Burrells - Winchester Reviews 1

TrustScore 3 out of 5

3.2

High Street 29, SO23 9BL Winchester, England, GB


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Company details

  1. #97 of 111 best companies in Jeweller
  2. #247 of 294 best companies in Jewellery shop
  3. #113 of 133 best companies in Watch shop

Written by the company

Shop watches & jewellery at Burrells online today! Find the perfect luxury watch, diamond ring, gold bracelet or pair of earrings in our large collection of new & used watches and exclusive fine jewellery. FREE UK delivery on all orders over £25 with F...


Contact info

  • High Street 29, SO23 9BL, Winchester, England, United Kingdom

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

REALLY POOR SERVICE

This was my recent experience.
Chopard blue faced LUC watch sent by Burrells Jewellers for service and repair to Chopard at a cost well in excess of £1,000
Returned to me in a filthy condition, a black face rather than the blue faced original, not working correctly.
To date our correspondence has been polite and measured.
However, I am at a loss as to know how a luxury brand can perform this badly.
Quite frankly I am disgusted by the whole experience.
Have not received a reply to my recent email sent some 6 weeks ago.

2 February 2026
Unprompted review

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