BURKELY Reviews 243

I’m genuinely furious with this purchase. There was no real home delivery attempt - the parcel was dumped at a far pickup point, I wasn’t contacted at all, and Burkely refuses to acknowledge any delivery issue, insisting it’s not their responsibility. I wasted hours trekking to collect the package, only to open the box and find obvious scratches on a supposedly new bag with the tags still on (then long journey again to return the bag). These weren’t in-transit scuffs; they look like damage someone clearly saw before packing, which makes it feel like I was sent the last, worst unit - and now it’s out of stock, so I can’t even get a replacement. Customer support answered messages and I did get my money back, but there was no gesture for the inconvenience, no ownership of the failed delivery, and no proactive communication - just a shrug and “not our problem.” The bag’s design would have been fine if it hadn’t arrived damaged, but the overall experience - from ignored delivery responsibility to the time sink and poor quality control - was unacceptable.

really fast delivery (tracking email) - very high quality products (leather is only sourced as a byproduct)

I didn't receive my order and couldn't find the information about it's status

Great quality, good prices, fast delivery

Great bag quality. Clear website, fast delivery, extra gift and no shipping costs.

Original design, good quality and fast delivery

Bad delivery service. Couldn't deliver package for 3 weeks because their system cant deal with letter "ř". Support wasn't that bad though, at least i am grateful for support service.

I love my new bag, you can see it is of high quality! The ordering process was easy and the bag was delivered quickly. It came with helpful care instructions. I will shop here again!

Fantastisch product, ben er heel blij mee! Levering was ook snel :)

Perfect! High quality and beautiful bag!

i bought one of their bags for almost 200 dollars, the bad started to fall
part after just a couple of very normal uses.
i contacted customer service and they told me to “lodge a complaint with the store i bought it from” because i has bought it from TJ maxx “the warranty was void”

NEVER BUY FROM THIS COMPANY

Why to put such A Small bag into such A big box? Maybe Time to review packaging system:-)

I ordered a wallet to Germany and it arrived super quickly and in perfect condition. Very happy with my purchase!

Burkley wins the prize in my book for the best service ever. From dispatch to the return and re-order service I needed. Communication was A+++ and they went above and beyond the call of duty to ensure that I was well taken care of. I don't say all this lightly! Great customer care is hard to come by nowadays, but Burkley seems to have struck a good balance between order automation without losing the personal and essential human factor. Thank you!
Mandy

I bought my Burkely bag in 2019, and just recently (in 2022) one of the metal hooks was broken.
Immediately after contact with customer service, I was offered a new shoulder strap for free.

I ordered some products. I waited for 2 days and i saw it the order was complete. I wrote 3 email and they only answered for the third one. I still don’t have the products. But they have my money. That was the first and the last time.