Burts Online Ltd Reviews 

1,401
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, including carpets and flooring, often noting their durability and appealing appearance. Many people also appreciate the competitive pricing, finding great value and significant savings compared to other retailers. Reviewers consistently highlight the fast delivery service, with many orders arriving quicker than expected. The company's service is often described as excellent, with helpful staff and good communication throughout the process. However, some customers also noted issues with delivery, including unexpected delays, lack of communication regarding delivery times, or items arriving without prior warning. A few other people also felt that delivery drivers sometimes left items in inconvenient locations or that products occasionally had minor flaws or incorrect dimensions upon arrival.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, praising the high quality and value of carpets... See more

Price

People report positive experiences with price, consistently finding products to be very competitive and... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the excellent quality of... See more

Service

Clients share positive opinions on service, frequently highlighting its swiftness and efficiency, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic choice of carpets and floor coverings at unbeatable prices. I bought a striped carpet for my stair runner and landing - Chelsea Stripe, and got an amazing deal. The carpet arrived within... See more

Rated 5 out of 5 stars

Postcode: po21 2px I would give more Gold stars. So 5 FAT obese gold stars. Go buy your carpet Fast customer service Order your vinyl flooring! The delivery date is faster than Usain Bol... See more

Rated 5 out of 5 stars

The samples I ordered arrived with a few days, which was brilliant and I was able to choose what I wanted. I ordered two rolls of vinyl for bedrooms (I have a cat who sometimes has accidents and a... See more

Rated 5 out of 5 stars

Really pleased with our carpet. Good quality and price. Customer service were great as delivery company were holding things up, so they chased them. Will definitely use again.


Company details

  1. #19 of 31 best companies in Carpet Retail Shop
  2. #3 of 4 best companies in Carpet wholesaler
  3. #44 of 85 best companies in Flooring Shop
  4. #157 of 246 best companies in Home improvement shop
  5. #1 of 1 best companies in Linoleum Shop

Written by the company

Burts Online offer a fantastic selection of carpets, vinyl, artificial grass and commercial flooring solutions. Our prices are competitive and our free sample service helps you to choose by sending up to 4 samples straight to your home! Get in touch! Our customer service team love to help and will assist you with any queries that you may have.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,401)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Very Good selection on the website all good price and fast delivery. Delivery driver placed item exactly where I asked, very polite and helpful- thank you Aaron! Will be buying again in the future.

27 February 2026
Rated 5 out of 5 stars

Lovely piece of quality carpet at a…

Lovely piece of quality carpet at a really reasonable price and fast delivery.

19 February 2026
Burts Online Ltd logo

Reply from Burts Online Ltd

Hi Bella, Thank you for taking the time out to leave us a review! Its much appreciated.

Rated 1 out of 5 stars

The carpet I recievied was not what I…

The carpet I recievied was not what I ordered it should have been centurion invictus silkworm it was only half the thickness it should have been the customer has not noticed she has had invictus Orion whitch is a cheaper carpet off another supplier what is twice as thick

17 February 2026
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Reply from Burts Online Ltd

Thank you for leaving your review.

The carpet you received was indeed the one ordered, and Centurion Invictus and Orion have different colour ranges, so they would look quite different. We haven't received prior complaints about this situation from yourself.

Could you please double-check if the previous carpet was correct? Some of your comments are a bit unclear, and we want to ensure we address your concerns accurately. We’re here to help clarify any issues and assist further if needed.

Rated 5 out of 5 stars

Excellent

Quality carpet remnant at an excellent price. Super service delivered next day. Overall very satisfied and would use again. Highly Recommended.

17 February 2026
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Reply from Burts Online Ltd

Thank you Gary and we are very glad you had a very satisfied experience with us.

Rated 5 out of 5 stars

Great company easy to deal with and…

Great company easy to deal with and great communications all the way through the Journey. Phil was so Helpful and accommodating all the way through. We will be using Burts as our new supplier going forwards

6 February 2026
Burts Online Ltd logo

Reply from Burts Online Ltd

Thank you very much Bimal, I have passed on your kind comments to Phil and we look forward to assisting you in the future.

Rated 2 out of 5 stars

I wrote to you to collect it

I wrote to you to collect it. I selected the width for a reason, you sent something way too big and you replied that I should be happy because I was getting extra carpet!

It’s too damn big!

5 February 2026
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Reply from Burts Online Ltd

We never insisted you should be 'happy' with having extra carpet. You asked why the remnant was slightly bigger, we let you know we had to send another piece of the the same carpet which was 40cm bigger than the one you ordered. We assumed it would not be an issue as carpets are generally cut into place. We apologize for the inconvenience this has caused

Rated 5 out of 5 stars

Good service

I needed a bigger length of carpet than I could order online, so I contacted Burts and they were very helpful in arranging everything I needed, and delivering on a week that suited me.

15 January 2026
Rated 4 out of 5 stars

Good value

The process for ordering the carpets was simple, I did call in for advise as I was trying to understand I could pay for a whole remnant and could they cut it in half for me for an extra fee so I would have two halves but was told it's an online company and that's it. You take or leave what's on the site...Samples took a week to arrive hence 4 instead of 5 stars. The delivery driver was brilliant, he worked directly for Burts (as I'm in the area) and was very pleasant.

5 February 2026
Rated 4 out of 5 stars

Gorgeous carpet…

The only reason that I gave this carpet 4 stars instead of 5 is that it has a cut running down one of the edges. It hasn't gone through to the backing. But it is definitely there. That being said, I am really pleased with the quality, colour and pile. For the size of the room it was an absolute bargain. I have another 3 rooms to carpet and I will definitely be buying from Burts again!

26 January 2026
Rated 5 out of 5 stars

Excellent price for a quality carpet-…

Excellent price for a quality carpet- 50% off with very transparent and reasonable delivery costs. My query was dealt with immediately and the staff member I spoke with was courteous and pleasant, kindly calling back to confirm when the payment had gone through. I ordered it in the afternoon and delivery was the following morning- the carpet was well packed and has survived a week outside in a Yorkshire winter while I’ve been waiting for the carpet fitter. Thanks!

27 January 2026

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