Burncoose Nurseries Reviews 

I have ordered from Burncoose on a few different occasions but never had the pleasure of visiting in person.....yet! The website is very easy to navigate and to order from. I ordered my plants on the 16th July in the evening and they arrived on the 18th July. I live in East Sussex so the delivery was very quick! The plants I received are very healthy without any breakages. This is a reliable company to spend your money with!

From all points of view this was a great experience: Starting with the selection of plants, the delivery timing (spot on) , communications, through to the excellent packaging and plants in perfect condition. Thank you and well done - we'll be back.

Clear web site, important as an unclear one can put us off!

Ordered on a Wednesday and arrived on the Friday, very quick and in excellent condition. Didn't get any notification that they were on there way.

I have bought plants from Burncoose for a number of years and found their range of products second to none. I had an issue with a couple of Camellias which were not looking too perky after the spring drought. Spoke to Claire at Burncoose who resolved the issue with the minimum of fuss. Top plants and service from Burncoose!

Good plants, but customer service is abysmal, no information as to when plants are sent out, no tracking reference, but plants well packed and arrived in good condition

No water in the loos to wash hands. Had to use a washing up bowl from the cafe trailer. No signage anywhere. Plants are not great quslity and can get better and healthier plants at other local garden centres. Plants are not great quality and not looked after

Really pleased with the size and quality of the plants I ordered which were a really good price and arrived within a couple of days

Plants arrived in 2 days in excellent condition.

The web-site is very easy to use and comprehensive, Plants are very good quality and size, they come quickly, and are excellently packaged.

What a nice company to deal with. My order was very well packed and arrived in a good condition and it arrived very quickly, I would highly recommend this Garden Centre to any prospective buyers.
With all good wishes
Deborah Radford

After some time watching my ACACIA baileyana 'Purpurea' not doing very well in the garden I decided to dig it up and see what was going on, basically I think that it looks like not a lot.
There do not appear to be any new roots or foliage.
Pictures attached.
Can you replace this for me?

Sorry to hear of the problem with your acacia. It does look the roots have rooted, this or perhaps a frost has caused the rest to suffer.
Acacias do require a good sunny position with a well drained soil, also need a sheltered position away from all but light frosts.
Sorry to say that we are unable to replace anything from November 2023.

Well, I have never been so gobsmacked in my life.
Please point out to me where there is a new root for one. As far as I am concerned this plant is in EXACTLY the same condition as I got it in and has never grown one iota, no new roots, and no new leaves. How this is not what is covered in your guarantee I fail to understand.

The plant was in a sunny south facing position in well-drained soil and sheltered by a garage and a house a short distance away in order to stop the wind having an effect on a young plant, we are on the south coast and in a warm area. Do not forget that you dispatched this to me in November 2023, I would not have planted it at that time but waited for more clement weather. It appeared to survive the journey and the planting.
As a young plant it was protected over the winter with a polystyrene disc on the ground round the stem in order to keep the frost away from the roots, fleece wrapped round it and in a windproof fleece bag. Just what else would you have me do?
So, because I took the time to plant it in better weather conditions than that it was sent out in and I gave it some time to recover and then make some growth you consider this to be an unreasonable time to allow for a replacement.
Guarantee
We guarantee to replace or refund the cost of plants which fail to survive for a reasonable period of time after delivery providing they have been cared for correctly after delivery and the blame can fairly and reasonably be attributed to the Nursery rather than to extremes of weather or other hazards beyond our control.

So, for the sake of £20 you have p...... off a returning customer.

I've been using Burncoose for many years now and they have never let me down.
Ive placed two large orders this year. They arrived brilliantly packaged with plants watered
One plant was missing. They sent a substitute of my choosing and it arrived today
I can't fault this nursery. I know when I order that every plant with arrive in perfect condition
This is my number one nursery for plants
They are as good as good gets
Thanks again

I contacted their customer service email address enquiring as to the potential availability of a particular plant listed on their website. It was listed on the website as being available from May 25. I sent them email on 30th April 25.

I sent the email specifically to understand whether a more specific range of dates were available - so I could amend my own plans as necessary for planting out an area.

I was told that there were not sure of the exact date, depends on growing conditions & it would be best if I added my email against the plant to be notified.

One day after my enquiry on the 1st May 25 I received an automated email confirmation that the plant was available to purchase.

I think given the plant was clearly ready, or one day away from being ready to purchase - they could have been more proactive and unfortunately, they lost some sales due to their customer service on this occasion.

I took delivery today of s really lovely plant. I am extremely pleased with my purchase. It was delivered quickly and in great condition. Thank you so much.

Very helpful and speedy response. My tree arrived very quickly and in good condition. An old established company who have good quality plants

The 3 yr old camellia Donation I ordered was very much smaller (only about 6 inches high) than I anticipated from Burngoose's images, even allowing for their illustrative nature. At £24 plus delivery charges this is remarkably poor value for money. When I said how disappointed I was I was asked to send an image of the camellia and someone would get back. Having had no response after almost a week I contacted Burngoose again. Their response was "that's the size of a 3 yr old camellia" and as for the delay in responding "we're busy and that's the way it is'. Poor.

Went today and although it was raining still thought would give it a shot. The cafe is really just a tent cover with a few chairs and tables and open to the weather so didn't stop for that. Did however choose three plants only little ones and when got to the til found they were £11.50 each nearly left them but thought we had co.e all this way should go home with something. However, when we got to the til both the members of staff who I might add had seen us there kept continuing with their conversation and not acknowledging us at all. Eventually the member of staff took one of the plants scanned it and plonked it back on the counter not making contact and still continuing her conversation with the other person. Eventually the other person did apologise for as she put it butting in but continued to do so. This was our first visit her we found it very expensive and felt your members of staff were very rude indeed. Probably will not go there again. And certainly will discourage others to go there. I feel that although you have had gold at chelsea flower show a few times you really do need to get better than bronze for your customer care

Just had a delivery of several shrubs, I ordered, Absolutely thrilled, huge specimens, ( gonna struggle to hide these LOL) some already in full flower, so healthy looking, well packed, quick delivery.

Prompt reply to my query
about stock, easy to order,
excellent overnight delivery.
Ordered 9/4/25
Delivered 10/4/25
in sturdy box.
.