A fantastic choice of carpets and floor coverings at unbeatable prices. I bought a striped carpet for my stair runner and landing - Chelsea Stripe, and got an amazing deal. The carpet arrived within... See more
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Company details
- #19 of 31 best companies in Carpet Retail Shop
- #3 of 4 best companies in Carpet wholesaler
- #44 of 85 best companies in Flooring Shop
- #157 of 246 best companies in Home improvement shop
- #1 of 1 best companies in Linoleum Shop
Written by the company
Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.
Contact info
Union Street, TS1 5PW, Middlesbrough, United Kingdom
- 0333 772 0294
- INFO@BURTS.CO.UK
- burts.co.uk
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Replied to 77% of negative reviews
Typically replies within 24 hours
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Very quick delivery ordered on…
Very quick delivery ordered on Wednesday and arrived the next day.Brilliant customer service very helpful.As for the flooring it looks great many thanks.
Competitive price and delivery charges
Competitive price and delivery charges. Delivered promptly and product was good. Would recommend
Great experience
Very Good selection on the website all good price and fast delivery. Delivery driver placed item exactly where I asked, very polite and helpful- thank you Aaron! Will be buying again in the future.
Lovely piece of quality carpet at a…
Lovely piece of quality carpet at a really reasonable price and fast delivery.

Reply from Burts Online Ltd
The carpet I recievied was not what I…
The carpet I recievied was not what I ordered it should have been centurion invictus silkworm it was only half the thickness it should have been the customer has not noticed she has had invictus Orion whitch is a cheaper carpet off another supplier what is twice as thick

Reply from Burts Online Ltd
Arrived very quickly and safely
Arrived very quickly and safely. Delivery firm also good. Flooring just as described and good quality

Reply from Burts Online Ltd
Excellent
Quality carpet remnant at an excellent price. Super service delivered next day. Overall very satisfied and would use again. Highly Recommended.

Reply from Burts Online Ltd
Great customer service
Great customer service , carpet arrived much sooner than expected. Would recommend.

Reply from Burts Online Ltd
Great company easy to deal with and…
Great company easy to deal with and great communications all the way through the Journey. Phil was so Helpful and accommodating all the way through. We will be using Burts as our new supplier going forwards

Reply from Burts Online Ltd
From ordering to deliver such a quick…
From ordering to deliver such a quick and easy process.
Good quality carpet and delivery driver was great, went above and beyond helpful when delivering.
damaged carpet on delivery emailed you…
damaged carpet on delivery emailed you and no reply

Reply from Burts Online Ltd
I wrote to you to collect it
I wrote to you to collect it. I selected the width for a reason, you sent something way too big and you replied that I should be happy because I was getting extra carpet!
It’s too damn big!

Reply from Burts Online Ltd
would recommend
Delivered quickly and delivery driver polite and put the carpet where i wanted it to go
Good service
I needed a bigger length of carpet than I could order online, so I contacted Burts and they were very helpful in arranging everything I needed, and delivering on a week that suited me.
Good value
The process for ordering the carpets was simple, I did call in for advise as I was trying to understand I could pay for a whole remnant and could they cut it in half for me for an extra fee so I would have two halves but was told it's an online company and that's it. You take or leave what's on the site...Samples took a week to arrive hence 4 instead of 5 stars. The delivery driver was brilliant, he worked directly for Burts (as I'm in the area) and was very pleasant.
Excellent service.
Great communication when stock was…
Great communication when stock was going to be in and then a fast delivery
Gorgeous carpet…
The only reason that I gave this carpet 4 stars instead of 5 is that it has a cut running down one of the edges. It hasn't gone through to the backing. But it is definitely there. That being said, I am really pleased with the quality, colour and pile. For the size of the room it was an absolute bargain. I have another 3 rooms to carpet and I will definitely be buying from Burts again!
Already written a review today first…
Already written a review today first class service from Phil thank you so much for your help
Excellent price for a quality carpet-…
Excellent price for a quality carpet- 50% off with very transparent and reasonable delivery costs. My query was dealt with immediately and the staff member I spoke with was courteous and pleasant, kindly calling back to confirm when the payment had gone through. I ordered it in the afternoon and delivery was the following morning- the carpet was well packed and has survived a week outside in a Yorkshire winter while I’ve been waiting for the carpet fitter. Thanks!
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