Burgon & Ball Reviews 

I had a pair of ratched loppers which after much good service the extending arm ceased to lock. I contacted the company to see if they offered spares or repair.I got to there customer service team who replaced the loppers. I cannot commend the service team enough. From start to finish i had 1 agent dealing with me who gave clear concise guidance and sorted the whole thing out. An absolute pleasure to deal with a service team like this.

Fantastic customer service and support product came very well packaged and no damage also great quality will be a returning customer in the future definitely recommend for all your gardening needs I try and use small business’s when I can
Cheers Burgon and Ball

A Burgon & Ball lawn edger I purchased some years ago broke and the customer service experience was phenomenal.

The handle of the lawn edger broke after I’ve had it for around 5 years. I didn’t remember which garden centre I’d purchased it from. I emailed Burgon & Ball who got back to me the same day. Emailed them a photo of the broken edger, and within 2 days of the original contact a new edger was delivered to my home address.

Excellent customer service is so refreshing these days, this experience has ensured I’ll be a customer for all my future garden tool purchases.

I have several Burgon and Ball tools but had a problem with one. I contacted the company and quickly got a reply from Tracey was very helpful and resolved the issue in no time at all.

In these times when so many services seem to falling short of providing good support, it was refreshing to have such excellent after sales support.

Well done Burgon and Ball and thank you very much.

Ordered a garden fork from them. I sent an email and said that the tracking had said "delivered" but it hadn't been delivered to me, and I had not received it.

It took them FIVE DAYS to respond, and then they did, they said "the tracking says it has been delivered" ... gee thanks Sherlock.

I can't believe I waited 5 days only to get *that* as a response. Will never shop there again.

Customer support is not great, and the tools are not as good quality as you would expect.

Very pleased with the spade I bought - ground breaking spade. The shape of the blade is ideal for stoney soil. Mine did break after a while but I do not think it was poorly made. Customer services were excellent and sorted it quickly, I cannot fault the company. Excellent!!

I had some Sophie Conran secateurs as a gift a few years back. They're Japanese style and are beautifully made, comfortable and have stayed exceptionally sharp. Unfortunately the spring broke - looked like a fault in the metal. Contacted customer services and on receiving photos Nancy sent me a replacement immediately. It was a perfect fit. First class service Nancy thank you.

I purchased a digging spade 2020, this week the handle snapped. I contacted them via customer service and it has been the best experience I have had with a CS department (thank you Nancy) in a long time. They responded quickly. Were very patience with me as I tried to upload some photos. A replacement sent out. Great company up held their grantee/ promise will only get my gardening tools in the future from them.

Lopper blade bent and mis-aligned with anvil. Contacted customer service who responded rapidly with the wrong answer!,
Believe it or not, replacement blades are not available.
Then told lifetime guarantee available but blade deemed to be non-original, therefore no guarantee.
I know this blade is original.
Not impressed. Buying another brand next time.

Great customer service. Great product, and most important supporting a UK Company.

As a very experienced professional gardener I’ve always used the wolf hand forks. They last years (until you loose them) as they no longer make the fixed handle model and the changeable one feels unwieldy I against my better judgement went for the Burgon & Ball hand fork as it was a similar construction to the Wolf one’s (thick wire rather than flimsy stamped sheet steel). Within the first few minutes of use I could see the paint on the weld was flaking away and the tool was twisting. The garden I was working in is reasonably loose soil and I was only lightly weeding a well cared for bed. Within half an hour it had broken in two.
Unfortunately this in my experience is quite typical for this brand. It may look good hanging in a shed but it’s of no use to a real gardener, these are props for people pretending to be gardeners plain and simple.
Such a shame they’ve used recourses and energy to produce this tat and ship it round the globe when it’s entirely useless. All that energy and resources for something to only last 30 minutes.
I’m even more amazed the National trust would allow their name to be seen on such environmentally costly products.

Save your money and buy something decent

Ordered some garden shears that Fedex couldn’t deliver contacted customer services and Nancy could not have been more helpful to solve the problem she’s a star
Product arrived and is a far superior quality to others we had looked at highly recommend

Brilliant customer service. Handle on my spade broke.
I phoned, sent some photos as requested, received a replacement 3 days later.

First experience of buying online and there were a few issues with payment and delivery however my feedback was very welcomed and I felt assured that my concerns would be addressed. I received a personal email which was preferable to the usual stock response from an algorithm. When it’s such good personal service it generates customer trust and loyalty. Also pleased with the products. Thank you B & B.

The hand hoe which I bought was expensive but I assumed it would be of good quality. It claims to be made from stainless steel. I accidentally left it outside for a few days and now it is badly rusted!

I have been researching into buying a new outdoor watering can and was attracted by the positive reviews of the B&B 9 litre waterfall can. Nowhere on their website does it state that the cans are made in China - all information misleads one into thinking they are manufactured in Sheffield! I wonder what is actually manufactured in Sheffield, if anything? Come on Burgon & Ball - be honest and state you no longer manufacture in Sheffield or bring your manufacturing home!! Sheffield - the historic home of steel.

My hunt for a new watering can continues ......

I broke the handle of some loppers expecting that B&B would offer replacement parts. Imagine my surprise when the said to return it to the store as they do not ship replacement parts overseas ….I bought these from Australia and had them shipped to the US. Don’t ship overseas? How the hell did they end up in Australia then? Magic? So I’m stuck with a broken set of loppers.

Purchased a knee pad made by this company. Where ever I used it while weeding the lawn the grass is now dead. There must be some chemical leeching out of the squishy padding. So frustrating.

We purchased a stainless steel garden rake some three years ago, and whilst this gave excellent service, it suddenly broke. On inspection, it appeared to have broken at the weld point where the arm is attached to the main fitting of the shaft. We contacted the company, who sent a replacement rake within 48 hours. Excellent customer service. Thank you to Nancy.