the overall u... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely unacceptable from bunq. I paid $500 with my own debit card, and they still took a 2.5% fee, around €12.50, without clearly stating it beforehand. When I challenged them, they hid behind the... See more
Don't use this "bank". When your credit card gets hacked or somebody steals money from your account by making illegal debits, Bunq refuses to help you. They say it takes 3 months to refund your lost... See more
Like so many others here I had bad experiences of not being able to access support or get my money out. When I complained, Bunq blocked my account. It was my only bank account in the country an... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best financial decision I have made
The moment you start having major fun with this bank is from the easy money plan. The easy savings... well it is pretty basic. But the plan is free and there are no charges, but there is a very good interest rate on your money too.
The easy bank plan then comes with a couple of perks and features. It is not the full package, but it still offers a very good range of tools. You get a physical bank card and a couple discounts on cash withdrawals.
Now, the easy money plan... whooo! There is an ocean of tools and features that you begin to see. There are automatons, budgeting tools, multiple physical and virtual cards, and multiple IBANs as well. It will basically give you all the financial tools you need in one place.
I think I’m having an addiction to the…
I think I’m having an addiction to the Wheel of fortune:) I just can’t stop spinning the wheel, it is so captivating.
Definitly a trailblazer from my…
Definitly a trailblazer from my perspective, in this recently emerging neobankingg sphere. It helps you break your chains from a physical presence of a bank. Just use the one month trial, you'll see.
This bank truly understands a…
This bank truly understands a contemporary individual's ever-evolving needs and demands in this fast-paced world.
Their exceptional app not only showcases their deep understanding but also serves as solid proof of their commitment to meeting and exceeding customer expectations in today's digital age.
Furthermore, they provide perfect solutions for individuals who frequently travel, whether for business or leisure purposes. This level of convenience empowers travelers with greater control and saves money. Who wouldn't want to make use of these benefits!?
It seems to me that this bank knew how…
It seems to me that this bank knew how to make its services available to people with different budgets.
I understand that the monthly fees that this bank collects from its customers are not large. It is nice to have access to high quality services without having to pay a lot for it.
I want to say that everyone can choose a plan that is perfect for both its functionality and its cost.
I chose not the most expensive plan. But I got a huge number of services and benefits.
Closed my account for using the cards…
Closed my account for using the cards for crypto payments and online gaming and gambling.
Attempting to keep my 37 euro for four months!
Having to do small claims court claim.
Not a fan
Stay on top of your finances
Bunq's fees are very reasonable, and they offer great value to their customers. For instance, they have a user-friendly app that allows you to easily manage your account and track your spending. They also offer a variety of budgeting tools and financial planning resources.
perfectly done
bunq's mobile application is really nice to interact with. Platform is designed very well and has a very user-friendly interface. Banking was never this easy and comfortable!
Easy green helps the nature
Even though I chose Easy Money plan, I am considering this days to switch to Easy Green, as the entire idea to help the nature to handle harsh consequences of human activity seems to be attractive for me. The company promises to plant a tree each time I spend a certain sum. Well... Let's see.
Indeed, the payment for plan is quite high to me, but if we approach to this thing from an altruistic side, then why not? It's the same as I'd plant every tree on my own.
Terrible service and junk company
Terrible service and junk company. Tried to open an account, I comply with all terms of service and have had 4 accounts shut down and terminated with no explanation. I have contacted support multiple times asking why my accounts are being cancelled and they said they "cannot disclose" the reason. I have done nothing out of the ordinary or nothing wrong. I am just looking for a bank account. Bunq, if you are going to claim someone is breaching terms of service, you should be able to explain how.
This company is keeping funds from its…
This company is keeping funds from its clients you cannot withdrawl and neither transfer it's a shame
Never got a refund. Reported the case to the Dutch Police.
I sent £840 to a UK bank account but the transfer got cancelled by bunq as confirmed by their customer service. After enquiring multiple times I was promised for the amount to be refunded but never got a refund. I have now reported the case to the Dutch Police which has an online fraud department.
