Love using Burning Question and the fitters they provide Used them for 5 wood burning stoves now! Always a pleasure. Efficient, knowledgeable and trustworthy. I'll use them again in the next projec... See more
Company replied
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Just in the process of buying our 7th or 8th (different properties over the years) stove from Burning Question. Could not recommend them highly enough. They make the whole process extremely easy and e... See more
Company replied
We’ve used Douglas and his team for any fire we’ve needed for the past 20 years. They have always delivered a fantastic product with second to none service. We’re just had another stove installed... See more
Company replied
Best log burner installation we’ve ever had. So professional and knowledgeable and nothing too much trouble. As it was installed in summer Douglas even sent us an email to say he’d be more than hap... See more
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Company details
Written by the company
The Burning Question is a wood burning stove company established in Perth in 1981. We have a large showroom displaying wood burning, multi-fuel and gas stoves, we also stock flue pipe, chimneys, fireside accessories and wood fuel. Our staff are very knowledgeable and friendly, and will do their best to make your experience with us a pleasant one. We also offer an installation service, so can help you through the whole process from start to finish.
Contact info
Inveralmond Place, PH1 3TS, Perth, United Kingdom
- 01738633113
- sales@burningquestion.co.uk
- burningquestion.co.uk
Excellent experience from start to…
Excellent experience from start to finish on the recent purchase & installation of a stove, in a difficult space.
1 March 2025
Unprompted review
Reply from The Burning Question
Theo, thank you so much for taking the time to leave us a review and supporting our local business. Enjoy your new stove.
We had been thinking about getting a…
We had been thinking about getting a log burner for years and decided to look into. When we went to the show room to get information there was no hard sale just a friendly chat and to show us some of the stoves. We were even told about how important the handle on a stove was which was not something we even thought about but was so important. We have a home visit and given a detailed quote so decided to go ahead. On the day of the insulation the guys were so clean and tidy and everything went smoothly. The house is so warm and yes so glad we got the advise on the handle. Highly recommend
7 March 2025
Unprompted review
Reply from The Burning Question
Hi Jo, thank you for sharing your wonderful experience with the team at Burning Question. We appreciate your recommendation and we strive to provide a friendly, professional and efficient service.
Always great sales and service from…
Always great sales and service from Burning Question over the last 12 or so years since we purchased our Jotul 400 Wood Burning Stove. Extremely helpful and very knowledgeable.
17 March 2025
Unprompted review
Reply from The Burning Question
Thank you for your 5 star review David. Our service doesn't end once you have received your stove. We are always at hand to give follow up support and strive to provide excellent customer service.
Fantastic sales and service
From turning up at the Burning Question showroom, getting some expert advice (not sales pitch, not being pushed) and good tips. We then had the surveyor coming out, which then led to a detailed quote, which we accepted. We then went back to the showroom to see the stove we had picked being lit and numerous questions answered and no qualms about asking anything. Then given a date for installation, and the guys turning up to install had over 40 years of experience which put any fears right out of the equation as they were on the ball. No mess to clear up. We had a wee technical issue where Dougie came out and resolved the same day as being notified which we say is excellent after sales service.
11 February 2025
Unprompted review
Reply from The Burning Question
Thank you for your lovely review, Anne. We try to give the best service possible, and always appreciate when that is recognised. Hope you are enjoying your new stove, and we're always here for you in the future.
Super team, super service
We live in a conservation area and as a result sought a well experienced and knowledgeable team. From the initial survey, order detail and product selected the team provided first class advice and reassured us regarding the work to be undertaken (after planning approval).
From the showroom personnel, surveyors and installers all were first class.
The installers were a highly experienced and skilled team with 40 years experience between them and it showed.
We are really happy with the completed installation. The stove is incredibly effective and has been a great purchase.
31 January 2025
Unprompted review
Reply from The Burning Question
Thank you, Curtis. It was a pleasure to work with you.
Delighted customers
From the initial enquiry visit to the store through to completion of the installation everyone involved were both knowledgeable and professional.
Nothing, including a required modification to the fireplace space was a problem and was dealt with to ensure the best possible outcome
We are very happy with the final installation and the performance of the burner.
20 January 2025
Unprompted review
Reply from The Burning Question
Thank you for your kind words. We are delighted that you are happy with the end result.
Everything from the start to the end of…
Everything from the start to the end of this process was seamless. Very happy with the sales staff, office staff and the fitting team.
All done on time. Tidy and efficient.
24 February 2025
Unprompted review
Reply from The Burning Question
Thank you so much for your lovely review. It was our pleasure.
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