Simple and efficient
Simple and efficient
Great and innovative financial service answering to my daily needs
Didn't help me with fraudulent…
Didn't help me with fraudulent transaction, so I lost 2000Euro because of them. I would recommend to look for a real bank that will help you when you need them.
Bunq bank review
From the many banks I have tried out in the past, this is probably the best, because it gives you opportunity to transfer money quick and easy. I usually receive quick replies from support and never have a bad experience with this bank. Also, the idea for planting trees with each transaction above 100 euros is awesome.
Scammers
Hello.
I want to describe my experience of using this bank. In a nutshell, just scammers.
I registered for more than 3 days, because I could not get a sensible answer from support, only a pre-prepared script. In the end, though, it worked out.
I am Ukrainian and due to forced measures I had to leave the country. Unfortunately, I still have many family members there, as well as friends who protect my country. I could not sit and do nothing, so I had to register with the bank in order to send at least some help to the guys. Unfortunately, the bank itself just deceived me.
I opened the card and made several transactions, everything was ok, but after the 4th or 5th funds got stuck. I understand the weekend, all things .. On Monday there is silence, I write to support, they tell me you can continue to send other transactions (but I did not risk it). On Tuesday, I receive funds for a refund, I click on the balance check and my account is blocked. I am writing to support to find out what happened and again the scripts, in short: "we cannot explain to you the reason, you can return the funds after 4 months"
And I just fall into apathy, since this is my last money. Now everything I wanted to buy and send to the guys, I can't do it. I also had mere pennies left, since the main amount was on the account, I just did not expect that the bank was capable of this.
Guys be careful, they behave like real scammers!!! They stole my money and now support is not responding at all. Moreover, they did not even ask for the details for the return of my funds, this is nonsense...
Bad customer service
Bad customer service, if something goes wrong be prepared to lose a lot of money. They will not try to help you. I lost 14k USD this way!!
International students
Going through the reviews, I see that I'm not the first international student with the same problem. bunq will flag your study fees as a suspicious transaction and close your account. They will not give your money back. Do not use this bank!
Bunq Draft for trustpilot.com post..
Bunq Draft for trustpilot.com post..
TUITION & SUBSISTENCE MONEY STOLEN BY BUNQ
MY EXPERIENCE APPEARS TO BE NO DIFFERENT FROM THAT OF SOMEONE WHO HAS FALLEN PREY TO A VERY CONVINCING SCAM!! I’m not in the habit of writing bad reviews about service providers, but I have no other choice but to come onto this platform in the hopes of getting some attention from Bunq and recovering my money.
As an international student, I am completely dependent on my dad for support and rely on the deposits that he makes for me to cover my tuition and living expenses. On … he sent me a significant sum of money which was queried by Bunq. All supporting documents requested were promptly provided and yet, with NO EXPLANATION other than unsupported claims of “suspected fraud,” my account has been blocked. I’m no longer able to message Bunq on the app and have received no meaningful response. AUTOMATED MESSAGES WILL NOT HELP ME TO RECOVER THOUSANDS OF EUROS NEEDED TO PAY MY TUITION AND TO LIVE. I NEED A RESPONSE FROM A HUMAN BEING AND A SOLUTION THAT EITHER GIVES ME ACCESS TO MY MONEY OR RETURNS THAT MONEY TO MY DAD SO THAT WE CAN TRANSACT THROUGH LEGITIMATE BANKS .
Normal practice when suspicious activity is detected, is to return the money to the sender, unless a full legal investigation has been conducted through which funds can be withheld by the bank in conjunction with the relevant legal authorities. This has not taken place and similar transactions with other banks in the past 2 years of my studies have not resulted in a horrible mess like this. I have NO IDEA WHAT WAS DONE WRONG TO WARRANT BLOCKING MY ACCOUNT AND FAILING TO RETURN THE FUNDS TO THE SENDER.
I was excited to open an account with what appeared to be an innovative and efficient bank, only to find myself in this terrible situation where I have no access to money that I need to cover my tuition and living costs. I have no other source of income. I
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








